Facebook Customer Service Issues

Archive 694

The following are issues that customers reported to GetHuman about Facebook customer service, archive #694. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm reaching out because my Facebook account, linked to my email "[redacted]," has been disabled. I am Peer Faraz Baloch, born on 28 November [redacted]. Today, I attempted to log in but found my account disabled. I'm looking for assistance to understand the reason behind this and to request reactivation of my account. Thank you for your support. Best regards, Peer Faraz Baloch Email: [redacted] Date of birth: 28 November [redacted]
Reported by GetHuman-peerfara on вторник, 9 июля 2019 г., 17:50
Hello, I had an account on Facebook associated with the email address "[redacted]" My name is P F K Baloch, and my date of birth is November 28, [redacted]. Today, when I tried to log in, I found that my account was disabled. I am trying to understand the reason for this and why my account was disabled. I kindly request a follow-up on this issue and would appreciate it if you could reactivate my account. Thank you. Best regards, P F K Baloch Email: [redacted] Date of birth: November 28, [redacted]
Reported by GetHuman-pfkbaloc on вторник, 9 июля 2019 г., 17:55
Hello, my name is Raymelle A. Adams. This morning, unexpectedly, I was logged out of my Facebook account. I cannot recall my password, and my usual method of using my mobile number to reset it is not available. Facebook is not providing that option. Additionally, Facebook has an old email address on file that I cannot access, and although I have a current email address, I am unable to utilize it to reset my password. I would greatly appreciate any assistance you can provide in helping me regain access to my account. Thank you.
Reported by GetHuman-goodguyr on вторник, 9 июля 2019 г., 18:10
Hello, I am seeking assistance in recovering my disabled Facebook account. I have created three accounts under the name "Golden Eat and Greet," but each time I complete the setup, I receive a message stating that my account is under review after uploading a profile picture. As a result, my accounts end up being blocked or disabled. I specifically need help in restoring my most recent account, as I had paid €10 to promote one of my posts on it. Thank you.
Reported by GetHuman-ghazald on вторник, 9 июля 2019 г., 18:15
I created a Facebook account years ago and posted a picture with my ex-girlfriend without realizing it. Recently, her current husband saw the photo online and started causing trouble, asking for it to be deleted. Unfortunately, I've forgotten the account details and can't access it to remove the picture. I need to permanently delete the account to avoid any further issues. If this isn't resolved, it could potentially put the girl's life in danger.
Reported by GetHuman-sahadebb on вторник, 9 июля 2019 г., 18:24
My name is Rodney Bergeson. My mother, Leola Bergeson, uses Facebook on her smartphone. The other day, she tried to access her account but was told it didn't exist. Being 85 years old, she created a new account when prompted. I can still see her old account in my feed with years worth of posts and photos. Can you assist in reconnecting her to her original account and removing the new one? Thank you.
Reported by GetHuman3220336 on вторник, 9 июля 2019 г., 18:27
I received an email notifying me that my Facebook account was accessed from Indonesia at 16:43 Indian Standard Time. I initially thought it might have been my wife, but upon further investigation, I realized it was not her. My account was disabled at 23:30 IST. I have submitted a form with my name, email address, and driver's license information. I am concerned about this security breach and would appreciate urgent assistance as this account holds personal information. Thank you.
Reported by GetHuman-arafatkh on вторник, 9 июля 2019 г., 18:28
My name is Paul M. and my email address is [redacted]. I noticed that I got locked out of my Facebook account and it got disabled. I tried to request assistance by providing my full name and IDs saved as JPEGs, but I'm not sure what that means. So, I'm stuck. I suspect this might be due to a post I made some months ago that resulted in a temporary suspension, but I can't locate it to remove it. Can you investigate this and reach out to me at this email address? Thank you.
Reported by GetHuman-paulmjol on вторник, 9 июля 2019 г., 18:33
Hello, I am a Facebook user from Korea. I recently launched a women's clothing website in my country and created a Facebook account linked to the business for marketing purposes. Due to my limited computer skills, I mistakenly used my website name as the title on my personal Facebook account, which may have triggered a potential disablement. I have already submitted my ID photo as requested. I urgently need to resolve this issue as it's the peak season for sales in my country. I kindly request assistance in unlocking my account promptly. Please advise me if there are any additional steps I need to take. I eagerly await your response. Thank you. Best regards,
Reported by GetHuman-floapple on вторник, 9 июля 2019 г., 18:39
I kindly request to have my disabled account unlocked promptly as I require access to initiate business marketing on Facebook. If the reason for the account suspension is due to using my business website title instead of my actual name, I am willing to make the necessary correction promptly. I was unaware that this could lead to the account being disabled, as I used it to differentiate the account for Facebook business marketing purposes. For more context, please refer to my earlier message. Thank you.
Reported by GetHuman-floapple on вторник, 9 июля 2019 г., 18:44
I purchased jewelry online, but upon receiving it, I discovered it was broken and missing pieces, not what I had ordered. I successfully got a refund from PayPal. I have saved my invoice and all communication with the seller, who is engaging in fraudulent activities according to other affected customers. I have reported this to the Attorney General and the BBB. The seller runs VIP Country Cowgirl Boutique/Country Cowgirl Boutique with Wayne Pregraves and Adriana Hightower in Strasburg, Virginia. They need to be removed from Facebook for their dishonest practices. I have also contacted Papparazzi about the fake jewelry being sold. If you require further details, feel free to contact me via email.
Reported by GetHuman3220436 on вторник, 9 июля 2019 г., 18:45
I had to change my password due to suspicious login activity from Iraq. Unfortunately, I forgot the new password and cannot access my Facebook account because my associated Yahoo email was deleted. I reached out to Yahoo, but they confirmed my account was deleted because I hadn't logged in recently. As a result, I cannot reset my Facebook password. I am now locked out of my account and seeking assistance to regain access.
Reported by GetHuman3220439 on вторник, 9 июля 2019 г., 18:45
I am experiencing difficulty accessing a page for the company I work for. The individual who originally created the account is no longer with the company, and I have been tasked with overseeing it. The account is currently locked, and the verification process for confirming our identity is not functioning correctly (even if I had the necessary documentation). I am seeking assistance with resolving this issue. The account details are as follows: Email: [redacted] (not a real email address) Password: Password123!
Reported by GetHuman3220499 on вторник, 9 июля 2019 г., 18:53
Hello, I am reaching out regarding an unauthorized image that was recently removed from my Facebook account. The picture in question is a public profile photo of a woman named Rawan Massadeh from Jordan. This woman is actually my daughter, who was taken by her father and went missing 14 years ago when she was only 5 years old. I recently found her on Facebook and wanted to reconnect, so I posted a screenshot of her profile picture with a heartfelt message. I suspect that my ex-husband, who is wanted by the police for kidnapping our daughter, is the one behind the report leading to the removal of the image. I kindly request for the photo to be restored as it's my only means of communication with my daughter, who is listed as a missing child with the National Center for Missing & Exploited Children under case number [redacted]. I appreciate your understanding and assistance in resolving this matter promptly.
Reported by GetHuman3220502 on вторник, 9 июля 2019 г., 18:54
Please help me reactivate my important Facebook account that was disabled by mistake. I have submitted multiple forms to the Facebook team, but I have not received any response yet. I have been using this account for several years and suddenly it was disabled. This account is crucial to me, so I kindly request your assistance in enabling it. Thank you.
Reported by GetHuman-peerfara on вторник, 9 июля 2019 г., 18:54
I am attempting to run ads on my page, and I requested the necessary code that was supposed to be sent in the mail. However, it has been 10 days, and I have yet to receive the code. This is crucial for my job, as my boss has hinted at withholding payment if this issue is not resolved promptly. The ad page on my website advised requesting a new code, which I have done, but waiting another 10 days is not feasible. I urgently require assistance via phone communication.
Reported by GetHuman3220512 on вторник, 9 июля 2019 г., 18:55
I kindly request the Facebook team to re-enable my Facebook account as it is essential to me. My genuine account was mistakenly disabled, and despite filling out the necessary forms and sending several requests, I have not received any response from Facebook. I have been using this account for around * years, and its sudden deactivation has caused inconvenience. Your prompt assistance in re-enabling my account would be greatly appreciated. Thank you for your help, Facebook team. Email: [redacted]
Reported by GetHuman-peerfara on вторник, 9 июля 2019 г., 18:55
Please help me reactivate my Facebook account. It is my genuine profile which has been disabled mistakenly. I have submitted several requests to Facebook through the appropriate forms, but unfortunately, I have not received any response. I have been using this account for approximately * years, and its sudden deactivation has greatly affected me. Please assist me in enabling my account as it holds significant importance to me. Thank you, Facebook team. My email address is [redacted]
Reported by GetHuman-peerfara on вторник, 9 июля 2019 г., 18:56
I am having trouble accessing my Facebook account. I received a message saying my session has expired, and when I tried to use my usual password, it didn't work. I realize I might have changed my password, but I'm surprised because I usually keep the same one. The email linked to my account was only used for Facebook and I can't remember the password as my sister set it up. When I contacted Yahoo, they said the email has been recycled to someone else. The phone number linked to my account is outdated, so I tried to add my new number but it requires my password. Additionally, the email I added to my Facebook a year ago is no longer there. I'm at a loss on how to recover my account and would really appreciate any help in restoring access as I prefer not to create a new account.
Reported by GetHuman3220568 on вторник, 9 июля 2019 г., 19:02
My ID name: Kazi Shamim Shaharear Islam, has been disabled. I would like to request for it to be re-enabled as I deeply regret my mistakes. I acknowledge the warnings given and realize that I repeated the same error again due to language barriers and being preoccupied, leading me to overlook your messages. I now fully comprehend the situation and sincerely apologize for my actions. I humbly ask for the restoration of my Facebook ID. I promise to refrain from such behavior in the future. I implore you to consider my plea as my Facebook ID holds memories spanning over 8 years, crucial to my virtual existence. Kindly enable my disabled ID.
Reported by GetHuman-kazipre on вторник, 9 июля 2019 г., 19:14

Help me with my Facebook issue

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