The following are issues that customers reported to GetHuman about Facebook customer service, archive #693. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I currently serve as the Administrative Assistant for Sean Thorpe. In an attempt to update his Facebook accounts following the departure of the previous Assistant who had all the password information, I unintentionally disabled the accounts. My goal was to consolidate all three accounts into one by transferring the information. I have already provided his credentials to verify his identity. Any suggestions on how to resolve this issue would be greatly appreciated.
Thank you,
Edell Robinson
Reported by GetHuman-dellrobi on الثلاثاء ٩ يوليو ٢٠١٩ ١٥:٤٧
Hello, I have an existing Facebook account that I haven't used for years. Recently, I started playing an online game, Game of Thrones Conquest, and needed to bind the account to an email address. I created a second game account using the name "Seargeoh Thrones" without realizing it may cause issues. Now, my account is blocked, and I need to access it as I've made in-game purchases. I risk losing the money I've invested. I'm desperate for help and willing to provide my ID to show it's one of my names. I urgently need to access my account, even if just for a few hours. Please help me rectify this situation.
Reported by GetHuman-jahdiela on الثلاثاء ٩ يوليو ٢٠١٩ ١٥:٥٢
Good morning. I am having trouble accessing my Facebook account. I lost my phone in the lake and had to replace it. However, when I try to log in, it keeps saying the password is incorrect. I have tried the "Forgot my password" option, but when I enter my old passwords, nothing happens. Unfortunately, it does not give me the option to recover via email or send a text code since my account is linked to my phone number ([redacted]). I really need to reset my password to access my photos, memories, and friends. I have attempted to contact Facebook via phone, but there is no phone support available. Any help would be appreciated. Thank you.
Reported by GetHuman3219319 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠١
I've been unable to access Facebook for almost a week, and I've been attempting to regain access but keep receiving a message stating: "Your Account is Temporarily Locked." I want to know how I can unlock my account. It seems suspicious activity triggered this lock, possibly due to falling for a phishing scam. I need assistance in restoring my access; please guide me through the security check to regain control of my account.
Reported by GetHuman3219260 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠٣
I utilize my page for blogging and occasionally for promoting my hairstyling work. I hadn't posted for a few hours, and out of nowhere, Instagram logged me out, which was strange. This has happened before, and typically I just log back in. However, this time, when I tried to log in, it said my account was disabled, which is a major issue. I've been reaching out to Instagram via email for a few days now. My clients have been asking about my absence, and I've been attempting to regain access to my page for quite some time. I would greatly appreciate any assistance in reactivating my account. Just to mention, I also have a business on Facebook.
Reported by GetHuman3219343 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠٣
My Facebook and email accounts were hacked on 7/7/[redacted]. The hacker changed the contact email to one I cannot access. I am currently in the process of working with the email provider to regain access to my old email account. I attempted to recover through an alternate email, but it keeps sending verification emails to the old email address. Additionally, when I try alternative password reset methods, I receive a message saying I have attempted too many times and must try again later.
Reported by GetHuman3219344 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠٤
Hello,
I have an existing Facebook account. I recently set up a store with Shopify and attempted to create a separate business page on Facebook through it. However, my account has been locked and I am unable to access it. I submitted a picture and some information to verify my identity but have not received any response. The email linked to my Facebook account and the one I used when setting up the business page is [redacted]
Reported by GetHuman3219368 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠٧
I am attempting to create a business account, but it seems I must first have a personal page. Even though I completed all the necessary steps, I got locked out before I could begin. While I prefer not to have a personal page, I am willing to create one if required. Unfortunately, I feel stuck in a frustrating loop. Despite hearing positive feedback about Facebook, I am solely interested in having a business page without connecting personally. I acknowledge the need to avoid fake accounts, and I assure you, I am a genuine user. If I cannot resolve this issue, I am considering giving up. After uploading a photo, I was unexpectedly logged out without any clarification. This experience is disappointing and doesn't align with good business practices. If necessary, you can contact me at [redacted]. I am Charles Ryan Durfee, but I commonly go by Ryan. Could this be causing the problem?
Reported by GetHuman-cdurfbui on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٢٧
Dear User,
Facebook's policies strictly prohibit actions that infringe on the rights of others or violate the law. Upon receiving a valid claim of intellectual property infringement, we promptly remove the content in question and may terminate accounts of repeat offenders.
After previous warnings regarding rights infringement, your account has been disabled in accordance with our policies.
Thank you for your understanding and cooperation.
Reported by GetHuman-jilaniah on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٤٦
I am having trouble accessing my Facebook account. I have attempted to reset my password, but I am unsure if it was successful. The system indicates that my account is locked due to someone attempting to access it, which was actually me. Despite my efforts to change my password several times, I have not been successful. The system did not recognize my original password. I have been attempting to resolve this issue for the past two hours. I would appreciate assistance in resetting my password successfully to regain access to my Facebook account.
Reported by GetHuman-jypaulhi on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥٠
I updated my Facebook password about 3-4 weeks ago after hearing someone tried to access my account. Since then, the new password no longer works, and the reset code was sent to my old email, which is now closed.
I am seeking to link an alternative email or phone number to my primary account on Facebook to receive the necessary reset code and regain access to my account.
Reported by GetHuman-inhae on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥٦
Months ago, my Facebook account was disabled without any explanation. I've attempted to create five new accounts with different names and email addresses, but they were all disabled shortly after activation. I am unsure why this keeps happening and when I will be able to regain access to Facebook. I have not posted anything offensive on my account and would appreciate any assistance in resolving this issue promptly. Thank you for your help.
Reported by GetHuman-raycskil on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥٦
Dear Facebook team, I am encountering issues logging into my old Facebook account that I created back in [redacted] or [redacted]. The email associated with the account is [redacted] Due to not using the account for a while, I have forgotten my password and I am not receiving the OTP on my registered phone number ending in 88..60. I have tried various methods to access my account but have been unsuccessful. I kindly request your assistance with this matter.
Reported by GetHuman3219717 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥٧
When I try to message someone on Facebook Marketplace to find a four-wheeler for my daughter, it keeps prompting me to confirm my account. The issue is that it requires personal information like my name, address, and a copy of my driver's license, which I am not comfortable sharing online. I am unsure if this is a legitimate request or a scam. Can someone assist and provide some clarity on this matter? Your help is greatly appreciated. Thank you.
Reported by GetHuman-jo_para on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥٨
I have been logged into my Samsung S9 account for over a year using the same password without updating my email or number. Yesterday, Facebook alerted me to a new login from an S7 at 21:48, which wasn't me. I reset the password but now I can't log in this morning. I can't access the email or number linked to my account. Please help me regain access. My name is English Hannah, and I studied Occupational Therapy at Brunel University.
Reported by GetHuman3219766 on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٠٣
My account got disabled, and I believe it's due to a misunderstanding about having a fake account. I use my Facebook profile to store and secure all my precious memories through photos. Please allow me the opportunity to retrieve these pictures, and then you can deactivate it permanently. I kindly request the reactivation of my account. Thank you. - T. R. ([redacted])
Reported by GetHuman-tabletrc on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:١٤
My Facebook account was hacked. A friend informed me that they received a strange message from me which I didn't send. The hacker created a duplicate account using my photos and is messaging others. Despite changing my password and logging out of all accounts, now I cannot access my account as the new password isn't recognized. The password linked to my Facebook account is outdated and I cannot retrieve it.
Reported by GetHuman-erinj on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٢٦
Hello, my name is Jodie Edwards. I had a Facebook account linked to my email [redacted] Unfortunately, someone has hacked into my account and permanently deleted it without my knowledge. The password used was Jodie_Jamie_1995. I am hoping for assistance in recovering my account as it contains all my old photographs. I would be grateful if you could get in touch with me via my email address [redacted] Thank you.
Reported by GetHuman-jodieedw on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٢٩
I had trouble accessing my original Facebook account after mistakenly creating a new one. Despite canceling the second account, I can't log back into my original one. Using Facebook Help, I attempted to reset via my cell number, but it keeps directing me to the soon-to-be-deleted second account. The email reset option isn't recognizing my email address either. Now, I can't access my Facebook App due to login issues. It seems that creating and deleting the second account has caused confusion. I want to regain access to my original account. My email is [redacted], and my wife, Gloria, at [redacted], is assisting me in resolving this matter.
Reported by GetHuman-grtrinid on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٣٣
My Facebook account was hacked, resulting in the loss of over a hundred friends. I am seeking assistance in recovering my account. Furthermore, I suspect I know who might be responsible for this breach and I am interested in finding out what steps can be taken. You can reach me at [redacted]. My name is Robyn Beaugureau. Please contact me via phone as I am experiencing issues with my email and prefer not to be contacted that way.
Reported by GetHuman-robonjoy on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٤٨