The following are issues that customers reported to GetHuman about Facebook customer service, archive #692. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I shared a video from a friend that violated Facebook's guidelines, resulting in my account being disabled. I've been a Facebook user since [redacted], and my associated accounts like Daraz, Uber, Pathao, Foodpanda, Pinterest, and Instagram are also disabled due to their connection to my Facebook. I urgently need access to my Facebook account as it's affecting my online activities. I submitted the required form and my NID card for verification, but I haven't received any updates after two weeks. Will I be able to retrieve my Facebook account in the future?
Reported by GetHuman3218615 on Tuesday, July 9, 2019 2:15 PM
My father passed away on September 29, [redacted]. Tee Lindstedt has control of his legacy account under a different name and caused Facebook to deactivate both his and her accounts. Her account is now active, but my father's, Dale Lindstedt, remains deactivated. He was born on 10/10/[redacted] and lived in Green Bay, WI. I have photos of him on my Facebook that I can share if necessary. I wish to have his Facebook reactivated so we can continue to connect with him virtually.
Reported by GetHuman3218595 on Tuesday, July 9, 2019 2:16 PM
I recently set up a new account for a local business after losing access to the original one that managed the business pages. The next day, I was unexpectedly asked to take a photo of my face due to "suspicious activity." Despite the account being less than 2 days old and created solely to manage the business page, the process led me to create a completely new account to dissociate it from my personal one. I intended to address some issues and prepare to connect all our social media accounts seamlessly.
Reported by GetHuman3218643 on Tuesday, July 9, 2019 2:19 PM
Dear Facebook Team,
I have been using Facebook since [redacted] and today, I was shocked to find a message informing me of a 30-day block. This came as a surprise as I dedicate a lot of time to my Facebook account, particularly my Page where I share content about my country. I always try to avoid hate speech and disrespect. I have attempted to address this issue through the help center, but my request was overlooked, halting the review process. I regret any wrongdoing in a recent post that may have led to this situation.
The news of the 30-day block has left me deeply saddened. I rely on Facebook to connect with family and friends, especially as I live far away from my home country. These 30 days without access seem endless. I hope to understand the reasons behind the block and request for it to be reconsidered or shortened. I am committed to abiding by Facebook's Community Standards moving forward.
Please, Facebook, reconsider and lift the block on my account. Your understanding is greatly appreciated.
Warm regards.
Reported by GetHuman-vonybel on Tuesday, July 9, 2019 2:33 PM
On July 3rd, I noticed unusual transactions on my bank statement from Facebook. After looking into it, I realized my account was accessed without authorization to make purchases through the "ads manager" using my payment details. I promptly reported this to Facebook, changed my password, and informed my bank, resulting in the card being deactivated. Facebook logged me out of all devices following this.
Subsequently, I have been unable to access my Facebook account. Despite numerous attempts at identity verification, including requesting a text code, I have been unsuccessful. Even after correctly identifying friends, I keep receiving an error message stating that this verification method is currently not working, which has persisted for a week.
I have submitted multiple reports through Facebook's support channels but have not received any response. This is particularly troublesome as I rely on Facebook for work-related purposes like creating schedules.
Reported by GetHuman3218749 on Tuesday, July 9, 2019 2:37 PM
My Facebook account was disabled six months ago. I was using it personally, but I accidentally removed myself as an admin of a page I created for my business, Lanka Delivery. My old customers follow that page, so I really need it back. Please verify at www.lankadelivery.com and recover both my Facebook account and the Lanka Delivery page. I trust Facebook's customer support to help me with this. I am willing to provide any necessary verification details or documentation. Thank you, FB.
Reported by GetHuman-lankadel on Tuesday, July 9, 2019 2:37 PM
I've been banned from the marketplace, and I'm unsure of the reason. I posted my Michael Kors bag from Macy's for sale, which I see many others doing. When I inquired multiple times about the cause of the ban, I couldn't grasp why I was restricted. I'm sorry as I was unaware of the rules and didn't realize it was an issue since others were also selling similar items. I simply want to continue buying things. Please assist me.
Reported by GetHuman-peebel on Tuesday, July 9, 2019 2:49 PM
I recently encountered an issue on Facebook. While trying to share a meme, the automatic system blocked me, restricting my access to messenger and my profile. I find it unfair to be penalized for a system failure. Community standards are important, but they are not always applied correctly. It is difficult to determine when a joke or meme crosses the line. Why can't I share such content within a closed group that appreciates it? Our micro community has its own standards and it feels restrictive to have them overridden by blanket Facebook rules. Moreover, when blocked, there seems to be no way to reach out for support or explain the situation. It is frustrating to receive a generic notification without a chance to address the issue.
Reported by GetHuman-ecrire on Tuesday, July 9, 2019 2:53 PM
Hello, I would like to apologize for any language barriers as English is not my first language. I have been managing a page for over a year now and have been its administrator since the beginning. Unfortunately, about a year ago, we hired a few marketing agencies and granted them admin access to manage our page. However, their efforts did not meet our expectations, so I revoked their access. Recently, I attempted to add the page to my business manager account, only to discover that another business has already claimed ownership. Upon checking the page roles, I found their business ID to be [redacted][redacted] (I have attached a screenshot for reference). Could you please assist in removing the false owner so that I can rightfully claim ownership of my page? Thank you for your time and understanding. Feel free to request any information from me for verification purposes, and I will gladly provide it.
Reported by GetHuman-ajaypuro on Tuesday, July 9, 2019 2:54 PM
My account was disabled several weeks ago. I received an email stating that I had violated their community terms, yet I am unsure what I did wrong. I rarely comment and have only posted about my university a few times in the past 6 months. After providing the IDs requested and explaining the issue, I was informed via email that my account would not be reinstated, with no explanation given. This situation is distressing, and I am confused about the reason for my account deactivation. Additionally, I am unable to access apps like Facebook, Messenger, and Instagram on my phone using different accounts.
Reported by GetHuman-gasznert on Tuesday, July 9, 2019 2:58 PM
I recently tried to access my email account after a long period of inactivity. Despite having the correct login details, I was prompted to verify my phone number, which I no longer have access to. As a result, I am unable to log in to my Facebook account. I am attempting to update my phone number, but due to the extended time away, I have trouble identifying my current friends aside from knowing that my former number ended in [redacted].
I would appreciate any assistance to regain access to my account. You can reach me at [redacted]
Thank you,
Laurie
Reported by GetHuman-acktiv on Tuesday, July 9, 2019 2:59 PM
Hello, I recently started using Facebook ads and set up a business manager account. I work with multiple bands and need to handle various pages, ad accounts, and pixels. I have experience with Ads Manager but now require support for multiple pages and pixels.
When I established the business manager account, it generated three profiles displaying my name "Tree VanderMolen," which included my personal profile/ad account. Although I used this Ads Manager account for one band page previously, I now aim to transfer that page to the business manager account to consolidate all band pages and accounts under one umbrella.
Despite my admin privileges on the pages, I am facing issues adding one band's page and ad account, as it remains pending. I suspect this might be due to its association with my personal ads manager, which I tried to remove without success.
In essence, I seek guidance on streamlining my business manager account to efficiently manage multiple ad accounts within a single interface. Your assistance is greatly appreciated.
Reported by GetHuman-treevan on Tuesday, July 9, 2019 3:00 PM
I recently set up a Facebook account, and shortly after, I received a notification about "suspicious activity." Now I'm stuck on a page where I need to input my mobile number to get a verification code, but Facebook doesn't accept the number I provide. This keeps happening with new accounts - this is the third time this week. I refuse to send my passport or driver's license details to unlock the account.
Reported by GetHuman-amy_shaw on Tuesday, July 9, 2019 3:04 PM
I need help accessing my Facebook account. My ex-girlfriend performed a master reset on my phone, causing all my apps, including Facebook, to be logged out. I have a new email address that should be linked to my Facebook, but it's not. I've had my account for 10 years and it contains precious memories with family, kids, and friends that I'm eager to recover. Please assist me in regaining access to my account. My name is Richard G. and you can reach me at [redacted]. Thank you.
Reported by GetHuman3218937 on Tuesday, July 9, 2019 3:09 PM
I need help with regaining control of a Facebook page named "UE Admission." The previous employee in charge of the page is no longer working at the University. We aim to repossess the page to post content and link it to our Instagram for unified social management via Hootsuite. Unfortunately, we lack access to the email and phone number linked to the page for management purposes. I am seeking guidance on how to resolve this matter with Facebook.
Reported by GetHuman3218947 on Tuesday, July 9, 2019 3:10 PM
For the past few months, every time I attempt to log in, I receive a message saying my password was changed 4 to 6 hours ago. After going through the password recovery process and updating it, the same issue occurs the next day without fail. Despite trying to close my account, it remains reopenable for 30 days, which doesn't permanently solve the problem. The frequent and unpredictable password changes have raised concerns that my account may be compromised on the Dark Web. This situation has led to my Facebook friends receiving spam and viruses as if coming from me. I urge you to take immediate action and permanently delete my Facebook account to prevent further security issues. Your prompt assistance in resolving this matter is greatly appreciated.
Reported by GetHuman-lynmail on Tuesday, July 9, 2019 3:18 PM
I play a game on my phone through Facebook. When I tried to access the app today for my daily reward, I was prompted to enter my phone number to unlock my account. Despite multiple attempts, I did not receive the verification code via text. Since my account is not linked to an email, I am unable to reset my password. I have to wait a full day before I can try again, risking losing my daily rewards. It is crucial for me to regain access to my account promptly.
Reported by GetHuman3219053 on Tuesday, July 9, 2019 3:24 PM
On June 1st, I purchased sandals from Teacalgary via Facebook order #[redacted]. I requested U.S. size 9.5-10 in orange/blue. However, on June 18th, I received red/blue sandals that were too loose. I reached out to Teacalgary on June 19th to request a refund of $19.99 and offered to return the incorrect item, but they refused due to shipping costs. Despite my efforts, they only offered an $8.00 credit to my credit card, which they claimed would take 30 days to process. I believe Teacalgary's handling of the situation was unfair, and I am dissatisfied with their customer service. I am disappointed with this experience and do not plan to make any future purchases from them.
Reported by GetHuman3219087 on Tuesday, July 9, 2019 3:29 PM
I need help regarding a situation involving a person named Raaj Akhil who has posted photos of my friends on his profile without permission. He has also made inappropriate comments on those photos. I kindly ask you to look into this matter and consider blocking him from the platform. I understand the seriousness of this issue and would appreciate a swift response. Thank you for your assistance.
Reported by GetHuman-aremanda on Tuesday, July 9, 2019 3:38 PM
I am having trouble logging into both my Facebook and Messenger accounts. Despite following your instructions, I am still unable to access my accounts. Initially, I created a new account, changed my password, and everything worked well for a while. However, when trying to message my friends about my compromised account and new one, I was banned. Subsequently, I was unable to regain access to my new Facebook account despite changing the password. I keep receiving a message that I can't access my Facebook account, which is confusing as I have not done anything to violate the terms of service. I like posting and communicating with friends on both platforms. I would appreciate assistance in identifying and resolving this issue. Thank you.
Reported by GetHuman3219225 on Tuesday, July 9, 2019 3:46 PM