Facebook Customer Service Issues

Archive 691

The following are issues that customers reported to GetHuman about Facebook customer service, archive #691. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I wanted to share that my Italian blog about Slovenia, www.slovely.eu, was flagged by Facebook for spam, even though I never engaged in spamming. I tried changing the URL to www.slovely.it, but it got blocked as well within a day. Our Facebook page, www.facebook.com/slovelyeu, is still functioning, but all the links to our blog have been removed. I have contacted Facebook multiple times to appeal the ban, but unfortunately, I have not received a response from them yet.
Reported by GetHuman-carlogh on Tuesday, July 9, 2019 12:39 PM
Hello, I previously had a Facebook account connected with the email address "[redacted]" My name is Gerardo Castaño, and my date of birth is June 6, [redacted]. Today, I attempted to log in to my account, but it has been disabled. I am seeking clarification on the reason behind the account disablement and kindly ask for assistance in reactivating it. I appreciate any follow-up on this matter. Thank you. Best regards, Gerardo Castaño Email: [redacted] Date of birth: June 6, [redacted]
Reported by GetHuman3218153 on Tuesday, July 9, 2019 12:43 PM
Hello, I recently logged into my Facebook account and tried to add my phone number. A message popped up saying, "This Phone Number you're trying to verify was recently used to verify a different account. Please try a different number." I've had different accounts before but never entered my number. I'm not sure what the issue could be since I never used my number to verify previous accounts. Can you help me solve this problem? Thank you. Dom S.
Reported by GetHuman-seerydom on Tuesday, July 9, 2019 12:46 PM
Hello, I have a Facebook account linked to the email "[redacted]". My name is Husnain Ahmed, born on August 22, [redacted]. When I tried to log in today, I discovered that my account has been disabled. I am seeking clarification on the reason behind this disabling. Kindly assist in reactivating my account. Thank you, Husnain Ahmed Email: [redacted] Date of Birth: August 22, [redacted]
Reported by GetHuman3218162 on Tuesday, July 9, 2019 12:46 PM
Hi there, I previously had an account on Facebook linked to my email address "[redacted]" My name is Eidlas Bhatti, and my date of birth is October 10, [redacted]. I recently attempted to log in to my account but found that it had been disabled. I am seeking clarification on the reason behind this action and requesting assistance in reactivating my account. Thank you for your attention to this matter. Best regards, Eidlas Bhatti
Reported by GetHuman-shinetro on Tuesday, July 9, 2019 12:49 PM
I am currently experiencing issues with my account on Facebook. I noticed some suspicious activity and had to go through a verification process involving photo I.D. and friend recognition. After changing my password, the account was fine for a day but then I was prompted to verify my account again with a recent photo. I submitted the photo as requested, but now I am unable to access my account while they verify it. I have been unable to reach anyone at Facebook for assistance, and I am locked out of both Facebook and Messenger. Any help would be greatly appreciated. Thank you.
Reported by GetHuman3218191 on Tuesday, July 9, 2019 12:50 PM
My Facebook page is typically always logged in. Today, upon opening the app, I saw a notification that my account was accessed by someone from Lagos, Nigeria. I attempted to reset the password via the app while logged in, but I didn't receive the email with the new password. I also tried changing it through Chrome browser, but encountered the same issue. Currently, I'm unable to access my Facebook account. I suspect the culprit is associated with a Facebook page named Community Development Cooperation.
Reported by GetHuman3218209 on Tuesday, July 9, 2019 12:54 PM
Hello, I'm Abdullah. Recently, I had an issue logging into my Facebook account. When I attempted to confirm my account, I chose to receive a security code via phone but did not receive it. Although I managed to reset my password, the problem persisted upon logging in. Could you kindly assist me in resolving this matter promptly? My account name is ElegantOffice Jo and the associated phone number is +[redacted]36. Thank you.
Reported by GetHuman3218294 on Tuesday, July 9, 2019 1:13 PM
I have experienced a security breach on all my accounts, including my Facebook and email accounts. I am currently unable to access my Facebook due to a password change and being locked out of my email. This account is important to me as an amateur photographer since it holds many precious pictures. It feels like my online presence has been taken over, and I would like to have my old account deleted so I can start fresh. The account in question is under the email login=[redacted]
Reported by GetHuman-bkgone on Tuesday, July 9, 2019 1:13 PM
My wife's Facebook account, [redacted], recently had an issue where an advertisement was sent from her account possibly leading to scam suspicions. Following this, she received a notification from Facebook to change her password, which she complied with. Unfortunately, her original account seems to have disappeared from her iPad, causing her to lose contacts and photos. A new account has surfaced, but it's of no help without her old data. Interestingly, the old account still shows up on her Medion laptop, seldom used by her. Is there any way to restore her original account? She can be reached at [redacted]1 or [redacted]2.
Reported by GetHuman3218310 on Tuesday, July 9, 2019 1:16 PM
I am having trouble accessing my Facebook Business Account and Page. Facebook is repeatedly prompting me to confirm the name, which we use as "Michigan Freshwater Marine," the name our customers know us by daily. It's crucial that our business name is displayed, not a personal name. Although I am the owner of Michigan Freshwater Marine and the associated pages, Facebook has not approved the name despite sending my Driver's License and Michigan Sales Tax License three times. I kindly request a review of this issue and would appreciate a phone call to assist further, as my phone number is available on the account. Thank you.
Reported by GetHuman3218331 on Tuesday, July 9, 2019 1:22 PM
My account got hacked and was temporarily disabled. After changing my password, I tried to recover it. To prove my identity, I need to pass the security protocol through facial recognition or confirming messages I posted. But each time I try, I receive an error message saying the recovery feature is unavailable. I need direct contact to resolve this matter.
Reported by GetHuman-jedwardl on Tuesday, July 9, 2019 1:26 PM
My Facebook account got disabled recently. I was having trouble logging in, so I mistakenly tried to create a new account with a different email. I now realize it violated their rules. I only wanted one account and hope my original account can be reactivated. I needed it urgently as I had made an offer on Marketplace and needed to reply to the seller promptly. Thanks, Joe S.
Reported by GetHuman-afratroc on Tuesday, July 9, 2019 1:27 PM
Hello, I need assistance with an issue concerning my Facebook account. I am a gym business owner, and Facebook deleted my account because my name on it did not seem to be real. Consequently, I lost access to my business page as well, even though it still appears online. I have all the necessary documentation to prove that it is indeed my business. I have exhausted all my options in trying to resolve this and have had no success contacting Facebook directly. Any help or guidance you can provide would be greatly appreciated. Thank you. - The Unique Team
Reported by GetHuman3218379 on Tuesday, July 9, 2019 1:31 PM
Hello, my account was hacked, and the hacker changed the password and email address on my profile. I have tried multiple ways to recover my account without success. I even sent my ID proofs to Facebook, but the recovery link they provided does not work, and the code is also invalid. Despite sharing screenshots with the support team, they keep sending the same ineffective links. Please assist me with resolving this issue as soon as possible. Thank you. Email: [redacted]
Reported by GetHuman3218393 on Tuesday, July 9, 2019 1:33 PM
My genuine Facebook account was disabled, and I am unsure why. I am innocent and seek your assistance in reopening my account. I am willing to provide my identification, such as my driver's license, to verify my identity. This account holds many treasured memories for me, and I kindly request that you address this matter and restore my access. I have familiarized myself with all the rules and regulations and am committed to being a responsible Facebook user going forward. Thank you for your help in resolving this issue.
Reported by GetHuman-sshahzai on Tuesday, July 9, 2019 1:39 PM
I am inquiring about retrieving messages from message requests. I encountered an issue at my supported accommodation where a staff member messaged me but then deleted the message, as it states that the person removed it. Additionally, I received a message that was removed by Facebook for being abusive. The dates of these messages were Tuesday, June 18th at 3:08 AM from Fez Qureshi and Tuesday, July 2nd at 2:56 PM. Retrieving these messages would greatly assist me in addressing the situation with the staff. Thank you, Zoe.
Reported by GetHuman-zoeyowen on Tuesday, July 9, 2019 1:46 PM
I am having trouble accessing my Facebook account that I created with the email [redacted], which I no longer have access to. Despite trying to contact Facebook through my fiance's account multiple times over several months, I have not been successful. I even created a new account and requested to merge the two to retrieve my children's pictures, especially of their late fathers. I have the same family information, living in Wheeling, WV, with three daughters, three brothers, and a history of living in Georgia before moving to Tampa, FL, where my daughters were born. I desperately need access to those photos. When I got a new phone and tried to update my new account, I faced continuous identity verification issues, leading to getting locked out. I am frustrated with Facebook and seeking assistance to resolve this matter promptly.
Reported by GetHuman-stepeste on Tuesday, July 9, 2019 1:49 PM
I am reaching out because my Facebook page is under attack. Someone has been reporting harmless items such as chairs, tables, picture frames, tools, and pets, even though they do not violate any rules. Facebook is taking down these posts unjustly. While Facebook permits other pages to post about pets, they fail to remove truly offensive content like abuse and violence. Despite allowing disturbing content like abuse and nudity, they seem to have an issue with finding good homes for animals. I request that Facebook stops taking down my posts without proper review. I have documented everything and can share it with others who are facing similar problems. If these are Facebook's standards, they are unacceptable and need to be addressed.
Reported by GetHuman-jnwnefar on Tuesday, July 9, 2019 1:50 PM
My father recently passed away, and someone else took control of his legacy page, only to delete it because it seems her fake name was reported, resulting in my father's account being closed as well. This page was our way of hearing his voice and seeing him when we missed him. I am seeking assistance to reopen his account as his legacy. His name is Dale Lindstedt, and I can provide further details about him. Although I do not have information on the email and password used for the account, I am eager to have it reinstated.
Reported by GetHuman3218595 on Tuesday, July 9, 2019 2:12 PM

Help me with my Facebook issue

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