Facebook Customer Service Issues

Urgent Issue with Precious Paws Animal Rescue Inc's Facebook Page As an admin for Precious Paws Animal Rescue Inc, we are currently facing a critical issue with our Facebook page. Since last Wednesday, we have been unable to post any content that includes references to our website. Moreover, all previously posted content has vanished, including posts from other groups that tagged us. Any attempt to share our posts is met with a message stating "This link goes against community standards." This situation is dire as we rely on timely communication to save animals in need. One of our admins received an email from Facebook requesting agreement to their anti-discrimination policy, but after complying, the problem persists. This issue not only affects our organization and the animals we strive to rescue but also impacts other groups collaborating with us. Your prompt attention to this matter is greatly appreciated.

I, Ravi Prakash, am the owner of RAV Kinder Castle School in Ranchi, India. Our Facebook page, RAV Kinder Castle, was previously managed by our former teacher, Shreya Sonal. Concerned about potential misuse of the page now that she has left, I believe she may post content harmful to the school's reputation. I am requesting Facebook to transfer ownership and control of the page to my email, [redacted], to avoid any possible cyber crimes. Your prompt attention to this matter is greatly appreciated. Thank you, Ravi Prakash, Director of R.A.V. Kinder Castle, Ranchi, India.

I made a purchase on June 3, [redacted] from Sligen via Facebook. Order #[redacted] included the item "198TH LIGHT INFANTRY BRIGADE" for $22.95 plus $4.95 shipping, totaling $27.90 paid through PayPal. Despite receiving many emails, I have not received my order and am seeking assistance before escalating this issue. A refund has been promised, and I am asked to track the item using this link: [redacted]. There have been ongoing communications, including a message from the company stating my order was shipped. However, delays were mentioned due to supplier issues. Subsequent messages highlighted a strike affecting shipping and offered a 20% discount for the inconvenience, along with a tracking link. Amidst these conversations, I am restating my expectation for prompt delivery or a refund.

In [redacted], my father passed away, and I am his firstborn son, Kevin B. My brother, Richard B., and I have discovered that our late father's Facebook page has been hijacked, with information wrongfully changed to benefit someone financially. Our father, Richard B. Sr., had an account before [redacted], and we are urgently trying to recover it as it contains crucial information for us, not for Pete C. and his family. We suspect them of trying to harm our reputation and lives. There is important evidence on the page related to our stepbrother's mental health that we need access to. We are requesting an investigation into Cody, Cheyyne, and Pete C. for possible manipulation of the system for their gain. We believe our father would have wanted his Facebook page removed from Pete C.'s control immediately. We also need the old Facebook archives from [redacted] to [redacted] for Kevin and Richard B. Jr. only, as they contain essential records meant for us by our father. We would appreciate being able to retrieve them in person with proper identification. Despite living with him, we were unaware of this valuable information, which he intended for us. Thank you, Kevin B., Richard's son.

On May 23, [redacted], an individual named Annabelle Kay Anthony hacked into my account and changed my name from Peter M. Picoulas to hers. She also altered the password, preventing me from accessing my account since. I have attempted various methods to regain access, but without success due to the password changes. Unfortunately, I am unaware of the last password I used, as it has been changed multiple times. I am requesting assistance in reclaiming my account, which I have maintained for many years. To communicate with me, please forward information to my Gmail account, as the email associated with the account ([redacted]) may have been compromised. Thank you, Peter M. Picoulas.

I manage multiple pages on Facebook and my personal account. Recently, I encountered a security check that requested a photo to verify my account. Even after uploading the photo, I am still unable to access my accounts. I have been using these accounts for years without any security problems. It is urgent for me to regain access. My username is Judy Gaillard Ifbb Pro. I provided a photo clearly showing it is me in the picture. I would appreciate any help to resolve this issue promptly. Thank you for your assistance.

I noticed a post made in a group just a period ago, which seemed strange. Subsequently, my phone prompted me to log back in to Messenger but wouldn't allow me to. I decided to wait, but then found myself logged out of my account. Upon attempting to log back in, I was informed that my account was disabled and required verification of my identity by identifying my friends. After answering five questions, I encountered a screen stating that the function was not available at that moment. Consequently, I changed my password and ensured all devices were logged out of my account. After a few hours, I attempted to log in again; however, the option to identify my friends through photos was unavailable. Despite waiting for a few more hours, the issue persisted.

Dear community, I'm seeking advice regarding a troubling situation involving a friend who encountered a cyberbully on Facebook. The bully went as far as contacting my friend's girlfriend, insulting her appearance despite being strangers. In response, my friend confronted the bully, leading to relentless reports from the bully resulting in my friend being blocked from messaging his loved ones. This vicious cycle appears set to continue. I am reaching out to find out if there is any recourse Facebook can offer to prevent this bully from accessing my friend's profile or perpetuating these false reports, despite already being blocked by my friend. Your assistance is greatly appreciated. Thank you.

I oversee a page that a friend set up. However, I believe I became the admin simply because she and the other admin have left the page or deleted their accounts. They might have passed control to me or I was chosen by default. I am attempting to remove the page since it is not being used, but I am unable to see the option to delete the page or adjust roles to assign a new admin before stepping down myself.

Hello, I recently had my Facebook account disabled for allegedly breaking their terms of service. After reviewing the terms, I am confident I did not breach any rules. I suspect someone may have reported my account falsely. I submitted an appeal to Facebook today and provided the required identification. This account is important to me as I have been using it since [redacted], and I am a genuine user. I kindly ask for assistance with this matter. Thank you, Dewan Jisan Jibran

My account has been hacked multiple times this week, and I have changed the password every single time. I set up two-factor authentication for extra security. Despite that, I received four authentication codes on my phone without trying to log in, and now I can't access my account as the password was changed again. I'm concerned as my bank account is linked. I tried changing the email associated with my account but whoever hacked it changed it back. I no longer have access to the old email. I contacted Yahoo support, but they couldn't help. I need urgent assistance to recover my account, or I want it deleted entirely. I have reported this multiple times but haven't received a resolution. Please assist me promptly.

I encountered a recurring issue with creating a business page on Facebook. Each time I attempted to set up a profile, a security alert emerged, prompting me to provide my phone number for verification. Despite compliance, after uploading a photo, my account awaited photo review, only to be disabled days later. Even after submitting my driver's license as requested, no progress ensued. The subsequent profiles I created faced similar fates, leading to a frustrating cycle. Resorting to an old account under my maiden name, I updated it with my married name, only to confront the same restrictions before completion. I desire to establish a business page to connect with my website, yet persistent account disabling obstructs my progress. Seeking clarity from Facebook via email proved unfruitful, urging me to seek swifter resolution.

I recently faced an issue with accessing my Facebook account where it prompted me to log in again, stating that someone else had accessed my account. Even after resetting my password, the new password didn't work, leading me to contact customer service. Unfortunately, I encountered difficulties in updating my email information, as it kept reverting to an old email I no longer use. When attempting to retrieve my account through email or phone verification, I realized the contact information associated with my account had been changed to unfamiliar details. This ongoing ordeal has been distressing as I've had my Facebook account for years and discovering it has been compromised is truly disheartening, revealing flaws in Facebook's security measures.

I was required to change my password on Facebook, but now I am stuck on the security question asking for a picture and personal information that I prefer not to share publicly. I originally set up my account without using a picture, and I am uncomfortable with providing one now. I simply want to regain access to my account to stay in touch with my family. Is there a way to bypass this security step, as I am not concerned about potential hacking risks or privacy concerns given the nature of the information on my account.

My account was cloned and reported, leading to its disabling without any contact from the owner. I have provided verification documents like my driver's license, school ID, and debit card but have not heard back since last Thursday. Despite changing my password and username, my account was suspended shortly after. Moreover, Facebook is not recognizing the phone number I submitted even though they sent a text to that number for a password change. I am uncertain if the email I provided is correct, as I haven't received any confirmation responses from them.

I need help logging into my Facebook account. It has been disabled for the past six months, and I believe it was a mistake, possibly due to being inactive. I want to emphasize that my account is clean and I would like it reinstated. This situation has been frustrating, especially missing important life events like graduation and my birthday. If this is not an automated response, please review my account to see that I did not violate any terms. I go by the name Sebastian Rene Coto, and the contact details linked to my account are provided below. Thank you.

In February, we created a Facebook ad that initially faced disapprovals, but with Facebook's help, we resolved the issues. We've successfully run the same ad multiple times without any problems. On June 29th, our business manager account was disabled. Despite not making any changes, our appeals have been unsuccessful, receiving generic responses. We created a new business manager and ad account, continued using the same ad, and faced a new issue a week later. This time, only the ad account was disabled due to an ad that was previously appealed in March. The ad has not been disapproved since that appeal. Facebook seems to be shutting down accounts unexpectedly, and we are seeking clarity on this matter. We have all the necessary tickets and screenshots to support our case.

This morning, I attempted to log into my Facebook account but was unable to. A friend confirmed that my profile was missing, indicating that my account had been hacked and deleted. This has unfortunately cut off my access to various connected sites. I hastily created a new account, but I am hopeful that Facebook can assist in restoring my original account, where all my data is stored.

Hello, my name is Aida Cruz. I am experiencing issues with my Facebook account. Facebook claims I have been trying to use different identities, which is untrue. About three months ago, my phone malfunctioned and I was unable to recover my original Facebook account. Despite numerous attempts to retrieve it by downloading Facebook multiple times, I have not been successful in accessing my old account. I am currently facing difficulties with Facebook as I have been suspended due to multiple downloads. I would appreciate assistance in resolving this matter and accessing my account. It is important for me to maintain my identity as Aida Cruz and I am not interested in creating a new account. I would like to use the newest version of Facebook under my existing account. I have been a longtime user of Facebook and value having all my friends know me as Aida Cruz. Your help in setting up my account would be greatly appreciated. Thank you in advance. Sincerely, Aida Cruz.

I was unexpectedly blocked from accessing my main Facebook account, Zoe Brenneman, without receiving any explanation. I have been trying to inquire and report the issue but have not received any clarification as to why I was blocked. I find these community standards to be unreasonable. While I understand the need to prevent racism, terrorism, and pedophilia, I believe that harmless images with stickers and clothes should not result in blocks. This is not the first time this has happened, as previously I was blocked for sharing a Cadbury Cream advert. Many people I know have also faced similar arbitrary blocks which are causing fear and hesitation to post on the platform. I manage two adult groups on Facebook, where I ensure members are over 18 before approving them. Despite our efforts to uphold responsibility, these recurring unjust blocks are becoming intolerable. I kindly request for my ban to be lifted; otherwise, I will consider closing down my groups and seeking alternative platforms due to the current situation.