Facebook Customer Service Issues

Hello, I am seeking assistance with a recurring issue on Facebook. This is the second time my account has been blocked due to suspicious activity or unauthorized access. My original account, Luis A. Esquilin Perez using the email [redacted], was lost in a similar manner after over 10 years of use. To continue managing my Facebook page, Ay Mijo Si Te Cuento, I created a new account under the name Luis Esquilin Perez with the email [redacted] Unfortunately, within two hours, this new account was also blocked. I added friends, liked pages, and when I tried to accept an admin role for my page, I was prompted to verify my identity with a phone number and photo. As I couldn't use my original number already associated with my first account, I had to use my mom's number: [redacted]. I followed the verification steps, but my account remains inaccessible. I am currently in Spain and need my Facebook account for work and to update my loved ones on my travels. Any help would be greatly appreciated. Thank you.

Yesterday morning, I received a text from a friend, and she shared a link with me. Ever since I clicked on it, my photos from my driver's license have been circulating, and someone is impersonating me on social media, trying to scam people for money. They have taken control of my Facebook page and posted photos of my family. I urgently need help to regain control of my account.

I need help with a situation involving someone impersonating me on Facebook Messenger. This individual is reaching out to my friends and attempting to scam them. Exploiting a security loophole on Facebook, they managed to set up a Messenger account without a corresponding Facebook profile, copying my name and picture. With no profile to report, I have spent two days fruitlessly trying to address the issue using Facebook's reporting tools, which are inadequate for describing this type of problem. It is crucial to put a stop to this fraudulent activity.

Hello, I regret to inform you that my personal Facebook account was disabled mistakenly. Despite following the rules and regulations, my account was unexpectedly disabled. I have submitted an appeal along with a photo of my passport to Facebook, but unfortunately, I have not received any response or email from them. I am patiently waiting for 48 hours since the disabling incident occurred. I have been an active user since [redacted], and I have never engaged in any inappropriate behavior. It is possible that my account was wrongly reported or out of selfish motives. I am unsure of what led to the disablement. If there was any unintentional abuse on my part, I apologize and assure you that I will be more cautious in the future. Please assist me in reactivating my Facebook account, as it holds valuable memories of my friends and family. Your prompt attention to this matter is greatly appreciated. Thank you.

I am currently facing a serious issue as my account has been hacked, and unfortunately, I cannot secure it as Facebook has disabled it. Retrieving my account is crucial to me as the hacker is using my information across various websites and applications linked to my Facebook. I am seeking assistance to regain access to my disabled account. I assure you I have not violated any of Facebook's community standards; my account was compromised without my knowledge. The content on my account holds immense value to me, filled with precious photos, messages, and memories. I am desperate to recover it. Furthermore, the hacker is also misusing my linked applications, posing a serious threat. Your help in resolving this matter is greatly appreciated.

Hello, I am reaching out because I am concerned about my Facebook account being repeatedly deleted without any proper explanation. I have submitted my Aadhar card photo and details as requested, but my account continues to be deactivated. It is frustrating that inappropriate content seems to be overlooked on the platform while my account is targeted. Please address this issue promptly and provide clarity on whether my account will be reinstated. Thank you.

My advertising account [redacted] is being deactivated and reactivated daily without any clear explanation. I run a fashion brand that sells shoes. Every day, I wake up to find money spent, and then my ad account is disabled. After appealing, I receive a standard response saying it was a mistake and the account is reinstated. The cycle repeats, causing me to lose business and peace of mind. I need help as this issue seems like a bug or personal vendetta from the AI system. I have screenshots of my conversations but can't attach them here. I am unsure what to do next - should I report this to BBB? Any advice would be deeply appreciated. Thank you.

Recently, I had to reset my phone due to recent issues. Unfortunately, I lost access to my Facebook account because I didn't back up the data from the code generator app. Now, I'm unable to log in as I can't enter the code generated by the app. Please assist me in resolving this matter promptly.

Dear Sir/Madam, I am reaching out to address a concerning situation with an impostor Facebook account portraying my sister, Amina Zoi, distributing misleading messages under her name. It is vital to note that my sister does not utilize Facebook, making it susceptible to impersonation. Despite prior reports submitted regarding this issue over the past few months, no action has been taken to rectify the situation. I kindly request your prompt assistance to discontinue the account. I am willing to provide any necessary proof to verify the fraudulent nature of this account, including explicit and inappropriate messages it has sent to me. Please address this matter urgently. Best Regards, Muhammad Zakariya Zoi Email: [redacted] Phone: [redacted]

I received an email from Facebook stating that breaking the rules of the social network could lead to deactivation. I didn't receive any prior warnings about any violations. My Facebook account is linked to my Instagram account as well, so I am eager to have both accounts reinstated. I have reached out to Facebook support, but I understand that they likely have a high volume of similar requests, so I am not expecting a quick response. I genuinely believe this may have been a mistake as I am unsure of any rule violations on my part. I would appreciate any assistance with this matter.

Hello Facebook Team, I am Uy Duc Minh, and my account link is facebook.com/uyminhduc. my phone number is [redacted], and email is [redacted] I am frustrated by the repeated banning and locking of my account, preventing me from sharing, liking, and commenting due to perceived suspicious activity. Despite my role as a manager for chatbot and marketing for numerous businesses with robust security settings, my account is restricted, hindering my work significantly. The current verification process through my old phone number and friends' confirmation is flawed, with SMS not received and errors in the code request from friends. This experience has left me disheartened, especially considering my contributions towards improving system bugs. I urge Facebook to review my case promptly and restore access to my account in line with its policies. Awaiting your prompt assistance. Best Regards, Uy Minh Duc

Dear Sir/Madam, I am experiencing an issue that is preventing me from promoting my online shoe store effectively on my Facebook page. Whenever I try to include a bitly URL shortener or my website URL in my ads or page info, Facebook keeps deleting the posts, stating that the link violates their Community Standards. This has been frustrating as I have been attempting to resolve this problem to create meaningful content for my page. Unfortunately, I cannot establish a direct link from my Facebook page to my website or insert my full website URL, www.dryschoenen.nl, in the ads. I have attempted to use the Facebook debugger tool, but it is unable to rectify the issue as my URL still goes against their standards. I am hopeful that you can assist me in addressing any potential errors. Looking forward to your prompt response. Best regards, Tomas M.

While live streaming PUBG Mobile through Omlet Arcade on the EGDivas page, I forgot to turn off notifications, allowing someone to send a code to my phone during the stream. Unaware, the code was shown live, leading to the theft of my account. The hacker changed my email, phone number, and even my name to an Arabic male name. Following Facebook's hack recovery process, I submitted my national ID. Unfortunately, someone posing as a helper requested photos of me next to my passport and ID. Despite creating a new email ([redacted]), the issue persisted. The hacker then demanded a $50 Google Play card through my account. After securing my main email ([redacted]) and attempting to reclaim my account through the identity form, the hacker changed my Facebook email to [redacted] Fearing data theft, I reported the account as an Impostor Account with my national ID, passport, and Turkish residence. Despite reopening the case to retrieve my essential work-related contacts and archives, Facebook keeps closing it with auto-replies. The hacker persists in demanding money to return access. I feel helpless as my work and life are at a standstill.

I am having trouble recovering my Facebook account, which was hacked. I have tried to follow the steps provided by Facebook, but the links and codes they sent me are not working. The hacker has changed the contact number to +[redacted]-84-[redacted] and is posting harmful content using my account. I want the account deleted permanently. The hacker recently reset the password from an Ascend Y560 device with IP address [redacted].[redacted].[redacted].91. This situation is affecting me at work, and I would appreciate if the account could be deleted promptly. Thank you.

I have been attempting to create a Facebook account for my business, but it keeps getting disabled without any explanation other than "Suspicious Activity." I use multiple devices to access my personal account without any issues, so I don't understand why it's a problem for the business account. When my account gets locked, the screen to input my number is blank even though I had two numbers linked to the account. I notice the numbers are available when I reset the password, but they disappear when trying to reactivate the account. I've tried different devices and browsers, but the issue persists. I ended up creating a new account when I couldn't reactivate the old one, but I'm concerned that may violate the terms of service, which I wasn't aware of.

Hello Facebook, I appreciate the efforts you make to ensure the safety of users on the platform. Unfortunately, I am facing an issue where I am unable to access my account despite being an active and friendly user. When I try to associate my email address with my disabled Facebook account, I receive an error message stating it is invalid. However, I can confirm that the email address is indeed linked to my account as I have all the necessary information and IDs to verify my identity. I trust that Facebook will assist me in regaining access to my cherished account. I have a strong belief that Facebook values its users and their positive experiences on the platform, which I greatly enjoy. I reside in Erbil, Koysinjaq, in the Kurdistan region of Iraq. My primary language is Kurdish. My full name in English is Dadwa Aziz Mahmood and in Kurdish is دادوه ر عزيز محمود. I plan to provide copies of my national ID in Arabic and university ID for verification purposes. Best regards

Hello Facebook, I appreciate your efforts in ensuring the safety of users on the platform. Unfortunately, I seem to be facing an issue as my email associated with my disabled account is being marked as invalid when I try to log in. I can assure you that the email is correctly linked to my account, and I possess all necessary identification to verify my identity. I am a loyal and active user who values this social media platform greatly. I reside in the Kurdistan region of Iraq, specifically in Erbil - Koysinjaq. My primary language is Kurdish. My name in English is Dadwa Aziz Mahmood and in Kurdish, it is written as دادوه ر عزيز محمود. I am willing to provide my national and university IDs for verification purposes. Looking forward to resolving this matter with your assistance. Best regards,

Dear Facebook Team, I am experiencing a problem with my account due to a photo issue. I mistakenly uploaded the wrong photo, and as a result, I am unable to access my old account. This account is important to me as it has around 14,[redacted] followers, including family members and old friends. I sincerely apologize for the mistake and kindly request that my account be reopened. Account URL: www.Facebook.com/mdsamichy Email associated with Facebook account: [redacted] Phone Number: +[redacted][redacted] Thank you.

I recently received a 3-day ban on Facebook for sharing a meme in a group dedicated to bad memes. The meme poked fun at Hitler for failing art school with the text "what do you call it when you fail out of knitting school? knitler" and an image of a knitted Hitler puppet. The meme didn't contain profanity and was not graphic or offensive. As a person of Jewish descent, I am not offended by mocking Hitler. I have seen worse content on the platform that went unpunished. I kindly ask Facebook to reconsider the ban, disclose which group reported the meme (as the group discourages reporting), and apply the same standards to all users. Thank you.

Yesterday morning, I woke up to find that I was logged out of my Facebook account. According to the notifications, someone had changed my password. When I tried to access my associated email account, I encountered the same issue. Additionally, the phone number being used for verification was from a different country, not mine. My Facebook is connected to my music page, "Sierra Griggs Live and Acoustic," where my banking information is stored for my online shop. I had my mother, who is an administrator on the page, remove me to prevent unauthorized access. I need to regain access to my account as soon as possible. Unfortunately, I no longer have the phone number I used when I created the account years ago. Facebook even requested my social security number when I opened my shop. I am willing to provide verification if necessary. I appreciate any assistance with resolving this issue.