Facebook Customer Service Issues

Yesterday, a friend alerted me that my account might have been hacked after receiving suspicious messages. I tried to use my phone, but it was glitchy and wouldn't allow me to type correctly. Later, my nephew messaged me, and it also seemed off. My daughter then informed me of a duplicate Facebook account with my information. She urged me to contact Facebook to resolve the issue as my original account holds valuable contacts and photos. I need assistance in securing my account and removing the duplicate. Thank you for your help.

I have been hacked, and I am receiving messages from people all over the world. I recently saw a message where someone is attempting to order a computer in Sweden. Despite my attempts, I was unsuccessful in changing my password due to forgetting it. Now, I am unable to log into my account, and the hacker is still using it. I received a notification from Facebook about a login from New York, which was not me. I have created a new account but would like to regain access to my old one and delete the new account. Thank you in advance for your help with this frustrating situation.

I recently got a new phone and have been having trouble logging into my Facebook account. Despite trying the "forgot password" option, I haven't been receiving any SMS texts or emails to reset my password. I even attempted to verify my identity by uploading scanned images of my driver's license, but they were deemed too small. I also tried submitting larger photos, but they didn't work either. My phone is receiving and opening texts and emails from others without any issue, so I'm unsure why this is happening exclusively with Facebook. It's been two weeks now, and I still can't access my account.

I need help deleting my deceased brother's Facebook account. As his sister and the executor of his estate, I don't have login details. When trying to delete the account, I'm asked for the URL number, which I can't provide. I've attached a picture of his death certificate, but I'm unable to send it due to the URL requirement. Please assist me with this situation.

Last night, my account was hacked by a scammer claiming I won a cash prize. The email address used hasn't been active for years, making it hard to recover. I forgot information tied to the address, hindering email retrieval for my Facebook account. Facebook says the email doesn't match any account, and I'm unsure if a mobile number is linked. I'm desperate to regain access as the account holds sentimental items.

I recently switched phones and I'm unable to access my Facebook account which is linked to my AOL email. I've forgotten my AOL password and can't receive the reset code as it's linked to an old landline number. When I contacted AOL for assistance, they were unable to help me due to insufficient information. I'm stuck in a loop as I can't access my AOL account to provide the required details for a password reset. I'm reaching out to see if anyone from Facebook could assist me in resetting my password. Thank you.

I have not logged in to Facebook for several years, and after resetting my password and trying to log back in, it is prompting me to complete an extra verification process. This involves either uploading an official government ID, which I am hesitant to do, or contacting 5 Facebook friends for verification. Unfortunately, the friends selected are individuals I am no longer in touch with. As a result, I am currently unable to access my account. I would appreciate being able to either regain access (potentially verifying through a different set of chosen friends) or having the account permanently deleted so I can create a new one.

I need to update our LBF Facebook page by replacing 'kids & teens talent agency" with "actors." We have already updated our website and would like to align our Facebook page with this change. This modification is cosmetic, and our services remain the same. I previously requested a name change, but it was denied. I have filed an appeal, but I am still awaiting a response. I would appreciate assistance with this adjustment. Thank you for your help.

I recently connected with a girl online who seemed nice. However, after mentioning I was going to take a shower and go to bed, she asked to send me nude pictures, which I agreed to. She reciprocated by sending me nude images. To my shock, she then demanded $1,[redacted] for her sister's cancer treatment, threatening to publish my shower pictures on Facebook if I didn't comply. It seems like blackmail. I need advice on how to prevent her from carrying out this threat. Thank you.

I have encountered an issue with my main Facebook account, under the name Alicia L. M., associated with the email [redacted] Whenever I try to access help center, it keeps showing a connection lost message. I depend on this account for networking, business, and communication with my family. I have been unable to resolve the problem through my backup account. The situation is urgent as I am losing money and important connections, especially during a difficult time with recent family losses. I urge for assistance in restoring my disabled account promptly.

I am the founder, creator, and administrator of the Facebook page "West Tennessee Republicans." Facebook is requesting that I reset my password by uploading a picture of my driver's license. Despite numerous attempts to upload a clear image of my valid Tennessee driver's license, I keep receiving an error message stating "Invalid upload. Please check out our uploading tips and try again." I have followed all the uploading tips provided without success. I am unsure of what steps to take next. I still have access to my original email ([redacted]) and phone number ([redacted]). Thank you in advance for your assistance. - AL

I need help with an issue regarding my birthday fundraiser scheduled for May 22nd. A friend, who wished to contribute $25, couldn't find the correct donation button and mistakenly donated $75 instead of $20. Her name is Jean Wisniewski and she made the donation on May 17 or 18. I've reached out to FB after Jean brought this to my attention, but I haven't received any response yet. If further details are required from Jean, her email is [redacted] I kindly request a refund of $55 to Jean. Despite FB's reminders to encourage friends to donate, I refrained from doing so to prevent similar issues. Consequently, my fundraising goal wasn't met. I urge prompt resolution of this matter. Thank you. -Sue Neth

Today, on June 9th, [redacted], at 12pm, I faced difficulty accessing my account due to potential hacking attempts from Atlanta. After successfully recovering it and changing my password, the same issue occurred at 6pm. Once again, I managed to regain control and update my password using my old phone number. However, the situation repeated itself at 10:30pm, and I am now locked out of my account completely. I no longer have access to the email "[redacted]" listed for recovery, and I am unable to retrieve the code sent to that email. The two phone numbers I used for resets are also unavailable, leaving me with no means to access my account. I am extremely upset as my Facebook holds significant memories of family, friends, and important life events. Despite not having a large following, I urgently require assistance from Facebook to reclaim access to my account. My name is Jackeliin Rosales Pina, and my email is "[redacted]".

Hello, my name is Bob. I've recently created a new product with patent-pending status called the Sling Tamer. My marketing influencers, friends, and family have suggested I use Facebook to promote it. However, when I tried to set up a page for Sling Tamer, it was deactivated. I then attempted to create a personal page and add my website domains, but that was deactivated as well. Since encountering these issues, I've had trouble accessing my site. I feel lost in the Facebook community without proper guidance and support. I want to promote my USPP intellectual property but don't know how to proceed. Any help or advice on setting up a personal page to showcase my storage accessory would be greatly appreciated. Thank you.

I encountered an issue with inviting friends to events on Facebook. I wished to resume inviting friends to events. When attempting to invite guests to my wedding reception, I discovered there is a limit of [redacted] friends you can invite at one time on Facebook. Despite staying within this limit, I ended up being blocked from inviting anyone due to allegedly violating community standards by sending invites too quickly. It's frustrating that the [redacted] person limit exists, yet it results in such extreme consequences. My fiancee, who is also a host, managed to send invites to her entire friend list in less than 30 seconds without facing any blocks, whereas I spent around 10 minutes selecting friends individually and still got blocked. It seems unfair that following the rules set by Facebook led to this restriction.

My Facebook account with the username Celeen Chua was hacked last night, and the hacker changed my default email from [redacted] to [redacted] As I haven't used my Hotmail account since [redacted], I cannot reset it for recovery through Microsoft Hotmail verification. I'm also facing issues with receiving the code from Facebook via SMS on my registered phone number. This is preventing me from accessing what the Facebook Team has sent over. I urgently need to use FB Messenger as my primary means of contact. Can you please provide guidance on how to resolve and reset my Facebook account? Thank you! If needed, you can contact me at [redacted]

I recently encountered an issue with my Facebook account being unexpectedly logged out. I updated my password as a security measure, but upon attempting to log back in, I was prompted to use a code generator from an app I was unfamiliar with. Previously, I would receive a code on my iPhone for access, but I am now unable to retrieve it. I have tried various solutions that require accessing the code through the platform itself, which I cannot do without being logged in. Despite submitting the required information and photo verification as per Facebook's instructions, I received a message indicating that the link I was directed to was closed or damaged. However, my friends have informed me that my account is active, visible, and searchable. I have not received any email communication from Facebook regarding this issue. Any assistance on how to proceed would be greatly appreciated.

My Facebook account has been disabled and labeled ineligible without any explanation. I have been using Facebook since [redacted] without any issues. I initially thought I was hacked until I received a message stating my account status was disabled ineligible. I am concerned if someone may have posed as me and posted something that caused this. I believe Facebook should investigate this possibility. I have reached out to Facebook, but it has been nearly 3 days since I last heard from them after they acknowledged receiving my message about my disabled account. I provided my California driver's license to verify my identity. I am eager for Facebook to explain why my account was disabled and to restore it to an enabled status. Thank you for any assistance, I really hope to resolve this issue soon.

Dear Facebook Team, I hope this message finds you well. I am reaching out for assistance as my account has been disabled due to allegedly posting inappropriate content. As an online seller, the products I posted were from my supplier, and other sellers are also posting similar items. I am perplexed as to why only my posts were reported. Losing access to my account means losing touch with my customers, with whom I negotiate through Messenger. They may mistakenly believe that I have scammed them, unaware that my account has been disabled. I have reviewed Facebook's terms of service and apologize for any inadvertent violations. I am seeking your help in reactivating my disabled account. I assure you that I will adhere to the guidelines in the future. Account Information: Name: Cess Ysah Libit Ferrera II Nickname: Ysah Birthdate: September 28, [redacted] Login Number: [redacted]6 I attempted to submit an appeal, but it stated that the number/email address is not associated with a disabled account. Thank you for your attention to this matter. Sincerely, Princess Ferrera.

Good day, I am a Facebook user and an IT support consultant. I have a client who mistakenly created two Facebook accounts under the same email address. Initially, he had the account George Nester Bolton. Later, he created another account, George Bolton, using the same email address and phone number. After working on his laptop and clearing temporary files, we cannot access the George Nester Bolton account. I am requesting that the George Bolton account be deleted and the George Nester Bolton account be activated. The email linked to George Nester Bolton is [redacted], and the phone number is +27 [redacted]74. If you need to contact me, my information remains the same: [redacted] and +27 [redacted]79. Thank you.