Facebook Customer Service Issues

Archive 644

The following are issues that customers reported to GetHuman about Facebook customer service, archive #644. It includes a selection of 20 issue(s) reported June 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Facebook suspended my account for three days due to the use of "abusive" language like "imbecile." Despite the initial block ending, they have imposed another three-day block. I find this extended restriction unfair as I couldn't post during the first suspension period. It seems challenging to communicate with Facebook as they don't provide contact options.
Reported by GetHuman3058804 on domingo, 9 de junio de 2019 17:49
Hello, my username was @cherylblossvm, inspired by Cheryl Blossom from Riverdale, played by Madelaine Petsch. I created this account to share my edits with my logos that I made using software. I'm not impersonating anyone; it's just a fan page. I'm Eshaal S., 13 years old, and my parents supervise the account. Please reactivate it. I had 4,[redacted] followers, gained in a year. I've tried everything to get it back. Riverdale and Instagram mean a lot to me. I also sent the required code and information on a piece of paper but received no response. Please, if you can, check that too. I've provided evidence that I own the account and am not impersonating anyone. Thank you!
Reported by GetHuman-eshaal on domingo, 9 de junio de 2019 17:59
I am having trouble accessing my Facebook account because I forgot my password and the code generator is activated. After requesting a recovery email, Facebook prompts me to enter a login code from the code generator, which is inaccessible since I can't log in. I am willing to provide the necessary identification to prove my identity. The name on my account is an abbreviation of my middle name. I can send pictures of my license, social security card, and birth certificate if required.
Reported by GetHuman3058844 on domingo, 9 de junio de 2019 18:00
I listed some Coach shoes and Reebok shorts on Marketplace, but got a notification that they are not approved, resulting in my access being permanently removed. I'm unsure which commerce policy these items violated. After appealing the decision, I quickly received an email denying it, leaving me puzzled about what went wrong. Any advice would be appreciated.
Reported by GetHuman3058856 on domingo, 9 de junio de 2019 18:03
I am currently locked out of my Facebook account on both my laptop and cell phone. I attempted to reset the password using the one saved on my iPhone, but I never received a verification code via email or text. Despite multiple attempts, I did not receive the code and now it won't allow me to use this option due to the number of tries. I rely on Facebook for school, work, and keeping in touch with family, so I desperately need access. I am willing to confirm my identity in any way necessary. Please assist me in regaining access to my account promptly.
Reported by GetHuman-annagift on domingo, 9 de junio de 2019 18:19
Lately, I've had to frequently reset my password because someone keeps gaining access to my account and altering it. Now, this person has enabled two-factor authentication, and the code is being sent to them instead of me since my phone number is not up to date. I've changed my password twice, but I can't proceed without the code. Please reach out to me at [redacted] to help me regain access to my account. Thank you.
Reported by GetHuman3058931 on domingo, 9 de junio de 2019 18:23
I am the director of Moran Public Library. Our Facebook page is MPL Kansas. It is currently not functioning as you are prompting us to convert it into an individual page. This page is meant for the library and not linked to my personal account. I have tried to address this issue for two weeks now without success. As a small library with limited operating hours, we rely on Facebook to communicate with the community. This dilemma is making it challenging for us. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-moranlib on domingo, 9 de junio de 2019 18:25
I am Alex Ombati. I recently encountered an issue with accessing my Facebook account on my Huawei Mate 8 phone. Despite numerous attempts over the past month, I have been unsuccessful in recovering my account. When following the "forgot password" process, I did not receive any codes on the phone number I used to sign up, which is +[redacted]15. I do not recall having an email linked to the account. I kindly request assistance in recovering my account by sending the recovery prompt to either of my contact numbers associated with the account: +[redacted]75 or +[redacted]15. This account holds sentimental value to me as I have used it for over a year and have many cherished memories with [redacted] friends. Your help is greatly appreciated. Thank you. Alex
Reported by GetHuman3059057 on domingo, 9 de junio de 2019 19:03
I used my phone number to create a Facebook account since our email is already linked to my wife's Facebook profile. However, my account was disabled after a few days, possibly due to the name I used (Stevo Viejo). "Stevo" was my high school nickname, and "Viejo" is what my granddaughter affectionately calls me. The phone number associated with the account is [redacted]. Can you advise on the steps required to reactivate my account?
Reported by GetHuman-rhartx on domingo, 9 de junio de 2019 19:14
I recently bought a new iPhone and had trouble accessing Facebook due to an old account with forgotten password and defunct email address. I managed to reset the password using my phone number but had to reselect contacts for Messenger, causing my account to be reported. I'm not tech-savvy at 68 years old and understand why the account was disabled. I rely on Messenger to communicate with my son in Taiwan. I've already submitted a copy of my license twice to prove my identity. I urgently need access to my page and Messenger contacts restored. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman3059125 on domingo, 9 de junio de 2019 19:24
Hello, I am currently facing an issue with recovering my old Facebook account. I've managed to reset the password and receive codes on my associated email, but I am stuck at the 2-step verification where an SMS code is needed, which I cannot access as I no longer have that phone number. I have sent three emails in the past week with a photo of my current Michigan driver's license, but unfortunately, I have not received any response.
Reported by GetHuman-galaxyx on domingo, 9 de junio de 2019 19:39
Hello, my name is Jasmine Graham, and I recently discovered that my Facebook account has been locked. I understand there may have been a reason for this, but I am struggling to reach out for assistance in resolving the issue and gaining access. I have tried verifying my identity through various methods, but unfortunately, I have not been successful in regaining access to my account where all my photos and connections with friends are stored. I would greatly appreciate any guidance or support you can offer to help me understand what is happening and to regain access to my account. Thank you for your assistance.
Reported by GetHuman3059201 on domingo, 9 de junio de 2019 19:46
Hello, I am Levi Abney. I recently created a new Facebook account on Friday, June 7th, [redacted]. As a rising country music artist, I intended to use this account for both personal and business purposes. However, I encountered a security message prompting me to verify my identity by sending a picture after adding friends successfully. Despite numerous login attempts and even changing my password, I was still unable to access my account. I received a message informing me that my account had been disabled, which came as a surprise as I believe I have not violated any terms. I am eager to utilize Facebook for my career and would greatly appreciate any assistance in resolving this matter and recovering my account. Thank you for your support and guidance.
Reported by GetHuman-abneyboo on domingo, 9 de junio de 2019 20:11
I am Kevin Simeck, and I am unable to access my old Facebook account registered under [redacted] The associated email is no longer active, and the phone number linked to the account is outdated. Despite numerous attempts, I cannot recall the password. I am seeking assistance in deleting this account due to the obsolete information it holds. I am prepared to provide any necessary details to verify my identity. Thank you for your help.
Reported by GetHuman3059357 on domingo, 9 de junio de 2019 20:20
Hello, I am Md. Ataur Rahman. I manage a monetized Facebook page. Recently, my page was disabled for 1 month due to copyright issues because two admins shared posts that violated copyright. My main account, where I am the only admin for 5 pages, was also disabled. One of the affected pages cannot upload videos as another admin has control. I am seeking assistance to restore my personal Facebook account, which is currently disabled, along with access to all my pages. Thank you, Md. Ataur Rahman
Reported by GetHuman-ataur on domingo, 9 de junio de 2019 20:41
I keep encountering an issue where a prompt asks for a 6-digit number to be sent by text for verification. Despite pressing the "resend" button multiple times, no text message comes through. Also, after trying to reset my password and receiving the new one, the prompt for the 6-digit text verification reappears. Clicking "ok" does not result in receiving the text.
Reported by GetHuman-ellardjo on domingo, 9 de junio de 2019 21:15
I'm attempting to sell items from my daughter's wedding on Facebook Marketplace. However, the post has been stopped twice for review, making it invisible to others. I'm puzzled as to why it requires review and if the initial approval didn't raise any red flags, why is the post under review again when all I did was update it with "sold" or "pending" statuses.
Reported by GetHuman-cathycoc on domingo, 9 de junio de 2019 21:42
The statement made was "Illegals Aren't Immigrants They're Criminals." It's essential to clarify that this is not considered hate speech as it does not target any specific group based on race, gender, or disability. As per the laws of the United States, individuals in the country illegally are not categorized as immigrants but as criminals. This post is presenting a factual interpretation rather than spreading hate. It's important to reflect on these legal distinctions.
Reported by GetHuman-turbeken on domingo, 9 de junio de 2019 21:54
About two to three months ago, I logged into my Facebook account as usual. Suddenly, it shut down and prompted me to enter a password. Upon entering the password, it claimed I was using the previous one. My email address is [redacted] and the username was Huzaifa Fazal. A friend informed me that my name was changed to Umar Hayat, possibly indicating a hack. Luckily, my profile picture still displays my name as Huzaifa, offering proof of ownership. Unfortunately, I have forgotten my Hotmail password. I would greatly appreciate any assistance in recovering my account. Thank you for your help.
Reported by GetHuman-syedhuza on domingo, 9 de junio de 2019 22:15
Hello, I need assistance with my personal Facebook account. It is associated with the email [redacted] and the name Rayyan Musa Ayas, with a date of birth of 14/4/[redacted]. The account was disabled for "Ineligibility," and I am unsure why this occurred. I have uploaded my date of birth and IDs as requested multiple times. Despite being informed that I would receive an email, I have not heard from any Facebook administrators in the past three weeks. I have also tried contacting you through Twitter and Instagram without success. I am deeply upset and frustrated by this situation. Please review my appeals as I am eager to regain access to my account. I want to express my apologies and assure you that I will not repeat any unknowing violations of the terms. Your prompt response to my emails and appeal would be greatly appreciated. Thank you, Rayyan Musa Ayas.
Reported by GetHuman-musaayas on domingo, 9 de junio de 2019 22:25

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!