Facebook Customer Service Issues

I am unable to access my Facebook account after getting a new phone and forgetting my password. I no longer have access to the two emails associated with the account. One was hacked and deleted, and the other was a college email I no longer use. Despite following all prompts, I encountered issues when providing a phone number, as it was apparently already associated with another Facebook account. When I try to use a different email address for communication, I keep getting redirected to the login screen. I am also unable to use the Trusted Friends security feature. This situation has also affected my ability to access my Instagram account. Any advice or guidance on how to regain access would be appreciated.

Hello Get Human, I need your help to have my Facebook account re-enabled. I was shocked to find it disabled when I woke up yesterday. I tried contacting Facebook, but they said I am not eligible for an account. I feel discriminated against and unjustly treated. Here is the message I sent to them: Dear Facebook, I feel discriminated against and unfairly treated. Please provide the reasons for disabling my account. I believe this is a mistake for the following reasons: 1. I have never posted inappropriate content such as: - porn or nudity - inappropriate language - racial discrimination - gender discrimination - xenophobic discrimination - hate speech 2. I have never impersonated anyone. 3. I have never scammed anyone. 4. I have never posted about drugs. Since joining Facebook, I have only shared positive moments with my family, friends, and colleagues. Despite Facebook being a large company, I refuse to be treated unfairly in this democratic world! I will escalate this issue to the appropriate authorities. Best regards, Ephraim K.

Last night, I received a spam message from a friend's sister, Elma, that contained a Bangla nude picture with my name mentioned. Shocked, I clicked on the link in the message, only to realize that my account had been hacked. Despite changing my password, the hacker was still active in my account. I received an email notification that someone with a different email accessed my Facebook account. I tried to secure my account by answering questions, but Facebook prompted me to do it repeatedly. After multiple failed attempts, my account was deactivated. I am unsure how to reach out to Facebook for help. A friend suggested contacting their call center, but my calls went unanswered as representatives were busy. The hacker, who identified himself as Jisan, contacted me through WhatsApp. His number is +[redacted]2. I am desperate to regain access to my account, which I have been using for a decade.

I am having trouble accessing my Facebook account due to not receiving the 6-digit login code via text or email. Despite requesting it multiple times, I have not exceeded the limit. I submitted my ID information hours ago as requested, but I have not received the promised email to assist with unlocking my account. I urgently need to regain access.

My account was unexpectedly disabled back in February, and I am desperately seeking its reinstatement. This may be my final attempt to reach out to you for help. Losing access to my account has left a significant void in my life. The absence of my Instagram profile has exacerbated my depression, leading me to contemplate drastic measures. My connection to that account was a vital form of self-expression and acceptance that I can no longer access. Feeling isolated and unsupported, this loss has only deepened my despair. After a recent overdose incident that required hospitalization, I am at my breaking point. The account handle affected is @gothicluv. Sincerely, Alana.

I accidentally posted that prematurely! Sorry about that. Anyway, Facebook and I seem to have very different perspectives. I consider myself a regular person, just perhaps a bit more patriotic due to my involvement in Vietnam. However, the way Facebook handles everyday situations is quite unique. Their approach could be described as "name it and claim it," making it challenging for people to understand their identity. The issue I currently face with Facebook is that it seems like they are removing almost every comment or reply I make. This might be connected to a previous situation where I mentioned the need to address the presence of certain groups in our country, and they seemed to disagree.

The individuals ahead of me are Muslims, which is frustrating! They seem to dislike the U.S. because of the freedom we stand for and have defended for years. It feels like the people at FB have forgotten about 9/11 or simply don't care. I care deeply and won't alter my beliefs for anyone. I will not support someone trying to harm an American over an American. I am a proud American through and through. Thank you, GHT, for your help. I kindly ask you to investigate my issue with FB and confirm receipt of this message. Your assistance is greatly appreciated. Thank you very much. Your Friend, BB.

About 4 to 6 months ago, I noticed an unusual activity on my Facebook account involving a friend named "Arlene Leask." She claimed to have won $[redacted],[redacted].00 and mentioned that my name was also listed as a winner. After contacting another individual named "Dizzie Lizzie," I was instructed to share my Facebook account username and password, followed by a request for money to facilitate the prize shipment. I was unable to access my account the next day, and it was disabled due to suspicious behavior. Subsequently, someone else reported a similar attempt to scam money from them under the guise of winning a prize. My name is Jerald Venn, and I seek assistance in resolving the situation.

I've had two of my pages disabled, one under the name Margie Victori Davis, and I suspect I've been hacked. I was requested to provide identification, so I sent in my driver's license, library card, and disability card. This page has never violated any rules. After waiting, on the third day I tried to log in but found my account disabled without explanation. I've been attempting to seek assistance via the app, but it's not connecting properly as it's not Google. The second page, Margie Virnett Davis, was also disabled after being asked for verification despite never having posted. I provided the same documents and it was still disabled for no apparent reason. I need help with this issue and will continue to pursue assistance as I believe Facebook is not behind this.

Hello, I am Nicu Pavelean from Romania. My Facebook account has been temporarily locked as a security measure. This has been a recurring issue over the past year, and it is quite frustrating to continuously go through the password change process. The current problem is that when attempting to unlock my account, I encounter an error message preventing me from proceeding. Consequently, I have been unable to access my account since yesterday, jeopardizing my ability to manage important business pages. The error message displayed reads, "An error occurred while processing this request. Please try again later." I kindly request assistance in unlocking my account promptly, as it is critical for me to regain access to my business-related content. Additionally, I seek clarity on why my account has been locked multiple times within the past year.

While scrolling through news on May 24, an extremely disturbing pornographic video suddenly appeared, showing a woman in a troubling situation. This video, potentially depicting a terrible assault, was seemingly posted by a Facebook employee. I suspect it was an employee, as it was not a typical user post that only the target person could see. A mentally unstable individual should not have the ability to cause such distress to other Facebook users. I've decided to temporarily deactivate my account out of fear of a reoccurrence, but I may need to make this decision permanent to avoid facing a similar situation again.

Good day. I have had my Facebook account for years under the name Alfeus Pauliner Tatiana. Today, when I tried to log in, I received a message saying the session had expired. Upon attempting to change the password, I discovered that my alternate email and phone number were not associated with my account. After asking friends to check, they found that someone had changed the name to Marry Janet, although my pictures and posts remain the same. The person also altered some personal information and profile pictures. My email is [redacted], and my cellphone number is +[redacted]60. Losing access to this account is problematic as it is linked to my Instagram and business page, Power Six Investment cc. Many friends and investors track my progress through this account, so I would like to regain access. I am eager to understand how this individual managed to make changes without my notification and whether Facebook was involved in the process.

Dear Facebook Team, I need assistance with my Facebook account as it appears to have been compromised. I never took steps to secure my account by verifying my phone number, so now I am struggling to regain access after realizing my password was changed without my knowledge. Unfortunately, the email linked to the account was solely created for Facebook by a friend, making it difficult for me to receive the necessary recovery code. I primarily access Facebook through various devices, but a recent issue with my phone has made it challenging to address this matter promptly. With my Instagram account linked to Facebook, I am concerned about the overall security of my social media presence. I am reaching out to seek guidance on how I can regain control of my account and establish my ownership. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you.

I believed I reconnected with a childhood friend on FB, only to discover it was a lie. Someone, possibly the same person, gained access to my FB account as Diane Candelas and changed my password on 06/05/19. The hacker is now sending friend requests to my loved ones and messages on messenger using phrases like "Hello" or "What's up." I attempted to delete my FB account but was unsuccessful. I created a new account on 06/05/19 as Diane M Candelas. When I tried to log in on 06/06/19, I received a message from FB saying my account was disabled for pretending to be someone else, which is untrue. The hacker is using my original account for this mischief. I need help correcting this since I'm unsure how to proceed.

I unfortunately fell victim to a person pretending to be a government official who claimed I qualified for a government grant. This was not true, and I suspect they may now be asking for money using my name. They accessed my Facebook account from locations in New York and Texas under the name Melek ZakarYah Yisrael Ariyah. I am reaching out to Facebook for help as the scammers changed the email linked to my account, preventing me from resetting my password. This has been a significant scam, and I am eager to regain control of my account. My Google account is By King Melek ZakarYah, and my email is [redacted] I can also be reached at [redacted]. I would greatly appreciate any assistance in recovering my account. Thank you.Warm regards,Melek ZakarYah

I have recently reported a comment on Facebook by user Marvin Tam, which I find offensive. The comment contains vulgar language and insults towards my friend Chua. Despite reporting it, Facebook has deemed it as not violating their Community Standards, which I strongly disagree with. I explained that the use of derogatory terms is insulting, especially towards my friend named Chua. The feedback I received after the review claimed that the comment does not violate any standards, including violence, which I find unacceptable. It seems like the Facebook team might have overlooked the offensive nature of the comment. I am disappointed by their response and feel that action should be taken to prevent such behavior. I urge Facebook to reevaluate my report and remove the offensive comment promptly to avoid further harm to innocent individuals.

Lately, I've been bombarded with posts from leftist groups on Facebook. They are promoting open immigration, abortion rights, and socialist candidates, seeking donations. While I typically support free speech, I realized that I haven't seen any posts from groups with opposing views. This one-sidedness has made me question Facebook's fairness and led me to believe the negative things I've heard about its bias. Everyone's voice should be heard, not just those Facebook and its employees agree with. I may not change my mind, but I find this bias disappointing. I plan to reach out to my representatives about this issue and consider switching to a different platform to connect with my loved ones.

Hello Facebook support team, I hope you are having a good day. I am unable to access my Facebook account lately. I normally use it daily, but during my recent vacation, about two hours after I last logged in, it got hacked and now I can't get in. Surprisingly, I haven't changed my password. I am perplexed as to why I can't access it. I am attempting to recover it, but it's asking for my Yahoo email, which is a challenge because I primarily use Gmail instead of Yahoo. Could you kindly assist me in recovering my account? I would greatly appreciate any alternative recovery options such as using my phone number, friends' identification, birthdays, or any other suggestions you may have. Just to verify, I have linked my Instagram account to my Facebook. Your help would be greatly appreciated.

Since last November, my family and I, Skip Says, have faced harassment with our phone numbers and false information shared on Greta Painter's Facebook account. At this moment, I am aware my number is still there and she continues to spread lies. Greta is the mother of my 10-year-old daughter, although I have had sole custody since she was 2. She has Borderline Personality Disorder, and her online actions impact my child's well-being. Despite multiple reports from others, no action has been taken. This behavior condones bullying on a grand scale. While I know people can be unkind, this situation affects my child at home, school, and in social settings. Greta, who is 44, even made my child smoke pot recently and physically harmed her. Dealing with these issues legally is my responsibility, but Greta sharing our private numbers to incite harassment is on you. Does Facebook endorse this? Others who know her and myself are aware of her deceit, but her online followers, strangers who support her falsely, amplify the problem. My safety has been threatened, prompting me to carry a firearm. Must I be harmed for action to be taken? I intend to involve local and national media if necessary. Your negligence permits this harm despite the numerous complaints. Greta Painter's page is where these issues persist.

I am a widow who only started using Facebook after my late husband passed away. It has been a valuable tool for me, especially as a horror film enthusiast and administrator for various groups, including one called "DONALD TRUMP SUCKS." Unfortunately, I believe my ex-boyfriend, Michael E. Brown from Portland, Oregon, has hacked my account, leading to me being locked out for two weeks. I got a new phone, but the issues persist, requiring constant password changes. I tried creating a new account without success, even after reaching out to trusted contacts like my mother. I am devastated by the loss of my brother and depend on the support of my Facebook community. Could someone please help me regain access to my original account, Mary Dalton Bonner (Mary-Elizabeth)? I have put a lot of effort into these groups and albums since [redacted]. I would be immensely grateful for Facebook's assistance in resolving this issue. Thank you, Mary Dalton Bonner