Facebook Customer Service Issues

Hello, I am known as Katbug both professionally and personally. I have been published under this name multiple times and have various publications mentioning me by this name. This is the name my friends, family, and associates refer to me as. Recently, someone reported this name on Facebook, and I was asked to review it. Despite sending screenshots of the publications, the automated system rejected them. This is my real, identifiable name, and I am accountable for what I say under it. Being forced to change it goes against the principles that Facebook claims to promote. Katbug Stanshoe is my only name. Best regards, Katbug Stanshoe (Please note the account is linked to the email [redacted])

I've been experiencing issues with Facebook recently. I keep getting kicked out due to an expired session, and when I try to log back in, it won't accept my password. I tried to reset it, but I'm not receiving the reset code via email or phone. I'm concerned that my account might be hacked or compromised. I always change my password regularly to prevent unauthorized access. It's frustrating being locked out, especially with all the precious family photos and videos stored there. I would appreciate any assistance in resolving this matter.

My account was hacked, and the hacker changed the email and deleted my phone number linked to it. I'm unable to access my account despite numerous recovery attempts. I submitted my driver's license twice, but the hacker keeps changing the email back to theirs. The hacker's email is [redacted] Please remove this email from my account and restore my email and phone number. This account is crucial for my personal and professional life; I earn through it. I urgently need the hacker removed so I can resume my work. Please assist me in resolving this issue. My email should be [redacted], and my phone number is [redacted]. I'm located in Florida, and the hacker accessed my account from California.

My spouse and I have been facing harassment from a user for some time now. Unfortunately, it's connected to an ex from years ago. To escape the ongoing harassment, both of us had to delete our original accounts on various platforms like Facebook, Instagram, Twitter, and more, and create new accounts using a pseudonym to avoid detection. Despite our efforts, the individual, identified as Kristie Brunelle, managed to track us down and is persistently harassing us. She has gone to the extent of creating numerous fake accounts, including ones impersonating both me and my spouse. We have tried blocking her on several accounts, but she persists. We have even changed our contact details, moved residences, and sought help from the authorities, with limited success. We are desperate to reclaim our privacy and lead normal lives free from this intrusion. We hope for any possible assistance to resolve this distressing situation.

Subject: Urgent Help Needed to Recover Hacked Hotmail and Facebook Accounts Dear Sir/Madam, I am writing to report a serious issue regarding my Hotmail and Facebook accounts. Both accounts have been compromised by a hacker, leading to the deletion of important email addresses, phone numbers, and family contacts, making it impossible for me to reset my password. Upon discussing the matter with my friends, they have reported my account as well. I have been informed that my Facebook account has been temporarily suspended. I urgently need assistance to either regain full access to my account to retrieve my data (preferred) or have the entire account permanently deleted. Whenever I attempt to log in with my old password, the website prompts me to send a code or email to my hacked account. I would like to use my alternative email [redacted] to regain access. Your prompt support in resolving this issue is highly appreciated. Thank you, Rachel

I have an account under the name MarfanSeattle. I serve as the local contact for individuals with Marfan Syndrome in Seattle, organizing local events and connected to a global Marfan community via a Facebook group. Unfortunately, I am currently locked out of my account and prompted to verify my identity by contacting friends. Since most of my contacts are in Poland, I am unable to proceed with this verification method. As there is no official ID for Marfan Seattle, I am unable to recover access through traditional means. I previously posted about an upcoming Marfan conference on June 1st in Seattle hosted by Children's Hospital and the University of Washington. I am seeking assistance to regain access to my account for further updates.

I would like Facebook to review my post once more as it is clearly meant to defend Muslim-related content and combat hate speech from appearing on my Wall. I have been suspended from posting for three days for content that does not constitute hate speech. It seems someone took offense to me standing up for Muslims on my Wall and reported me. The general message of my post is to inform my friends and family that I have Muslim friends who may inadvertently share non-Christian content on my Wall, and to ignore any such posts respectfully. Additionally, I am currently running ads through Facebook at $25 per day for my group page called "Photography Secrets [redacted]," which is an instructional photography group. I will need to request a refund or credit for these three lost days as Saturdays are when I hold my three-hour clinics on that page. Unfortunately, I can't post about my clinics during this ban as they are linked to my Facebook Page. I may have to seek legal advice to ensure that I receive the appropriate compensation for this Terms of Service violation.

I have been living in Canada for a year and a half. I made a reservation for an apartment on behalf of a friend coming from Nepal two months ago. He now wants to pay me rent for those two months, but we only discussed it over an audio call on messenger, so I don't have any written proof. It's challenging to afford the rent by myself working 20 hours a week as an international student. I want him to see that I'm telling the truth, not just for the money but for honesty's sake. I'm hoping to obtain a recording of the audio call on messenger with Dilip Paudel to resolve this matter.

Someone accessed my account from London and changed my password. After struggling to regain access due to an old email, I secured my account only to have the hacker target my Facebook next, altering both the password and email address. I have reported the breach to Facebook, sending my passport to verify my identity. This incident is distressing as my Messenger includes personal photos and messages with sensitive information. I am concerned about the hacker's access to my personal data and that of my loved ones. I seek guidance on the next steps as I feel helpless and vulnerable. Facebook's security measures failed to prevent this intrusion despite confirming I did not log in from the foreign IP address. The experience has shattered my trust in Facebook's privacy protocols, leading me to reconsider how much I rely on their security measures.

Hello Facebook team, My initial Facebook account was created under the name Fragrance Shah with the email [redacted] Unfortunately, it got reported by mistake, resulting in its closure. In response, I created alternative accounts using my phone numbers and Gmail address, but they were also disabled one by one. I predominantly use my cellphone to create and access my accounts since I don't own a PC or laptop. I acknowledge any errors I may have made and am reaching out to seek your assistance in reopening my original account under the email [redacted] I kindly ask for your guidance and support in this matter. Thank you for your help. Sincerely, Fragrance Shah / Mehak Azadi Shah From Pakistan

Hello, I am facing an issue when trying to log in to my Facebook account. The Facebook system is only showing me the logout option and displaying a message saying, "Unfortunately, we are reviewing these additional documents. We appreciate your patience." This account is very important to me as it contains crucial business information. I have already provided my correct name and identity card details. I cannot access my account without any valid reason. This account is vital for my family and business activities. Kindly review the information and reopen my Facebook account. Thank you, Facebook Team.

I am looking for assistance with accessing my email address linked to an old disabled account. Initially, I attempted to add a secondary email but was informed that the email was tied to a disabled account. I then tried to recover the disabled account using a photo ID through the provided help form but received a message stating the email was not linked to any Facebook account. Furthermore, when I attempted to reset the password, no results were found. It seems there is a disconnect in locating my account within Facebook's database. Any suggestions or assistance would be greatly appreciated. Thank you.

I accidentally entered a fake Facebook page and unknowingly shared my login details, which led to my account being hacked. Despite attempting to recover it, I received a message stating that my account was disabled for violating Facebook's rules. I am eager to regain access to my account, especially because it was linked to my PUBG Mobile game progress and I had made in-game purchases. My real name is Poorun Muhammad Ayaz, and my Facebook name was 'Poorun M. Ayaz' prior to the disablement. The account was associated with my Yahoo email, [redacted] The malicious individual who accessed my account has also disabled my Instagram, yet they are actively using my Facebook account for gaming. I discovered this by logging into the game with my old account. I respectfully ask for assistance in recovering my account.

Please remove any falsified videos depicting US politicians, especially those portraying Speaker of the House Nancy Pelosi in a negative light. Failing to take action against this is detrimental to our democracy. Facebook must reject posting misleading political content; otherwise, citizens may seek legal action for the harm caused by disinformation. This issue goes beyond artistic expression or comedic value; it manipulates public opinion and threatens the integrity of our electoral process. If Facebook does not improve its regulations to prevent such disinformation, users may demand the platform's dissolution in its current form to protect our democratic values.

I am eagerly awaiting the review of my photo ID. I am the rightful owner of several accounts under the names Stephanie W., Stephanie B., and Stephanie S. W. Brumbaugh. After being hacked on May 17, [redacted], the perpetrators changed my email, blocking my recovery efforts. I even created two additional accounts, only to have them disabled. On May 2, [redacted], I submitted three forms of identification to Facebook - my Pennsylvania Driver's License, Marriage License Application, and Auto Insurance Card - without any response so far. In an effort to secure my online presence, I have a new email ([redacted]) due to the compromise of my ymail account. My business page is linked to these accounts, serving as my primary way to connect with friends, family, teachers, and coaches. Any assistance will be greatly appreciated.

Someone brought to my attention that my son's ex-girlfriend, who goes by the last name "Faria," has been using the name Gisselle Faria (Gigi) to post false information about me, claiming outrageous things like I threatened violence. I have reported this fake account to Facebook multiple times in the last two days, but unfortunately, there has been no response and the account is still active. I attempted to remove the post from her page but was unsuccessful. I had my account, which I had for over 10 years, disabled because someone accused me of using a fake name. Facebook requested my ID photo, but I refused, and now I've been banned for life. Please assist with both matters, starting with addressing this harassing situation.

I urge Facebook to promptly remove the manipulated video of Nancy Pelosi, which falsely portrays her as intoxicated. Allowing such content to circulate is disgraceful. The video is clearly doctored to harm Pelosi's reputation. By sharing it, Facebook is endorsing the spread of misinformation and undermining American democracy. If Mark Zuckerberg has any integrity, he should take action against this kind of harmful content. How would he feel if someone did the same to him? This situation is a shameful reflection on our nation and must be addressed promptly. Regards, J. P. Breckenridge, Esq. San Jose, CA

Dear Mr. Zuckerberg, I am writing to request the immediate removal of the fake and disparaging video of Nancy Pelosi on Facebook. The distorted video shows her slurring her words and falsely portrays her as being drunk. It is appalling that despite Facebook confirming its inauthenticity, the video has not been taken down. This kind of irresponsible behavior by Facebook poses a threat to the core principles of our democracy. I urge you to consider how you would feel if faced with a similar situation. Allowing the spread of manipulated videos intended to smear a person's reputation is unethical, and Facebook should take a stand against it. Sincerely, J.B., Esq. San Jose, CA

I recently lost my phone with the SIM card number [redacted] linked to my Facebook account under the name Jona Tejada Ibe. I have updated my Gmail account with a new phone number [redacted] and managed to recover my account password. However, I am unable to receive the login codes. Despite submitting all the necessary identity verification information, I have not received any response from Facebook's security team. I am feeling extremely frustrated as I have been trying to resolve this issue for a while now. I am desperate to regain access to my account and receive the login codes. I am pleading for assistance as I feel lost and overwhelmed with this situation. Your help in resolving this matter would be greatly appreciated.

Hello, I recently started a blog called Easy As Ice Cream Soup, focusing on cooking and food reviews. I am looking to create a Facebook community page to engage with my subscribers without linking it to my personal account. I have already set up an "avatar" to represent the blog, similar to characters like Wendy from Wendy's or the old Betty Crocker. Despite sending Facebook a real picture of myself with the assurance that it wouldn't be used, my request for a blog Facebook account was rejected. Any suggestions on how to create a page for my blog without tying it to my personal account or sharing any personal details?