Facebook Customer Service Issues

Good day! This morning, I encountered an issue where I was unexpectedly logged out of Facebook. Despite numerous attempts, I couldn't regain access due to password issues. Upon utilizing the password recovery feature, I discovered a stranger named Theresa Wilson had seemingly taken control of my account associated with my email. Convinced this was a hacking incident, I made efforts to reset my password using the provided codes, but unfortunately, it didn't yield any results. The imposter on my account, operating under the name CaliChris, is falsely using the identity of Theresa Wilson linked to my email address - chrisadams1215@yahoo. I've taken steps to verify my identity by submitting my ID photos to Facebook, and after receiving an email confirming the matter's resolution, I tried the temporary password provided by Facebook, which also proved unsuccessful. Urgently seeking assistance to rectify this situation promptly. Thank you for your support.

I have been attempting for over three years to gain entry to my account without success. I have submitted my driver's license, proof of ownership of the phone number [redacted], verification of my address, and photos of individuals linked to my account who can confirm my identity. Although the account has been inactive since [redacted] due to a divorce, I no longer have access to the phone number, address, or associated email. Despite numerous attempts to resolve the issue, Facebook informed me I need to pay $50 to regain access, which I cannot afford. The account was created in April [redacted], and my current phone number is [redacted], with my Gmail at [redacted] I feel frustrated by the challenges I have faced in proving my ownership. I kindly request assistance in resolving this matter as I lack the funds Facebook requires. Your attention to this issue would be greatly appreciated. Thank you. Sincerely, Jenny L. R.

I have used the account under the name Zeeshan Nawaz for a decade. Unfortunately, I am unable to log in as it indicates an incorrect password, suspecting it has been hacked. The linked phone number and email are outdated; the Pakistani number +[redacted]60 and [redacted] are no longer valid. Residing in Australia, I cannot access these old accounts. My account holds recent conversations with Awais and Sadaf Zeeshan from my friend list. My login is [redacted], and the last password used was "shaniiii." I am eager to assist in recovering my account with any necessary information. Please, help me promptly. Thank you, Zeeshan Nawaz.

I recently acquired a new phone and with it, a new phone number. Unfortunately, Facebook is not recognizing my new phone and is asking for a code that was sent to my old, inactive number. Since I primarily use Facebook on my mobile and haven't logged in on my desktop for a long time, Facebook doesn't recognize my desktop either. Thus, it keeps prompting me for the code from my old number. Despite successfully resetting my password after receiving a password reset code via email, Facebook keeps redirecting me to the code generator page requesting the code sent to my old number. I've tried this three times, and the same issue persists. No matter what I attempt, Facebook consistently demands the code sent to my old disconnected number. How can I break out of this cycle and access my account?

I would like to make a donation in memory of Jan Davis. I visited the Southern Poverty Law Center's Facebook page and clicked on the donate button. When I entered my name and attempted to adjust the donation amount from $75 to a different value, the $75 was immediately charged to my credit card without the option to confirm the change. I contacted the Southern Poverty Law Center, and they advised me to reach out to you regarding this issue. I am troubled by the unauthorized charge and would have expected to input my credit card details and confirm the donation before it was processed. Please investigate this matter and reach out to me. Payment ID on the receipt is: [redacted][redacted]. - M.T.

I'm experiencing issues with my ads getting approved by Facebook and then suddenly disapproved, even after my URL has been verified. I'm receiving ad credits from Facebook, but when I try to run the ads, they keep getting disapproved. I then have to dispute the decision, which results in the ads getting approved eventually. Recently, Facebook has locked my account, causing further complications. Despite the ads being disapproved, charges are still being made to my card. I'm hoping that Facebook can resolve these issues, reinstate my ad privileges, and address any underlying problems on their platform to avoid ongoing inconveniences. This situation is causing me to waste both time and money, so I'm looking for a resolution that allows me to start earning and investing in Facebook advertising without further setbacks.

Hello GETHUMAN, I am reaching out to inform you about the situation with my Facebook account. It has been nearly a month since I encountered issues and Facebook disabled my account for suspicious activity. Despite sending multiple emails and attempting to call them without success, I discovered GETHUMAN. I am hopeful to receive quicker responses and resolve this matter promptly. Facebook initially requested identification to verify my ownership, which I promptly provided. However, they later asked for proof of ownership of a business page I had established but never utilized. I mistakenly created the page with the intention of posting art, yet it remains empty with only a profile picture. I am eager to regain access to my account to reconnect with loved ones. Should you require further clarification, please do not hesitate to inquire. I trust this explanation clarifies the situation.

I recently experienced a concerning situation where my iPhone password, fingerprint, Facebook, and email were all changed simultaneously. This occurred shortly after my girlfriend asked for my iCloud password, which I didn't find suspicious at the time. Strangely, even though I was locked out, she could still access my phone. I ended up having to factory reset my iPhone, resulting in the loss of important data. Losing access to my Gmail was also problematic, especially due to private contacts. Despite knowing my Facebook password, identifying friends, having the recovery email, entering the correct code, providing account creation details, and sending numerous emails, Facebook refuses to verify me or delete the account. Gmail faces a similar issue. Though disheartened by the situation, I am seeking different perspectives on what may have transpired regarding my iPhone and accounts. Any insights would be greatly appreciated. Thank you sincerely, S.G.

Hi Don, It appears that someone attempted to access your account on May 24 at 2:50 PM using Chrome for Windows 8. Your account is secure; we are verifying if it was indeed you attempting a login from a new location. If you suspect this wasn't you, please log in to Facebook, and we will guide you through the necessary steps to safeguard your account. Thank you, The Facebook Team I am experiencing difficulty changing my password. I stumbled upon my old account and noticed my current account listed under friend requests.

Yesterday, my phone unexpectedly reset itself, causing me to lose access to my email and the associated password. Unfortunately, the email and phone number linked to my account are outdated, making it impossible for me to retrieve a reset code. In hindsight, I realize that I should have updated this information sooner. My Facebook username is Mark Burgus, and my profile picture features myself and my girlfriend, Lauren Mikulicz. With only four individuals sharing my name on Facebook, I should be easy to identify. I urgently need to regain access to my original account, which I've maintained for over a decade, to ensure I don't lose any data, especially precious photos with my daughter. I am willing to provide photo identification or any other necessary verification to confirm my identity. Please help me regain access.

I currently do not have an email linked to my Facebook account. In the past, I have reached out to Facebook regarding this issue as I mistakenly deleted my email. Although I could still access my account using my phone number, I uninstalled the app to troubleshoot why Facebook was not working. Upon reinstallation, I realized I had forgotten my password. With no linked email, I am unable to receive password reset instructions. I attempted to use the trusted contacts option for account recovery, but I seem to be stuck in a loop on the page. I am concerned as I have sensitive private photo albums, including images of my deceased mother, and important information stored on the account. I am deeply worried. I am willing to verify my identity by providing a photo of my ID and passport. Please contact me at [redacted]

I recently posted a comment on my friend's post about combining traditional and holistic cancer treatments for her in Odessa, Ukraine. Unfortunately, I received a threatening and profane response from someone named Nic Crispin on Facebook in Russian. I am concerned for my safety as he mentioned harming me. I believe this matter should be addressed by Facebook. Here is a copy of the exchange for reference. Thank you for looking into this serious issue. My contact information is [redacted].

I have encountered issues with my service being disabled twice. Both times, it was due to using the messenger service to input phone numbers of individuals who have been making harassing threats to my cellphone on behalf of an ex-girlfriend. This was in an attempt to gather evidence for the police, as without identifying these individuals, legal action is challenging. I kindly request the reactivation of my original account under the name Keefe Stover with the phone number [redacted]. I did not reach out to these individuals through your service, except to inquire about their knowledge of my ex, until I changed my password. Prior to that, someone accessed my account to gather information on my friends and family for harassment. An individual named Kala Ann Starkey has been identified as the perpetrator. Despite my efforts to report any accounts related to her, recent events have shown that the situation is complex with her sister, Shannon Starkey, possibly involved. I assure you that I have rectified the security breach by changing my password and vow not to cause any further issues. I have been a loyal user of your Facebook service for several years, and many of my contacts on the messenger platform are exclusive to this account, which is why I request reinstatement.

Hello, I am Natylie Karma Sally Stowe. I am currently facing an issue with my Facebook accounts. The original account was set up with selected friends, including my sister Sierra Templeton who is unavailable to provide the code for identity confirmation. I have already shared various identification documents and would be willing to provide them again for verification. Retrieving the old account is essential as it contains precious family photos and memories from events like HM School. My family members are connected to both accounts, including Sierra Templeton, Susie Templeton, and Leslie Lasher. To clarify, no one has impersonated me, and the issue is simply due to forgotten passwords. I have access to all associated email addresses and my phone for two-factor authentication at [redacted].

A friend had their Facebook business page set up by a former employee who was later fired and is now facing legal action. The ex-employee stole the page, changing the name and posting negative content. He was let go for embezzlement, and the case is ongoing. Despite reaching out to Facebook with proof of ownership, they have not responded. The rightful owner is unsure of what steps to take next.

Case #[redacted][redacted] I am Michele Van Keuren. My son Nicholas Cole initiated a fundraiser in my name to assist with expenses and lost income after the tragic death of my son, Donald Alton Thorington, on 5/5/[redacted]. Don, an active-duty Navy member stationed in Portsmouth, VA, was murdered by a fellow Navy personnel. Following a report by my sister, Lynn Van Keuren, on 5/17/19 regarding a fraudulent fundraiser, it was discovered that Nicholas redirected the funds to his girlfriend, Anna Michelle Everhardt. These donations were intended to help me through the mourning period for my 23-year-old son, received from family, friends, and associates. I kindly request the funds to be transferred to my Chase banking account. Please advise on the necessary steps to facilitate this transfer. Your cooperation in this matter is sincerely appreciated. Michele Van Keuren Sent 5/21/19 - 5/25/19. Contact me at [redacted] or via email at [redacted]

I need help addressing a situation involving someone claiming to be Nicole NLra Saldana from Facebook who is asking for money in exchange for supposed winnings. The individual changed my passwords after I declined to send the money. This has left me unable to access my Facebook and messenger accounts, causing distress. I want to take legal action against Nicole NLra Saldana and Facebook for their actions. The person claimed it was for disabled individuals, which applies to me. My name is Kimberly Estrada, and you can reach me at [redacted]. I await your assistance. Thank you.

I have not received any response from Facebook regarding the deactivation of my accounts. Without my accounts, I have lost contact with online friends of over a decade, which is particularly isolating as I am disabled and spend a lot of time at home. My personal account, PEG MEERKATZ, as well as my business accounts, EsperanzaEnterprises and EsperanzaEnterprises Abilities Campus, were all permanently deleted without a valid reason given. Despite explaining that PEG MEERKATZ is the only name I use and experiencing difficulties with downloading the appeals form or reaching out for help through the community center, I have been left without any resolution. While I resorted to using my late father's name out of desperation, my main goal remains to have my original accounts reinstated. The lack of response and inability to appeal this decision by Facebook has left me feeling extremely frustrated and disconnected from the online community that means so much to me.

I recently received a 30-day ban on Facebook for a post where I criticized Muslims. I feel it was unfair not to have received a warning beforehand. Facebook seems to prioritize protecting Muslims over American users. The moderation system lacks transparency, and users have no say in the decisions. The extensive ban seems excessive; perhaps a three-day or a week suspension would have been more appropriate. Facebook's biased policies might lead them to lose popularity. I believe a more balanced approach is needed. I was in the process of making a significant purchase on the platform and now cannot contact the seller due to the ban. If this issue persists, I may consider creating an Anti-Facebook page. It's important for Facebook to reconsider its stance and adjust its policies to be fair to all users. The current pro-Muslim and anti-American sentiment is not conducive to good business practices. Although I doubt this feedback will be acknowledged, I hope it sparks a change within the company's leadership.

Hello, I am Shaun McIntyre, and I attempted to create a business page for our production company called "Dime 4 Dime Productions" co-owned by Seaonta Burns and me. Following instructions, we set up an account and linked it to a personal account created in Seaonta Burns' name. Unfortunately, the account has been disabled. The email tied to the disabled account is "[redacted]". I am looking to either reactivate the original account or establish a new business page without connecting it to a personal account. Should we need to make a new account, I would like to utilize our company email "[redacted]", which is currently associated with the disabled account. Thank you for your support. Shaun