Facebook Customer Service Issues

I have submitted a copy of my ID to recover my original Facebook account for Heather Hurley in Glade Spring, VA. The email address provided is [redacted] I have received three password reset links, but all have been invalid before they expire. I am eager to retrieve my photos from this account but no longer have access to the previous email or phone number linked to the account. The profile picture on the account shows me hugging my son on a bed. Please contact me through my new email address. Thank you.

Hello, my name is Mark Barton. About five years ago, I resided in Loveland, CO. An individual distributed a defamatory page about me, causing significant harm to my reputation and financial loss. The false claims of me being involved in inappropriate behavior tarnished my image in the community. Despite evidence proving my innocence from surveillance footage at King Soopers, I suffered from ongoing repercussions. I am seeking assistance to identify the responsible person behind this malicious act. Please contact me at [redacted] or [redacted] My home address is [redacted] Crystal Peak Rd, Florissant, Colorado [redacted]. Any help in uncovering the culprit would be greatly valued. Thank you. Sincerely, Mark Barton

I am seeking advice for my 13-year-old daughter, who wishes to reach out to Mark Zuckerberg to create a Facebook page for a charity campaign. The page would feature a donation button for various charities to help those in need with small monthly donations. She is eager to make a difference globally and inspire others to do the same after witnessing the generous response to the Notre Dame fire. Below is a letter from her expressing her vision to rally her peers and community to support charitable causes. Any guidance on setting up the page and spreading her message would be greatly appreciated. Thank you, Gemma N. (13 years old)

Hello, I am experiencing a problem with accessing my Facebook account. The account seems to have been hacked, and I am unable to log in. The issue I am facing is that my Facebook is connected to an old email address, [redacted], which I have not used in a decade. Despite attempting to reset my password for the email, I am unable to do so without verification via text or call, which is challenging since the hacker changed the phone number on the account. The hacker has made alterations to my account, changing my gender and birthdate, as well as some profile pictures, while retaining access to my old albums and personal videos. The situation is unsettling, knowing that someone has access to my personal information. Could you please assist me in resolving this matter? Thank you, Briony F.

A few days ago, I created a community page for our martial arts school but accidentally named it "AalesundKarate" instead of "Ålesund Karate Klubb." I have tried appealing for assistance but only received a standard response. Please note that the page is in Norwegian and the character "Å" can also be written as "AA." Unfortunately, the correct character might not display properly here. I am frustrated with this mistake. I have added our logo correctly with the name and provided our website for reference. We even started advertising soon after creating the page. If this is not resolved, I will no longer use Facebook for this purpose. For a similar naming example, you can visit our friend's page @LorenskogKarate. Please help us correct the page name to "Ålesund Karate Klubb." Just a reminder that the first character may not display correctly in all browsers, so please refer to our logo for verification.

A few days ago, I set up a community page for our martial arts school. Unfortunately, there was an error, and the page name should be "*lesund Karate Klubb" instead of "AalesundKarate". I've tried to appeal, but have only received standard responses. The page is in Norwegian, and the character "*" can also be written as "AA". If you see only the "star" character, it means there's a display issue. It's frustrating not being able to correct this. Our logo with the correct name is in the upper left part of the page. Our website also shows the proper name: "*lesund Karate Klubb" at aalesundkarate.no. I've invested in advertising for this and will avoid using Facebook again if we can't get our name right. For reference, you can see our friend's page @LorenskogKarate. Please help us change our page name to "*lesund Karate Klubb". Just note the first character may not display correctly here; check our logo for accuracy.

I recently experienced an issue with my account - all my pictures, songs, and friends' posts seem to have disappeared. I received a notification about a comment from someone I didn't recognize, which was concerning. After investigating, I realized I had no connection with this person and decided to block them. However, when I tried to post a friend's post on my wall, it didn't show up along with any of my personal content. My account only displayed limited information and prompted me with questions about my work and music preferences. When I tried to select my preferred songs, I couldn't find any options. I'm at a loss as to why all my content is gone and feeling frustrated with the lack of privacy protection. How can I address this issue with Facebook to restore my missing information?

I am not a Facebook user, but I keep receiving emails with the subject "you have more friends on Facebook than you think.” Despite repeatedly unsubscribing by following the instructions, the emails continue. I find it puzzling because I do not have a Facebook account. When I attempt to access Facebook using the email address they are sending notifications to, it states that there is no account linked to it. Even after updating my settings initially, the emails persist. This situation is confusing and frustrating, as I have no reason to be receiving these emails. My email is [redacted], and it's clear that I don't have an account. I just want to find a way for these emails to cease without having to engage with a platform I am not a member of.

Hello, I would like to share my recent experience with a purchase I made from an online store called Markat Nanash. I ordered a MANGO dress that was advertised with a 50% discount, originally priced at 65 IQD. When I inquired about the price through Messenger, I was told it was 52 IQD now due to the discount. However, upon calculating the 50% discount myself, it should have been 32.5 IQD, not 52 IQD as stated by the seller. When I raised this concern, the seller mentioned fasting during Ramadan and seemed dismissive of my issue. I believe this discrepancy is misleading and constitutes deception. I have screenshots of our conversation as evidence. I have shared the link to the page for reference. I would like the seller to honor the original 50% discount as advertised and take responsibility for accurate pricing in the future to avoid similar issues for other customers. Thank you.

Hello, I have been unable to access my account since yesterday evening. I made the mistake of opening a file called video.bz that a friend, who claimed his account was hacked, sent me warning not to open. I deleted the file immediately after reading his message, but unfortunately, I had already opened it. Around 36 hours later, when I attempted to log in, I received a message that my account was disabled. I am concerned my account may have been compromised. My display name is シュレスタ ビーケース (which translates to Bikesh Shrestha). This account is crucial for my daily activities. Additionally, I provided a copy of my Nepali Citizenship (ID Proof) in my attempt to recover the account. I am looking forward to your prompt assistance. Thank you! Bikesh Shrestha.

Dear Customer Service, I am writing to report that my account has been disabled as of yesterday evening. I unintentionally opened a file called video.bz that was sent to me by a friend who had informed me that his account was compromised. Despite deleting the file promptly upon receiving his warning, I had already opened it. Subsequently, I had access to my account for approximately ** hours before encountering the disabled message when attempting to log in. This situation raises concerns about potential hacking. My display name is シュレスタ ビーケース, which translates to Bikesh Shrestha in Japanese and is my actual name. I rely on my account for daily activities, and I have provided a copy of my Nepali Citizenship (ID Proof) while attempting to recover my account. I am anxiously awaiting your assistance to restore access to my account. Thank you for your attention to this matter. Sincerely, Bikesh Shrestha

I received a notification stating that my post was in violation of community standards for nudity and sexual content, but I fail to see any of that in my post. I wonder why my post was censored while other explicit content goes uncensored. Additionally, why am I unable to add people, which was not mentioned in the notice of the block on my account? Why was my post censored again today after admitting the mistake yesterday? This seems like artificial stupidity at its finest.

Today, on the 10th of May [redacted], I have received another ban. I want to clarify that the term I used for my son, "satan spawn," was not meant as hate speech but more as a term of frustration for his misbehavior as he was acting like a devil. My son is 4 years old, and incidents like throwing porridge are common. The comments made in the post were merely a group of women sharing similar experiences in a joking manner. I intend to appeal to higher administrators as the current ban seems unjust. I will be conveying my dissatisfaction with the ban through email to ensure it is reviewed. It's essential for platforms like Facebook to consider that sometimes mothers just need to express their frustrations without causing harm. Kids can be challenging sometimes, but it's essential to differentiate between harmless venting and harmful content. I would like the ban to be lifted as many members of my group, "Girls [redacted]," rely on me and my team. Thanks, Katie Bonner.

I've been struggling to access my account using my email [redacted] and phone number [redacted]. Recently, I've noticed suspicious activity on my account at night from a different country. Someone keeps adding people to my account and changing my password every night. This intruder also accessed my email and changed its password, preventing me from resetting my account password. They even removed my phone number from Facebook, making it harder to log in. Despite trying to recover my account with trusted contacts, the codes haven't been working due to repeated attempts by the hacker. Facebook now says I've made too many tries and need to wait. I suspect the hacker is purposely blocking my recovery efforts. I have no idea how to protect my identity from this hacker's actions. Please contact me via my wife's email at [redacted] as I need assistance urgently.

Good morning. My 14-year-old cousin is being impersonated on Instagram. She has tried to report the account in the past with no success as the impersonating account has blocked her. When I tried to report the account for her, it required a photo of her with a valid ID, which she doesn't have since she is underage. The impersonating account goes by the name Bethany Hall with the handle @bethany.hall.[redacted]9. Could you please remove this account promptly as it is against Instagram's rules? Thank you for your attention to this matter. Best regards, Abby Hall

I am trying to prevent receiving any emails from Facebook. I thought I had deleted this account, but it appears it is still active. Today, I reset the password and wanted to delete the account again, but now I am being asked to upload my photo ID. I do not want to provide my ID and do not wish to contact my friends on Facebook. I simply want to be left alone. I do not want any association with Facebook. I have not accessed this account in many years and I want it and all my personal information completely deleted, as well as the email notifications to cease. Please! The email linked to this account is [redacted], and it is still active if you need to reach me.

My Facebook account got disabled for sharing copyright videos. I got multiple warnings after posting only 3 videos. Even though I stopped posting more content after a 3-day ban, my account was permanently disabled. I cherish the memories, photos, and family connections on my account. When I try to create new accounts, they get disabled instantly. I hope for a reconsideration to regain access to my account. My Facebook name is Tony Day, and my email is [redacted]

After having my $7,[redacted] '92 S10 race truck listed on the marketplace for a year, I'm seeking to trade it for a diesel-only truck. Unfortunately, I believe I've been wrongfully removed from the platform due to receiving spam-like inquiries. Despite listing it for $3,[redacted], it seems no one on the site has the funds. I'm willing to consider offers as low as $2,[redacted] or even $1,[redacted] if necessary. My ad clearly states a preference for serious buyers, yet encounters have been frustrating. One individual offered a primed '85 S10 for trade and then proceeded to criticize my selling practices. With a $5,[redacted] modified V8 race engine in my S10, why would I consider such an offer? Facebook really needs to improve its monitoring. After a year of dealing with harassment and no-shows from potential buyers, I feel unfairly treated. The lack of response and assistance adds to the frustration. I've reported inappropriate offers like mobile homes in exchange for my truck. The situation needs to be addressed promptly to rectify this ongoing issue.

My account was disabled. One day while using Facebook, I was prompted to input my mobile number to receive a code. After entering the code, I was able to access my account. The following night, I was asked for a picture due to suspicious activity on my account. Despite providing the picture, my account was disabled pending review. Nearly 48 hours later, I tried to log in and found my account disabled. I also experienced the same issue with my wife's account, as we use the same phone to access our accounts. Now, I can't even set up a new account. I would appreciate some insight into why this happened.

I am Laurie Josett. I created an account in [redacted] but lost the phone I used for access. My phone number was [redacted], and my email is [redacted] There is a "fake account" linked to my email created in October [redacted] with the name Lane Randall, which I have requested to be removed by May 20th. I need help accessing my real account under my name Laurie Josett as I no longer have access to the phone and am unsure of the email associated with it. My temporary phone number is [redacted], and I still use [redacted] My daughter has an account under Randi Josett, and my cousin under Linda Toffel volunteered to receive a code to access my account if necessary. Any assistance in resolving this is greatly appreciated. Thank you, Laurie L Josett.