Facebook Customer Service Issues

On Monday, 29/04/[redacted], I created a Facebook account to establish a business page for my online store. Initially, I was informed that I needed a personal account to create the business page. Subsequently, I set up the personal account alongside the business page. Everything was progressing smoothly until yesterday when I received an email from Facebook requesting a photo, which I promptly sent. However, today, I encountered an issue logging in as my account had been disabled without any explanation. I promptly sought help by visiting the help center, filling out a form, and submitting my ID. I am currently awaiting further communication from Facebook regarding the reactivation of my account.

I encountered an issue while using Ads Manager with my second account. Unexpectedly, numerous posts were published on one of my pages linked to that account. Facebook then required me to verify my account using my phone number. However, after verifying, I received confirmation emails on the email address associated with my first account, not the second one. While logged into both accounts simultaneously, Facebook seemed to have mixed them up, causing the same problem to occur again, resulting in my second account being blocked pending photo verification. Before the block, I noticed several notifications claiming that my posts violated community policies on spam, even though I didn't create those posts myself. It appears there was a bug or glitch that caused multiple unauthorized posts to be published on my page during the Ads Manager session. The confusion extended to the verification process as emails were sent to the wrong account. Now, I hope to resolve this issue swiftly to regain access to my second account and implement additional security measures. Thank you for your support.

I am experiencing an issue on Facebook where my post button is disabled when trying to share a picture. I am frustrated by this censorship of my ability to post. Despite sharing nice cloud formations, my privileges are being taken away. I am keeping a record of everything and will seek legal advice if I can prove this was intentional. It is concerning that only the post button is faded out. I have received awards for over 2,[redacted] likes, yet my page struggles to go above 1,[redacted], with the count even decreasing at times. I feel like Facebook is using unfair tactics, and I will not tolerate my post ability being disabled, as it is a form of censorship.

Dear Sir, I have reached out to Facebook to address the issue with my disabled account. Unfortunately, I have not received any response from the Facebook team via email, and the review option is currently disabled. I have submitted my "birth certificate" issued by the government to prove my ownership of the account. I am hopeful that this evidence will enable me to regain access to my Facebook account. I have sent over 25 emails regarding my disabled account, but I am disappointed that there has been no response from Facebook. I kindly request a thorough review of my case and the restoration of my account, as it is my original account. Account Name: Sowkot Hossain Email: [redacted] Date of Birth: 10 June [redacted]

I am requesting assistance in recovering my account. I set up a business account to run ads on Facebook and Instagram. Unfortunately, one of the images used for the promotions violated guidelines, leading to the account being blocked. I assure you that the ads were for legitimate business purposes. You can verify this by visiting my online store at www.studio-xvi.com. Following the initial ban, I attempted to create new accounts but faced subsequent bans, despite using approved images. I made one final attempt with a new account, but this was also unsuccessful. The associated email addresses are [redacted], [redacted], and [redacted] I kindly seek your help in recovering the initial account and removing the problematic Instagram promotion that I am unable to delete. Thank you for your assistance.

I am having trouble accessing my Weebly account because it is linked to my Facebook, which I can no longer access. Even though I have tried using my previous computer and details, Facebook is not accepting them. This is causing a significant inconvenience for my company's trial website on Weebly. Unfortunately, I cannot reach Weebly's customer service without a business account, which I am unable to log into as well. I need assistance in regaining access to my Weebly account. Thank you.

My former fiancé has gained access to my business Facebook page and has been creating and deleting untrue posts about the business. The page is called Meal Prep Proz. Customers have informed me that he has been sending false messages about me and my business. I am the only owner of the LLC, EIN DBA, and all bank accounts connected to the business along with any other tax and legal licenses. I would like Facebook to remove him as an admin and prevent him from accessing the page in the future. I had removed his admin rights before, but he somehow regained control on Monday the 29th.

I have an issue that needs resolution. Please take the time to read through all the emails provided from oldest to newest regarding my situation with Facebook. The email address associated with Facebook is no longer valid or monitored. From: latitudes <[redacted]> Date: Mon, Jul 18, [redacted], 2:15 PM Subject: CASE: [redacted]37 To: Facebook Hello, I sent my driver's license attachment three times last week, as requested for identification. I have not heard back from anyone at Facebook since then, and the case number shows as closed. I can no longer access my Facebook account with the privacy pseudonym "sail rigging." Please explain what is happening with my account and why it is closed. Regards, Susan From: Susan Susan • [redacted] Date: Wed, May 1, [redacted], 1:08 PM To: Facebook • info+[redacted] Subject: CASE: [redacted]37 Facebook, Despite my previous message three years ago, I have not received any communication from Facebook regarding why or when my account got suspended. I still receive message notifications and need this issue resolved. I have emailed you several times with a copy of my driver's license to verify my account ownership, despite still using a pseudonym for my Gmail account. All I request from Facebook are my cherished photos that have been withheld from me under my account. Please stop the delay and release them to me. After that, please close the [redacted] account, which I am currently locked out of. Regards, Susan Nicola

The Stilwell Livestock Auction's Facebook page has been unpublished without explanation. We regularly post pictures and details about the cattle for auction on Wednesdays. Our business has been running since [redacted], and we haven't changed our posting routine. A Field Representative suspects someone may have falsely reported us, leading to the unpublished status. We rely on Facebook Boosts for advertising and hope to resolve this issue swiftly. We pride ourselves on being a Friendly, Fair, and Honest platform for business. Your assistance in this matter would be greatly appreciated. Thank you, Nikki S. Co-Owner Stilwell Livestock Auction

I have a disability that affects my ability to work, and my Facebook business page "Mrs B Vintage Tea" has been disabled as a result. This page is my main source of income and advertising platform, which I have diligently cultivated over a period of 3 years. Unfortunately, being unknowingly added to two parody groups associated with a Far Right activist led to the deactivation of my account. I have been active on Facebook for a decade and have never engaged in racist behavior. As a 62-year-old facing the early stages of Alzheimer’s, viewing my Facebook memories daily is crucial for my mental well-being, as advised by my doctor. I implore Facebook to review my account, see the diverse nature of my friends, and understand that I have always stood against racism. The distress caused by this situation has been immense, impacting not only my personal well-being but also my business. I sincerely apologize for any unintended association and urge for the restoration of my account and memories. Thank you for your consideration.

I recently started receiving Facebook notifications in German, although I primarily speak English. After changing my password for security, I tried logging out and back in, only to find that the access code sent to my phone wasn't reaching me. This has left me unable to access my account. I suspect the hacker may have altered the phone linked to the account. Despite sending my ID for verification, I have not received any response from Facebook. While I can change the password, I remain locked out without the access code. I am reluctant to abandon my account of a decade. Unfortunately, contacting Facebook support hasn't resolved the issue. Any assistance would be greatly appreciated.

Hi, my wife's Facebook user ID is kajol.khanna.[redacted], and her email is [redacted] Unfortunately, due to a mistake, she created another account in our child's name, Simran, using the same email but a different phone number. Her phone was damaged, and now she can't recover her original account because it doesn't show the linked email. I'm her husband, and my email is [redacted] Facebook team, please assist us in regaining access to her account, kajol.khanna.[redacted], as it has important connections. We appreciate your help in resolving this issue.

My name is H.E. and I recently had my Business Manager disabled along with not just one ad account. I had only been selling online for a few months and was new to Facebook advertising. I posted an ad featuring an Ariana Grande t-shirt, which led to a claim of rights infringement. I now understand the mistake I made and take full responsibility for it. I kindly request a reconsideration of the consequences. I have invested over $35,[redacted] in online store training, FB ad coaching, and ads. I was just starting to grasp everything when this issue occurred. I have learned from this and promise to adhere to the rules going forward. If I could have a second chance to advertise on Facebook, it would be greatly appreciated as this is my only source of income at the moment. Thank you, H.E. P.S. I am willing to keep the disabled account (Aesthetic t-shirts) inactive, but reactivating my other 3 compliant accounts would be very helpful.

My mobile phone containing my original Facebook and email passwords was stolen, leaving me unable to access my accounts as the passwords were saved on the device. I submitted my ID to Facebook last week for verification after not hearing back from them despite the promised 24-48 hour review period. Frustrated by the delay, I created a new Facebook account and attempted to reconnect with friends, only to have it disabled by a report claiming it was fake. After creating a new email, getting a new phone and number, and a new Facebook, I resent my ID for verification. The situation is incredibly inconvenient, and I urgently need access to my original account.

Hello Facebook Team, My account, Aroosa Tabassum, has been disabled for approximately 10 hours. I've already submitted an appeal through the help center but haven't received a reply yet. I rely on this account to communicate with my friends and family. The account has been verified with my ID before. Please let me know if there is any additional information I should provide. My Facebook email is [redacted], and my Facebook ID is Aroosa Tabassum. I hope to hear from you soon. Regards, Aroosa Tabassum

I was suspended by Facebook for 24 hours for a post that they claimed contained nudity. The post actually showed a woman lifting her shirt to reveal a fully covered nude-colored bra. I requested a review but was still shut down. The post was aimed at exposing trolls spreading misinformation about Charlottesville, Virginia, on a Chris Cuomo site. The alleged "nudity" was just a snapshot of a GIF within the post, not visible to others. Given that Jared Kushner, who's linked to Trump, owns Facebook, I find the whole situation suspicious.

I am experiencing extreme frustration with Facebook. Due to their inadequate customer service, I decided to delete my personal account. However, I must manage a business page for work, which requires linking a personal account. To keep my work and personal life separate, I created a work profile using my work email. Despite submitting my ID multiple times to prove my identity, my work account continues to be disabled without explanation. This hindrance is affecting my job, and it appears to be because I am not sharing personal data for advertising purposes. It seems Facebook does not respect individuals who wish to separate work and personal life. Since I have already deleted my personal account, there is no valid reason for the repeated disabling of my work account.

My Facebook account has been hacked, and it now shows a name Keianna Keke with a picture of a dog instead of my name, Max Knighten. There are three other accounts with the same name on the site, of which one belongs to my special-needs son. The hacker changed or removed the phone number from my account, making it impossible for me to receive the reset code. The emails with codes are not even going to my inbox now. I have provided my ID twice but still can't access the account. I am unable to complete the two-step verification process as I can't access the account to get the necessary code. Please remove the name Keianna Keke, revoke any admin rights granted to the hacker, and disable the two-step verification temporarily. I want access to the account solely through my Gmail address, [redacted], and have my correct phone number [redacted] linked to the account.

I run a Horror Movie Asylum group, and I face recurring restrictions every few weeks, preventing me from posting for about a week. Despite following rules such as not posting rapidly, sticking to Facebook guidelines, and only posting in groups I'm part of, I still get banned intermittently without a clear explanation. Recently, after making just two posts in my own group, I received another unexplained restriction. It's frustrating to see other groups posting more frequently without facing bans. My bans always last a week. I've tried to be cautious by reading guidelines and observing others' experiences online, but I still end up restricted. Any advice on how to lift this current restriction, or insights on where I might be going wrong, would be greatly appreciated.

I was notified that my account was reported for not using my real name. My name is Lisa Ketchell, but I use LK LK due to privacy concerns in my line of work. Despite sending a message and providing my driver's license and verification from friends, my account remains locked. I have been unable to get a response from Facebook. I have tried to follow your policy and am willing to adjust how my name is displayed to regain access to my account without compromising my clients' privacy. Please help me resolve this issue so I can regain access to my account.