Facebook Customer Service Issues

Last Wednesday, around 4/17/19, our router stopped working on our desktop, leading my husband to briefly turn off WiFi on my phone for about 5-10 minutes. Later that night, I received an email from Facebook regarding an unrecognized device accessing my account. Due to the late hour, I mistakenly deleted the email before fully investigating. Upon reviewing the login activity, I noticed it originated from an unfamiliar location. Since then, I've been experiencing most of my Facebook content in Italian, particularly on my laptop (although not consistently on my iPhone). Despite confirming my language settings are in English, it seems my birth date may have been altered. I attempted to translate some content without success and promptly changed my password as a precaution.

I have forgotten my Facebook password and am having trouble accessing my account. The Yahoo email addresses associated with my Facebook page are inactive, and I have tried to verify my identity by sending my driver's license to Facebook. I provided an alternate email address, but my account is not recognizing it. I have had this account for many years and do not want to create a new one. Can someone please assist me as I am very frustrated and in need of help?

I am currently locked out of my Facebook account. When I attempted to reset my password, the system was prompting me to create a new account. Unfortunately, I am unable to recall my original password. I do have access to my previous email, although it is no longer active, and I remember the phone number linked to the account. This situation arose after my phone was offline for approximately 24 hours, resulting in being directed to a new account when accessing Facebook from my phone. I can still view my original account from other devices. The last friend I added was Anita Covington. I am positive that my previous password was related to my children's names. How can I recover my original account to avoid starting a new one?

I'm having trouble using Facebook Messenger. It mentioned that I was using it in a way that was not intended. I was simply trying to reconnect with a few friends I had lost touch with over the last few years. I may have become overeager and tried to reach out to too many friends in a short period. I received a warning to slow down or face being blocked. I attempted to sign back into Messenger, but it won't let me and doesn't provide an access code for me to log in.

I recently experienced an attempt to hack my account, prompting me to secure it. However, I am facing issues retrieving the code sent to contacts who are unavailable. I require a password reset to regain access, but the picture ID size requested is larger than I can provide (1000x1500 pixels instead of 1000x980 pixels). Moreover, my password has been changed twice in the past day, and I am currently locked out of my profile. I suspect unauthorized access and urgently need assistance from Facebook. How can I contact a real person to address this situation promptly?

Hello, I've been experiencing difficulty logging into my Facebook account for the past two days. I set up two-factor authentication, but when I enter my login details, I'm not receiving the verification code on my phone. I contacted my network service provider, Ufone, and they confirmed there are no issues from their side. My Facebook email is [redacted] and my phone number is +[redacted]62.

To whom it may concern, I've been struggling to access my Facebook account for over a week now. Facebook informed me that my account was locked due to a login from a different state, prompting me to create a new password. After several failed attempts, I lost track of which password was eventually accepted. In summary: 1. Concerned my account was hacked and requesting immediate deactivation. 2. My email [redacted] is no longer valid. 3. Facebook rejects my cell number, indicating it's in use by someone else. 4. Requesting a code sent to [redacted] (an alternate email) or my cell number. 5. Suggesting Facebook improves customer support accessibility. Thank you.

Hello, a few years ago, Facebook requested my passport and ID to unlock my account. I found this disrespectful and hypocritical given the issues surrounding Facebook's practices. Despite this, I provided the information since I needed to access my friends' contact details. I am now trying to change my name, which seems impossible, and I am concerned about Facebook retaining my messages, photos, and chat records without my consent, violating my privacy. I would like to know how I can permanently delete my account with all my data erased, ensuring my privacy is respected. Please provide clear instructions on how to achieve this without generic reassurances about privacy. Thank you.

I created my Facebook account using my phone number. When I try to log in with the same number, it doesn't work. I suspect my account has been hacked. I kindly request you to help me reactivate my Facebook account. It was created under the name Ravi Gupta. The mobile number linked to my Facebook account is [redacted]. Here is the link to my profile: [redacted]. Please have a look and assist me in reactivating my account. Your assistance will be greatly appreciated. Thank you.

Dear Facebook Support, I am facing an issue with my Facebook account. It has locked me out and the only way to log in is by asking five friends for a code from a link provided. However, some of these friends are no longer on Facebook and reaching out to others feels uncomfortable. I have tried changing my password multiple times but keep getting redirected to the friend code page. I am unable to explore any other options and the account feels inaccessible. I am seeking assistance to resolve this matter as I am concerned about losing access to my account permanently. I have tried the suggested solutions without success and feel stuck in this situation. Your help would be greatly appreciated. Thank you.

Two individuals have posted identical negative reviews on my partner's business page, "Foxys Perfect Paws." The reviews are clearly copied and pasted and appear to be fraudulent spam. These same individuals have left negative reviews on other unrelated pages, including a solicitor's page, despite never having interacted with these businesses. After some investigation, it seems these are fake profiles managed by the same person, possibly part of a larger network of fake accounts. The individuals responsible for the reviews are listed as Tammi Baslington and Jenna Bennett. Their actions have significantly lowered our business page rating from 5 stars to 4.6 stars in a short period. We are requesting the removal of these fake reviews and a thorough investigation into the fake profiles. This malicious behavior is tarnishing the reputation of legitimate businesses and must be addressed promptly.

On the 23rd of March, someone hacked into my Facebook account in April [redacted], and unfortunately, I have been unable to recover it. My Facebook account ID is [redacted] The individual who gained unauthorized access has altered the information to the extent that when I attempt to log in, it indicates that there is no such account. Furthermore, they have modified all information, including the mobile number, which was previously [redacted]. I am concerned that the hacker may engage in malicious activities that could pose a problem for me.

I am Heidi Magdy, and my Facebook account was hacked on 17/04/[redacted]. This account holds all my memories since I was 11 years old, and it is essential for me to recover it. It contains crucial communication with my friends and is vital as I start an e-marketing process for my handmade products. I have international friends whom I can only reach through Messenger linked to my account. There are private photos with friends, personal pictures, important posts, and notes for my studies that I need to access. My details are as follows: Heidi Magdy, hacked Facebook account "[redacted]" under the name Heidi Magdy. I have contacted Facebook before, but the issue remains unresolved. I urgently need my account restored. Please assist in recovering it. For further information, contact me at [redacted] I have attached my ID, passport, and driver's license for verification. Thank you for your support. Heidi Magdy.

Upon waking up one morning, I discovered my Facebook account was temporarily locked after someone attempted to access it from Des Moines, Iowa, while I reside in Waterloo. I then found that my password was changed and the associated email was compromised as it had been unused for over a year. Despite trying all self-help options, I remain unable to regain access to my account. My Facebook contains crucial information, and I am concerned about the security of my personal data. Any assistance in resolving this issue would be highly appreciated. Thank you.

In November [redacted], I was targeted by a grant money scam that led to my original Facebook account, with the username Vallery Mears (Buttercup), being taken over. Despite several attempts at creating a new account under the same name, they have all been deactivated. I've submitted proof of my identity with blurred card numbers but to no avail. I want to know who is reporting me and why, as it's causing me to lose connections with my friends. My accounts keep getting deleted, and I want this harassment to stop. If the account is reported again, I want it to be disregarded, and I seek notification of the person responsible. This morning, another one of my accounts was deleted, and I'm feeling frustrated. I'm considering involving law enforcement to address this issue.

I recently encountered an issue with my Facebook account after mistakenly clicking on a message that led me to someone else's profile. My original email associated with my account, Sweet Serenity 74, seems to have been disconnected, and I'm now unable to log in due to forgetting my password. Despite attempting to reset it, I keep getting redirected without making progress. Additionally, an attempt to access my account from another device led to a stranger's profile. My name is Serenity H. and my Messenger is functional, yet I can't locate the email linked to my account, as it now shows another user's name, Leanne W. I'm seeking guidance on how to resolve this and regain access to my rightful account.

On April 22, [redacted], a woman contacted me through Facebook, claiming to be interested in being friends. After a video call where she undressed and propositioned me for sex, she sent me a file to download. To my shock, my Facebook account was hacked, with the password changed. The hackers assumed control, demanding $[redacted] to be sent to Benin. I reluctantly sent $[redacted], but they persisted, threatening to post the compromising video to my friends. I have evidence to confirm my identity. I respectfully request urgent action to safeguard my reputation. Thank you, Ernest T.

I recently attempted to reset my password, but I faced an issue where I couldn't receive both login codes as my phone number on the account is outdated. I have already provided a picture of my ID and can receive a code via email at [redacted] However, I'm unable to receive the other code via SMS. Despite multiple attempts with the ID picture and email code, I have not been successful in accessing my Facebook account. I have received numerous emails stating changes were made, but I'm still locked out. I would be grateful for any assistance in resolving this matter and gaining access to my account once more. Thank you for your time and support.

I haven't used my Facebook account in years. When I tried to sign in recently, my account was locked. Facebook is asking me to get codes from "trusted" contacts that I never selected, and they included people I can't reach, some who have passed away, and others who are unfamiliar to me. I managed to change my password, but I'm stuck without these codes from contacts I didn't choose. I can't reach these contacts, and Facebook isn't giving me any other options or a way to contact them for help. I would appreciate it if Facebook could send a code to my phone or email, confirm my birthdate, or allow me to name friends who have been tagged on my account. Alternatively, I would like to select my own trusted contacts who I can actually contact for the code.

I'm experiencing an issue with two of my ad campaigns that have not started delivering yet, and I'm quite puzzled by this. One of the campaigns has been live for 2 days already, and the other one was set up yesterday around the same time. I'm looking for assistance in figuring out why our ads have not started delivering. It's crucial for us to have the ads start delivering promptly, so any help would be highly valued. Thank you!