The following are issues that customers reported to GetHuman about Facebook customer service, archive #546. It includes a selection of 20 issue(s) reported April 20, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble using my phone number, which is linked to my old account that I no longer need. The email address I am using is [redacted] Please disconnect all other accounts associated with the number [redacted]. I believe I have tried to resolve this before without success. I have also provided my ID via email, as this matter is urgent for work. Thank you for your help.
Further Issue...I require access to my phone number ([redacted]) for my account HeartofSand. The additional accounts linked to this number are mine and must be removed promptly. It is crucial for me to have access to Facebook. Changing my number would be inconvenient and costly. I have raised this matter previously, and now it has become urgent as I rely on Facebook for various reasons.
Reported by GetHuman-heartofs on Saturday, April 20, 2019 11:48 PM
I created this account after my previous one got locked. The name on the old account is Amber Lee Skillingstad, but I changed it back to Amber Lipp after my divorce. The system indicates that there was a possible unauthorized access attempt, but despite resetting the password and receiving verification codes, I am stuck in the same loop. I've been locked out for two days now, which is frustrating because this platform is crucial for me to stay in touch and access important information. My driver's license confirms my identity as Amber Lee Lipp, matching the birthdate on the account. The history can verify my marriage to Jace Lipp in [redacted] and subsequent separation. I have documentation like my pay stub and can access both the listed email and phone number on the account. I urgently need my account unlocked.
Reported by GetHuman2782827 on Saturday, April 20, 2019 11:59 PM
Dear Sir/Madam,
I am writing to seek assistance regarding a financial matter with a Monzo account holder, Sharon C. Last month, I engaged in a transaction with her on Facebook Marketplace to purchase a phone. I transferred the money, but she did not send the phone. After reporting the incident to the police and her previous bank, Starling Bank, her account was locked. We have since been working to lift the banking restrictions to facilitate the refund. Sharon had urgently needed funds for rent and other expenses, prompting me to lend her some money, as she mentioned opening a Monzo account based on positive reviews.
Recently, Sharon's daughter, Chloe, informed me that the refund would be arranged from her Monzo account while Sharon was hospitalized. However, communication with Chloe suddenly ceased a week ago. I urgently need help to reconnect with them to finalize the refund of £[redacted] before I return to my home country.
I have attached proof of the transactions for your reference. Any assistance in re-establishing contact with Chloe or Sharon would be greatly appreciated.
Thank you for your attention to this matter.
Regards,
Hakim
Reported by GetHuman-hakimrah on Sunday, April 21, 2019 12:32 AM
I have been unfairly banned from posting on Facebook for discussing an incident involving my ex-husband and a singer at a music festival. I shared a story where the singer called my ex-husband a name and it was later reported on CNN, but I did not use any hate speech or abusive language. Despite this, I was banned for 30 days. I am frustrated because I am not a racist and feel targeted by Trump supporters who have falsely reported me. I have no way to contact Facebook to appeal this decision. This is the third time I have been unfairly targeted. I need access to Facebook as I am organizing a baby shower and rely on it to communicate with guests. It is unfair that I am banned while others are allowed to post harmful content.
Reported by GetHuman2783006 on Sunday, April 21, 2019 12:47 AM
I have shared photos from my time in Papua New Guinea, where many women do not wear shirts. Facebook has twice removed my photos and blocked me from commenting, claiming they are sexually explicit. These photos are not sexual in any way. I find it unfair that Facebook allows certain images of shirtless women but not photos of women working or walking outside without shirts. I requested a review once, and they apologized for the mistake, but then they flagged another similar photo. It is frustrating that I cannot share with my own friends and engage with them due to these restrictions. I am now unable to post or reply for two days. I would appreciate any advice on how to handle this situation. Thank you, Bruce Cambron.
Reported by GetHuman2783056 on Sunday, April 21, 2019 1:01 AM
There are numerous malicious fake profiles on social media from individuals mainly in North Carolina, particularly Albemarle, NC. These fake accounts pretend to be real but engage in harmful behavior like drug addiction, soliciting minors for sex, and theft. They often create profiles to continue their negative actions. It is crucial to take proactive steps to remove these accounts to protect users from harassment and other illegal activities. Please act swiftly to eliminate these harmful profiles and enforce stricter measures to prevent such behavior in the future.
Reported by GetHuman2783168 on Sunday, April 21, 2019 1:39 AM
I'm frustrated with a company that only communicates digitally and falls short on delivering complete products. Wish, in particular, has bot responses that claim I didn't purchase what I did. They ask for returns but it makes me doubt if I'll see a refund. Despite this, they continue to advertise on Facebook. I find this misleading and wonder why Facebook permits it. I advise others to try ordering from Wish to understand the issues firsthand. I feel let down by the company, and this reflects poorly on Facebook for endorsing them. If you've faced similar troubles with Wish, you may relate to my dissatisfaction. It's disappointing to see a lack of accountability.
Reported by GetHuman-robnhud on Sunday, April 21, 2019 1:44 AM
I have two Facebook accounts, one professional and one personal, as seen in the screenshot. The professional account was created a long time ago and is linked to an email address I no longer have access to. I am unable to reactivate it as I either never used it or it has been a very long time. The password for the professional profile associated with the email [redacted] was never changed, but two days ago, I started receiving an incorrect password prompt, and after multiple attempts, my account got blocked. I tried to recover the email [redacted] to get the code to update the password, but I haven't used it in over 8 years, so I couldn't retrieve it. The other email associated with the Facebook account is [redacted], which was generated by Facebook, but I never used it. I am reaching out from my other Facebook account Auré Li, linked to the email [redacted] I need help accessing the Aurelie Bras account, as it is crucial to me, and I am currently stuck. I didn't set up trusted contacts for password reset. You can reach me at [redacted] or [redacted] Thank you.
Reported by GetHuman2783293 on Sunday, April 21, 2019 2:31 AM
I suspect my account has been compromised. Initially, I could log in with my password, but then it suddenly became incorrect. Although I managed to reset the password, it happened again on the same day. Despite trying to recover the account through various methods since I don't have access to the linked email, I keep encountering issues. Even after obtaining the verification code from my trusted contacts, an error occurred stating I tried too many times. I have waited a day to retry, but the problem persists. This situation is critical for me as my Facebook account contains essential work and school information, and I have been locked out for two days. I urgently need to regain access as my main means of communication for both school and work is through my Facebook account. Thank you.
Reported by GetHuman-kendalro on Sunday, April 21, 2019 4:14 AM
I have been trying to reach out multiple times, but no one has responded to my messages regarding my account issue. I fear that my account, which I have had for 12 years since [redacted], might be lost forever. When I attempt to log in, it says there is no account with my email or phone number. Even trying to use my Facebook username leads to the same result. I recently received an email about someone logging into my account from Nigeria, and I am distressed that this unauthorized access was not blocked. This account holds many cherished memories and contacts that I cannot lose. I am willing to provide any necessary information, including a copy of my ID, to verify my identity. My contact number is [redacted], and my name is Suzanne Christine Mitchell on Facebook. I am desperate for assistance, as I am unable to regain access using my login credentials. The email originally associated with the account was [redacted], but it is no longer functional. I need urgent help to recover my account and the precious content within.
Reported by GetHuman2758845 on Sunday, April 21, 2019 4:31 AM
Hello,
I have been encountering issues trying to activate my Facebook account linked to [redacted] due to security measures. The account was disabled, affecting my job performance, especially for networking at work. Despite submitting my driver's license for verification, I am still unable to access it. I believe the account was disabled due to repeated phone verification failures.
In the meantime, I created a temporary account with [redacted], which I plan to delete as I need my original email for work-related purposes. I kindly request Facebook to either reactivate my original account by providing any necessary identification or release the email so I can create a new one. Networking on Facebook is critical for my job, and this situation is hindering my professional progress.
Thank you for your assistance.
Sincerely,
Jacob A. Beyer
Reported by GetHuman2783633 on Sunday, April 21, 2019 5:25 AM
Dear Madam/Sir,
I wish to inform you that I am looking to promote my business Facebook page, "Emeli Sushi and Tandoori Bar," similar to what I have done in the past. The page is connected to my personal Facebook account under the name Mohamad Emran Hossain, linked to the email address [redacted] Unfortunately, my account was compromised by an individual named "Nova Aide," resulting in changes to the name and email address, hindering my ability to access both my personal and business accounts.
I have sought assistance from the Facebook Help Center multiple times, even providing a copy of my ID, but have not received any response. I kindly request your help with resolving this issue promptly so that I can regain access to both accounts and resume promoting my business.
Thank you for your attention to this matter, and I eagerly await your earliest response.
Thank you.
Reported by GetHuman-emhobd on Sunday, April 21, 2019 10:33 AM
Dear Sir/Madam,
I am writing to report that my Facebook page has been disabled. It seems that someone has hacked into my account under the name of Nova Aide, changed the password, and linked the email address to [redacted] As a result, I am unable to access my page, which has now been disabled.
For your reference, my Facebook account name is Mohamad Emran Hossain, the linked email address is [redacted], and my phone number for security is [redacted][redacted]. I kindly request your assistance in resolving this issue so that I can regain access to my Facebook page.
I appreciate your attention to this matter and look forward to your prompt response.
Thank you.
Reported by GetHuman-emhobd on Sunday, April 21, 2019 10:43 AM
Hi Facebook Team,
I am writing to address your Spam and Malware policies. My websites, depedlessonplan.com and depedteacher.com, comply with these rules. They aim to support teachers in the Philippines by offering educational materials. I kindly request the unblocking of one of my websites for sharing on Facebook.
Please review my Facebook pages, facebook.com/depedlessonplans, and facebook.com/depedteachersclubDTC. You can see positive comments from teachers we've helped, with an impeccable rating of 5.0 stars.
Thank you for your understanding in unblocking my websites on Facebook.
Sincerely,
Aaron Letigio
Reported by GetHuman-depedlps on Sunday, April 21, 2019 11:14 AM
I am seeking assistance as Facebook has disabled my account, alleging that I was pretending to be someone else. Recently, I took part in a student election at Dhaka University as a non-partisan independent student. Unfortunately, during the election, the government-backed student party harassed me in what turned out to be a fraudulent election. I used my Facebook account to connect with fellow students and voice my protest.
In Bangladesh, a group associated with the government student party is reportedly targeting anti-government profiles. They created a fake account similar to mine and reported my genuine account for impersonation. However, my account, named "শ্রবণা শফিক দীপ্তি," is seven years old and includes various identification documents, such as my voter ID, passport, library card, and work ID. Despite my efforts to prove ownership to Facebook with these documents, their automated system failed to verify it.
Reported by GetHuman-diptizam on Sunday, April 21, 2019 11:23 AM
Hello,
I have been attempting to access my Facebook account for two weeks now without success. After logging in, I am prompted to confirm my identity, but none of the provided verification options are functioning correctly.
Option #1: Testing a security code on my phone. Despite entering the correct number, I do not receive the code even after requesting it multiple times.
Option #2: Confirming my identity on another computer. I have tried logging in on the devices listed, but it consistently shows a "login failed" message.
Option #3: Confirming identity by submitting an ID/Document. I submitted my driver's license as requested, but there has been no response. Instead of the document submission option, it now shows an "unlock code" option, which I cannot proceed with as Facebook has not sent me the code.
I have sent three emails from my personal email address listed on Facebook, but there has been no response. I kindly ask for assistance in resolving this issue or at least getting Facebook to resend the verification code to my phone or email.
Thank you for your help; I appreciate any assistance you can provide.
Reported by GetHuman-baltaga on Sunday, April 21, 2019 11:35 AM
Hello,
I recently discovered that my account was compromised by a hacker. Thankfully, a helpful support agent has already guided me through the recovery process. However, when attempting to request a new password through the link provided, Facebook requested a code that was sent to the phone number associated with the account. The hacker has changed both the email and phone number linked to the account, making it impossible for me to provide the required code.
Despite reporting the issue, the support agent provided me with a broken link as an alternative solution. It has now been a day, and the hacker is still misusing my account for phishing activities, sending harmful links to my friends in an attempt to compromise their accounts and even resorting to inappropriate behavior towards others. I am concerned about the potential consequences if this continues, as my friends may hold me responsible.
I would appreciate any assistance with resolving this matter promptly.
Thank you,
N. Ligutan
Reported by GetHuman-noeljeel on Sunday, April 21, 2019 12:10 PM
My account has been disabled on Facebook, possibly for not following their advertising guidelines. I believe it was disabled in error. I use ads to engage with my followers and potential customers, and they do not contain spam or violent content. I would appreciate your assistance in investigating this issue and reinstating my account so I can continue to connect with my followers.
My website is www.neuf.vn, and both my bank account and phone number associated with Facebook ads have been disabled. This has hindered my ability to reach my audience effectively. The issue arose from unintentionally sharing the same caption on multiple images. I kindly request a prompt investigation into this matter. Your help is greatly appreciated. Thank you.
Reported by GetHuman-taitruon on Sunday, April 21, 2019 12:53 PM
My account has been hacked, and all my login information has been changed. I submitted a verification ID to Facebook, but the response is taking too long. I'm unable to access my Facebook account, and I'm concerned it's being used for malicious purposes. I no longer have access to the phone number or email listed on the account as the hacker changed everything. I'm hoping Facebook can verify my identity so I can regain access, reset my password, and secure my account. I only use my phone and personal laptop, so I'm unsure how this breach occurred. Please reach out to me promptly.
Reported by GetHuman-roniels on Sunday, April 21, 2019 1:03 PM
Dear Community,
I am seeking assistance regarding my disabled Facebook account under the name শ্রবণা শফিক দীপ্তি. Facebook disabled it mistakenly for alleged impersonation. I have already submitted various forms of identification as requested, including my ID, passport, voter ID, library card, and work ID, yet the issue persists.
The disability of my account occurred following my involvement in a student election where I faced harassment from government-backed student leaders. They reportedly created a fake account to target me, resulting in the disablement of my genuine account by Facebook's security system.
I am hopeful that upon a manual review of the submitted IDs and my account activity, Facebook can recognize me as the rightful owner and restore my access.
Thank you for your support.
Best,
শ্রবণা শফিক দীপ্তি
Reported by GetHuman-diptizam on Sunday, April 21, 2019 4:01 PM