Facebook Customer Service Issues

Hello Team, I am writing to request the urgent deletion of an extra account created by my sister in class 9. Unfortunately, she has forgotten the password, and the account has been compromised with our mother's phone number. Shockingly, inappropriate updates are being posted, causing embarrassment and unwanted calls. The Facebook user ID linked to this account is hema.aishu.9, with the profile name Hema aishu and date of birth 25th May [redacted]. The linked phone number may be [redacted], but that number is no longer in use. Please delete this account immediately, as the situation is distressing for us and could harm our reputation with family and friends. If possible, could you also provide information on the location from which the unauthorized updates are being made? Thank you for your prompt attention to this matter.

Hello, I am writing to address a concerning situation regarding my email account. Recently, I received an email indicating that someone had been misusing my email address to create an account with your service. The email referred to me as "Debby Salt," a name I do not recognize as my own. After investigating, I realized that my email had indeed been used by someone else. I have taken steps to secure my email account by changing the password. However, the account registered under my email address, belonging to "Debby Salt," still exists. I am reaching out to request assistance in resolving this issue. I appreciate any help you can provide in ensuring that the unauthorized use of my email address is rectified. Thank you for your attention to this matter.

Recently, my Facebook account was hacked. I attempted to change the password, but unfortunately, the hacker also gained access to my email. Consequently, they intercepted the password change codes. After finally resetting my password, Facebook requested further verification. Strangely, I was unable to verify using my laptop and had to provide my ID. Despite waiting for an email from Facebook for verification, I have not received one. As a result, I created a new account temporarily.

I am currently working on recovering my Facebook account. After completing the ID verification process, I realized that the hacker had removed my email and phone number from the account. Despite providing various forms of verification like identifying friends and sending a picture with the provided code, as well as a picture of my driver's license, I have not received a response yet. I am concerned that the replies may be going to the wrong email or phone number. The last step I reached was supposed to involve receiving a code on my phone, but I did not get it. My Facebook name is currently Sha'ul Yedidiyah, under the alias Anthony Norwood. The last profile picture I had was of me and my wife, set in October or November [redacted], but it has been changed to an image of a puppy in someone's lap inside a Ford vehicle. I also discovered that my actual information is linked to an inactive account with no connections or activity of my own.

Good evening, My Facebook account was hacked twice this morning around 10 a.m. I received a notification informing me of a login from a different device in an unusual location, prompting me to change my password multiple times and enable two-factor authentication. The issue I am facing now is that I changed my password while walking my dog, and I can't remember it correctly. Consequently, I am unable to access my own account. This is upsetting as I have personal photo albums, especially of my late father, that only I should be able to see. Reactivating my account is crucial to me. I have attempted to follow online instructions but am stuck at the email verification step for some reason. It is possible that I removed my email address from my account settings along with my PayPal info due to experiencing hacking incidents twice within two weeks. A friend's account was also hacked, and diet ads were posted, leading me to suspect the same individuals are targeting me.

I need help resetting my account password as it was hacked. The hacker changed the password and phone number, leaving me unable to access my account. I can provide identification to prove my ownership, such as a picture of my passport. Please contact me at [redacted] to assist me in resolving this issue promptly. Thank you in advance for your help.

Dear Support Team, I am having trouble accessing my Facebook account "[redacted]" for about a week now. I initially thought it was a specific issue with my account in Egypt, only to realize it was a global problem. When trying to log in, Facebook prompted me to reset my password, claiming it was changed. However, when I attempted to reset it using my mobile number, +[redacted]09, it was not accepted. In my attempts to regain access, I have also tried verifying through three trusted friends without success. I am willing to provide any necessary information to verify my identity and assist in unlocking my account. Your assistance in resolving this matter is greatly appreciated. Thank you, Nagy Habib

A Gentleman approached me on Messenger claiming I won an fb promo worth $[redacted],[redacted]. Initially, I ignored the message, but later engaged with someone who appeared to be a friend due to using their profile picture. The individual posing as my friend convinced me to send a $[redacted] iTunes gift card to claim my prize. Days later, I realized the friend's profile picture had disappeared, and I suspected I had been scammed. Thankfully, I only lost $[redacted]. The person with the blank profile did not contact me again, but the original scammer continued to message me. I am looking to report both conversations to the Complaints Office and shared an email address that the scammers used: [redacted] How can I proceed in taking action against these scammers on Facebook? Thank you for your assistance. - Marion C.

I am trying to regain access to my old Facebook account. Unfortunately, I no longer have access to the old phone number ([redacted]) and email ([redacted]) associated with the account. My new phone number is [redacted] and my current email is [redacted] Could you please update my account with this new information and provide me with a new password to access my Facebook account? Thank you.

I recently accepted a friend request from Brenda Richter, only to discover that the person behind the profile might not be who they claim to be. Despite appearing as a woman in pictures, the account seems suspicious as it rapidly gained friends and reacted defensively when I questioned their authenticity. After trying to communicate via email, the address provided turned out to be undeliverable, causing further doubt. I also noticed a foreign browser address linked to the account, which was quickly changed upon my mentioning it. The individual denied any association with the foreign name tied to the address and accused me of attempting to hack their email when I shared proof of the communication issue. Now, they have resorted to insults and threats towards me. I suspect that the account might be fake or compromised, possibly tied to someone named Rubin Rajcinoski UFI. I believe the situation warrants investigation to determine the legitimacy of the account and ensure the safety of other users.

I recently discovered that my Facebook account has been hacked. The hacker sent messages to my friends claiming that they had won money, pretending to be me. Some friends realized it wasn't me, but one fell for it until her husband intervened. The scammer claimed we had won $[redacted],[redacted] from Exxon Mobil. They tried to get my cousin's bank account details to supposedly transfer the money but would have drained her account instead. The messages used my photo, which was distressing. Changing my password didn't stop the hacker, so I need to figure out how to secure my account and stop them from using it. I don't use Messenger much, especially after this incident. Please advise on how to handle this situation as I'm not tech-savvy and find this very alarming. Thank you.

I am a Christian songwriter and recording artist. I have noticed that some radio stations streaming live on Facebook have muted my songs or had their videos taken down. My music is copyrighted and registered with BMI, so there should not be any copyright infringement issues. I have given these stations permission to play my songs, so I'm unsure why this is happening. It's disheartening for both me and the stations involved. Thank you for addressing this matter. Your assistance is greatly appreciated.

I have a business account for mine and my partner's business named M.A.K Kouture. I also manage an Instagram account along with various other platforms for promoting our brand. Despite reading many online resources on how to connect my Instagram to my Facebook page, I am struggling. I am the page owner, having created it, but I face issues where I get removed as an admin occasionally, a problem my business partner has also encountered recently. I urgently need guidance on how to permanently resolve this and ensure a seamless connection between our business account, Facebook page, and Instagram. We experienced difficulties even linking our page to the business Facebook. I suspect it's a minor mistake on my end, but I am overwhelmed and need a quick solution. Dealing with this has been frustrating and I need assistance promptly. I appreciate any help to resolve this matter.

My Facebook account was disabled a month ago without any warning or explanation. I mainly use it to share church events and road conditions as part of my job operating a road grader for the county. It's essential for keeping the community informed, especially during severe weather. I've always posted harmless content and have no idea why my account was disabled. I've tried emailing Facebook multiple times but haven't received any response. I would like my account to be re-enabled as my first preference. If not, I'm requesting a detailed explanation for the sudden disablement. Your assistance in resolving this matter is greatly appreciated. Thank you, E.S.

The other day, I discovered that someone had hacked my Facebook photography business page. The hacker took control and even created another page, which prompted me to message them to request my page back. Thankfully, they returned access to me by sending a link to become an admin, which I accepted. However, now I feel uneasy about the situation and simply want to delete the page. Unfortunately, I am unable to access my page messages or general settings to initiate the deletion process. To add to this, the page is gathering likes from fake profiles, and I am unsure of the reason behind it. I have screenshots of everything that has happened, including messages from the hacker, and any help or advice would be greatly welcomed. Thank you in advance.

I recently fell victim to a scam through an advertisement on Facebook. I came across a deal for a mobile phone on store24.co.in that was displayed on a Facebook page. The offer seemed like a stroke of luck, providing the opportunity to purchase a Huawei mobile phone, specifically the Honor Lite 10 with 64GB ROM and 4GB RAM, within a two-minute window. Without hesitation, I made the payment through Facebook. Unfortunately, instead of receiving the Honor Lite, I received a Maxfone Opal O-12, a basic phone valued at a fraction of the price I paid. Despite my attempts to resolve the issue, I have not received any assistance for a refund or exchange. My previous experience with Razorpay resulted in a quick refund for a different phone, but this situation has left me feeling cheated. I hope that Facebook will address my grievance promptly, either by providing the Honor Lite I ordered or issuing a full refund. I am eagerly seeking resolution and am open to Facebook's suggestions on how to proceed. My Facebook ID is [redacted] and my email is [redacted]. Thank you.

I'm having difficulty changing the category of my Facebook page. When I go to edit the page info, it only displays sub-categories like photography, videography, and photography under the main category section. I mistakenly selected business instead of artist for my photography page and need to rectify this error promptly. I am an individual, not a business, and require the correct information to be displayed on my page as soon as possible to ensure it accurately represents me. Thank you for your assistance.

I had an unsettling experience on Facebook in the past and decided to create a new account named Jed Velos for business purposes. However, Facebook has restricted my account for verification. I provided the required photo, but it is still under review. I kindly request assistance in unlocking my account as Jed Velos or allowing me to change the name to my real name, Edward Knobbs. Your prompt response is appreciated.

Hello, I have two business accounts named "sveltebespoke" and "sveltebespokeinteriors." While setting up the accounts, my ex-girlfriend used her email address for security code resets, which I forgot to change for the first account. The contact details for "sveltebespoke" include my mobile number ending in [redacted] and the email address [redacted] for notifications. I have corrected this for the second account. On my personal account "drew__b__," my mobile number is used for two-factor authentication. When I tried to link my number to the "sveltebespoke" IG account, it caused issues with two-factor authentication. As a result, I was prompted to send a security code to my ex-girlfriend's email for verification, which is incorrect. I believe there was confusion with the account verification. I request to change the reset email address to [redacted] for my "sveltebespoke" account to maintain security and avoid potential issues. Please assist me promptly as I rely on this account for my business activities and want to prevent any unauthorized access. Thank you, Andrew B.

I am struggling to reset my old password for my original Facebook account. I cannot remember the old password, so I am unable to retrieve my downloads. The old Yahoo email linked to the account is inaccessible as I no longer have access to it. I have a new iPhone and iPad mini, and I want to transfer my original Facebook account, created by my daughter under the nickname 'Lori' Saldana years ago, to these new devices. I am feeling frustrated and overwhelmed as I have been trying to solve this issue for hours. I am not very tech-savvy and finding this process challenging, especially at my age. My current working email is [redacted] if anyone can assist me in resolving this problem. Thank you for any help you can provide.