Facebook Customer Service Issues

To the concerned party, It has been challenging to reach out with any issues. I am a subscriber to the account @misterbubz and noticed that one of their posts was removed citing extreme violence. This action seems unfair when I compare it to a video on Facebook I reported, where an individual in a MAGA hat was making threatening remarks without consequence. The contrast in the handling of these situations raises questions about the platform's priorities and consistency in enforcing content policies. Even though the incidents occurred on different platforms, as a unified company, it is essential to address these discrepancies. I request clarity on this matter to comprehend the rationale behind such decisions. Upholding accountability and ensuring a safer and more inclusive social media environment should be a priority. Revisiting the policies regarding post removals is crucial to maintain objectivity and fairness. Your prompt attention to this issue is appreciated. Sincerely, KT

I am having trouble accessing my account with my usual password. The email and phone number associated with the account are outdated, and I no longer have access to them. I have submitted a copy of my driver's license but have not received any response, which worries me. My account's security is at risk, and now my ID might be compromised. Despite updating my email on the account, verification codes are still being sent to the old email address. I am frustrated as it seems impossible to contact Facebook for assistance. I need guidance on how to regain access to my account.

I have repeatedly reported my husband, Amer Mushtaq, for attacking me on Facebook. He is using inappropriate language and adding my friends and family to his account, causing me mental distress. His account is under the name Sunny A Mushtaq, with the email address [redacted] and phone number [redacted]. This situation needs urgent attention as he continues to harass me, affecting my well-being. I am Wajiha Saeed, and my email is [redacted] Please address this issue promptly as it is causing me significant distress, even after unfriending him on Facebook.

My Facebook account, tied to [redacted] under the name Rachelle Lee, has been automatically logged out, and the password has been changed. Unfortunately, I am unable to recover it through email as I no longer have access to the email account linked to it. It seems like my account has been hacked. The hacker has even gone further to block my close and high activity friends on the platform. I am concerned about what the hacker might be doing with my sister's Facebook account. I am hopeful that Facebook will address this issue promptly by contacting me for necessary verification processes. If I do not hear back from Facebook, I might consider reaching out to the police or other authorities for assistance. You can contact me at [redacted] Thank you.

Dear Facebook Team, I hope you are doing well. I am reaching out for assistance in locating my Facebook account as I am unable to find it. The issue began two days ago when I came across a link for the game PUBG on Facebook. Upon clicking the link, they prompted me for my password, and after providing it, I noticed that all my pending game missions were completed. Subsequently, when I tried to log back in, I found that the login page was disabled, and I have been unsuccessful in locating my account since. I have been attempting to contact the helpline since this morning, but I have been unable to find a phone number; I am only able to access live chat. However, during the chat, they requested a $5 payment and card details after a few messages, which I did not provide. This experience has left me dissatisfied as instead of offering assistance, they demanded payment. I have also filed a complaint regarding my Facebook account but have not received any updates. I am eager for prompt action on this matter to resolve the issue, or I will be compelled to report this to the cybercrime department. Despite my numerous attempts, I have not received any response today. Warm Regards, Suraj Kumar Singh Mobile: [redacted]/[redacted] Account Username: Suraj Singh Email: [redacted]

When attempting to log into my account, I received a notification that someone from NC tried to access it and was asked to confirm if it was me. As it was not me, I replied "No". Following this, I was prompted to enter my email and password. The issue is I am unsure which email I currently use for the account. The original email I set it up with was locked a while back. If it is still linked to that email, I won't be able to respond to a confirmation email. Furthermore, I do not remember my password. I have not logged in manually for an extended period, as it typically logs in automatically, and I am concerned that trying to log in now might appear suspicious. This situation is causing a lot of confusion, especially since my blog "A Wind in the Branches" is connected to this account. I urgently need assistance to resolve this matter.

Dear Facebook Team, I hope this message finds you well. I am in need of assistance retrieving my Facebook account. Two days ago, while browsing Facebook, I clicked on a link for the game PUBG which prompted me to enter my password. Upon logging back in, I discovered that my game missions were completed. Subsequently, when I tried to log in again, I found my account disabled. I have been unsuccessful in locating my account since then. This has made it challenging to stay connected with my friends. I have attempted to contact the help line without success, as only a live chat option is available. During the chat, I was eventually asked for a $5 payment and card details, which I did not provide. This experience has left me frustrated as I believe this approach is inappropriate. I have filed a complaint regarding my account but have yet to receive a response. I urgently require resolution on this matter to avoid escalating it further. I sincerely hope for a prompt resolution. Warm regards, Suraj Kumar Singh

Hello, I am experiencing issues accessing my Facebook account under the name Sarah Bonney. The email registered to the account is [redacted], which I no longer have access to due to a forgotten password. Facebook continues to prompt me to log in through this email, but I am unable to as it is an outdated address from my childhood. This email is also associated with my Facebook page, Sbonney Crew, connected to my Instagram account bonney1994. I suspect unauthorized access to my account and seek assistance in recovering it, or alternatively, I would like to delete the account if recovery is not feasible. Your prompt response is greatly appreciated.

I used Facebook Marketplace to purchase a vehicle from a seller. I received all the details through email on Marketplace and contacted the provided phone number with my account information to make the payment. After paying for the vehicle, I expected the delivery on 4/19/19 at 4 pm central time. Unfortunately, the vehicle did not arrive, and there was no communication about any delays. The phone number I had for Facebook Marketplace also stopped working. I suspect I have been scammed. I find it hard to believe Facebook Marketplace would be involved in such fraudulent activities. I would appreciate it if someone could reach out to me at [redacted] or email me at [redacted] to clarify Facebook's role before I raise my concerns publicly about potential scams on Marketplace.

I have recently fallen victim to a scam on the Facebook Marketplace. I mistakenly believed that sellers were authenticated through their Facebook IDs, but unfortunately, this was not the case. Facebook has now turned into a platform where scammers can easily deceive people, which is disheartening. I placed an order for 4 dresses a few days ago, choosing the cash on delivery option. Today, when the courier arrived, I paid Rs. [redacted] only to discover that the package contained cheap items completely different from what I had ordered. My only hope is to get a refund, even though I am skeptical that it will happen. It is frustrating how Facebook has become a breeding ground for dishonest individuals, and feedback mechanisms do little to assist victims like myself. I am truly disappointed by this experience.

There is an issue with a friend accusing me of having a fake Facebook page and hiding posts, causing arguments. She filed a complaint to Facebook, but I need to show her it's not true. Another friend mentioned the "Content Not Viewable Now" message. I asked around and found out some people see it, including my cousin and a few others. It's all a bit perplexing.

Greetings,I have forgotten my password and tried using the three-person closest friends password retrieval method without success. When I attempted the usual password recovery process, it stated another account was linked to my email, which is odd as this account does not have an email associated and solely operates on a mobile device. Consequently, I was locked out of the messenger app and unable to sign back in without a password. I just wish to regain access to my account or create a new password. However, every time I attempt the manual login method, it seems to loop endlessly, prompting me to input my forgotten password repeatedly. I select my account, confirm I forgot my password, and then the cycle restarts.

I came across a company on your platform advertising engraved gifts, and unfortunately, they are engaging in false advertising. Despite their claim that only 7 items were left with 1.47 minutes to order, leading me to place an order, it has now been close to 4 weeks, and I have not received any tracking information for my order. Upon contacting them via email, they mentioned a 5-10 business day period for handcrafting, which has passed. This seems to be a recurring issue affecting many individuals, facilitated through Facebook promotions. Had it not been for their misleading offer on Facebook, I would not have found myself in this predicament. It's disheartening to see that other customers are facing similar challenges, and the company continues to operate in this manner. My concern now is what steps Facebook will take to address this ongoing problem.

This morning, I woke up and logged into Facebook, only to be prompted to log in again seconds later. Despite numerous attempts, I kept receiving an "incorrect password" message. To my surprise, my tablet showed that someone had accessed my account at 2:30 am and changed the password. Sadly, I no longer have access to the phone number linked to my Facebook account, and I also do not use the associated email address. Regrettably, I had not updated my contact information, leaving me unable to seek assistance in recovering my account.

Dear Facebook Team, Greetings for the day! I am writing to seek your assistance in locating my Facebook account. Approximately two days ago, while browsing through Facebook, I clicked on a link related to the game PUBG. Upon clicking the link, I was prompted to enter my password. Subsequently, I noticed that all my pending game missions had been completed. I then logged out of my account, but when I attempted to log back in, I found that the sign-in pages were completely disabled. Despite my efforts, I have been unable to locate my account. This issue is preventing me from connecting with my friends. I have been trying to contact the help line since morning, but I have only come across the option for live chat. Upon initiating a chat session, after a few exchanges, they requested a payment of $5 and card details, which I did not provide, as I believe this to be against the rules. Instead of offering assistance, they demanded payment. I have lodged a complaint regarding my missing Facebook account, but I have yet to receive any response or indication of action being taken. I urgently require a resolution to this matter; otherwise, I will consider filing a complaint with the cybercrime division. Despite my repeated attempts, I have not received any response today. Warm regards, Suraj Kumar Singh

After attempting to reset my password on Facebook, I am now unable to log in. Opting for the "Forgot your password" feature and choosing to receive the code via SMS, I successfully received the code but was unable to enter it correctly. Despite requesting the code again, I continue to face issues when entering it. The system now displays a message stating that I have tried too many codes and advises me to try again later. I am currently still able to access my Facebook account on my mobile phone and wish to avoid logging out. Unfortunately, the email linked to the account has been inactive for several years, rendering the email option useless for me.

I was informed that my posts went against your policy, which I accept until we clarify the issue. However, when my ability to use Messenger was disrupted, I considered it a privacy concern. I reached out to the Privacy Commissioner of Canada, believing my account was hacked to enable this action. Both Messenger and Facebook are separate apps on my phone. I've voiced my worries that your community standards may inhibit freedom of speech, potentially leading to bullying. People should be able to express themselves without facing restrictions. Instructing others to block and report is fine, but outright blocking me without clear communication feels like bullying. I request my Facebook account be reinstated, and I urge you to prevent misuse of your platform for bullying. It would be helpful to know how long my posting abilities will be restricted instead of being left in the dark.

I am concerned about a young boy I know who is a family friend's grandchild and has severe learning disabilities, mental health, and behavioral issues due to a history of physical and sexual abuse trauma. He has recently been released from an institution after hitting puberty and is struggling to navigate his sexuality and relationships with girls, given his lack of emotional understanding. Unfortunately, some girls have created a Facebook page falsely accusing him of cheating, not considering his challenges. They have even baited him into incriminating conversations to mock him online. Despite explaining his condition, they continue their harmful behavior. I fear this will lead to a breakdown for the boy. The page needs to be taken down, and the individuals involved need to understand the impact of their actions.

I recently received a notification that someone attempted to log into my account from New York, even though I live in Colorado Springs. Subsequently, I was logged out of my Facebook account and prompted to reset my password. Unfortunately, I am unable to access my account as my password is no longer working, and the individual may have changed my email address, preventing me from receiving a code to regain access. I am concerned as my account contains cherished memories with my late father, Taleo Sami, who passed away almost two years ago, and my account is still connected to him. My name on the account is Gya’ni Sami. I kindly request assistance as I value the personal content shared with family and friends on Facebook. Thank you for your attention to this matter. For communication purposes, I can be reached at [redacted].

I created this account because my previous one got locked. The name was Amber Lee Skillingstad, then briefly Amber Lipp during my marriage, but I reverted to my maiden name. The system flagged a potential unauthorized access, prompting password resets and codes, yet I remain locked out for two frustrating days. I value the connections and tasks reliant on this platform and feel unfairly penalized. I hadn't reported any problems, so this sudden lockout perplexes me. My urgent request is to swiftly restore my access. My driver's license under Amber Lee Lipp matches my birthdate on the account, reflecting my history with my ex-husband. I can provide additional proof like a pay stub under Amber Lipp if needed.