The following are issues that customers reported to GetHuman about Facebook customer service, archive #458. It includes a selection of 20 issue(s) reported March 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having issues with multiple accounts on Facebook that have been created under my name. One of these accounts, Joe A Ungerer Martinez, is mine and I use it as a journal. However, there are three accounts overall and I need assistance in clearing out the ones that do not belong to me. This situation has caused significant disruptions in my life. As a criminal law major, I rely on my journal to document important information related to my studies and future aspirations. I am seeking urgent help in accessing and securing my original account, which serves as my journal. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-foxloveh on गुरूवार, १४ मार्च २०१९, सुबह ५:५१ बजे
Hello, my name is Vinod. I am having trouble logging into my Facebook account under the username S Vinod Kumar Reddy. I initially created this account using my Google account ([redacted]). Over the years, I have been actively using Facebook. However, I encountered an issue when I logged into my Google account on another device, which was owned by a child named Hari. Hari linked my Google account to his Facebook account under the username Hari. Since then, I started receiving Facebook notifications intended for Hari on my Google account. Occasionally, I also received notifications about suspicious login attempts on Hari's Facebook account, which prompted me to take action and try to unlink my Google account from his Facebook account, but unfortunately, I was unsuccessful. Despite these challenges, my Facebook account (S Vinod Kumar Reddy) remained accessible until yesterday. Now, I am unable to log in using my Google account as it indicates that the email is linked to another Facebook account belonging to Hari. Although my Facebook account is still active on Messenger, I am unable to view profiles and access my account. I seek assistance in resolving this matter and regaining control of my account. Thank you.
Reported by GetHuman2510211 on गुरूवार, १४ मार्च २०१९, सुबह ५:५३ बजे
I am having trouble with Facebook disabling my account due to reports from my ex-boyfriend and his acquaintance claiming my profile is fake. I do not use my real name on my account, which is common on social media. Despite not doing anything wrong, they keep flagging my account. Even though a judge ruled that my photos are my personal property and I can post them, Facebook keeps asking for verification images, causing delays in reactivating my account. I cannot directly contact Facebook regarding this issue. I believe it's unfair that they can repeatedly report my account when there is nothing inappropriate or illegal about it. I hope someone can intervene and stop these reports as my photos are my personal property, and I should be able to keep them up as I wish.
Reported by GetHuman2510287 on गुरूवार, १४ मार्च २०१९, सुबह ६:१९ बजे
Hello,
I recently signed up for a new Facebook account using my email address just three days ago. The email address I used for activation/verification is [redacted]
However, I am currently unable to log in as the system is stating that my email does not exist or is not linked to a Facebook account. After multiple attempts, I reached a point where I entered my Facebook name (Rapid Ios) and was prompted to recover my login, but the displayed email is not mine. I have not received any emails regarding a recovery email change.
Could you please investigate why my email ([redacted]) is not permitted for login? Has it been disabled or changed? I would appreciate it if you could assist in recovering/restoring my account to me.
Thank you.
Reported by GetHuman2510414 on गुरूवार, १४ मार्च २०१९, सुबह ७:०४ बजे
Hello,
I need assistance with my hacked Facebook account. The hacker modified my email, password, and name, making it impossible to recover my account following the website's steps. The linked email is outdated and deleted, preventing me from using it to receive access confirmation.
I am concerned about the security of my account as it contains numerous photos of my children. The situation is distressing, and I urgently need help to either regain access or have the account deleted to protect my information. Thank you.
Reported by GetHuman2510442 on गुरूवार, १४ मार्च २०१९, सुबह ७:१५ बजे
I am unable to access my Facebook account as I no longer have access to my college email where the password reset code is being sent. Despite having the same password for nearly nine years, I am unable to log in due to the password error. Facebook is prompting me to reset my password by sending a code to the inaccessible email. I am seeking assistance in changing the option to receive the code via phone number or an alternate email address to regain access to my account. Your help in resolving this situation would be greatly appreciated. Thank you for your prompt attention to this matter.
Reported by GetHuman2510523 on गुरूवार, १४ मार्च २०१९, सुबह ७:४४ बजे
Hello, I recently purchased a new Samsung Galaxy Note9. When attempting to log into my Facebook account from this device, I encountered an issue with receiving the two-factor authentication code on my mobile number. Despite trying various solutions, such as attaching my government ID, I have been unable to access the code to log in successfully. Unfortunately, I am not currently logged in on any other device to generate the code from within. This is causing inconvenience as my Facebook account is linked to other important accounts, games, and my company's page. I would appreciate prompt assistance in resolving this matter. Thank you for addressing this concern promptly.
Reported by GetHuman2510576 on गुरूवार, १४ मार्च २०१९, सुबह ८:०६ बजे
I received an email from Facebook at 1:14 a.m. stating that my password was reset using an old, unused email address. At 1:20 a.m., I got a second email informing me that my account was locked due to suspicions of unauthorized activity, citing a login attempt from Vietnam.
I followed Facebook's instructions to regain access to my account by confirming that I did not attempt the login from that location. However, when asked to reset my password, I need to provide my "old" password first, and none of my previous passwords are accepted. It appears that the person trying to access my account changed the password immediately. I am now unable to access my account as I do not have the correct "old" password, and Facebook does not provide an alternative solution.
I am eager to regain access to my account. Please advise on what steps to take. Thank you.
Best,
Andrew T.
Reported by GetHuman2510635 on गुरूवार, १४ मार्च २०१९, सुबह ८:२८ बजे
Hello,
My ad has been approved but it has not started to deliver yet. The website shows a message stating my ad account has been reported due to unusual activity and has been disabled. It mentions that all running ads will be disabled until my account information is confirmed by my client. I have already uploaded my ID card and selected "Kosovo" as my country. The website mentions that authorization is not needed to run ads related to politics and national issues for this location. I have reviewed the policies, corrected any errors in my ad, and it was approved but is still not delivering. I would appreciate any assistance as I need this ad to run as soon as possible. Thank you.
Reported by GetHuman-shbici on गुरूवार, १४ मार्च २०१९, सुबह ८:३१ बजे
I forgot my password, so I requested a new one to be sent to my email address, [redacted] I received a code that did not work, and every new code afterward was also incorrect. I was prompted to keep requesting passwords and check my emails until I got locked out. After 15 minutes, I received a random email with a code that led me to someone else's profile.
My Facebook account has been linked to [redacted] and my phone number, [redacted], for a long time. I also use an alternative email, [redacted], which belongs to my fiancée, Tanya Marie Laing. We share the phone and both use it for Facebook. I need help accessing my account and can provide any necessary information. I appreciate your prompt attention to this issue, as I am concerned that my account may have been compromised.
Reported by GetHuman-barkin on गुरूवार, १४ मार्च २०१९, सुबह ८:३४ बजे
Hello, I'm Denis Kraevoy.
I'm reaching out because my account was mistakenly removed by your security system without any cause. I have not violated any rules or laws. While I rarely use Facebook, I recently attempted to create a community to share valuable marketing content. The account may have been banned due to my use of the smmplanner.com service, which automatically posts new content. I have disconnected this service from my Facebook account. I urgently need access to my account to run an advertising campaign through ADS manager for my services. I have submitted my identification documents and can verify my identity. I solely operate this account and have not breached any regulations. I trust this information is adequate for you to restore my access promptly. Thank you for your attention to this matter.
Reported by GetHuman-kraevoy on गुरूवार, १४ मार्च २०१९, सुबह ९:३९ बजे
Good morning,
I am facing challenges selling items on Facebook Marketplace as I keep receiving a message stating that my listings may go against their policies. Even after carefully reviewing the policies and ensuring that there is nothing conflicting, my listings are still denied.
Recently, I attempted to list two copies of the same game with photos of the sealed game and proof of purchase, but I encountered the same issue. I am perplexed as to why my listings are consistently flagged, especially considering the presence of other questionable items being sold on the platform.
I would appreciate any assistance or clarification on why my listings are not compliant with Facebook's policies. Thank you for your help.
Reported by GetHuman-thebroug on गुरूवार, १४ मार्च २०१९, सुबह ९:५२ बजे
My Facebook account has been hacked. I'm not Devin and I don't have the password because my cell phone, where the passwords were stored, got run over. I now have four FB accounts, but I want the one I had since October [redacted]. I've sent them my new email and phone number, but FB says it belongs to someone else. How can I send FB my driver's ID photo to prove it's me? My name is Karen Ebert from Tampa, Florida. Once they sent me my Facebook friends and I identified them, I recovered my account. I've had this same account for many years. My phone number is [redacted], my email is [redacted], and [redacted] and [redacted] The last two emails I can't recover. This is so unfair and wrong. I've done everything humanly possible to prove this is true.
Reported by GetHuman2457592 on गुरूवार, १४ मार्च २०१९, सुबह ९:५९ बजे
I encountered an issue with the Facebook app yesterday and logged out. It notified me about scheduled maintenance, and after the maintenance period, I tried to log back in on both the app and browser. It requested a code which I never received despite multiple attempts. Following instructions, I submitted my ID, but the browser shows that I haven't used it before, prompting me to use the code generator which requires the elusive SMS code. The system now claims I've made too many attempts without success. My phone number has been the same for 13 years, so it should be accurate on my account. I need guidance on what steps to take next as this situation is becoming frustrating.
Reported by GetHuman-mamapeac on गुरूवार, १४ मार्च २०१९, दोपहर १०:३१ बजे
My Facebook account was hacked, and I no longer have access to the phone number and email associated with it. I briefly saw messages from unknown men accusing the hacker of catfishing. The hacker communicated through my boyfriend's account and mentioned a fee to return the account. This situation upsets me as all my son's baby pictures are stored there, and I want my memories back. The email linked to the account was [redacted], and the phone number was [redacted]. For future correspondence, reach me at [redacted] or call [redacted]. The hacker altered my profile picture and name to "Morgan Betty." Thank you.
Reported by GetHuman-cbottbc on गुरूवार, १४ मार्च २०१९, दोपहर १०:५० बजे
I recently bought two two-seater sofas from New Furniture Malin John in Telford, which were delivered from London. Despite the delivery, the sofas were not the ones I ordered. Pieces of leather were sticking out along the outer edges of the arms, and one seat back appeared to be used. The delivery team left the boxes in my neighbor's front garden. I contacted Malin John immediately, and she apologized, stating she emailed a complaint to the company. However, it has been a week, and I have not received any response. Unfortunately, Malin John has now blocked further communication from me.
Email: [redacted]
Phone: [redacted]1
Regards, Kath Smallman
Reported by GetHuman-kathandr on गुरूवार, १४ मार्च २०१९, दोपहर १०:५२ बजे
I'm struggling with a concerning situation at the moment. My Facebook account was hacked, and the password was changed, along with my associated Yahoo email. I can't access either my Facebook or email, and it seems the hacker is using my photos to create fake accounts. I've received calls from friends informing me of this unauthorized activity. I'd greatly appreciate any assistance in regaining access to my Facebook account. I'm willing to provide my ID photo for verification purposes to confirm ownership of the account I established in [redacted] under the username "Fretom Gual Asmara" and linked to the email [redacted] I have valuable personal information and cherished family photos stored there.
Reported by GetHuman2511152 on गुरूवार, १४ मार्च २०१९, दोपहर ११:०३ बजे
Yesterday, Facebook was down all day. Initially, I thought the issue was with my phone, which has happened before. Attempting to clear the cache for Safari, I hoped to regain access to my account. However, upon trying to log in, it auto-filled an incorrect password. I tried to reset my password but did not receive the codes via email or the number on my account. After too many failed attempts, I got blocked from accessing my account for almost 24 hours. If I had received just one code, I wouldn't have continued trying to log in. This experience has been very frustrating, and I simply wish to regain access to my account.
Reported by GetHuman-bebub on गुरूवार, १४ मार्च २०१९, दोपहर ११:०५ बजे
Subject: Need Assistance with Facebook Account Access
Hello,
I am writing to request assistance regarding my Facebook account. My name is Stanley Amgbare, the same as on Facebook. I encountered difficulty accessing my account this morning.
I have been an active user of Facebook since [redacted] and have vital connections on the platform. When trying to log in today, I completed the verification process by confirming my contact number and picture. However, I am now facing an issue when trying to access my account as it is under review.
I kindly ask for the account to be reopened promptly so that I can continue using it within the Facebook community while adhering to all terms and conditions.
Thank you for your attention to this matter.
Best regards,
Stanley Amgbare
Reported by GetHuman2511187 on गुरूवार, १४ मार्च २०१९, दोपहर ११:१३ बजे
Dear Sir/Madam,
I am writing to inform you that I, Stanley Amgbare, have encountered an issue with accessing my Facebook account under the same name. I have been an active user since [redacted] and value the connections I have made on the platform.
During my attempt to log in today, I completed the requested verification steps involving my contact number and photo. However, I received a message stating that my account is under review and I am currently unable to log in. I kindly request that my account be promptly reopened as I assure you of my compliance with Facebook's terms and conditions.
Below are my account details for your reference:
- Facebook Name: Stanley Amgbare
- Email: [redacted]
- Phone Number: +[redacted][redacted]
Thank you for your attention to this matter.
Best regards,
Stanley Amgbare
Reported by GetHuman2511187 on गुरूवार, १४ मार्च २०१९, दोपहर ११:३७ बजे