Facebook Customer Service Issues

While at work, I tried to access my Facebook account, but I got logged out. Every time I tried to log back in, it kept saying my password was wrong. This account was created a while back by an ex who used their email and outdated phone number to set it up. I suspect my account might have been hacked. I'm desperate to regain access to my Facebook so I can secure it and prevent this from happening again. I would really appreciate any assistance in recovering my account.

I have been receiving scam messages for months warning me about a supposed hacker, instructing me not to add them on Facebook. It's clear now that this is a scam itself. Despite my efforts to seek help from changing my password to protect myself, I have found the information on your website to be unhelpful and frustrating. I have searched through customer service, Facebook help, and my phone settings without success. I urge you to address this issue and see if your fraud department can take action. It is disheartening to encounter such roadblocks when trying to safeguard my account.

We are experiencing harassment issues with former tenants at our commercial building. They have made unfounded claims of sexual harassment and are spreading lies about myself, my husband, and even harassing our children. They've created a Facebook page named "togetherwestand512" where they are posting our pictures and spreading false information. We are taking legal action against them for slander, harassment, and stalking. Please block their accounts. If you need more information, you can reach me at [redacted], and I can provide you with our attorney's contact details.

A few days ago, I attempted to establish a business account, only to find out that I was no longer considered an admin of my own page. Upon investigation by a friend, it was discovered that my business page was linked to a different email address than my Facebook account. Upon trying to update and link that email to my account, an error indicated that it was already associated with another account, which is incorrect. I then realized I was receiving what appeared to be spam emails from someone else's account connected to my email address. Since the email is linked to another user's account, I am unable to update my account or access/modify my business page, Vlada Creations. I kindly request a prompt resolution to this issue. The email I am attempting to add to my account is [redacted]. Thank you, Vlada.

I am reaching out regarding my Facebook account, [redacted] Every month, my account gets disabled for 30 days due to posts that are over 2 years old. My most recent 30-day posting suspension concluded on Tuesday, 2/26/19. However, I was informed of an additional 30-day suspension when I logged in on Saturday, 3/2/19, citing a post from over 2 years ago. This pattern has been ongoing for approximately the last 14 months. It feels unfair to be continuously penalized for actions from 2 years ago, especially when there have been multiple prior suspensions. I would appreciate it if you could review this situation and restore my full access to Facebook. Thank you for your attention to this matter. - J. Metcalf

I recently purchased a new phone. When I logged into my Apple ID to move all my data to the new device, I also had to sign back into Facebook. Since I typically stay signed in, I forgot my password and had to reset it. Upon logging in with the new password, my profile appeared empty as if it were a new account - no cover photo, profile picture, posts, friends, or newsfeed. When my friend searched for me, she found my profile with no issues, while another friend couldn't even locate me in the search. I'm wondering why this happened and if there's a way to restore my account, as I'd prefer not to start from scratch.

My Facebook account stopped working about a week ago. It's the only thing I use on my phone, and I'm not sure what happened. Whenever I try to log in, it just says it's not working. My name is Sheila Sweeney Hammac, and my email is [redacted] I can't remember my password to sign out and log back in. Every time I try to reset it, it says I've tried too many times even though I only did it once. Please help me fix these issues. Thank you, Sheila Sweeney Hammac.

My ex-girlfriend has changed my phone number and email associated with my Facebook account, then altered the password. I'm unable to log in and can't receive any security codes. After providing Facebook with a photo of myself holding the required code and submitting my government ID, there has been no response. Meanwhile, my ex-girlfriend has control over my account, which she is using along with several other accounts in my name. It's frustrating that Facebook allows fake accounts easily but is unresponsive when a legitimate user needs assistance. It's disheartening that they seem quick to track and sell user information but are slow to aid users in need.

After creating my account, I was asked to verify my phone number, but it was deemed invalid, locking me out for days. When this issue resolved, I logged in and was kicked out within 3 minutes for "suspicious activity" which I did not engage in. I feel like Facebook is overly intrusive for advertising purposes, unlike other social media platforms I use. If this occurs again, I will not continue to use Facebook, as it is frustrating to have my business questioned due to their policies. I need assistance to regain access to my account, as I have not violated any rules.

Before our daughter's untimely passing, she entrusted us with her Facebook login details as she faced challenges with certain individuals on the platform. Following our advice on changing her user ID and password, she encountered a troubling situation involving a male friend, leading to legal consequences related to human trafficking. We supported her through her struggles and she was making positive progress. Unfortunately, she passed away soon after. We have been maintaining her Facebook account since then, allowing her genuine friends time to mourn before deciding its future. While periodically monitoring her account, we encountered an issue accessing it recently. As her parents and authorized individuals, we ask for assistance in resolving this matter promptly. We either request access to manage her account or for it to be deactivated entirely. We entrusted law enforcement for investigative purposes following her tragic death. We kindly urge a swift response to our plea. Thank you for understanding and cooperation. - The VanBibbers (Mr. & Mrs.)

Before my daughter passed away, she reached out to me for help with her Facebook account. She was facing issues with a male friend and other unfavorable individuals. I advised her to change her user ID and password, and report the situation to Facebook. After following this advice, she requested me to keep a record of her new login details in case of any emergencies. Unfortunately, the man involved was later arrested for human trafficking. Despite her past struggles, we supported her in getting the necessary help, and she was making progress. Concerned about her Facebook connections, we have been monitoring her account as a precaution. Tragically, she passed away not long after. Her father and I decided to keep her Facebook open for a year to allow her true friends to mourn. Recently, when I tried to log in, I was unable to access her account. As her parents, we only have access because she entrusted us with her credentials. I urge you to either unblock me from her account or deactivate it entirely. We would appreciate being allowed to make this decision ourselves. She deserves respect, and this choice should not be made without our input. We are the sole executors of her estate. Please respond promptly to our request. Thank you for your understanding and cooperation. - The VanBibbers, Mr. & Mrs.

My account was hacked, and it appears that the password was altered last Tuesday. I've been using Facebook for a decade, so my email is outdated and inaccessible. I never updated it on my Facebook account. I have two Facebook pages, one deactivated and the other hacked. The one I usually use is linked to [redacted], while the recently made one is associated with [redacted] The hacked account had the password "qamarah14," but it has been changed without my knowledge. I can't retrieve my old Yahoo email as it's been disabled due to inactivity. I'm unsure of what's happening and who might have modified my password.

This is our third attempt since Saturday, March 2, [redacted], to resolve this issue. As owners of our company, our former employee set up a company Facebook page with herself as the administrator and my husband and her husband as editors. Despite trying to add pictures, the page appeared to be private. Since the employee left, she claimed to have made my husband the administrator, but we received an email on March 2, [redacted], at 10:01 p.m. stating otherwise. She suggested it may have been hacked. We are seeking assistance to restore the Facebook page with all content intact and have my husband listed as the sole administrator. Please contact us via email at [redacted]

Hello, I am reaching out concerning my niece, Megan McCarthy, who is 23 years old. She has recently decided to change her name on Facebook to her mother's maiden name, Sharon VanWell McCarthy, which happens to be my surname as well. Another VanWell family member notified me of this. When I inquired if she legally changed her name, I learned she had not. I respectfully asked her to refrain from using the name until a legal change is made. My older sister then defended Megan's use of any name she chooses, even if it's not legally changed, comparing it to fictional characters like Mary Poppins. This seems to violate Community Standards regarding Misrepresentation. Megan's chosen name is not on any official documents. Common sense and courtesy should have prompted her to seek permission from the VanWell family before making this change, yet she did not. I feel obligated to address this issue, but my sister's response suggests she does not see the problem.

I am a victim of theft by a former employee who has embezzled approximately $30,[redacted] over a period of two years. The incident was reported to the authorities in December [redacted], and they are still investigating. Despite no longer being employed by me, the individual is spreading false and malicious rumors about me to my neighbors and friends. Strangely, they have created a fake Facebook account using my full name, Clayton Virgil Hall, to further tarnish my reputation. Her real name is Miranda Heinrich from Rapid City, South Dakota. I only have one legitimate Facebook account under the name Clayton Hall from Rapid City, South Dakota. I request the immediate removal of the fake account and urge Facebook to ban Miranda Heinrich for life due to her misuse of social media platforms.

Hello, I am Jama Deperani, a well-known Somali journalist who has been active on Facebook since [redacted]. I have over 80,[redacted] followers and have been verified on the platform. The issue I am facing is that someone falsely reported my account and claimed ownership of a live video I broadcasted on January 8, [redacted]. As a result, Facebook disabled my profile on January 9, [redacted]. My disabled profile is under the name Jama Deperani, and my login email is [redacted] According to Facebook's technical team, SBC Somali TV was the one who reported me, but after contacting SBC, it seems that a Somali hacker made the false report using their name. The email provided for SBC, [redacted], is invalid when checked on Gmail.com. I have been without access to my profile for a month and a half now, and I kindly request for my Facebook profile to be restored. Thank you.

I recently responded to an advertisement from Fashion Close Down on Facebook and purchased a handbag priced at £14.95. The ad indicated that £1 would be deducted initially, followed by £13.95 once the order was processed. However, upon providing my credit card details, I grew apprehensive and called my bank, only to discover that £99.99 had been taken from my account. The bank confirmed this unauthorized transaction, though it does not yet appear online. I've taken precautions by canceling my card and ordering a replacement. This situation has been distressing, and I am concerned for others falling victim to this scam. Losing this money is difficult for me, so I seek advice on making a claim.

My business account was recently locked, and I was requested to provide a picture of my face. I complied but have not received any updates since then. This issue is particularly pressing because I was in the midst of setting up a Facebook ad campaign for my newly launched online store. Despite being unable to access and modify these ads, I was informed via email that they were approved and scheduled to start soon. Unfortunately, 5 out of 6 ads were not finalized before my account lockout. I am concerned about being charged for running incomplete ads and not being able to monitor the campaign's performance accurately. This marketing stage is critical for my product, and I cannot afford to have ads running in this compromised manner. Any assistance provided would be greatly appreciated. Thank you.

Dear Facebook, We are puzzled about why our page (www.facebook.com/printzoneclothing) was unpublished. We have always followed the rules and never engaged in any improper behavior on the page. If a mistake was made that violated Facebook's terms, we sincerely apologize. There is no inappropriate content or artificially boosted likes on the page. It is disheartening to see it unpublished. We kindly request to have the page reinstated so our content can be visible to our followers. Our page is crucial for our family's financial support. We hope for your understanding and look forward to your prompt response. For further communication, please reach us at [redacted] Associated account: www.facebook.com/kiirk1016 Associated email on Facebook: [redacted]

I received an email informing me that my account was disabled due to allegedly pretending to be someone else. Despite having photos of myself and my family with my actual name on my Facebook profile, I have sent multiple pictures of my ID to verify my identity, yet have not received any response. The email associated with the account is [redacted], and the name on the account is Cheyenne Duenez. Despite my efforts to contact Facebook through the help center, I am unable to locate any information regarding the disabled account connected to my email. It is crucial for me to access my account as it contains important work contacts and is linked to my business accounts. I urgently need assistance to resolve this matter and regain access to my account.