Facebook Customer Service Issues

A few weeks ago, I deleted and deactivated my Facebook account (Geoff Laird) with the email login: [redacted] along with my Messenger account. Subsequently, I created a new Facebook and Messenger account under the name (Cho Zenwun) but still using the old email address [redacted] Despite losing access to the old account (Geoff Laird), it appears as active in my contacts, alongside my new account (Cho Zenwun). I'm puzzled by this and concerned if someone else might be logged in. I urgently seek clarification on the device that is accessing the old account. Please reach out to me promptly at [redacted] or [redacted] as this issue is of utmost importance.

I was unable to access my account because it was locked for using what was deemed a false name. I don't have a cell phone to receive the restore code. Requesting more identification from me than others violates my rights. There are legal implications for demanding additional information beyond what is necessary. There have been violations of common carrier laws that extend to telecommunications and internet service providers. As these violations occurred before the recent political changes, there may be future repercussions. The potential fines for these actions could be substantial. Legal entities are monitoring this situation, suggesting potential consequences in the future. Ceasing these actions may be the only way to prevent further issues.

I have been attempting to contact Facebook Messenger for over 24 hours now regarding a significant monetary transfer that encountered issues. Both banks have confirmed that the transaction was initiated, but it seems there was a processing problem on the Facebook end. I was advised to wait 2-3 business days for a resolution, but given the urgent nature of the situation, I am deeply unhappy with this delay. The mishap appears to be a flaw in the application's system. I am seeking prompt assistance and would like to receive an email response from a customer service representative without further delay. This money was intended for an emergency, and the current handling of the matter has left me frustrated. I prefer to resolve this matter privately, but given the circumstances, I feel compelled to escalate the urgency. Please address this issue promptly so that I can communicate with the recipient who is now without the funds. Kindly reach out to me at your earliest convenience.

I have been trying for a day to get my Facebook account unlocked. I am a professional musician who goes by the name "Kenny West" due to a stalker issue. I provided my driver's license yesterday to prove my identity. I have always followed the posting guidelines on my page and never promoted hate or violence. Unlocking my account is urgent as it is essential for my business under the name Kenny West and the Party Jones Band. I also have accounts for Party Jones and Wyatt and Doc. Please unlock my accounts - Kenny West/Party Jones/Wyatt and Doc.

I would like to report a group that is misrepresenting the company I administer. Despite my requests, the group's admin - a former employee of the company named Mackie Pelaro Locsin - is refusing to cooperate. He is using the group to tarnish the company's reputation by posting misleading content and inappropriate material that goes against the company's values. The group is using the company logo, which has been updated, adding to the confusion for viewers and clients. I have tried to join the group to help him make the necessary changes, but he is resistant. The company, Power Circle International Inc., has been faithfully serving its clients for 15 years. I am requesting urgent action to take down the group or at least remove any association with the company to prevent further damage. I am prepared to provide any necessary documentation to verify our company's identity. Thank you for your attention to this matter. Sincerely, Power Circle International, Inc. - admin

I have encountered repeated blocks every time I attempt to share a post in the Groups I belong to. This issue first arose on October 31, [redacted], on Halloween night. Despite posting innocuous content, it was flagged for violating Facebook guidelines. Although Facebook later admitted their mistake and offered an apology, the problem persisted intermittently. Currently, I am unable to Share, Comment, or Post within Groups without any explanation. I feel targeted and harassed, adversely affecting my experience on Facebook. Despite following the guidelines, I am still facing restrictions. As a person with severe disabilities, I feel this mistreatment has crossed a line, and I am considering finding a platform where my contributions are valued. 👩🏻

I am having trouble accessing my Facebook account due to issues with a phone number that used to belong to someone else. My current phone number is [redacted], but when I try to access my account with it, it shows up under a different person's Facebook. I have also forgotten my password and cannot reset it because it tries to send the reset information to the old number [redacted], which I no longer have access to because it was stolen. My Facebook screen name is [redacted] I have already tried different ways to resolve this but nothing has worked. I went to Metro PCS for help, but they directed me to contact Facebook. I hope this issue can be resolved promptly so I can regain access to my account with my correct phone number.

I recently released a new single called "Suicidal Heart" on 2/22 and created a video to promote it on Facebook and Instagram. The video contains my album cover art and a 47-second audio clip of the song, for which I hold all the rights as the artist and songwriter. However, my ad account keeps getting disabled even after receiving approval emails, without any clear violation of policies. I have tried reaching out to Facebook for the past week through their templates, seeking assistance or an explanation, but to no avail. My ad account has been inactive since the release, and despite simplifying the video and creating a new ad account, the same issue persists. I am frustrated by the lack of support and the impact this has had on my sales and streams.

I recently upgraded my device on 2/28/19. However, upon attempting to log into my account on the new device, the two-step authentication is not recognizing my password or phone number. I originally set up my account with my phone number and email. After going through the steps to reset my password, I am now awaiting a text to my phone, which is still the same number on file. Despite 24 hours passing, I have not received any communication from Facebook. I have even submitted a picture of my driver's license, yet have received no response via email or text. I am unsure of the next steps to recover my account and how long this process will take. As I currently have no access to Facebook at all, other troubleshooting steps are not viable solutions for me.

I have encountered an issue with my Facebook accounts. After creating them, I was asked to upload a photo. Despite complying promptly with clear images, my accounts were disabled the next day. I attempted to create a second account, but my credit card linked to the first account was blocked, presumably due to its deactivation. Shortly after, the new account also requested a photo upload. This situation is hindering my ability to post ads, causing frustration as I have not violated any rules. I simply wish to utilize Facebook's services, yet my appeal for reinstatement remains unanswered. It appears that Facebook's focus is not on user satisfaction but rather on collecting photos for AI enhancement, with drawn-out response times.

I needed to change my Facebook password. While deciding on a new password, I mistakenly erased the old one from my reminders book. I replaced it with the new one and now cannot remember the old password well enough to log in. My email was associated with Roadrunner.com, but now I am a Verizon.net customer, making it difficult to reset my password. I can access Facebook on my tablet but not on my computer. I have tried the "Recover Account" option and attempted to update my email address. I provided the required identification information but have not heard back from Facebook after three days. I am still waiting for their instructions. Can someone please assist me with this issue?

I have been struggling to recover my Facebook account under the name Amy Absalon, which I have had since November [redacted]. Despite numerous attempts and issues with my contact number and trusted friend, I am unable to reset my password. While creating a new account is an option, having my original account with my real name means a lot to me, and I am willing to provide any necessary proof of identity to regain access. Please find my contact information listed as [redacted] Thank you for any help in resolving this issue promptly.

My senior technical person has informed me that our ministry is unable to access Facebook due to identity theft concerns. I provided my driver's license to verify my identity, but it was rejected. I have a background in Crime Prevention with the Police Department in Columbus. I am a graduate of World Harvest Church Bible College, ordained, and a non-profit with the IRS. I am incorporated under Betty Wallace Ministries, Inc. and Miracles For You Today since [redacted], with Federal Tax I.D. # [redacted]. I am looking for clarification on how there may be identity theft on my part. What else do I need to provide to use Facebook? I have been transparent and would appreciate a response regarding the issue. Thank you. Evangelist, Betty Jeanne Wallace, [redacted] Kinston Drive, Canal Winchester, Ohio [redacted].

My spouse and I rely on Facebook Pay to transfer money between accounts swiftly rather than withdrawing cash physically. Recently, while trying to send $[redacted], my husband encountered an issue with verifying his account limit. Although he completed the verification process, he was notified that he can no longer use Facebook Pay, resulting in the cancellation of the $[redacted] transfer on February 26th. As of today, the money has not been refunded to our account, causing hardship as we now need it urgently for groceries. We managed to pay a bill, but our current concern is providing for our children. We have not received any updates on when the $[redacted] will be returned. I urgently seek resolution to this matter, including reinstating my husband's access to Facebook Pay for future transactions.

My phone was stolen by Kayla S. and she has hacked into my Facebook account. She posted things about herself and others pretending to be me. She even reported her own posts on my profile to get my account deleted. I've tried talking to her, but now my account is disabled and I can't access important photos of my daughter's early birth and health struggles. Please help me recover my account. My login email is sweetness_brittanydenise7687[at]yahoo.com, account name Brittany S. Thank you.

I am concerned because I keep seeing Chumba Casino ads on my Facebook wall, even though I've used this Casino several times. When I try to withdraw my winnings, I've been struggling for more than two weeks. They claim they haven't paid me because they need my log-in email, which should be the same as my Facebook email [redacted], but they say it's incorrect. I suspect they are deceiving people by sending them in circles. It's troubling that Facebook is promoting a casino that seems to be withholding winnings. I've provided all my details but haven't received my payout. Can someone help me resolve this problem, or does Facebook endorse such questionable practices?

To the Facebook Team, I've been reviewing my login history and active sessions and noticed that information regarding my logins, logouts, and active sessions from October 28th, [redacted], to March 3rd, [redacted], is missing. Without any action taken by me, I would like to recover this data to ensure the security of my account. If possible, I also would appreciate retrieving deleted conversations from this period. Understanding the extent of any potential security breach is essential for managing any risks effectively. I kindly request your assistance in addressing this matter promptly. Best, Evan J. D.

Hi, my name is Donna. I have faced the disabling of my Facebook account for the fifth time in less than a year, and I believe it is due to my husband's ex-wife. As a Christian, I maintain a clean page where I share updates from my church and spread the gospel. My community is organizing a benefit for my upcoming heart catheterization on the 12th, and I urgently need my account reinstated to help with this cause. I have been a part of Facebook for about 6 to 7 years, and this issue only arose after I married my husband, Dana. We share around [redacted] mutual friends on the platform. I kindly ask for your assistance in restoring my account as I have lost valuable memories from my early days on Facebook. Thank you for your help.

Hello, I am Ozumba Chikaodili Lilian. I created a Facebook account in [redacted] during computer training. Recently, when attempting to log in, I am redirected to a page asking for a security code to be sent to my phone number for confirmation. Despite clicking continue, I do not receive the SMS code for the past 5 days. I suspect my account may be blocked or hacked since I no longer receive notifications to my email and my friends can't find me on Facebook using my username. I have important data and photos in that account. I can log in with my username and password, but it keeps asking for a confirmation code. I would appreciate it if this issue could be addressed. Thank you.

My Instagram page @Nike.DNA was unexpectedly disabled without warning. I created it as a fan page for my shoe collection, clearly stating it was not affiliated with Nike. I wonder who requested the shutdown and if it can be changed to a different name if necessary. I'm a Nike consultant, and the head office in Portland, Oregon, wants to investigate why it was shut down. I hope to rectify any issues before deletion as I intended the page to be educational. Many other Nike fan pages are still active, so I seek clarity on why mine was targeted so swiftly. - Magdi Fernandes