Facebook Customer Service Issues

I have been a member of Facebook since [redacted]. Recently, I deactivated my account due to feeling addicted to the platform. Today, when I tried to log back in, I encountered a security notification asking me to recover access either by contacting friends or uploading a government ID. Since I wanted a fresh start and had removed many friends, I prefer not to contact them. The option of providing a government ID makes me uncomfortable as I have never been asked for this information by Facebook before. I am worried about the security of my personal data. I miss the days of security questions or phone verification for account access. Is there another way for me to regain access to my account without compromising my privacy and security? Any assistance is appreciated.

I have been locked out of my account for nearly two weeks and despite reaching out to Facebook, I have not received assistance. It seems like my account was hacked a few weeks ago. I changed my password, but then got logged out and couldn't log back in. They sent a code to my work email, which I no longer have access to since I left my job. Thus, I can't receive any codes to unlock my account. I'd like to update my email to [redacted] and request that codes be sent there. An alternative would be to text the code to me at [redacted]. I appreciate your help. Best regards, Vicki Benes P.O. Box [redacted] Reeds Spring, MO [redacted]

Yesterday morning, when trying to access my Facebook account, I encountered an error stating suspicious activity was detected, and I was asked to upload identification proof. I promptly submitted the required documents, but unfortunately, my account has not been restored yet. I primarily use Facebook for business purposes, such as utilizing the marketplace feature and posting in groups. I adhere to the guidelines by not sharing links or WhatsApp details directly and provide detailed descriptions of items along with their prices in my posts. I am puzzled as to why my account has been disabled without any violation of community standards being communicated. This abrupt action has impacted my reputation and caused financial losses due to the unavailability of my Facebook account. I kindly request a swift resolution to this matter and the reinstatement of my account, especially with access to the marketplace feature. 😕

We used to have a Facebook account for our showroom, Kitchens by Diane. When Tami managed it, everything was taken care of. Now that she's no longer with us, we are unable to access the account to update or make any changes. Her email account was deleted as well. If you search for Kitchens by Diane on Facebook, you'll find the page located at [redacted] E Riverside Blvd, Loves Park, IL. You can contact us at the provided number to verify our identity. We are looking to connect this page with Diane Clover Feuillerat's Facebook page. Please bear in mind, we are not proficient in Facebook matters.

I have encountered restrictions from the community standards on my Facebook page, preventing me from posting and responding. One of the photos I shared as part of a series tells a story I am passionate about sharing worldwide. Despite being a traveling evangelist and humanitarian providing food, aid, and medical resources in remote areas, a particular image of indigenous Papuans in New Guinea has triggered this issue. These individuals wear traditional attire like kotekas and not western-style clothing. It is frustrating that I am unable to communicate with my followers who inquire about my activities in helping the less fortunate globally.

I am trying to get my page verified on Facebook. I have submitted the required documentation multiple times, but the staff keeps saying I haven't met their requirements. The support emails I receive seem automated and lack any understanding of my situation. It's frustrating that despite sending the correct documents, I am not getting the verification I need. Facebook's support process is disappointing and appears to lack real assistance.

Hello, I am La Vonne Richards, you may know me as on Facebook. Due to an issue I encountered with my old cell phone number ([redacted]), which was stolen back in late [redacted], someone - potentially a hacker or thief named Michael Hays - has taken control of my Facebook account. I have managed to secure my email, but I believe it's necessary to involve the authorities. I kindly request assistance in reclaiming my Facebook page as my own. The individual in question has not only accessed my account but also changed the name associated with it. This has been emotionally distressing for me, as a mother of two, and has consumed a significant amount of my time. I am seeking support in restoring my account and pursuing legal action against those responsible for the theft of my phone and the subsequent hacking of my social media profile. Thank you for your help in resolving this matter.

I have encountered issues trying to block a woman who has been harassing me. Despite my efforts to block her and remove her from my page, she continues to stalk me and is displaying delusional behavior. A post I made exposing her messages was taken down by the platform, which I find unfair as all I did was share a conversation we had. The real harassment is coming from the person who reported my post, painting her actions in a different light. I believe it is essential for the platform to take action against her behavior or I will involve the authorities. My post did not mention any names and solely referred to the individual as "her." The platform removed it without proper evaluation. I stand by my right to freedom of speech, especially when sharing conversations involving harassment. It is frustrating that my post was removed without a thorough review. I posted the conversation as a warning to my friends and for documentation purposes. I urge the platform to carefully assess such situations before taking action in the future to avoid interfering with evidence that could be necessary for legal proceedings.

Dear Facebook Team, I believe there has been a misunderstanding with your security system that led to the disabling of my account. I am a real person and can provide proof of my identity. I have submitted a photo of myself holding my national ID card for verification purposes to confirm that I am the rightful account holder. I kindly request the reopening of my account as it contains important business information that I require access to. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

I am dealing with harassment from Thomas Phillips; he is posting content using my name. I reported it, but it remains public. On January 27, [redacted], he shared my picture with offensive language on his Facebook page. Although Facebook removed it promptly, it's concerning that they didn't catch my name immediately. This behavior constitutes cyber harassment, and it's unlawful. I urge for his cyber harassment to be removed and for measures to prevent him from further defaming me on his page. If you are unable to assist, please direct me to someone who can address this issue effectively and prevent its recurrence. It is distressing that he continues to target me this way. His profile is under the name Thomas Phillips with the profile number [redacted], born on October 27, [redacted], from Hugo, OK.

To Whom It May Concern, Good day! I am Maribeth Dela Cruz from the Philippines. I am encountering an issue with accessing my Facebook account. Last night, I accidentally logged out and now I can't recall the password. Facebook indicated that a login code will be sent to my email address, but unfortunately, I no longer have access to that email as it was my old Yahoo mail and I have forgotten the password. Furthermore, the mobile number linked to that email is no longer in use. Please assist me in resolving this matter. The email connected to my Facebook is [redacted], and my current active email is [redacted] Kindly provide a response to this active email. I am hopeful for your assistance. Thank you.

Dear all, I am reaching out on behalf of the HiLITE Group, a respected builder of residential and commercial spaces in Kozhikode, Kerala. We are currently facing an issue with an old Facebook page, "HiLITE Builders" with the username "HiLITE-Builders-[redacted][redacted]", which is causing confusion among our clients and management. Our official page is "HiLITE Builders Pvt. Ltd" with the username "hilitebuilders" and is managed by the account "HiLITE Communique". Unfortunately, we have lost control of the old page, leading to unintended redirections and customer complaints. We humbly request assistance in either deleting the old page or providing access to it to resolve this matter promptly. Thank you for your attention and understanding. Best regards, Rahul M

As a cabaret performer, I have had my account under Petit Pois for a while without any issues. Recently, it was reported as not fitting the guidelines. Many in the cabaret scene use stage names for professionalism and safety reasons, which is crucial for our performance opportunities and overall safety. It is risky to link our stage names to our real identities due to safety concerns with inappropriate individuals. I kindly request access to my account to continue using it as Petit Pois. I am willing to upload my ID card to verify my identity, but I prefer to keep my legal name private on the platform for safety reasons.

I am Sergio Olmo, the owner of Dj So Pro, LLC. Last Sunday, February 24th, [redacted], my wife called me in distress about an incident in a plaza parking lot where a young man threatened her and pushed her. The altercation occurred when my wife politely asked them to close their car door after they parked beside her to change their son. Juan Garces, the father, was disrespectful and used profanity towards her, leading to a confrontation. Despite the situation being personal, Juan Garces and Johana Chuc left negative reviews on our business pages out of spite after noticing my company's logo on my car. We have requested Facebook to remove these irrelevant reviews as they do not reflect our services, but have not received a response yet. I appreciate any advice on how to address this situation.

We previously created a Facebook Page (@arcofyates) that has been abandoned due to former members leaving, leaving no administrators. As a solution, we created a new Page (@arcofyates1) which is slowly gaining traction. We are exploring options to either merge the two pages or delete the inactive one to streamline our online presence. Despite previous attempts to resolve this with Facebook, no progress was made. Your assistance in resolving this matter would be greatly appreciated. Thank you. Regards, K.H. Community and Board Relations

While I was incarcerated, I had my mother, Pamulla Murphy-Campbell, change my email and password and deactivate my account. Unfortunately, she passed away soon after, and I couldn't retrieve the information. My name is Charlie Murphy from Covington, VA. Some of my previous phone numbers include [redacted], [redacted], and [redacted], with the email [redacted] My friends include Jessica Palella, Maurice Wooding, Ashley Montgomery, and Robin Murphy-Detamore. I have many precious photos and memories on that old account that I'm desperate to recover. Please assist me in regaining access to my Facebook account. My current phone number is [redacted].

On Saturday, February 21st, I received a friend request from Ellen DeGeneres on Facebook. Excitedly, I accepted her request after she promised me a surprise if I bought a movie. She requested my credit card number for the movie purchase but then asked for a $[redacted] iTunes card for a UPS delivery. Feeling uneasy, my husband and I realized it was a scam, but we had already shared our credit card information. No money has been taken from our account yet, but I'm distressed and seek guidance on what to do. This person has my home address and even requested additional money. I haven't shared this experience due to feeling embarrassed. Help and advice are appreciated. My name is Monica Browning, and you can reach me at [redacted] or work #[redacted].

Hello, I am experiencing issues with my Facebook account "priti babloo" ([redacted]) as it has been temporarily locked and is requiring a security check with a copy of my photo ID. Despite submitting my voter ID and Aadhar ID, Facebook's response has consistently been that they cannot confirm the account ownership. I have uploaded both documents multiple times in response to this, but the problem persists without resolution. I have made over 5 attempts to submit my IDs, but unfortunately, the responses from Facebook have been consistently negative. I provided both IDs due to a discrepancy in the birth year shown on my voter ID ([redacted]) and Aadhar card ([redacted]) to assist in verification. Despite this effort, the Facebook team has not been helpful. I am frustrated by the lack of options provided for verification, such as confirming photos of friends or message contacts. I am feeling very disheartened by this situation and urge Facebook to verify my ID promptly.

I made a Facebook account without my mother's knowledge. When she discovered it, the password was incorrect and I haven't been on the platform since January [redacted]. I recently realized that someone has been posting my pictures with others, which is distressing. I have tried contacting Facebook but received no response. Please assist me in deleting the account. Thank you for your attention to this matter.

What is the matter? The issue at hand revolves around your questionable company practices, which are more concerning than any wrongdoing I have encountered. Each time I attempt to utilize your advertising "service" and specify the BUDGET AND DURATION for my ad campaign, you consistently overstep boundaries without fail. Your assessment of success based on response time and customer satisfaction is outlandish. The lack of communication regarding your dubious billing methods has left many displeased. I prefer a one-time payment for ads tailored to my specified criteria. Please refrain from any further unauthorized charges. It is baffling that, despite the options provided, user input seems disregarded. Is there a language barrier hindering comprehension within your company? I am open to any efforts at customer service, albeit skeptical. Hopefully, someone capable and attentive will reach out promptly. Your proposed solution regarding a support chat app is a deflection. Effective communication is crucial; please ensure a prompt and coherent resolution. Your prompt attention to this matter is anticipated, Facebook. Regards, Not a customer.