Facebook Customer Service Issues

Hello, I am currently finalizing my unreleased page "Luna Mtl", and I attempted to rename the page to Luna or LUNA. However, I received an error message stating that this is not feasible because there is an existing page named Luna. While that is accurate, there is no other page named LUNA (entirely in capital letters) and/or with my distinct username @lunamtl. I believe it is unfair that Facebook is restricting the change based on an existing page with a similar name when there are examples of pages with identical names but different usernames, like Pony. For instance: Example 1: [redacted] Example 2: [redacted] Example 3: [redacted] Example 4: [redacted] As an artist using the name Luna, it seems unprofessional to alter my artist name solely for Facebook page creation purposes, especially when I have a unique username setting me apart from other Luna pages. In various industries, businesses share names but are differentiated by multiple factors, which in Facebook's case includes usernames. Kindly consider adjusting my Business Page name to Luna or LUNA. Thank you! A.

Recently, I have been encountering issues with my password on my account. Despite entering the correct 14-letter password that starts with 'g' and ends with 'zero,' the system claims it is wrong. I suspect someone at your company might be intentionally causing these problems. While my other account with only ten contacts is functioning correctly, I am unable to add a new account due to ongoing issues. The system also indicates misspellings or errors when there are none as I have captured in pictures. During the security check, even the names of familiar contacts are flagged as wrong. Additionally, strangers are identified as friends on the security list whom I have never added or interacted with, possibly stemming from a previous data breach three months ago. I have attempted to rectify this by disconnecting from these individuals once notified, but the security check errors persist. This situation has caused considerable frustration as I use the account for artistic endeavors and to communicate with family. I value its importance and seek a prompt resolution. Kindly address this matter at your earliest convenience as I am considering sending a formal complaint concerning this breach and lack of response via certified mail. Thank you for your attention to this urgent matter.

Hi there, I am seeking assistance in removing my two-factor authentication since the phone numbers associated with my account are no longer active. I would like to replace them with my current number, +[redacted]8, to regain access. Even though I successfully changed my password using the email code process, I am still unable to log in due to the text code requirement. I have been unable to access my account for two weeks now. I have attached my passport for identification verification. Please let me know if more information is needed. Thank you for your help in updating my phone number for account access on Facebook, as the help center hasn't provided a solution beyond password resets which have not resolved the issue.

My husband and I have been targeted by a vindictive individual who has harmed our online reputation. We've reported the situation to Facebook and Google, but it seems they may not be taking it seriously. We suspect he may work at Google. He's impersonating my husband on Facebook and me on my account, manipulating settings on our devices, and even created vulgar stories and videos under our names. We are looking to hire a professional to look into this matter. Thank you.

Hello, I am reaching out regarding a concerning matter involving my late friend, Brian Devaney, who did not set up any account arrangements with Facebook before his sudden passing. His girlfriend is facing the task of handling his affairs alone. I am inquiring if there is a possible way to access his account in order to notify his connections of his unfortunate demise. I believe this would be the most suitable method unless you can propose an alternative approach. I want to emphasize that this is not a fraudulent request, and I am willing to provide any necessary evidence to validate my intentions. Your cooperation during this difficult time would be immensely appreciated. Thank you for your attention and assistance. Sincerely, David Arnold

A week ago, I met a guy on a dating site called Meet Me. We quickly moved our conversations to WhatsApp. I was drawn to him, especially by his pictures, and even shared my Facebook login details with him. Unfortunately, I discovered that he had been using someone else's pictures and was not who he said he was. He found out where I work and, after drinking a bit, I mistakenly sent him a nude picture. Recently, I found out about his scams. I tried to block him, but he threatened to send the sensitive photos to my workplace. I need help to prevent him from contacting me and threatening me further.

I'm having trouble accessing my Facebook account under the name "Kaden Mae." Unfortunately, I can no longer use the email "[redacted]" or the phone number "[redacted]" associated with the account. Despite this, I can confirm that this is indeed my account through other means if necessary. I need assistance as there is important content on my Facebook profile, including private photos and messages from deceased family members, as well as college education details that I cannot retrieve. I've attempted to contact my email provider, but Yahoo is unable to assist me since I face the same issue with them - unable to verify my identity without access to the listed email and phone number.

I encountered a problem with my Instagram account where it was taken over by someone else. The account now goes by the username "dallasburigar" and has my original posts and followers. They even posted explicit content to my contacts and changed the profile picture to a picture from my daughter's wedding. Although the explicit content has been removed, the account remains under "dallasburigar" with my name on the profile picture. There is also another account named "Ladolcetta", but it does not have my original followers. I managed to remove a profile picture on that account that did not belong to me. The situation is frustrating as "dallasburigar" is impersonating me as Linda Ladolcetta, and despite my efforts to provide Instagram with information and verification, the issue has not been resolved, and I am still unable to access my original account.

Hello, I'm Dinbert Caparida. I've been using my main account, [redacted], for the past 5-6 years without any issues. However, when I recently connected to the Wi-Fi at SM Seaside Cebu in the Philippines, my account got logged out. After trying to log back in, I received an incorrect password message, even though I was sure I typed it correctly. When attempting to log in from my computer at home, it stated that I had changed my password "about an hour ago," which I hadn't. I tried to seek help, but it redirected me to my old Yahoo email, which I can't access because I've forgotten the password. I'm very concerned and would like Facebook's assistance in recovering my account. You can reach me at [redacted] for verification. Thank you for your help. Dinbert P. Capareda

Hello, I am Hamza, a digital marketing specialist from Morocco. I am reaching out on behalf of our client, Aicha A., a young woman entrepreneur in Morocco who has been building her traditional clothing brand for the past two years. At 22, she successfully established her business using Facebook and Instagram as her primary marketing channels. Aicha's talent in designing and creating her clothing lines independently at a young age is truly impressive. As her business grew, Aicha planned to expand regionally and start shipping to countries like Algeria and Tunisia. However, a setback occurred when her personal Facebook account, which was linked to her business pages, was hacked on February 12, [redacted], leaving her unable to access her FB page and jeopardizing her entire business. Aicha's FB account was linked to an old Hotmail account she can no longer access, leaving her with no means of recovery. We are seeking assistance to reclaim her Facebook account as this incident has deeply affected her ability to continue her business journey. Aicha and I are prepared to provide any necessary information or documentation to resolve this issue promptly. Your help in this matter would be greatly appreciated. Thank you.

To the concerned party, This morning I was surprised to find a new Facebook friend, 'Synnuh Main', in my friends list after receiving an inbox notification prompting me to greet my new friend. The friend request appeared at 2 a.m. while I was asleep, and I discovered it at 5:30 a.m. I did not consciously accept a friend request nor had the chance to do so. Despite this, I found that I was following and friends with this individual upon visiting their profile out of curiosity. I want to highlight that I neither received nor approved this friendship. I have taken measures to block, mute, report, and ignore this individual on Facebook due to the unexpected connection and the content on their page. Notably, the individual claims to be affiliated with a U.S. corporation. Could this potentially be an abuse of authority? I am seeking clarification on how this occurred, and I have attached a screenshot of the notification timestamped at 02:03 a.m. London time. My concern is whether my account has been compromised. Given that I did not use my phone between 10 p.m. and 5:30 a.m., I am uneasy about this situation, considering the nature of the individual's page. I trust that this matter will be addressed promptly. Best regards, Bethany

Hello, I am reaching out on behalf of a UK-based agency named Freetimers. We recently encountered an issue with one of our Facebook accounts, which was wrongfully reported for impersonation. The account in question was set up years ago using a company staff email, and the individual associated with it no longer works with us. Despite our efforts to verify the account's ownership, we have been unsuccessful. We have been trying to communicate with Facebook to resolve this matter and prevent any further loss of accounts at risk. However, we have been met with automated responses and have not been able to connect with a human representative. Some of the accounts under our management have already disappeared, and we are concerned about the situation. Any guidance or assistance on how to escalate this issue and speak to a manager or a person from Facebook directly would be greatly appreciated as we are running out of solutions. Thank you, Greg

Hello, Last night, our Facebook Business page, Charli's Poodles & Doodles, was subjected to over three hours of harassment. We received multiple negative reviews from individuals we have no association with and have never engaged with. These reviews contain false information and unjust comments directed towards us and our followers. I am seeking guidance on how to address this situation. Is there a way to remove reviews from individuals who have never utilized our services, visited our establishment, or interacted with us in any way? Despite banning approximately 80 people from our page since last night, the issue persists. Although I have already taken down the reviews on our page to prevent further false posts, I am now looking for assistance in removing the reviews that were posted last night. Our team has dedicated its efforts to satisfy our numerous happy customers, and it is disheartening to have unknown individuals leaving baseless and unfair reviews. Furthermore, these individuals are also bothering our followers. Any assistance provided would be greatly appreciated. Thank you.

I am concerned about a situation that happened on messenger. I accepted a friend request, and the person started posting inappropriate content. They are now threatening to expose me unless I give them money. The last message they sent said not to send a voice note, but to write back to confirm my decision. They mentioned sharing the content online and with my family and friends. Can this happen on Facebook?

I need urgent help to delete several abandoned Facebook accounts that I had under the name Mary Blackburn. One of these accounts, where there was a picture of my son in a red shirt, has been hacked and is now being misused to extort money from my friends. Despite my efforts, I couldn't locate these accounts to delete them fully, but I know they are still active. I've created a new Facebook account under my maiden name, Mary A Brown, with a picture of a poem, which is my current account. Recently, someone used one of my old accounts to get an Amazon card and send it pretending to be me. I'm working with Amazon to track this activity. Please reach out to me urgently at [redacted] or email me at [redacted] Thank you, Mary A Blackburn.

Hello, I am the owner of pink.jobs and I suspect that one of my colleagues may have improperly promoted the website and job postings. Since then, Facebook has blacklisted my site, preventing any links from being shared and marking it as unsafe, resulting in a loss of customers. Additionally, the Facebook login feature I integrated into my website has been disabled. Surprisingly, while my site was penalized, other job groups with ads and inappropriate content remain unaffected. Despite reviewing Facebook's community standards multiple times, I cannot pinpoint the issue with my website. Numerous attempts to contact support have gone unanswered. I respectfully request clarification on the violation to avoid future problems and kindly ask for the ban to be lifted. My website is secure with HTTPS and an SSL certificate. Thank you for your attention to this matter. I await your response. Best regards, Jaime

I recently fell victim to a scam where my entire Facebook account was taken over by a hacker. They changed my email, phone number, and password, locking me out of my own account. Despite my efforts and those of my friends and family reporting it, the account was disabled. I created a new account, but that too was disabled. I desperately want access to my original account back. I provided a picture of my ID with the name Salena Koren Mason, while my account was under the name Salena Vipperman Mason or Koren Mason. The hacker has made it impossible for me to regain access even with my phone number. I plead for assistance in reclaiming my old account and securing it from any future intrusions. It holds three years’ worth of memories, information, and photos that I don't want to lose. Thank you for any help in this matter.

I received a 30-day ban for hate speech. I repeated statements made by others, yet I was banned. Why are these double standards allowed? Posts advocating harm to Trump are allowed, as well as calls for violence from Maxine Waters. Comments inciting harm towards white individuals are left untouched. Isn't this also considered hate speech? As a disabled Vietnam veteran, I fought for the freedom to express ourselves. Threats against America and those not following a specific religion should be classified as hate speech. I have attempted to reach Facebook via phone and Facebook messages but received no response. Please acknowledge this issue promptly, as Facebook is my primary means of communication.

I'm requesting to have my Facebook account, created when I was a child under the username "leeeatsyoursoul," deleted. I currently have a different active account and wish to remove the old one due to personal posts and outdated information. I no longer have access to the account's password or the associated email address. The content on the old account reflects my younger self, and I'm concerned it could affect my professional opportunities. I also want to prevent younger children from coming across this account. Your assistance in deleting this account would be highly appreciated.

I have managed a personal Facebook account for several years. Recently, my employer assigned me the task of creating a company Facebook page. My sibling had set up a similar page previously, but we opted to deactivate it since it was linked to their personal account. Our goal is to ensure all employees can access the company's Facebook page without logging into an individual's private account. Consequently, I established a new Facebook page under my name solely to host the company page. I am concerned because both pages, personal and business, are associated with my phone number. When trying to access the business page, it repeatedly prompts me to verify my identity by uploading a photograph of myself (which I have done). I am wondering if there is a way to create a business page independent of a personal Facebook account.