Facebook Customer Service Issues

My landing page was recently disapproved, but I believe it was a mistake. There are no policy violations on it. This page promotes a free webinar teaching about making extra income online. It clearly states that income is not guaranteed and requires effort and time. The page does not make any income claims or promote working from home. It also mentions it is not affiliated with Facebook and is secure. I would like someone to review this decision as I am a Facebook advertiser in good standing and eager to resume advertising. I understand the need for automated checks but believe an error occurred in this case. Thank you for your prompt attention to this issue. You can find my landing page at www.nerleyoroy.com. Thank you for your help.

Subject: Assistance Needed for Disabled Ad Account Dear Support Team, I am writing to seek assistance regarding my business account, identified by Account ID [redacted][redacted] under CPI International Group. Yesterday, on 21 February, I encountered a challenging situation where my business ad account was disabled for allegedly promoting ads that violate Advertising Policies. This action surprised me as the ads have been running for a long time, promoting my work which is well-received by thousands globally. Furthermore, I observed two unauthorized attempts on the same day to charge my account with a newly issued bill using an old expired card that has not been in use for quite some time. I had settled all bills linked to the account on 16th February, expecting the next bill to be issued upon reaching USD500 in spending or at the month's end. Hence, the issuance of an invoice by Facebook on 21 February was unexpected. Despite my efforts to rectify the situation by filling out a form as directed by Facebook, I encountered challenges as the disabled ad account, which I am appealing, was not included in the form. This issue is disrupting crucial ad activities during our product launch, causing significant harm to the company. I kindly request a prompt response to my appeal. Best Regards, Hossam ElShazly President & CEO CPI International Group Seeburgstrasse 20, [redacted] Lucerne Switzerland Phone: (41) 41 [redacted] 46 76 /74 Mobile: (41) [redacted]99 Email: [redacted] Website: www.cpigroup.swiss

Hello, I am looking to change the name of my work Facebook page, currently under my personal name, to maintain more privacy. Clients have been attempting to add my personal account as they know my full name. As a result, when people search my name, they find two profiles - my work page and personal account. Despite confirming my name, I am unable to update the work page from "Kristina Carter" to something else. I am considering names like NLT Beauty (although I am unsure if it complies with guidelines) or alternatives such as Beauty Stortford or Bishops Stortford Beauty. Please advise on a suitable solution for this issue promptly. Thank you. Best regards, Kristina Carter

My public weather page, The Morning Local Weather, has been closed down. I would like to know why. There's currently a police investigation into trolling and severe bullying targeted at me and my family, including young children. Trolls are posting offensive content and false accusations online. Despite informing the authorities, no action has been taken. The page, active since [redacted], was being used to promote large charity events for Mind. The police are aware of the situation and are pursuing individuals for defamation and slander. These individuals, members of a group called BANTERLAND, have threatened to fabricate information to shut down the page and disrupt charity events. Despite efforts to block negative content and trolls, the bullies continue to impact our efforts to support mental health and the homeless. The closure of my page without any communication or investigation is distressing. I urge for an apology and the reinstatement of the page so we can continue our positive work. Contact information is limited due to ongoing police investigations, but my phone number is [redacted].

Hello, my name is Georgy Vasilev, I am from Bulgaria, and I manage a company that provides roofing services. I have been in the process of creating a Facebook page for my business, and I encountered an issue. Upon trying to upload a profile picture, my account was locked, and I received a message stating, "You Can't Use Facebook Right Now. We're reviewing the photo you sent us." I am unsure of what went wrong and how to resolve this. I am eager to get my business page up and running promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you, Georgi Vasilev Manager of "Stroy remont inzhenering [redacted]" EOOD Location: Bulgaria, Ihtiman [redacted]

I am currently unable to access my Meandmeme hub account due to it being temporarily locked for suspicious activity. The message on the page indicates that my account was likely compromised through a phishing attack. Despite meeting the criteria of having a registered mobile number and sending my photo for review, I haven't received any security code or been able to identify my friend's photos. I request the account to be reactivated promptly. For any further inquiries, please reach out to me via [redacted] or the registered number provided. Thank you.

Hello, my name is Steve Card, and I need assistance with accessing my Facebook account. My phone recently broke, and I got a new one. Unfortunately, I forgot my password and cannot use the phone number linked to my account for verification because it's an old number I no longer have access to. I still have access to the email address associated with my Facebook account, which is [redacted] I have received verification emails from Facebook but each time I tried to enter the code, it said it was expired. I am reaching out for help as I would like to regain access to my account to retrieve my photos and memories. Thank you for your time and assistance in resolving this issue. Steve Card

Hello, I recently noticed some suspicious activity in my account. It seems that someone may have accessed it without my authorization. Now, the system is asking for additional identity verification, specifically a number that I am not familiar with. I used to have the number [redacted], but it was only for internet purposes and is no longer in use. Despite this, the system is not allowing me to proceed without that particular number. I haven't accessed any other accounts as far as I remember, but this one is definitely mine. I am unable to log in to resolve this on my own. I am available to answer any questions you may have, as I really need to regain access to my account. Please note that sending emails to my Facebook account will not be effective, as I am currently using a different one. Your assistance in this matter would be greatly appreciated. Thank you.

Last week, I got an email from Facebook saying my account was reactivated. I made it years ago but never used it. I couldn't remember the password. I managed to get a code via text to reset it. But now, I keep getting asked to confirm my identity when I try to log in. Clicking continue leads to a verification problem. I want to delete the account eventually.

Yesterday, between 8 pm and 11:30 pm, I abstained from using my Facebook account due to starting a new job. Surprisingly, after this break, I discovered that my account had been disabled without a clear explanation. Despite reviewing the community guidelines meticulously, I couldn't pinpoint any violation. I reached out to the support team, asking for clarification and even provided my driver's license for verification. Unfortunately, I received a vague response stating my ineligibility without disclosing any specifics, citing "safety and security" reasons. This decision has left me perplexed and frustrated as I have always adhered to the guidelines. I have not shared any inappropriate content or engaged in any prohibited activities. Losing access to my contacts has been distressing. I would appreciate any assistance in resolving this matter. Thank you. -Skyler K. Jones

Hello, I am facing an issue with my old Facebook account, a significant one. I created my first Facebook account when I was around 11 or 12, and I used Yahoo as my email with a random phone number. Unfortunately, I did not set up a recovery email or provide an actual phone number since I didn't own one at the time. In [redacted] or [redacted], due to personal reasons, I deactivated my Facebook account, and now I can't remember the password. To recover it, Facebook requires the Yahoo email linked to the account, which I've also forgotten the password to. Yahoo is asking for $5 for assistance, which I prefer not to pay. Is there any alternative way for Facebook to help me recover my account? I really want to regain access to it. Apologies for any inconvenience. Have a good day.

Hello, my name is Deborah. I received a message on Messenger from someone claiming to be my family member, Gail Williams, who said she won $[redacted],[redacted] without needing to repay it. She mentioned it wasn't a scam but wanted me to contact Linda Humphrey on Facebook to check if I could receive the grant money. Linda requested I buy a $[redacted] Google card from Walmart, scratch it off, and then promised to send me $[redacted],[redacted] in 4 hours. Although Gail showed me a picture of the cash, I found this suspicious and didn't proceed. Another family member, Mary B Ross, seemed to have a similar experience being hacked. I suspected that someone might have accessed their accounts to deceive others. When I confronted Gail on Facebook, she denied our conversation. This situation is unsettling, and I'm unsure of who I'm communicating with. Please advise, as I am concerned.

I've been using Facebook since around [redacted], first starting with the account "Patricia Carter" when I lived in Massachusetts. After moving to Alabama, I switched from "Patricia" to a "Trisha" account to match my new surroundings. While experiencing login issues, I unintentionally created a second "Trisha" account, leading to a total of three accounts. A friend reported me, suspecting hacking, resulting in one account being deleted. I then faced confirmation tests, eventually contacting Facebook for help. Following their instructions, I created a new account under my birth name, "Elizabeth MacLaughlin". However, the verification process persisted. In the end, reverting to my original "Patricia Carter" account, I expressed the desire to keep only that account and its data. Apologies for any confusion caused, I aim to avoid creating more identities and resort to other means of communication if issues arise again. Thank you for your assistance in resolving this matter. Regards, Patricia E. C.

I created an account back in [redacted] or earlier for a scholarship obtained through Fastweb scholarships. One of the requirements was to have a Facebook account for communication with platform subscribers. As it is now [redacted], I am looking to delete this account, but unfortunately, I am unable to access it. I cannot provide confirmation through "Facebook friends" as the people on my list are not individuals I am familiar with due to the scholarship's nature. Despite submitting my ID documents, such as Driver's License, Voter ID, and Insurance Card, my information is not being accepted. I simply wish to gain entry to this locked account in order to delete it permanently. Your assistance in helping me access and delete this account would be greatly appreciated. Thank you for your attention to this matter.

I recently bought a new phone but got confused while trying to access my Facebook account. Somehow, I ended up creating two new accounts instead. I've been struggling for five days to get back to my original Facebook account which my daughter set up for me years ago. Unfortunately, I don't remember the email or phone number associated with that account. I thought my email was karenbakerrr at gmail, but I'm not sure. I tried contacting Gmail customer service, but they asked for $[redacted] to help me recover the old account. I'm feeling overwhelmed and don't know what to do. I can verify my identity in various ways to Facebook, except for the email and password. It's confusing why I can't use my cell number, which is [redacted]. I live in Sulphur Springs, TX. Hopefully, I can regain access to my original account where I have important pictures and groups.

In either November or December of [redacted], my original social media account got hacked. After submitting a copy of my driver's license, Facebook restored access to my original account for Nikki Maddox Tullis linked to the email [redacted] I have approximately 5,[redacted] photos of my children, original poems, and videos from when they were younger. Despite trying for a year, I've been unable to regain access to my Gmail and subsequently my Facebook account. Please assist me in recovering my original account. My new contact details are as follows: Phone: [redacted] New email: [redacted] / [redacted] / [redacted]

I am frustrated with attempting to remove my information from Facebook's system. The instructions advise deleting from within Facebook, but each time I try, I encounter unwanted interactions or my email contacts are linked. I only engage in real-world social interactions and do not use social media. Someone suggested I create a second Facebook for business, resulting in two accounts bombarding me with emails that I cannot delete. Despite requesting to stop receiving emails about unfamiliar people, it persists intermittently. The constant ads on my devices urging me to sign up are already overwhelming. I desire Facebook to acknowledge my emails, allow me to delete my information without rejoining, or provide an external link to self-delete without social engagement. My feedback may not impact them significantly, but I warn others about the platform's risks.

My Facebook account was blocked without a reasonable explanation. Despite my attempts to reach out, I have not received any response. My account has been blocked for two reasons. First, I was wrongly associated with an unknown community that reportedly sent death threats to American citizens, which I had no prior knowledge of. Second, this group targeted my bank account, hacking and changing information without authorization. I was provided with a code via email that did not work, and my phone number was altered. I urgently need Facebook to unblock my account so I can receive important messages before closing it. The platform seems to have changed drastically, allowing illegal activities and violating users' rights. The situation has escalated to resemble a dictatorship like Hitler's regime, with false identities and unknown individuals linked to my account. Many users have left Facebook due to similar abuses. I hope to regain access soon. My account name is Prince Coker. It's frustrating that Google offers more support for re-accessing accounts than Facebook, which has become a challenging platform to deal with.

Dear officer, I am writing to report that my cousin's Facebook ID, "Pauline Sia," has been hacked for a week now. The hacker has blocked us from accessing her profile and reporting the issue. We have collected evidence from the messages sent by the hacker and seek your urgent assistance in addressing this matter as the hacker continues to deceive the public. My cousin has had this ID for 10 years, and she has attempted to recover it using Hotmail or her phone number, but the Hotmail account has not been active for the past decade. We are prepared to provide you with all the necessary evidence promptly. I would greatly appreciate your cooperation and request that you contact me via email at [redacted] at your earliest convenience. Thank you and have a pleasant day. Warm regards, Michelle

I recently got a new phone and reinstalled the Facebook app. Unfortunately, I'm unable to log in because it's sending a verification code to my old phone number which I no longer have access to. I've tried to use my new number, but the app never asked for a secondary authentication method before. My name is Izzy Castro, and the email associated with my account is no longer valid. I urgently need to regain access as I have important information, including details for my sister's upcoming 15th party, stored in my Messenger. I know my email and password, but without the code, I can't proceed. Please assist me in resetting the authentication process so I can access my account.