Facebook Customer Service Issues

I need assistance accessing my account, updating it with my current email, and resetting the password. I am attempting to regain access to my account that I haven't used in over a year. Despite changing my password daily for over two weeks due to unauthorized access from an unknown computer, Facebook wasn't able to prevent it. After a month of inactivity, I couldn't recall my last password. Upon trying to recover my account, I found both linked emails deactivated without a phone number tied to the account. Despite submitting my driver's license for identification, the reset password link sent was deemed invalid each time. Contacting [redacted] resulted in a full mailbox auto-response. Account Info: Name: Jake Greenstein Linked Emails (Deactivated): [redacted] [redacted]

I recently received a message on Facebook Messenger from a friend that claims Facebook will start charging for its services and if I don't forward the message to 18 people, my account will become inactive. The message, supposedly from Mark Zuckerberg, warns about upcoming charges and server congestion, asking users to forward the message to maintain their active status. It also talks about a forthcoming update and color changes on the app. I'm unsure if this message is legitimate - can someone confirm if Facebook will really start charging tomorrow, as stated in the message?

I am having trouble accessing my Facebook account where I manage my online store. I had planned to use the $4,[redacted] in merchandise from Christmas sales, but now my account is disabled, and I cannot log in. I have already provided my ID to Facebook for verification. I need access to my old account with my customer list and bookkeeping details for tax purposes. Despite reaching out to Facebook, I have not received any response through phone, email, or mail, and it's frustrating. I may contact my Congress Representative and Senator to address this issue.

My business account was unexpectedly unpublished by Facebook last Saturday, but after submitting an appeal, it was fortunately republished within a few hours. However, when I tried to log back into my admin account to access my other account, I was asked to verify my identity by submitting a photo. After sending the photo, I received a message that my account was under review. The following day, I attempted to log in again, only to find out that my admin account had been disabled. I reached out through a contact form and submitted my account name and government ID, yet I am still awaiting a response as it is now Wednesday. Unfortunately, my business page is linked to the disabled admin account, making it inaccessible. Prior to the disabling of my admin account, I had paid for a 3-day ad that was approved, and I am concerned about my business page. I kindly request assistance from the Facebook help center to resolve this issue and regain access to my admin account to manage my business page effectively. Thank you.

A few months back, my Facebook account got hacked, and I was logged out. When I tried to log back in the next day, it prompted for verification, but I never received the code despite requesting it multiple times. After trying to report the issue and going through a week of back-and-forth with no progress, I am still unable to access my account. Numerous emails have been sent without any resolution. The problem began in July [redacted], and now it's almost February [redacted], and I'm still locked out. The process keeps looping me through steps to use a code generator within my account, which I can't access. It's frustrating; I need help solving this issue to regain access to my Facebook.

I am currently dealing with a concerning issue where my accounts have been hacked and disabled. Despite numerous attempts to report the situation, I have had no success in resolving it. I am hopeful that someone can address my problem and offer assistance. On 06/01, while logged into Facebook and Instagram, I was forcibly logged out of both accounts. To my dismay, I discovered that my Facebook profile name had been altered from Linda Dieschbourg to "Nam Hai," rendering me unable to regain access. Additionally, two of my significant Instagram accounts, @linda__pappa and @kinlake, suffered the same fate. These accounts held deep personal value to me as a content creator due to the communities I had cultivated. While adhering to all guidelines set by Facebook and Instagram, my accounts were disabled following the breach by the hacker. Despite following the recommended actions outlined in the help center and submitting multiple photo IDs via Instagram's support platform, I have not received any assistance. This situation is distressing, and I am desperately seeking help to resolve it. I implore someone to investigate my case promptly, as my compromised accounts prevent me from engaging with and expanding my community. I possess ample evidence to verify my ownership of these accounts, and I appreciate any help extended in this matter. Thank you for your anticipated support. Respectfully, Linda D.

I would like to appeal to have my Facebook page reinstated. I'm unsure why I was removed from Facebook but suspect it may be due to the pictures I posted from Papua New Guinea where my wife and I got married. The images showed the Dani people in traditional attire which some may find scantily clad, but I believed they were similar to National Geographic pictures and not pornographic. If I violated any rules, I apologize and assure you it won't happen again. My page showcases our world travels, rugby club activities, family, and charity work organizing fundraisers for underprivileged kids and abused women. My wife is even writing a book about our adventures, including our multiple weddings. I've been a long-standing member of Facebook, and I hope for the opportunity to continue being a part of this community. Thank you for your consideration. Sincerely, KF.

Hello, I have a Facebook account, but for some reason, I can't access it anymore because of an incorrect password. I suspect my account may have been stolen. I created the account using a Yahoo email, but I can't remember the password for that email anymore. I tried to reset the Yahoo password using the security phone number linked to it, but it failed because the phone number is now being used by someone else. I can't reach that person for the security code. The phone number is [redacted]. My Facebook account is [redacted], which I have been using since [redacted]. I really don't want to lose it. I hope you can assist me. Thank you.

I own a disc named "The Monkey" and made a harmless comment about it on a disc golf webpage. Unfortunately, someone reported my comment, and now I've been banned from using Messenger for 30 days. My comment referenced a playful scenario where people were choosing discs named after animals like the leopard, rhino, cheetah, and I mentioned the monkey disc that I own. I have no intention of causing any offense, as these are all actual disc brand names. I'm a member of a disc golf club and have respect for others. I would appreciate it if Facebook could remove my penalty. I can provide more information about the monkey disc if needed. Thank you.

As a group administrator, I recently received an email on 1/16 from the Facebook Groups Team regarding the removal of members who have not visited the group page after being added. Despite the email stating action would be taken within a couple of weeks, Facebook promptly removed several hundred members the next day, placing them as "invited." This swift action did not allow me enough time to engage with my senior citizen members who are new to Facebook and needed guidance. I request that Facebook revert today's removal and restore the members to full-fledged status. Our group, Caja Costarricense de Seguro Social, Comite de Salud Birri y Barrio SanJose, plays a vital role in providing health information to the community. If necessary, removal can be reconsidered after a reasonable period for training. Thank you for your understanding. - Ted D.

I'm Laura Cherry, and I recently created a Facebook account to promote my new business, AUM Yoga. I established both my personal profile and business page, started running $10/day ads, and today, on my business's launch day, my account got disabled by Facebook. I submitted my driver's license photo over 12 hours ago but haven’t received any response. Consequently, my business page is inaccessible, and I can't reach out for support. My advertising campaign is also now in limbo. This unfortunate situation has marred my business's grand opening, preventing potential clients from booking classes. As a genuine yoga teacher striving to create a spiritual community, I'm eager to resolve this issue promptly. I'm committed to addressing any unintentional violations and getting back to spreading positivity through AUM Yoga.

A friend alerted me that my Facebook account might have been compromised, so I promptly changed my password, only to forget it right after. Unfortunately, my Facebook is linked to an old email that I can no longer access. Despite attempting to reset my password, I get stuck in an endless loop without making progress. Each time I follow the reset link sent to my current email, I encounter issues with the codes provided and can't move forward. I believe the problem stems from the codes being sent to my inaccessible old email address. I need assistance from a real person to resolve this unique situation and regain access to my account. I've also attempted to recover my old Gmail account with no success. Your help in changing my password and login email is greatly appreciated. Thank you.

My account was blocked for 7 days, but I believe it was a mistake. I shared a post by Cheryl Kline to seek help in reporting a user named Christina Ann Luckenbaugh due to her inappropriate comments. Before I could report her, my account got blocked, even though I did not engage in any hate speech or foul language. I included the conversation below for reference. I kindly request for my Facebook account to be reinstated. Thank you.

I'm having trouble accessing my Facebook account because I forgot both the password and the email linked to it. Unfortunately, the phone number associated with the account is no longer active. I've attempted various methods to recover it without success. I would like to regain access to my old Facebook account with the username ellechor.onateyac and the email [redacted] Can you assist me in resetting the password and sending the code to my alternative email [redacted]? Thank you for your help.

My daughter passed away on November 14. I contacted Facebook to have her account removed and provided them with her birth certificate, death certificate, and funeral announcement. However, they memorialized her account by mistake. I clarified that we want it removed, not memorialized. Facebook informed me that someone assigned to her account requested the memorialization, but after speaking with her closest friends, sister, and 16-year-old son, none of them made that request. I am now raising her three children and want the account removed as her death was not under normal circumstances. There is also an old account with a disturbing photo of my granddaughter with her biological father in a harmful environment, which Facebook has refused to remove despite my explanation and evidence of the abuse. I have reached out to Facebook, but the accounts are still up, and I hope they can assist. My daughter's name is Catrina Finks, and I am Michelle Marney. Thank you.

I recently had a post removed from my business page. It was for a contest that I also paid to boost. The post requested participants to like, comment, or share to enter. This practice is common on Facebook. I have reviewed the guidelines and believe this contest is legitimate. I did not ask people to like the page, tag friends, or anything else. I am now hesitant to post anything, fearing my account may be flagged. I aim to do what's right and continue using Facebook. I would appreciate speaking with someone to gain clarity, as Facebook's information and guidelines are currently confusing to me.

I'm struggling to regain access to my Facebook account after changing my phone number and email. I reached out to a supposed Facebook representative who stayed on the phone with me for over an hour, guiding me to purchase a $[redacted] Google Card from a local store to verify my identity. Despite their instructions, I became skeptical and questioned the validity of this request when I was at the store. This experience left me feeling anxious and unsure about the whole situation. I urgently need assistance in recovering my account as it holds sentimental value to me during a difficult time in my life.

Dear Support Team, I am seeking your assistance with reactivating my account that was mistakenly disabled. I have already submitted an appeal but have not received any response from your team. The reason for my account being disabled is that initially, I had two phone numbers linked to it. I lost the first number and added a new one without removing the old one. Consequently, when I encountered login issues, I was prompted by Facebook Security to verify my account using my old phone number, which I no longer have as it was lost two years ago. Despite having a new number and other means of verification like my ID card, driver's license, or even a photo of myself, Facebook is insisting on verifying with the old number only, which is causing this issue. I am eager to regain access to my account as I have important information on it. I am willing to provide any necessary proof to verify my identity. Thank you for your attention. Sincerely, Mariglen Pacani Contact: [redacted] Account: Mariglen Pacani

Hello, my Facebook account connected to my main email address ( r**********[redacted]) was blocked due to an unauthorized log in attempt. I tried to regain access but was prompted to pass a security check I couldn't complete. The options were to get a security code from trusted contacts or provide an ID. Since this was a dormant account created by mistake, I never set up trusted contacts. The people listed for the security check were unfamiliar, and my attempts to contact them for help were fruitless. Even submitting my ID photo elicited no response. I seek assistance from customer support to recover the account and either disable or delete it. This dormant account is inundating my inbox with code requests, likely from individuals who have my email. I eagerly await your guidance. Thank you for your attention!

I purchased a quilt for my wife advertised on Facebook in November, with the expectation of receiving it by Christmas. It only arrived today, 1/18, and it was extremely disappointing. The Virginia Tech quilt I ordered was nothing like the product they showed in the ads. As a Virginia Tech graduate, I am not happy about this. The quality was very poor, just two pieces of cheap fabric sewn together. It seems like others on Facebook have experienced similar issues with orders not being fulfilled after payment. I believe the company involved is Cotton Color, with the payment going through Omega Holding. I am located near Washington D.C., and it's frustrating to see misleading ads on a platform like Facebook. My wife faced a similar situation with a fake Michael Kors product sent from a Chinese company. As educators, losing this money is significant to us. I urge Facebook to address these issues and not allow deceptive advertising practices to continue unchecked. This is unacceptable and goes against American values. I hope for a meaningful response to resolve this issue promptly.