Facebook Customer Service Issues

Hello, I would like help understanding how someone can create fake accounts to harass multiple individuals, leading them to involve the authorities, report the issue to Facebook, yet no action has been taken. Your platform has been associated with negative press in the past for harming families. I can identify the harasser and they have now extended their actions to target my children, mother, and sister. Is there a way to trace the person using the account details provided and prevent them from misusing your services? The behavior is fraudulent and must be stopped. If not resolved within the next five business days, I will escalate this matter to the media and law enforcement. Please address this promptly as it reflects poorly on your service.

I'm able to use Messenger, but I'm unable to access or locate my Facebook account, page, or profile. It seems that everyone else can see it except for me. I received an email, presumably from Facebook, notifying me that my account was accessed from Germany. The email asked me to confirm if it was me and to change my password immediately. Since it wasn't me who accessed the account from Germany, I replied "no" and promptly changed my password. However, I haven't been able to sign in to Facebook since. My family and friends informed me that my profile picture has been changed to an image of three men laughing in what appears to be Muslim attire. I've attempted to resolve this issue multiple times without success. I appreciate any guidance on how to address this situation. Thank you for your help.

I am having difficulties contacting a multi-billion dollar company as they do not provide a phone number or email address for customer support. It is frustrating that without the ability to reach a real person, they are requesting valid photo ID or passports from me. It feels like the company, F.B., operates in secrecy, making it impossible to resolve issues like being locked out of my account due to a minor issue with my username. This lack of customer support seems like an invasion of privacy, especially when they have access to all my personal photos and information that I can no longer retrieve. Despite being locked out, I still receive notifications on my new iPhone, adding to the frustration. Without access to my account, I am unsure how to proceed and properly shut it down, leaving me feeling helpless and unsure of the next steps.

This system has not been very efficient. Thank you for your efforts in helping me regain access to my original account. I only have many of those pictures on my original Facebook account, which was a lesson learned. On Friday night, my cousin sent me a screenshot of a friend request from a Bianca Ruiyter with no profile picture. I immediately shared it on my wall and warned my friends not to accept it. I then changed my password and enabled two-factor authentication in the settings, and logged out of any active sessions that were not mine. However, when I tried to log in on Saturday with the new or old password, Facebook would not let me in. The old email address linked to my account is inactive, and I can't access it since it was created a long time ago on Yahoo. I updated my profile with a new email address, [redacted], and my cell phone number hoping to reset the account through these channels, but it has not been successful. Please assist me further. Everyone values their memories, and I need access to my account to retrieve mine. Thank you for your help.

I recently created a dummy Facebook account using the email [redacted] a few days ago. However, I suspect it has been hacked as I've been receiving numerous emails about password changes, likely due to using it for the game Lineage 2 Revolution. When I tried to recover the account, it prompted me for an ID confirmation, but given that it's just a dummy account, I'm at a loss on how to proceed. I used the name Rahuel Ltwor as a character in the game. I'm unable to access my Lineage 2 Revolution account, which I've invested significant time into, and losing it would be devastating. I would appreciate any assistance in resolving this issue.

My friend, Peter K., had his account compromised by the son of a woman he lived with, leading our private messages to circulate publicly. Despite reporting them, the messages were not classified as harassment or hate speech, causing deep distress to both of us. Furthermore, a thread started by Sara L., who copied and pasted Garry T.'s post, has sparked hurtful and inaccurate discussions about me and my sons during an already challenging period of two years. As my marriage of 30 years ended, I underwent major brain surgery, and my sons began taking antidepressants, the lies, slander, and hateful content should be removed. I have blocked individuals involved but maintain contact with Sara L. to monitor the situation. Discovered by my son during a visit to my critically ill mother in the hospital, we are overwhelmed and urge prompt action to address this distressing situation.

My account for Study Edge, a study service, got disabled. I paid $50 a month and cannot access or cancel it as it's linked to Facebook. Without account access, I will keep paying indefinitely. I didn't personalize the account with a profile picture or follow anyone due to privacy reasons. I had an old account with minimal usage and two friends, but I forgot the login and created a new one. I'm unsure if this caused the issue by resembling the old account. Immediate resolution is critical; else, I'll waste money on a service I can't use or cancel. I've submitted my legal ID to Facebook for verification. Requesting prompt restoration of my disabled account.

My account associated with the email [redacted] has been inactive for some time. Unsure of the reason, I would like it deleted. I have already messaged and provided my driver's license as proof of identity, requesting the account’s deletion. As I have not accessed the account in quite a while, I have created a new one. If deleting it isn't possible, could you please unlock it so I can retrieve a few valuable pictures before deleting it myself? I am tired of spam notifications from Facebook for an account I can't access to disable them. Thank you for your anticipated assistance. Regards, A. McCallum

I am in need of urgent assistance to recover my long-standing account. Unfortunately, on October 5th, [redacted], my account was compromised due to hacking, a situation that also affected several of my friends. I swiftly changed my Facebook password, but regrettably, I then forgot it. Upon requesting a new password, a reset code was sent to me; however, the code proved ineffective, as it repeatedly showed as incorrect. Despite my multiple attempts to utilize the code, the system kept sending the same one, resulting in me being locked out of my account. I am currently unable to access even my email for a reset code, as I have not received it. The email linked to my account is [redacted] There are precious pictures of my late brother and grandmother on my account which I urgently need access to. I am more than willing to provide any necessary identification. Your prompt assistance in recovering my account, under the name Anna Shawn Saulters, would be greatly appreciated. Thank you.

Please assist me in removing the fake profiles with the names Chacho Crippin, Keephatin Crippin, Keepwatchin Crippin, and Tha Illest. My account has been hacked, and these profiles are posting inappropriate content that I do not condone. Despite multiple attempts to regain control, the hackers have altered my recovery and personal information. This situation has escalated, causing distress within my family and personal life due to bullying and offensive remarks. Your help is greatly appreciated. If you have any inquiries, please reach out to me, Talat Crippin, at [redacted]. I am unsure where else to seek assistance, and your prompt attention to this matter is crucial. Thank you in advance for your support.

I've been unable to access my account for two months and I'm still struggling due to a recent change in my phone number which is linked to my Facebook account. I now have a new phone and when I tried to log in, I couldn't access my account as I no longer have the old phone number. Despite sending my ID to confirm my identity, I haven't had any success. I've had this account for a year or two without any issues until now. It's frustrating not being able to log in. I'm not a fraud, just trying to regain access to my account. Any help from your side in unlocking my account or finding a solution would be greatly appreciated. Thank you, Ruby.

Today, I received notice that I am temporarily banned from Facebook, which has upset me greatly because I believe I haven't done anything wrong. I may have upset someone with a comment, but it was in response to the offensive comments directed at me on Katie and William's Facebook page. Despite this, I was the one banned. Facebook is my main way of staying connected with friends and family due to my illness that confines me to bed most of the time. Now, I cannot interact with my loved ones or see photos of my new grandson. Additionally, I am involved in sharing information about lost and stolen dogs, a cause close to my heart, but now I'm unable to do so. Please review my account as I have never been rude or banned before on Facebook. I hope this matter can be resolved, and I will be reaching out to address the treatment I have experienced on the platform. Thank you for your attention, Carol.

I believe my Facebook account has been cloned. I attempted to reset my password, but another Facebook account was created. The account with the dog profile picture is the fake one, while the original account has a profile picture of two people. I am unable to access the original account with either the old or new password. I'm receiving suspicious messages from various friends on Messenger mentioning receiving a duplicate friend request. I have refrained from opening these messages and have been deleting them. While trying to reset the password, I did not receive the passcode emails due to forgetting the password, but eventually got it via text. I would like the fake account with the dog picture deleted and need guidance to access the real account with the picture of the two people as passwords are not functioning.

Prosím o pomoc. V roce [redacted], 21. května, jsem nastoupil do vězení a 16. září [redacted] jsem byl propuštěn. Nyní se snažím přihlásit do svého účtu [redacted] s původním heslem "Dominik" nebo "Domidomi", ale bylo mi sděleno, že heslo bylo změněno. Nejsem si jistý, kým a proč. Na účtu mám důležitá osobní data, ke kterým bych rád měl přístup. Zřídil jsem si nový účet [redacted], prosím, porovnejte údaje z obou účtů, jsou si dost podobné. Jsem přesvědčen, že tento problém je řešitelný a doufám ve vaše pochopení. Děkuji vám za pomoc. S pozdravem, Oldřich Sojka, narozen 16.11.[redacted].

I have been struggling to access my Facebook account for the past 48 hours. The recovery codes are not effective, and I keep receiving a message stating that I have entered too many codes. I have already submitted a recovery request from another email to Facebook to verify my identity. Despite having my correct email and phone number linked to my account, I do not receive any codes on my phone. It is urgent that I regain access to my account as all my son's baby pictures are stored there, and my work contacts reach me through Facebook. I urgently need assistance in resolving this issue. My name is Jessica C., and the email associated with my Facebook account is [redacted] I have tried using my last known password without success. Your prompt help in this matter is greatly appreciated.

Hello, I am reaching out because our Facebook page named “Iranianwomen Voice” was suddenly locked and disappeared without notice. We swiftly provided the requested ID information following notification from “case++[redacted]” However, despite the one-week deadline, our page with over [redacted] members was shut down within hours, leaving us perplexed about the reason. I kindly urge Facebook technical support to promptly investigate and restore our account, preventing a migration of members to a competitor. Our goal is to share Iranian women’s stories, and we are eager to work with you to reopen the page. For assistance, please contact me through email at [redacted] I have already submitted my license and personal details and would be grateful for your help. Warm regards, Mali Rozbeh.

I'm frustrated with constantly being rejected for using simple passwords I can remember on Facebook. Since I have nothing sensitive to protect on there, I'm considering deleting my account if this continues. From: Facebook [mailto:[redacted]] Sent: Sunday, October 7, [redacted] 9:00 PM To: Ken Reckhow <[redacted]> Subject: Facebook password reset Hi Ken, Your Facebook password was reset on Sunday, October 7, [redacted], at 8:59 PM (EDT) using the email address [redacted] If you made this change, you can ignore this message. If not, please take steps to secure your account. Thank you, The Facebook Security Team This email was sent to [redacted] To stop receiving such notifications from Facebook, you can unsubscribe. Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA [redacted]

Some of my Facebook friends are telling me they've received friend requests from me that I didn't send. I've already changed my password and added the security step that sends a code to my phone when I log in. Before changing my password the first time, I noticed someone from Charlotte, North Carolina, had accessed my account from their cell phone. Recently, I saw that someone from South Carolina did the same, and I even recorded the IP address from the South Carolina cell phone. Why does this keep happening, and what should I do next? Should I change my passwords again to secure my account from unauthorized access?

I was unfairly banned from Facebook, which was later acknowledged as a mistake by them. The ban affected my ability to sell items on Facebook Marketplace and caused me to lose money. As someone with disabilities, selling items helps me make ends meet. I have evidence to show that someone manipulated Facebook tools to have me banned. It was unjust and had a negative impact on my finances. If you need more details, feel free to ask. Sincerely, Daniel S.

As an affiliate marketer, I aim to establish a positive rapport with Facebook prior to launching advertisements. It is crucial for me to be forthcoming about the products I wish to endorse. I have witnessed fellow marketers encountering ad account closures due to undisclosed reasons and aim to prevent this by proactively discussing the items I intend to promote. I believe that initiating contact with Facebook's support team to seek approval for the products will help in maintaining an active account. I am committed to adhering strictly to Facebook's regulations and focusing on endorsing products that cater to the interests and needs of the audience. Having a direct communication channel with Facebook for a review of my business before commencing with ads would be greatly appreciated.