The following are issues that customers reported to GetHuman about Facebook customer service, archive #236. It includes a selection of 20 issue(s) reported October 7, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I need urgent assistance with my Facebook Business Manager. Despite reaching out to numerous contacts, Facebook has removed all direct ways to contact customer support. I run an online consulting and marketing agency focused on helping clients grow their brands through Facebook ads. I manage ad accounts for my clients, ensuring each business has its own billing information. I'm encountering an error message stating, "You've reached the maximum number of ad accounts associated with this Business Manager account," which hinders my ability to serve my clients effectively. Is there a solution to this issue that would allow me to add more ad accounts within my Business Manager?
Thank you,
Tyler S.
Reported by GetHuman-tscher on Sonntag, 7. Oktober 2018 03:15
Hello,
I need urgent assistance with my Facebook Business Manager. I have tried contacting various sources with no reply. Facebook has removed direct customer support options, and I run an online consulting agency specializing in assisting clients with Facebook ads to enhance their brands. I help set up business pages and manage ad accounts with separate billing for each client. I encountered an error message stating I've reached the maximum ad accounts allowed in my Business Manager. This message is intended to prevent misuse. Can additional ad accounts be added to my Business Manager so I can continue leveraging Facebook's platform for my clients' benefit?
Reported by GetHuman-tscher on Sonntag, 7. Oktober 2018 03:17
Good day, my name is Lamarana Djalo. I have sadly become a victim of a video that circulated on Messenger through my account to my friends. The video is stupid, shocking, and very vulgar, capable of harming my life. It is a pornographic type of video posted to the world without my consent by a group of unknown enemies. Therefore, under the human rights law and individual rights, a crime against my honor supported by Facebook and Messenger is being committed. I kindly request that the mentioned video be destroyed on all social networks where it can be shared. Otherwise, within 48 hours, I will file a criminal complaint against Facebook and Messenger for the moral damages inflicted on my life.
Reported by GetHuman-lemosdes on Sonntag, 7. Oktober 2018 05:03
I am wondering if it's possible to prevent someone from blocking me on Facebook. My boyfriend tends to block me whenever conversations get too deep or difficult, and I'm tired of this behavior. He mentioned receiving system warnings for blocking me too frequently, but these seem to expire after a while. I've asked him numerous times to stop. Despite the questionable relationship status, I am curious if there is a method to permanently make my Facebook and Messenger accounts unblockable by him.
Reported by GetHuman-harridan on Sonntag, 7. Oktober 2018 05:20
I recently received a message regarding suspicious activity on my account when logging in. I have attempted to regain access to my Facebook account multiple times. During the login process, after deselecting old posts on the Check Commerce Posts page, the blue box for the next page just shows a spinning white circle and does not advance. It seems like there is an issue that needs to be resolved. I would appreciate being able to access my account without any further complications, given that there has been no actual suspicious activity on my account. Thank you for your help.
Reported by GetHuman-themlmdr on Sonntag, 7. Oktober 2018 07:54
Hello, I am experiencing difficulty logging into my Facebook account. I have forgotten my password and despite attempting to reset it with a 6-digit code, I keep receiving an unknown error message. I am unsure why this is happening as I have not posted anything offensive like hate speech. I suspect that there may be personal issues with my real-life friends who could have reported false information about me to Facebook. Furthermore, I am the only admin in my group, causing me to lose all my friends in the group. I urgently need assistance as my family and friends are trying to reach me. My email associated with the Facebook account is [redacted] and my name on Facebook is Dr-Khaled Akram. I appreciate any help you can provide.
Reported by GetHuman1278049 on Sonntag, 7. Oktober 2018 08:43
My Facebook account has been hacked, and I am being extorted for money. They threatened to upload a lewd video to my family and friends, even showing me screenshots of their pages to prove they are serious. I am worried and scared they will go through with their threats. I reach out for help as I cannot bear the embarrassment this could cause me.
Name: Michael Andrew Dunn
Address: 29 James Avenue, Aspendale, Victoria, Australia
Mobile: [redacted]
I plea for Facebook to assist me in blocking these individuals from my account. They somehow accessed my account using my mobile number and location. Please help before it's too late. Email: [redacted]
Reported by GetHuman-masdunn on Sonntag, 7. Oktober 2018 08:57
In September [redacted], I purchased a self-propelled mower from the marketplace from someone who went by the name Angkor Wat. He assured me the mower was in excellent condition for $[redacted]. However, after just 15 minutes of using it at home, it stopped running. When I took it to a repair shop, they informed me the engine was beyond repair and it seemed like the seller must have known about it. When I tried to contact the seller, I found out that I was blocked. A year later, I came across the same seller, now going by a new name, offering a mower. After meeting his dad at the same spot, I confronted him about the faulty mower his son had sold me. I mentioned reporting them for selling non-functional equipment, but now it seems they have blocked me or deactivated their account. I plan to reach out to the police on Monday regarding this father and son duo taking advantage of people's hard-earned money.
Reported by GetHuman-itsharpe on Sonntag, 7. Oktober 2018 08:57
Thank you for your time and assistance. I recently updated my phone for security reasons and inadvertently lost all my apps, passwords, and information. The previous phone no longer has service for SMS verification. I kindly request your help in resolving this matter. It would be beneficial if there is a way to verify that I previously used the account on this phone. I will provide screenshots from the original device as proof. Unfortunately, I can't access the associated email or receive SMS codes for verification. Your prompt assistance in this matter is greatly appreciated. The account contains valuable history and pictures that I wish to preserve. I am Brian K. from Danville, Kentucky.
Reported by GetHuman-wiccalaw on Sonntag, 7. Oktober 2018 09:00
I attempted to reset my password on Facebook because I couldn't remember the old one. Unfortunately, I got logged out and received two different codes on my accessible email addresses. After multiple attempts, I was locked out and unable to proceed. My Facebook account is crucial as it stores memories of my children growing up, and I urgently need access to it. I reported the issue the first time it occurred and have been trying to resolve this since yesterday afternoon, October 6, [redacted]. Your help in this matter is greatly appreciated.
Reported by GetHuman-txrebelc on Sonntag, 7. Oktober 2018 12:16
It seems like there have been some unusual friend requests on Facebook from people like Nancy Rollins Gantz. Here is a message that she sent: "Hi....I actually got another friend request from you yesterday...which I ignored so you may want to check your account. Hold your finger on the message until the forward button appears...then hit forward and all the people you want to forward too....I had to do the people individually. Good Luck! PLEASE DO NOT ACCEPT A NEW ONE FROM ME AT THIS TIME." It's best to be cautious and not accept any new requests for now. I have changed my password multiple times to address this issue.
Reported by GetHuman-divpriti on Sonntag, 7. Oktober 2018 12:41
I am having trouble accessing my account as my old phone and number are no longer available, which is where my password was saved. I now have a new phone with the number [redacted]. My email address is [redacted] and my backup email is [redacted] Additionally, my work email, [redacted], may be linked to the account. I need guidance on recovering my account on my new phone. I understand now the importance of saving my password in more than one place. I am eager to resolve this issue as I need access to post important information for my students' parents. Thank you for your assistance.
Reported by GetHuman1278477 on Sonntag, 7. Oktober 2018 13:04
I have been unable to access my account for nearly a month now due to an issue with the name I have been using on Facebook since I first joined. This has caused me to lose connection with friends and family over something so trivial. I would appreciate it if someone could reach out to me and clarify why my account was locked, as I believe it is unjust since many people use nicknames as their names. I am left questioning if I am being unfairly targeted due to my race or religion. I seek answers to these concerns as this situation seems extremely unfair to me. Thank you, Toby “lilpapadon” Pellicci.
Reported by GetHuman-troydini on Sonntag, 7. Oktober 2018 13:29
I go by the name Yatish Dubasi on Facebook under the username "Shinobi YT." Recently, I encountered an issue where an individual by the name of "Boriko Chanqseliani" betrayed my trust. Despite having an agreement to purchase my Clash Royale account, Boriko Chanqseliani decided to deceive me by taking the account without any payment and subsequently blocking me on Facebook to avoid communication.
I discovered Boriko Chanqseliani's identifying information through the ISBN number associated with his attempt to gain access to my email linked to the Clash Royale account. His ISBN number is identified as [redacted].[redacted].31.79. Regrettably, due to geographical constraints as I am based in the USA and Boriko and his internet service provider, Magticom, are in Georgia, making a direct phone call to address this issue seems challenging. I am uncertain whether international call charges would apply in this situation.
My Clash Royale account holds a value exceeding $[redacted] US Dollars. Seeking fairness and resolution, I aim to retrieve my account or receive the equivalent sum of $[redacted] US Dollars via PayPal.
I appreciate any assistance provided in resolving this matter effectively.
Reported by GetHuman-dubasiy on Sonntag, 7. Oktober 2018 13:42
Hello,
I am writing on behalf of Oguz Kaan Demirci, also known as Oguzkaandemirci, who is currently experiencing issues with his Instagram account. His account has been hacked since Friday evening, 5/10/[redacted], and despite providing all necessary security information, he has not received a satisfactory resolution from Instagram. He has previously reported and resolved issues with fake accounts using his name and photos. Unfortunately, this time, Instagram has not been helpful in recovering his account, which has resulted in the loss of 79 pictures and 179k followers.
Oguz Kaan has tried to prove the ownership of his account by providing accurate email addresses, phone numbers, and photos. He is disappointed with the lack of support from Instagram and feels that the company is neglecting its responsibility towards its customers.
He intends to inform others about his experience and hopes for a swift resolution to this matter.
Thank you.
Reported by GetHuman-uzkaan on Sonntag, 7. Oktober 2018 13:45
I have become aware of three different accounts created under my name, all using variations of "Nelson T Gurley" and "Ted Gurley." The person behind these accounts sends friend requests to my acquaintances, and when they accept without much scrutiny, the duplicator gains access. It would be helpful if your company could track new accounts by IP address to prevent this. These suspicious accounts may originate from Nicaragua or Nigeria as they consistently exhibit poor English. I only want to keep my original account and need the duplicates removed. I reside in Roebuck, SC, using Charter/Spectrum as my ISP. My last post was around 5th or 6th October [redacted]. If you could stop, block, and delete these unauthorized accounts, I would be sincerely grateful. As a completely disabled Vietnam 🇻🇳 Veteran, this online connection is essential to me.
Reported by GetHuman-ibeepu on Sonntag, 7. Oktober 2018 13:53
My Facebook account [redacted] got hacked, and I want to close it without losing my pictures. Can the pictures be moved to a new Facebook account? I can't remember the password to momma.love to update the email. The yahoo email I want to use is [redacted] Could you help me change it or guide me on how to keep my pictures? These pictures are very special to me. Name: Margaret Owens Email: [redacted] Phone: [redacted] DOB: 11/20/[redacted] Last 4 of social: [redacted] Can't add my DL picture.
Reported by GetHuman1278708 on Sonntag, 7. Oktober 2018 14:15
I was trying to create a business page for my boss, but ended up setting up a new account in his name using my email and phone number. Facebook is now reviewing the account after I uploaded a photo of him, and we can't access it. I didn't realize this wouldn't work. Is it possible to merge this account with his personal one, or do we need to wait for the photo review to finish first? Sorry for the confusion, I'm not familiar with these processes. Thank you.
Reported by GetHuman1278807 on Sonntag, 7. Oktober 2018 14:40
I'm Corey Devaney. I've been struggling to access my Facebook account for quite some time now because I set a new password about 6-8 months ago and immediately forgot it. Sadly, the email associated with my account is outdated, possibly [redacted] or cme50889@gmail, but my current email is [redacted] I've heard that reaching out for support via phone might not be effective, but I would prefer to try that route. Any assistance would be highly appreciated. Thank you.
Reported by GetHuman-crdevane on Sonntag, 7. Oktober 2018 14:54
I'm facing an issue trying to access my old Facebook account. I haven't logged in for over four months, and now the system is requesting a profile check and sending a text to my old UK phone number, which I no longer have access to since I moved to Greece. I attempted to log in using Google authorization but that didn't work either. Unfortunately, the only way to contact support is through logging in, which I can't do. It's frustrating that I can't access my account due to the lack of alternative authorization options. How can I regain access to my old account without the text message verification on my old number?
Reported by GetHuman1279046 on Sonntag, 7. Oktober 2018 15:35