Facebook Customer Service Issues

I have four Facebook accounts that I am struggling to access due to security reasons and constant hacking issues. I have tried to recover them using a phone number verification method, but unfortunately, I am now locked out. I can provide a photo ID to verify my identity and am willing to consolidate all my accounts into one. Please reach out to me at my new phone number [redacted] or through my iCloud email [redacted] I have had several email addresses associated with my accounts, such as [redacted] and [redacted] My other accounts share similar details like my birthday and friends list. Kindly assist me in regaining access to my accounts or merging them. Thank you for your support. Warm regards, Lori

I recently got a new smartphone and encountered issues logging into my Facebook account via the app using my usual credentials. Despite numerous attempts, I found myself unable to access my account and was prompted to reset my password. After going through the reset process and entering the code provided, I am still unable to log in. I'm eager to regain access to my original account and not create a new one. My Verizon tech support coach recommended reaching out for assistance. I miss connecting with my friends and groups on Facebook and have already waited the 24 hours as advised. My tech coach mentioned unlocking my account to help me log in. Please contact me at [redacted] to verify my identity. I appreciate your prompt assistance. Thank you. - Deborah D.

My mom accidentally signed up instead of signing into her Facebook account, causing her to reenter her information every time she tries to log in. Despite attempts to correct it, the birthdate and password keep popping up. I can't reset her computer as she has forgotten the passwords. Any suggestions for fixing this issue would be greatly appreciated. Her name is Gail Baltzer, email: [redacted] I'm Susan Blonde, her daughter and primary contact. You can reach me at [redacted].

I am having difficulty updating my Facebook page name from ‘Sopilates’ to ‘Sopilatesandbarre’. After successfully changing the name once, it was only updated to ‘So’ and now I'm unable to update it again due to name guidelines. I've attempted to create a new page with ‘Sopilates&barre’ and merge it, but that did not work. Despite sending emails and queries through the help center, my name change request is pending without any progress or feedback, causing issues for my business.

I need assistance with expanding my restaurant's Facebook page to focus exclusively on catering services. Currently, our Facebook page serves both our restaurant and catering business, but I would like to create a separate section dedicated solely to catering while still keeping it linked to the main page. After discovering Facebook's locations option, I considered adding branches to represent the catering part. However, as our catering service operates from the same location as the restaurant, I'm concerned about potential confusion. Is there a straightforward way to create an extension on my existing page that clearly directs users to the catering section without implying it's a separate entity? Thank you in advance for any guidance you can provide.

I received a call from a young lady claiming I won $[redacted],[redacted] through my Facebook account. I was suspicious, but she warned about a potential hacking incident. I reluctantly provided her with a number that appeared on my phone. The following day, I discovered I couldn't access my account. After creating a new one, I found her and requested the return of my old account, but she blocked me. Later, a spilled drink damaged my computer for several months. Now, I am unable to access my account as the phone number it requests is incorrect. I desperately want my original account back as it housed valuable memories with hundreds of friends, including pictures from my music band days in the 70s. I seek assistance in recovering my old account or starting anew.

I came across a distressing video on someone's Facebook account that has caused my 26-year-old daughter, who struggles with mental health issues and autism, to self-harm and attempt suicide multiple times. Despite requests, the person has not removed the video. I am considering hiring someone to remove it from Facebook. If anything happens to my daughter because of this video, I will hold Facebook responsible and make this situation public. Please reach out to me for more details about the video. Thank you for your prompt attention.

My account was blocked due to a post I made that was deemed to violate the standards. The post discussed the recent confirmation hearing, expressing frustration about the treatment of Judge Kavanaugh. The intent was to share my views on the subject, but it seems to have been misinterpreted. I believe in civil discourse and do not intend to cause any harm or violate any rules. It's important to engage in respectful discussions even when opinions differ. I appreciate any assistance in resolving this issue.

I clicked on a link mentioned in a post and my computer was hacked. I have an old account I can access but can't reach the help center chat from there since I'm logged into the old account. I've had my main account for about 15 years, username Tammy A. from Salisbury, North Carolina. I want to regain access to my Facebook page, but when I try to login, it requests a verification code sent to my SMS, which I can't access. I can't get to my Messenger app either. I'm unsure of what steps to take. My phone number is [redacted]. Can someone please advise me on what to do? Thank you.

Since September 14, I have received multiple messages from you regarding my request to recover my forgotten Facebook/Apple password. Initially, there seemed to be some confusion, with suggestions of resetting it as a numerical identity like [redacted] or [redacted]. Thankfully, on September 28 at 5:30 PM, you correctly identified my Apple ID as [redacted] However, the process felt unprofessional and convoluted, leading me to worry about the security of my personal information. I hope to discuss this process, understand how it could have been handled better, and address any concerns about the safety of my data. Having the option to speak with a tech representative directly would have been much more reassuring than the current experience. Thank you. - Martha S.

My original account was logged out automatically without my action. I usually kept it logged in on my phone all the time, but it suddenly logged out. When I tried to log back in, I couldn't remember the password. Regrettably, I created a second Facebook account with a different spelling of my first name. Now, I have discovered how to regain access to my original account, but before that, I need to deactivate the new account which is empty. I went to the page where both accounts were listed. I followed the deactivation steps for the new account successfully, but the issue arose when I tried to log in again - it kept defaulting to my new account instead of my original one. It seems like the deactivation of the new account may not have been successful as it still shows up when I attempt to log in.

I have sent multiple emails requesting assistance in recovering my husband's account. Despite following the steps provided, which included sending a photo of his driver's license for verification, we have not received any further communication or resolution. Our wedding photos are stored in that account, and the lack of response since September 2nd is unacceptable. We expect prompt action to regain full access to his account. Disappointed, Laura Rosenau.

I have received a threatening email from someone claiming to have hacked my information and recorded private actions through my computer. The sender is demanding money in Bitcoin to not share the video with my contacts. The email contains detailed threats and instructions on how to make the payment. If this is a legitimate concern, seeking professional help to address the hacking and extortion is advised.

Hello, I am facing a unique issue and need assistance. I forgot my new password and the recovery email account linked to my Facebook. The Gmail ID associated with it appears to have been deleted. Although I receive recovery codes there, my login for Facebook is affected. I got a new phone and can't login due to the forgotten password. My Facebook username is Neha Murthy and the linked phone number is (+1)[redacted]. Can you help me retrieve or reset my password and update my Facebook email? Thank you. Best regards, Neha

I recently discovered that my Jonathan Can account was hacked by someone named Ashton Ritchie. I have already reported this issue, but unfortunately, no action has been taken yet. The hacker changed the account name to Ashton Ritchie and is using my profile to interact with my friends. I have solid evidence that my account was compromised, but the only pieces of information I lack are the phone number and email address associated with that account. I hope this matter will be resolved soon, as I have reported the profile again today. I am currently using my Facebook account under the name William Can, but the hacked account was opened as Jonathan Can. I have deactivated one Jonathan Can account, but the other one has been renamed to Ashton Ritchie. Any assistance with this situation would be greatly appreciated. Thank you.

I am experiencing issues signing into my account. Two days ago, I was logged out and have been unable to regain access despite multiple attempts to reset my password. When trying to log in, another user named Richard Duval keeps appearing on my screen instead of Richard Lim, my actual account. Additionally, Facebook is not recognizing the SMS or WhatsApp codes sent to me, displaying an error message saying, "That code doesn't work. Please try again." I have made several unsuccessful login attempts. It is crucial to rectify this issue promptly to restore access to my rightful account. Thank you for your prompt attention to this matter.

Hello, I recently reinstalled my PC and realized that my Facebook account is still linked to an old email address that has been compromised. This poses a significant security risk. I am unable to access the old email as it was hacked. I am currently logged in on my phone but have forgotten the password for the compromised email account. I wish to update my Facebook email to [redacted] for security reasons. I am willing to verify my identity through a video call or any other necessary means to confirm ownership of the account. I appreciate your assistance in resolving this matter promptly. Thank you. Best regards, Kasper H.

I have been a member of Facebook for about 10 years, but my account is currently closed for verification. I initially used the email [redacted] under the name JAMELLE TIBBS, but go by the nickname Evangelist DELPHIYAH. I got married in [redacted], changed my nickname to Evangelist DELPHIYAH, and updated my profile name to JAMELLE ROBINSON. I have submitted all necessary documents and request to block the individual who caused this issue. This situation is hindering my communication with my family, monitoring their growth, and participating in my Music Business School group discussions. I also manage a band page with numerous fans. I am eager to regain access to my account, as a decade of information is inaccessible. I urge for a fair investigation process and a swift resolution. Thank you for your assistance.

I have been a member of Facebook for about 10 years. However, my account is currently closed until my credentials are verified. I initially started with the email "[redacted]" under the name JAMELLE TIBBS. I was ordained as an Evangelist in [redacted] and go by the name Evangelist DELPHIYAH. Following my marriage in [redacted], I changed my nickname to Evangelist DELPHIYAH and updated my profile name to JAMELLE ROBINSON. I have submitted all the necessary documents for verification but would like to ensure that whoever caused this issue is blocked. I rely on Facebook to stay connected with my family who live [redacted] miles away. This situation has disrupted my communication with them and with my Music Business School classmates through messenger. Additionally, my music artist page is impacted as it connects me with many fans. I hope that you can investigate this matter thoroughly and restore my account promptly. I look forward to regaining access to 10 years' worth of information and reconnecting with my loved ones and classmates. Thank you for your assistance. Email: [redacted]

I suspect my Facebook account was compromised because I got logged out and couldn't reset my password, which was linked to an old phone number. After verifying my ID with friends, I updated my password and phone number to 07[redacted]82. However, when I tried to log in, my new number wasn't recognized. I need help updating my phone number on my account. I also have another account linked to [redacted] (Morgan Khalsa), but I rarely use it. The account I'm locked out of is associated with my old number, 07[redacted]00. -Morgan Nichols