Facebook Customer Service Issues

Hello, on Thursday night, September 28th, my Facebook Page was hacked, and it seems my Account was compromised too. I was logged out of Facebook and Messenger and had to change my password. However, now I can't access my Notifications, Messenger, Photo Gallery, Timeline, or some recently posted pictures on my page. Strangely, others can still see my original page with all the content. The hacker might be using a blank Profile picture with my name misspelled as LaTasha Jordan instead of Tasha Jordan. I urgently need assistance to resolve this issue. Thank you for your help.

I've been unable to access my Facebook account since last Friday morning. Despite numerous attempts throughout the day and night, I have not received any phone codes from Facebook to resolve the issue. I'm concerned about why my account was disrupted and I'm eager to recover my original Facebook page. I'm also worried about the personal data stored on my page and who might have access to it if my page is not restored.

The website ebonus.gg has unfortunately been incorrectly blocked on Facebook. Despite our attempts to resolve this issue through various means, we have not been successful in getting it unblocked. It seems that the block may have occurred due to some users doubting the legitimacy of eBonus and reporting it. However, our Facebook page, eBonus.gg, remains unblocked and boasts a high rating of 4.6 out of 5, along with numerous positive reviews, demonstrating our credibility. Additionally, platforms such as TrustPilot and Scam Advisor also showcase our outstanding ratings. While our primary goal is to have the website unblocked, we are open to discussing our legitimacy with a Facebook representative and addressing any concerns they may have regarding compliance with their policies, although we are confident that we adhere to all guidelines. Best regards, Pedro Pereira - Co-Founder of eBonus.gg

Could you please remove the block setting on the Messenger app? It's blocking people I know, and I have no control over it. I prefer managing blocks on Facebook, not the Messenger app. If removing it from Facebook isn't possible, could you make it harder for the Messenger to block contacts automatically? Maybe require touching two different spots to bring up the block screen. I'm currently waiting for 48 hours with no valid reason just to communicate with my family. Thank you for addressing this issue; it would make more sense to block someone through their profile directly rather than through the Messenger app. Please fix this matter.

Hello Support Team, I am Dr. Eric Marion Howard, affiliated with Macquarie University in Sydney, Australia, residing at 6 Casuarina Close, Umina Beach, NSW. Recently, my Facebook account has been blocked for the second time while attempting to place an advertisement. Despite submitting a photo for verification, the access remains restricted. I am willing to provide additional identification documents such as my driver's license, passport, and Medicare card to prove my Australian citizenship. Originally from Romania, I have connections and colleagues from there on my social network. Having pursued my education in both Romania and Australia, including obtaining my PhD in Sydney, I have businesses registered in Australia under Azimuth Communications, Banksia Nanotech, and Banksia Naturals, with HOMEIDEA.COM.AU being one of my ventures. I have encountered an issue running an ad for Homeidea, leading to the current blockade of my account. I kindly request your assistance in unblocking my account promptly. Thank you, Dr. Eric Howard.

Dear Sir, My Facebook account from India has been blocked by a third party, but I am unaware of the issue. I request your assistance in reopening my account. The account is under the name Nishaant Kunwar, with the mobile number [redacted] and email ID [redacted] My new mobile number is [redacted]. I have received a notification regarding removed content due to a copyright infringement report from a third party, specifically from the Indian Premier League, Copyright Integrity International. If possible, could you please guide me on how to resolve this issue with the complaining party? The notice number is [redacted] and the contact information for them is [redacted] Thank you for your help in advance.

Dear Support Team, I am Dr. Eric Marion Howard from Macquarie University in Sydney, Australia. I reside at 6 Casuarina Close, Umina Beach, NSW. Unfortunately, Facebook has blocked my account access for the second time while running an ad on their platform. I am eager to regain access to Facebook and continue advertising. I have been requested to upload a photo, not my ID, but I am willing to provide additional identification such as my driver's license, passport, and Medicare details to verify my Australian citizenship. I have connections in Romania through former colleagues who are on my friends' list. I have completed my education and established my business in Australia. Recently, I received approval for my Facebook Ad for HOMEIDEA.COM.AU. Despite paying for the ad, my account remains blocked. I seek assistance in resolving this matter promptly. Kindly let me know the necessary steps to lift the block imposed on my account. Best Regards, Dr. Eric Howard

Hello, I hope you are well. I'm facing an issue with my account. Someone has reset my password for [redacted] Unfortunately, I can't log in with my previous password "razia480". I'm currently in Pakistan and my account recovery details are not up to date. Please contact me for assistance. My contact number is [redacted]-[redacted] and my email is [redacted] Thank you.

I am experiencing the same issue. My account has been blocked for the past five days, and each time I attempt to log in, I receive a message stating that I have violated the rules and am locked out for 24 hours. I am frustrated as I have not broken any rules and seek for Facebook to investigate and resolve why my account is blocked. Facebook, please unlock my account and provide an explanation for the issue at hand. It's been five days with no resolution. I suspect an individual named "Lora Arbelo" may be wrongfully blocking users. There are concerns about her behavior on Facebook, including making false assault accusations. This situation is affecting everyone and needs to be addressed.

I am having difficulty accessing my two Facebook accounts. The first account, under [redacted], has important pictures that I can't retrieve due to a hacking incident. I created a second account, beverleygedwards@hotmail, but I have forgotten the passwords and mixed up the names. As I have moved from England to Canada and no longer have the same internet access, I rely on my phone for connection. My new contact number is [redacted]. Please help me regain access to my accounts so I can retrieve my cherished photos. Thank you. Beverley McClarty (formerly Edwards, now Gillespie).

Hello, my name is Andrea Germaine Dent. I encountered an issue last Friday when trying to log into my Facebook account. Despite entering my password correctly, it kept prompting me to re-enter it, resulting in me inadvertently creating a new page out of confusion while attempting to resolve the problem. At 51 years old, I am still learning how to navigate Facebook, and this led to a bit of a mishap. I do not wish to keep the new page "Andrea Dent" as it lacks my full name and the connections I have on my original page "Andrea Germaine Dent", where I have reconnected with old friends. I have been locked out of my original page and despite several attempts to reset the password, I have not received the email with instructions as promised. I would greatly appreciate any assistance in recovering my original page "Andrea Germaine Dent" and deleting the unintended "Andrea Dent" page. Thank you in advance for your help.

I've been blocked from Facebook Marketplace and all the buying/selling groups since 09/28/[redacted]. Despite receiving multiple emails instructing me to click on the icon to refresh my access, it hasn't worked. I plan to close my account once I receive my final package from a seller on The Official M&M Group. The repeated blocks without wrongdoing are causing unnecessary stress, and Facebook seems unable to resolve the issue. It's disappointing that they can block me easily but struggle to unblock me.

Hello, I recently experienced a security issue that caused Facebook to log me out of my account. I am facing difficulty logging back in because I forgot my password after being continuously logged in for a long period. Facebook prompted me to enter an activation code sent to the email address associated with my account, but the email address ([redacted]) is inactive, making it impossible to retrieve the code. Despite my attempts, I have not been able to resolve this matter and am eager to regain access to my account due to the valuable photos and memories stored there. I would greatly appreciate it if a representative could reach out to assist me in resolving this situation and securing my account to prevent future issues. Please contact me at my current email address provided below. Thank you, Andrew

I was unfortunately scammed for $[redacted].00 by an individual going by the name Barbara Hubbard, and the scam is ongoing. It happened when I believed I was reconnecting with an old friend. When my cousin Dennis fell victim to the same scam for $[redacted].00, I reported it to the Biloxi, Ms. Police and tried to warn my friends on a new Facebook account. However, my warnings were being blocked, leading me to suspect that my old and new Facebook accounts were hacked. Despite unsubscribing from Facebook three weeks ago, the issue persists. I am 62 years old and want to delete both accounts due to the breach of trust. Exiting the accounts has become challenging due to the security measures. I am incredibly frustrated and upset by this situation. Please assist me in resolving this matter. Thank you, Debra Pound.

This morning, I received a text from my bank regarding a new debit card verification for a Facebook transfer to an individual named Taylor Friedrich. Upon contacting my bank, I discovered that $[redacted] was transferred from my account via Facebook, with an attempted transaction of almost $[redacted] following shortly after. I emphasized to my bank the concern over how someone managed to obtain not only my account number but also the necessary card details for online purchases, including the expiration date and CVV code. It is troubling that this occurred with my new debit card. Although I did not receive a notification from Wells Fargo initially, I was alerted to the issue upon the second attempt. It seems likely that the individual Taylor Friedrich may be involved in similar unauthorized activities with other accounts. I plan to explore potential legal recourse against Facebook for this situation.

My friend is unable to regain access to her account after losing it for about a year due to forgetting passwords and associated email addresses. The SIM card linked to the phone number used for the account was taken to Germany by her elder sister, who unfortunately lost it there. This situation is quite distressing. The account holds significant sentimental value as it has been in use since [redacted]. I am reaching out for assistance in recovering my friend's Facebook ID. Rest assured, we are willing to undergo any necessary verifications to prove ownership. Our sole wish is for the account to be returned to its rightful owner, my friend. Sincerely, Rohan

I did not receive an access code via text message despite multiple requests. After waiting 8 hours to sign in again, I still did not receive the code. When attempting alternate verification methods by sending a picture of a credit card, it was rejected. I then tried with my driver's license, but did not receive a confirmation email. Upon carefully rereading the email rejecting my first verification attempt, I noticed I could reply with a proper form of identification. I attached my driver's license in a reply email after a two-hour delay from receiving the initial rejection email.

Hello, I encountered an issue with Messenger on my mobile today. I was unexpectedly logged out, and upon trying to log back in, it indicated my session had expired. Unfortunately, I am now completely locked out as I cannot recall my password, and the associated email is inaccessible. Strangely, when I managed to view my account, I noticed that my profile picture, previously a tribute to my late father, had been changed to a blank image. Moreover, the account now displays an Arabic name and the personal details belonging to someone else. I seek assistance in regaining access to my account and rectifying these changes. My name is Naomi Francis, and I reside in Poole, Dorset. Born on December 12, [redacted], I had been using the username [redacted] I await your prompt response. Thank you, Naomi.

I am reaching out regarding the recent news of the 50 million account data breach, which resulted in me being logged out of my account. Unfortunately, my password was not working when I attempted to log back in. I proceeded with the account recovery process. The email address associated with my account, "[redacted]," is no longer accessible. However, the phone number "[redacted]6" linked to my account is still valid. I provided a new email address, "[redacted]," as requested and submitted 3 codes from my trusted contacts. After being informed that a confirmation email was sent, I must clarify that I did not receive any such email, despite checking all folders including spam and junk. Upon trying to resend the email, I encountered an error message stating the feature was unavailable. This issue persisted over the last 2 days despite multiple attempts with different email addresses and codes. I have followed the help center's instructions to no avail, as it only suggests checking junk mail or attempting to resend the email. I kindly request prompt assistance in resolving this matter and regaining access to my account. Best regards, Jenny W.

Dear concerned party, I have an inactive account that seems to have been created unintentionally years ago. Recently, I received an email appearing to be from Facebook, prompting me to reset my password, which I did not request. I am unsure if this email is legitimate or a phishing attempt. Could you confirm if this email is valid or if someone attempted to access my inactive account illegally? Thank you, Toni