Facebook Customer Service Issues

I am currently experiencing difficulty accessing my account due to having two accounts. Every time I input the information for my active account, the system logs me into an empty one. Unfortunately, the "search for your account" feature is not visible, making it even harder to locate the correct account. Even after trying to search using my friends' names, the system fails to recognize my account existence despite its long history on Facebook. I am frustrated and plan to delete all my accounts once I regain access. The account in question has the name Morgan Freeman and displays a profile photo of me wearing a black and purple hoodie. Despite numerous attempts using different numbers and emails associated with my main account, I keep getting logged into the inactive one that I have not used for about a year.

I've set up two-step verification on my account, but when I traveled abroad, I couldn't access it. Now that I'm back, I forgot both my Facebook and email passwords and my phone number is outdated. The alternate phone number I added is a landline, unable to receive texts, which Facebook keeps sending. I need help regaining access to my account. If the team can alter my phone verification method to phone calls instead of texts, I should be able to log in without further trouble.

To whom it may concern, I have been unable to access my account for a few weeks now. My phone, where I had the app, is broken, and I cannot remember my password. I have followed all the recovery steps provided: reaching out to my trusted contacts, updating my email and phone number, and even submitted a photo of myself with a handwritten code. Despite these efforts, I keep receiving error messages stating my request cannot be processed at the moment. The system provides various reasons for the issue, making it challenging to regain access. While I understand the need for security measures, the extent of the verification process, such as requesting my marriage license and driver's license for a name change, feels excessive and intrusive. I would appreciate clarification on this matter and swift resolution to regain access to my account. - Dana K.

Recently, I encountered issues with my app notifications. After trying to reset my password due to the 4-digit code requirement I wasn't aware of, I faced continuous difficulties. Every time I receive a 6-digit code via email, it states that I've attempted it too many times. Furthermore, the app claims there are no members with my name on Facebook when I attempt to reset the password. I urgently need access to my account since I can't even find my friends or the event I planned for my daughter's upcoming birthday party. Despite numerous attempts to contact Facebook for assistance, I haven't received any help or made progress in recovering my account. Your prompt assistance is greatly appreciated in resolving this matter.

Hello, I need to bring to your attention this concerning email: From: Haskel Chayes Date: Sun, Sep 30, 12:28 PM The sender has claimed to have compromising footage from your webcam and threatens to share it with your contacts unless you pay them $[redacted] in Bitcoin. Please be cautious and do not engage with the sender. If you have any concerns, please seek advice on how to handle this situation. Thank you.

Good morning, my name is Melissa Lightfoot from Port St. Lucie, Florida. Approximately three weeks ago, my Facebook account was unexpectedly deactivated. I was instructed to provide verification documents, which I promptly submitted, including my driver's license and membership card from BJ, a wholesale food sales club. I have been an active Facebook user since [redacted]. It has been three weeks since I was last able to access my account. I request your assistance in resolving the issue that led to my account being disabled. I suspect it may be related to the fact that I only had my first name as "m e l" and "Issa" as my last name, instead of my full last name. I kindly ask for the restriction on my account to be lifted as soon as possible. My account contains precious baby photos of my children, some of which I no longer have elsewhere. As a single mother, I use Facebook to share moments with family and friends and do not engage in controversial or divisive content. I would be very grateful if you could restore my account, as this situation has never occurred during my entire time using Facebook.

I recently noticed Case #[redacted][redacted] regarding potential fraud on my account. I provided the requested photo ID and later discovered my payment options were blocked without any explanation. Instead of the fraud issue, I am now more worried about my personal information shared with Facebook. There has been no clear reason provided for the ID request, leaving me feeling unsure about the situation. As identity theft is a prevalent issue, I am eager for an immediate explanation to address my concerns. Without a satisfactory resolution online, I may escalate this matter and seek clarification at [redacted] Broadway in New York.

I believe I have found the right place to seek assistance. I run a Facebook business page for my restaurant, and I'm pleased with its current functionality. With my business expanding rapidly, I aim to grow my Facebook presence as well. Recently, we received recognition as a top catering service in our region, alongside our successful restaurant. To provide our clients with a dedicated source for catering information and photos, I am looking to create a separate section linked to my existing page. While exploring Facebook's locations feature for adding business branches, I encountered a challenge. The catering services are directly connected to the restaurant without separate physical locations. I wish to avoid any confusion regarding the catering's association with the main restaurant. Is there a way to smoothly integrate an extension to my current page, ensuring a clear connection for visitors? Thank you in advance.

I attempted to log in to my account from my laptop but forgot my password. After changing it, I faced a security check because it appeared my account was hacked due to the login attempt from my laptop. I provided my driving license per the instructions for proof, but there is a discrepancy in my surname - "Chambyal" on the license and "Chambial" on my Facebook account. I contacted support but haven't received a solution. Please assist promptly. My email is "[redacted]"

My name is Pierre Chevrier Senior, residing in Shawville, Quebec. My nephew, Darcy Hodgins, created 2 Facebook accounts in my name, which I requested him to close. However, he has since reopened one, using it fraudulently. I want to report this activity and have both accounts permanently shut down. Please contact me at [redacted] promptly to address this matter. You can reach me at [redacted] Thank you. -Pierre Chevrier Sr.

I have been using Facebook for about 10 years now, mainly with my grandchildren's assistance. I initially used Yahoo Mail until my husband gifted me an Acer Chromebook five years ago, prompting me to switch to Gmail. However, I encountered issues accessing my old Facebook account. Subsequently, my grandchild created a new Facebook profile for me, and I started getting more comfortable using the platform until I got locked out. In an attempt to reconnect with old friends, I tried adding my maiden name to one of my accounts, which might have caused some confusion. Recently, my husband received an email forwarded from Facebook by our grandson, prompting me to reconnect with him. Now, I find myself locked out for the third time. I wish to consolidate all my Facebook accounts, as the information on each is accurate, to fully enjoy using the platform again and connect with friends.

Dear Facebook Team, I have been a Facebook user since [redacted] with the profile name "Thiêm Võ." As a US citizen residing in San Diego, California, I am concerned about my account being disabled in error. It seems that someone created a fake account using my name and picture, leading to the deactivation of my legitimate account despite re-submitting my identification and phone number for verification. The vague response from the Facebook Team citing "safety and security reasons" does not align with my understanding, as I have always abided by Facebook's standards and rules. Given these circumstances, I worry that my account may have been compromised, and I am uncertain about the legitimacy of individuals claiming to be from Facebook contacting me. I kindly request a thorough review of the situation to clarify the issue at hand. Thank you, Thiem Vo

I am experiencing issues with my Facebook account. It has been disabled, and I am unable to perform basic functions such as searching, finding friends or groups, adding friends, and accessing payment information. The notification regarding ads and payment information is unclear to me as the only uploads I have are images and promos from FineArt America, which I didn't realize could be seen as ads. Despite not receiving any clear communication about payment amounts or options, I am unable to navigate to the payment information page. I have tried reaching out via email without any response. I am considering whether it would be best to delete my current account and create a new one using the same email address, as I only have one email. I am seeking assistance to resolve these issues as I am currently unable to use Facebook effectively to connect with others. Thank you for your help. Sincerely, Sunny F.

I need help accessing my Facebook account. It was hacked last Friday, and I am unable to log in. My password is not working, and the email associated with my account, [redacted], is inaccessible as I have not used it in years. The name on my account is Sanaz Jafari - Wadaa, and my profile picture features my daughter kissing my cheek. I urgently need to regain access as my account contains precious videos of my children growing up and pictures of my military son. Despite my attempts over the years, I have been unsuccessful in changing the email linked to my Facebook page. I have tried accessing my old Gmail account on both my smartphone and laptop and have attempted to log in through the Facebook app and website without success. Please assist me, as Facebook is my primary means of staying connected with my family and military son. Thank you, Sanaz Wadaa.

I would like to explain my situation regarding my ex-husband who is posting wedding pictures and giving marriage advice on Facebook, deceiving people that we are still together. Despite being divorced since April [redacted], he continues to ignore a protection order by reopening his old Facebook account to harass me. I have changed my name on Facebook to stay in touch with close friends, but he is trying to manipulate and deceive people, including promising me his love and seeking ways to contact me despite the abusive past in our relationship. I am worried for the safety of my child and others, as he portrays himself as a preacher and pastor while engaging in inappropriate and deceitful behavior. It would be helpful if his Facebook account could be closed to prevent further manipulation. I hope to get assistance on this matter promptly without revealing my identity for safety reasons. Thank you for your support. - Irene Peters (aka Anne Rose)

I am experiencing difficulties accessing my Facebook account after switching from Yahoo to Google for my email. I have been unable to recover my password over the past three months. Despite several attempts to reset my password, I am still locked out of my Facebook account where important photos from my son's wedding are stored. I am frustrated by the lack of response and assistance from Facebook in resolving this issue.

On Monday, September 24th, I received a message with a video link. After opening the message (but not the link), my phone malfunctioned, and I was logged out of Facebook and Messenger. In response, I submitted a photo of myself holding a code and received several emails containing 6-digit codes to reset my password. Despite my attempts to regain access, each time I think I've solved the issue, I receive a pop-up indicating that a verification code has been sent to my phone via SMS. However, I never added my phone number to my Facebook account. While this step seems suspicious to me, it is necessary to receive the verification code. I'm unsure how to proceed in this situation and would deeply appreciate any clear and concise assistance offered.

Regarding Digital Account [redacted]6 for Bassem Ali Hussein (Hussein Ali), The last time I requested a personal photo to open the account, I sent the required photo as per your request. However, the account remained closed. Due to an unintended mistake, I accidentally created a new account with the same number and password as the old locked account. Once I realized the error, I promptly deleted the new account. I kindly request your assistance in understanding the situation and reopening my original account, which has approximately [redacted] friends. Thank you for your attention to this matter.

Dear Facebook, I am writing to express my concern about the disturbing videos that are becoming more prevalent on your platform. Recently, I encountered a video where a woman was being violently attacked and eventually killed by two individuals. Despite my attempts to exit the video, I was unable to do so as Facebook did not allow me to leave. Additionally, I came across a video where a person attached a firework to a dog's tail, which was not considered animal abuse by Facebook upon reporting. These incidents are deeply troubling, and they have made me question my use of Facebook. While I value the app for connecting with friends, the increase in such graphic content is unacceptable. If this issue is not addressed promptly, I may have no other option but to delete my account. I urge Facebook to take action to prevent such videos from circulating on the platform to protect users from such distressing content. Thank you for your attention to this matter.

On 9-12 & 9-13-[redacted], my accounts were hacked, including my Facebook, Google, and Yahoo. Although I managed to secure my Google and Yahoo, my Facebook account remains compromised, holding precious memories and saved items. I provided Facebook with my ID proofs, including a photo with my ID as requested. I believed I was close to regaining access after receiving an email, but then was informed my account was deactivated. Despite my efforts, I am unable to reactivate it. My email is [redacted] I still use this email and remain vigilant. If there is a way to recover my Facebook account, please assist. Thank you.