Facebook Customer Service Issues

Archive 1823

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1823. It includes a selection of 20 issue(s) reported October 29, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to access my Facebook account due to "unusual activity". I have tried to recover it using my phone number, email, and a friend's account, but my account is no longer visible. How can I recover it, please?
Reported by GetHuman8677368 on الأحد ٢٩ أكتوبر ٢٠٢٣ ٠٠:٤٩
I received a review request for my Facebook account. They removed some of my posts from groups, claiming they did not adhere to Facebook's guidelines. I believe this action was unfair as my posts were not spam and were completely accurate. They accused me of stealing money from people, which is untrue. I admit to posting the same content multiple times in various groups, which was a mistake on my part. However, I want my account to be reviewed and the ban lifted. Thank you.
Reported by GetHuman-vrushalj on الإثنين ٣٠ أكتوبر ٢٠٢٣ ٠٦:٥٧
Dear Support, I have tried all the suggested methods to recover my Facebook account without success. I am unable to remember my password and the Hotmail email associated with the account is outdated or unknown to me. Additionally, the phone number linked to the account is not recognized, and the devices I used previously to access Facebook are no longer available. Despite being able to post on Instagram, linked to my Facebook, I am unable to access my actual Facebook account. I need assistance in regaining access and would appreciate any help in restoring my account or providing login information. My account is under the name Doreen S. I am willing to provide additional verification such as a passport copy if necessary. Thank you for your assistance. Best regards, Doreen S.
Reported by GetHuman-d_semper on الإثنين ٣٠ أكتوبر ٢٠٢٣ ١٠:١٢
Dear Facebook Team, I am reaching out as a sincere user experiencing an issue with the "review requested" status on my Facebook account. Despite providing all required identity verification documents, I have yet to receive a response. I kindly ask for a review of my appeal to expedite the reopening of my account. Your prompt assistance is highly valued. Account Details: - Email: [redacted] - Date of Birth: June 24, [redacted] - Name: Mohammad Owais - Mobile Number: [redacted] Thank you for your help in resolving this matter promptly and allowing me to access my Facebook account again. Best regards, Mohammad Owais
Reported by GetHuman8678864 on الإثنين ٣٠ أكتوبر ٢٠٢٣ ١٤:٥٨
Hello Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing violations of the Facebook Community Standards. I have provided all the necessary identification information to support the reopening of my account. I kindly request you to review my appeal promptly and reactivate my Facebook account. Thank you, Facebook Team! ❣️ Full Name: Ahmad Al Natsheh Email: [redacted] Phone: [redacted] Country: Palestine --- بوه يب - significantly shortened and translated at the attached end for coherence.
Reported by GetHuman8678995 on الإثنين ٣٠ أكتوبر ٢٠٢٣ ١٦:١٣
I'm having issues with my Facebook account since September 9th. Somehow, all my emails are appearing in Spanish. I've tried to change the language to English, but it reverts back. I suspect someone may be trying to hack my account. I go by the name Nicki Scott on Facebook, and I can't access that profile either. When I call tech support, they ask for $[redacted] every time. This is frustrating as I can't access my tablet with Wi-Fi or data. My email is [redacted] I'm not sure what's going on, but I need help sorting this out as it's becoming costly.
Reported by GetHuman8679264 on الإثنين ٣٠ أكتوبر ٢٠٢٣ ١٨:٥٢
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification to prove my authenticity and request the reopening of my account. I hope my appeal is reviewed promptly, and my account is reinstated soon. Thank you, Facebook Team ❣️ Name: Ahmad Al Natsheh Email: [redacted] Phone: [redacted] Country: Palestine
Reported by GetHuman8678995 on الإثنين ٣٠ أكتوبر ٢٠٢٣ ٢١:٤١
My account was unexpectedly logged out, and when I logged back in, I had to set a new password. Shortly after, my account was locked out again, and I received a message saying it has been disabled with no option to appeal. I rely on my two business pages to communicate with customers about ongoing work, and I now have disabled customers waiting for products without any means to coordinate with them. This situation is not only impacting my business financially but also affecting the lives of vulnerable individuals I serve. I am puzzled by what occurred and frustrated that Facebook seems to provide no avenue for customer support or explanation of these actions.
Reported by GetHuman-benwarm on الثلاثاء ٣١ أكتوبر ٢٠٢٣ ٠٩:٣٢
Hello, I am Luis, and I have been dealing with an ongoing issue on Facebook since July 1st. On that date, the advertising accounts for three of my brand accounts were compromised. I initiated a case and was supported by the Meta Pro Team. They offered guidance and checked on my case every three to four days at first. In August, they informed me that they had successfully retrieved the advertising accounts. Nevertheless, they needed to link them to my personal blocked account for me to oversee (they shared a recovery link). They continued to follow up with me every few days. In early October, I got an email from Meta requesting feedback on the service provided. Worried, I reached out to inquire about my case status. I received an automated reply saying the ticket had been closed, providing the number, and suggesting opening a new case with the ticket number if I was unsatisfied and needed a resolution. Unfortunately, I can't find how to open a new case to reclaim my accounts.
Reported by GetHuman8680816 on الثلاثاء ٣١ أكتوبر ٢٠٢٣ ٢٠:٣٤
Hello Facebook Team, I am a genuine user of this account. I have been experiencing a "review requested" issue in my Facebook account for a while now. I have already submitted all the necessary identification to restore my account, but I have not received any response from your team. I kindly request you to review my appeal and reactivate my Facebook account at your earliest convenience. Thank you in advance. Email associated with my Facebook Account: [redacted] Date of Birth on Facebook: 10/06/[redacted] Name on Facebook: Mian Muhammad Anwar
Reported by GetHuman8680886 on الثلاثاء ٣١ أكتوبر ٢٠٢٣ ٢١:٤١
My Facebook account was hacked by a group calling themselves "Blessings." They have locked me out of my account and are using my information to hack other people. I am unable to receive login codes and they have activated a passkey. My FB account is linked to [redacted] Every time I receive a login code, it says it's incorrect. I can provide all the password change history and details regarding being locked out of Messenger. They even set up a Meta account using my password.
Reported by GetHuman-epaura on الثلاثاء ٣١ أكتوبر ٢٠٢٣ ٢٣:٢٥
Hackers contacted me through FB Messenger posing as a friend and requested my phone number, which I unfortunately provided. They then video called me using a fake profile picture. I was tricked into giving them a verification code, resulting in the breach of my account. They removed my phone number and email, locking me out. I've created a new account, but when I try to recover it, Facebook only recognizes my new account. I'm struggling to regain access to my original account.
Reported by GetHuman8680985 on الأربعاء ١ نوفمبر ٢٠٢٣ ٠٠:١٣
Hello Facebook Team, My personal Facebook account has been mistakenly disabled. I am familiar with all of Facebook's community guidelines and terms of services. As a long-time user, I make sure to follow all the rules on the platform. Can you please review my account and enable it as soon as possible? Thank you, Nisar Ahmed Location: Pakistan Email: [redacted] Mobile Number: [redacted]9 Date of Birth: 1.4.[redacted]
Reported by GetHuman8681074 on الأربعاء ١ نوفمبر ٢٠٢٣ ٠٢:٥٢
I can't access my emails because my Facebook account was hacked a few hours ago, and I'm struggling to get assistance. The hackers have altered all my personal and contact information. They are asking for money from all my contacts, and I haven't been able to inform everyone that it's not me. This situation is critical as most of my friends might unwittingly send the requested funds. Please assist me.
Reported by GetHuman8681812 on الأربعاء ١ نوفمبر ٢٠٢٣ ١٦:٤٥
I reported a post from September 1st where a man posted pictures of my boyfriend and me without permission and shared false information. He even threatened me in the comments. I believe this violates your standards as he defamed us for something we did not do and made threats. I have been advised by my lawyer to reach out to Facebook through methods other than the report button. The man in question, Andrew Palmer, is accused of posting misleading information and photos without consent, and I felt threatened by his actions. I would appreciate it if the post could be removed promptly.
Reported by GetHuman-mikeylov on الخميس ٢ نوفمبر ٢٠٢٣ ٠٣:٢٢
Hello, I work in digital marketing for an advertising agency. I manage advertising campaigns for a well-known dating client in France called Adopte. On October 5th, my personal Facebook and Instagram accounts, created in [redacted] with my personal email [redacted], were unexpectedly deactivated due to changes in Adopte's campaigns. The reason given was a serious violation: non-compliance with community standards related to "human exploitation." There has been no personal activity on my account related to this. The explanation provided by our contacts at Meta Business is that an Adopte advertisement mentioning a magical search function to find a specific profile automatically was flagged by the algorithm as violating community standards. Instead of blocking the ad or the advertising account, my personal account was unexpectedly disabled. The deactivation of my account by your services has unjustly deprived me of personal access to Facebook and Instagram. This has significantly impacted my work, as I cannot access the numerous advertising accounts I manage for Ad4screen agency and Meta Advertising, which is crucial for my clients. I have raised multiple requests and tickets with our professional contacts at Meta who are aware of the situation and apologize for the inconvenience but my account remains blocked with no recourse available. I am reachable via email at this address, and my professional email [redacted] or by phone at [redacted] 6 12 32 21 13. Thank you for your prompt attention. Best regards, Nicolas Sommervogel 06 12 32 21 13
Reported by GetHuman-nicosom on الخميس ٢ نوفمبر ٢٠٢٣ ١٢:٠١
Dear Facebook Team, I am a genuine user of this account and have been experiencing an ongoing issue with review requests for my Facebook account. I have provided all the necessary identification to prove my authenticity, yet I have not received any response from your team. I kindly ask you to review my appeal promptly and reinstate my Facebook account at your earliest convenience. Thank you in advance for your assistance. Account Details: Email: [redacted] Date of Birth: 03/09/[redacted] Name: Babu Islam
Reported by GetHuman8663571 on الخميس ٢ نوفمبر ٢٠٢٣ ١٢:٥١
Hello, I'm Mugurel Caldararu. My Facebook account has been hacked by someone from Singapore who changed the phone number and email associated with it. The login credentials used were [redacted] and the password was Florinlebar. I'm seeking support to regain access to my account under the page name Mugurel Craioveanu. My email is [redacted] If needed, I can provide an ID for verification. Thanks for your help. My date of birth is 10.22.[redacted].
Reported by GetHuman8683324 on الخميس ٢ نوفمبر ٢٠٢٣ ١٨:٣٦
Hello friends, welcome to my YouTube channel "Mobile Tricks Point." Have you also experienced your Facebook account being disabled? Make sure to watch this video for solutions on how to recover your disabled account in [redacted]. If you are facing the issue of a disabled Facebook account, this video will provide you with the necessary steps to recover it in [redacted]. Learn how to recover a disabled Facebook account and get your account back with the help of the Facebook team. Mobile Tricks Point is here to assist you with any disabled account queries. Please help me in getting my account opened, Facebook team.
Reported by GetHuman8684285 on الجمعة ٣ نوفمبر ٢٠٢٣ ١٣:٥٩
On Saturday, October 21st, [redacted], my Facebook account got hacked. I received notifications about friend requests being approved without my knowledge, and then a message asking if I had logged in from Texas when I am actually in Michigan. I quickly logged out and changed my password. Shortly after, I was suspended because someone linked an Instagram account that isn't mine to my profile. I've been reaching out through emails and reports but haven't received any responses. My account is suspended, but I wasn't given a timeframe for how long it will last. As the sole admin of my business page, D & D Delights LLC, I can't access my messages. While my personal page shows as suspended, the business page is still active, causing confusion for those trying to contact me. I really need assistance to lift the suspension so I can regain control of my business.
Reported by GetHuman8684610 on الجمعة ٣ نوفمبر ٢٠٢٣ ١٨:١٠

Help me with my Facebook issue

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