Facebook Customer Service Issues

Archive 1824

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1824. It includes a selection of 20 issue(s) reported November 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Facebook account with the User ID: angel.anushka.[redacted]. I've forgotten my password and after multiple attempts, I can't regain access. It's crucial for me to manage various things on my account. My login ID number is [redacted] and my name is Anushka Dixit. Please assist me in recovering my account promptly. Thank you.
Reported by GetHuman8684613 on Friday, November 3, 2023 6:12 PM
I forgot my password and the mobile number linked to my account was changed without updating it. I can't log in because I don't have access to the old number or email. I also can't access my email because it was changed. I need to recover my Facebook account urgently as it is important to me, especially since I work in the police department. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman8684872 on Friday, November 3, 2023 9:08 PM
Hello Facebook Team, I am a genuine user of this account. I have been encountering a "review requested" issue with my Facebook account for some time now. I have already submitted all the necessary identification to reopen my account, yet I have not received any response from your team. I kindly ask you to review my appeal and reactivate my Facebook account promptly. Thank you in advance for your assistance. Best regards, Babu
Reported by GetHuman8663571 on Friday, November 3, 2023 9:40 PM
I would like to report that my account has been hacked. The account name is Shay Be, and the phone number associated with it is +[redacted]69. The hacker from Singapore has changed the email linked to my account from [redacted] to [redacted] I have made multiple attempts from my computers to access and recover my account, but Facebook requires the last device used for recovery. Unfortunately, there is no option to reset the password or recover the account through the Facebook mobile application. I kindly ask Facebook to assist me in regaining access to my account as it holds sentimental value and credibility.
Reported by GetHuman-shoaabi on Saturday, November 4, 2023 8:39 AM
Hello Facebook Team, I noticed that my Facebook profile has been flagged for violations, and I take responsibility for any mistakes made. I sincerely apologize for the errors and assure you that they will not happen again. I kindly request the removal of the violations affecting my profile and to have it restored to recommended status. Thank you, ZK [redacted]
Reported by GetHuman-zabizai on Saturday, November 4, 2023 5:37 PM
Good evening, I contacted a person for fun who claims to be an astrologer and promises me a meeting that could change my life. However, this person continues to harass me on Messenger even though I asked them to leave me alone! They keep sending me messages asking me to call them on the phone. The number starts with [redacted]. I do not want to do this as I believe my future is mine to discover on my own! The person's name is Erna L., and I doubt she is truly an astrologer as she claims to be.
Reported by GetHuman8685858 on Saturday, November 4, 2023 6:43 PM
Dear Facebook Support Team, I hope you can assist me! I believe I accidentally uploaded a political comment and video that led to the disabling of my account. If I have made an error, I sincerely apologize and assure you that it won't happen again. Please help me with resolving the issue of my disabled Facebook account under the name Jamshaid J., account number [redacted]. Thank you. Sincerely, Jamshaid J.
Reported by GetHuman8685936 on Saturday, November 4, 2023 8:08 PM
I recently received a message stating that my Facebook account would be closed unless I accessed a provided link. After complying, my account was disabled due to inappropriate content posted on my linked Instagram account, which I believe was hacked. I have already deleted the suspicious Instagram account. Now, I have lost access to my connections and friends. I am seeking assistance in recovering my Facebook account and the valuable connections within it. If further information is required, please contact me at +[redacted]9 or through my Instagram account. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-rodika_k on Sunday, November 5, 2023 8:19 AM
Hello, I am experiencing difficulties logging into my Instagram account. I am unable to receive a text message containing a link to reset the password. My Instagram username is chenzhen_0529, and the associated phone number is +86 [redacted]2. Both my Instagram and Facebook accounts are linked to the same phone number. However, my Instagram account is not connected to any email address and is not linked to my Facebook account. Consequently, I am unable to access my account. I would greatly appreciate your assistance in resolving this issue. Thank you for your help and I hope everything is going well. Please, could you assist me with this matter?
Reported by GetHuman8687212 on Monday, November 6, 2023 9:45 AM
Dear Facebook Team, I'm contacting you regarding the notice I received about an earnings restriction on my Facebook page due to video originality content. I wish to clarify that all videos on my page are original creations and not uploaded from any other source, ensuring compliance with Facebook's policies. I acknowledge Facebook's commitment to policy enforcement and welcome the chance to address this matter. I can verify that the videos on my page are exclusively mine, created either by me personally or in collaboration with my team. No copyrighted material or content from external creators has been used without proper authorization. I kindly request the removal of the earnings restriction notice on my page, as I strive to adhere to Facebook's guidelines diligently. I am prepared to provide any additional evidence to support the originality of my content and resolve this issue promptly. Thank you for your prompt attention to this matter, and feel free to reach out if further information is needed. Best regards, [Your page name] South Hindi Movie Animation
Reported by GetHuman-sudeshya on Monday, November 6, 2023 3:33 PM
I logged onto Facebook on November 4th without any issues. 10 minutes later, my session expired, and when I tried to log back in, my account was disabled. I received a message saying it didn't meet community standards due to a report from a third party. I've had this account for years to stay in touch with family worldwide. I rarely post and don't believe I've done anything to violate the rules. It's frustrating to have my rights restricted for minor issues like spelling mistakes. Nowadays, people seem quick to report others, making communication difficult. I now have to rely on email since I can't access Facebook. Best regards, Darrell T.
Reported by GetHuman8687727 on Monday, November 6, 2023 5:04 PM
My Facebook page from [redacted] was hacked over three weeks ago. Despite having 2FA enabled, the hackers managed to change the email, phone number, and password. The hacker's location appeared to be in Vietnam. Upon receiving an email notification about the password change during the night, I replied that it wasn't me. Unfortunately, by the next morning, the changes had already been made. I've tried to follow Facebook's steps to reset the password, but all reset instructions and codes are being sent to the hacker's email addresses or phone number. Facebook no longer provides an option in the app to indicate that I can't access the email addresses associated with the account. Unable to access my Facebook account, I can't reach the page where I could provide a picture of my ID. Any assistance would be greatly appreciated. Thank you, Diana.
Reported by GetHuman-dijojack on Monday, November 6, 2023 5:06 PM
My Facebook account has been disabled, and I am kindly asking the Facebook team, especially Pooja Kumari, to help me reopen it. I appreciate any assistance in resolving this issue. I am uncertain about the reason for the account deactivation and hope to prevent such incidents in the future. For Facebook inquiries, please refer to the FAQ page. Contact details: Facebook Number: +[redacted]25 Name on Facebook: Pooja Kumari Reach me via Gmail: [redacted] Thank you, Facebook Help Center.
Reported by GetHuman8687781 on Monday, November 6, 2023 5:24 PM
I'm having trouble accessing my other account after disabling two-step verification. When I try to log in, I'm prompted to set up two-factor authentication for security but when I click to enable it, I'm redirected back to the login page.
Reported by GetHuman-larebhus on Monday, November 6, 2023 8:52 PM
I am writing to report a severe security breach that occurred on both my personal Facebook account and linked Business Meta account. On July 31, [redacted], an unauthorized individual gained access to my account. Here are the key details of the incident: - Date of Unauthorized Access: July 31, [redacted] - Suspicious Email Added: [redacted] - Duration of Unauthorized Activities: July 31, [redacted], to August 4, [redacted] The hacker managed my ad account, conducted unauthorized transactions on ads, and spent considerable amounts of money before ultimately deleting the ad account. Evidence I have includes an email notification of the unauthorized email addition and bank statements indicating the unauthorized transactions. Ad Account Details: - Name: Prash Ghale - Ad Account ID: [redacted][redacted] My goals are: 1. Account Restoration: I seek help in recovering access to my ad account (ID: [redacted][redacted]). 2. Reimbursement: As I did not authorize these transactions, I am requesting a full reimbursement for the expenses incurred. Despite my efforts to contact Facebook for the past 3 and a half months, I have not received any response.
Reported by GetHuman-prashgha on Tuesday, November 7, 2023 1:51 AM
Hello, My name is Andy, and I need help. My Facebook account has been blocked for over a month, and I can't unlock it. This has been very frustrating for me. When I try to log in, I receive a message stating that there was unusual activity on September 22, [redacted], and my account has been locked. I am unable to receive any verification code either on my phone or via email. I am at a loss for what to do next to regain access to my Facebook account. I would truly appreciate any assistance with this matter. Thank you, Andy Wang
Reported by GetHuman8688661 on Tuesday, November 7, 2023 9:14 AM
Hello Facebook Team, I am writing to request a review for my Facebook page, South Hindi Movie Animation, as it has been demonetized. Despite my submission for review, my page has not been assessed yet. I am eager for my original content to be reevaluated promptly so that any issues can be addressed. Thank you, Sudesh Y.
Reported by GetHuman-sudeshya on Tuesday, November 7, 2023 10:14 AM
Hello, My advertising account was disabled even before I added a payment method or launched an ad. I'm not sure why this happened. It's been two weeks now, and I would appreciate some help to 1) understand the situation and 2) reactivate my account. I have tried to reach out to you several times, but I never received a response... It's really discouraging.
Reported by GetHuman-erenaudi on Tuesday, November 7, 2023 11:41 AM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly suspended my personal Facebook account citing a violation of community standards. I have provided all the necessary identification to prove my authenticity. I kindly request your team to review my appeal promptly and reopen my Facebook account. Thank you, Malik Ahmed Saddam Email: saddammalik620@[redacted] Phone: [redacted]1 Location: Pakistan
Reported by GetHuman8688770 on Tuesday, November 7, 2023 12:18 PM
I need assistance deactivating the authentication login for my old account. My email address is [redacted], and I can access it and know the password. Unfortunately, I am unable to complete the 2nd authentication login, rendering my password useless. Despite several emails, I only receive automated responses stating it was blocked on December 8th. I hope this matter can be resolved promptly. Best regards, Andrew Nyongesa.
Reported by GetHuman8688917 on Tuesday, November 7, 2023 2:14 PM

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