Facebook Customer Service Issues

Archive 1822

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1822. It includes a selection of 20 issue(s) reported October 23, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently created a FaceBook account, but it got locked just 3 days later. Facebook claimed I didn't meet their standards, but with such a short timeframe, I didn't even get the chance to use the platform much. They are asking me to appeal, but I prefer not to. I want to stop receiving notifications from Facebook claiming I have followers while my account is inaccessible. I wish to contact FaceBook customer service to deactivate my email address and unsubscribe from Facebook permanently since I have no intention to use it. Facebook keeps bombarding me with notifications at [redacted], and they even mentioned that the name I used was false.
Reported by GetHuman8670712 on Monday, October 23, 2023 2:49 PM
I am dealing with a hacked Facebook account. The hacker altered my email, password, and phone number after I clicked on a link from a friend's request to vote. Unfortunately, I have lost control of my own account. Original Email: [redacted] Password: $h@b$[redacted] Despite my efforts to notify Facebook through their help center, I have been unsuccessful in reaching them directly. Name: Shabista Ansari (Shabs) Contact Number: [redacted] Location: Mumbai, India Thank you.
Reported by GetHuman8670730 on Monday, October 23, 2023 3:11 PM
Dear Customer Service, I am Mr. C.M. from Bronte, CT, living at 11 Via Roma. My SIM card had issues due to demagnetization for nearly a month. During this time, I have been unable to access my profile at [redacted] The password is Giumat#[redacted]. I am experiencing difficulty uploading my ID card as it requires a 1500x1000 pixel format. I tried resizing online but encountered issues uploading. I will send copies of the files. My phone number is [redacted]. I trust in your professionalism and look forward to your assistance. Good evening. P.S. I also tried with the Authentitactor app to no avail.
Reported by GetHuman-maurocar on Monday, October 23, 2023 5:47 PM
Hello! I previously operated a FB Account under the name Anselm Freder and a FB page named Marc Späni, specifically as a fiction writer sharing updates about my work. When attempting to run a campaign for my latest book titled "Putin's Little Finger" about two weeks ago, I was informed by Meta that it violated Facebook's guidelines. Unfortunately, my explanation sent via messenger was not seen, leading to my account being permanently blocked today. I tried to clarify the situation using the designated form, but encountered an issue with the password. While the FB page "Marc Späni" is still active, I am currently unable to access it. Regrettably, the account "Anselm Freder" appears to have been removed. Thank you for your assistance! Best regards, Marc Späni
Reported by GetHuman8671015 on Monday, October 23, 2023 6:34 PM
I am having trouble with my Facebook account because my old email, [redacted], has been removed by Spectrum, and I cannot retrieve emails from it. When I tried to start a new page on Facebook, I realized the saved passwords in my keychain are not up to date, and the ones I have are not working. This means I can't update or change my password since the email associated with it no longer exists. I need help updating or changing my email on Facebook so I can access my account information. Thank you.
Reported by GetHuman8671118 on Monday, October 23, 2023 7:32 PM
I am requesting the removal of my recently deceased spouse's Facebook account. The account belongs to Sandra D. Garcia. Unfortunately, I cannot provide the URL to her page since her phone is disconnected. Her email used to be [redacted] To prove her demise, I can provide a Death Certificate if you supply a fax number or email address for this purpose. Thank you. F. Chris Garcia [redacted] Snowdrop Pl. NE Albuquerque, NM [redacted]
Reported by GetHuman8671291 on Monday, October 23, 2023 10:19 PM
Hello Facebook Team, I am a genuine user of this account and have been experiencing a "review requested" issue on my Facebook account for quite some time. I have already provided all the necessary identification to reopen my account, but unfortunately, I have not received any response from your team. I kindly request you to review my appeal promptly and reopen my account at your earliest convenience. Thank you in advance. My Facebook Account Details: Email: [redacted] Date of Birth: 06/09/[redacted] Name on Facebook: Phương Ngô
Reported by GetHuman-checkphu on Tuesday, October 24, 2023 10:06 AM
Hello Facebook Team, I believe my Facebook account has been compromised. I received a request from someone in my friend list to vote for a picture on Instagram or Facebook. After providing my login details for that, both my Facebook and Instagram accounts got hacked. The passwords were changed and the associated email address was switched to [redacted] from [redacted] My Facebook ID is S S Prashant Kiran.
Reported by GetHuman-ssprash on Tuesday, October 24, 2023 2:22 PM
I created a page called "Everything Insurance, You ask, we inform" with an annuity lead generator, linking it to my FB page, Quentin T. Griffin, and Instagram. Unfortunately, my Instagram account was hacked, prompting me to remove the page and attempt to change my password. When trying to log back into FB, I was asked by Meta security to provide ID, which I did multiple times, but I was still denied access later on. Moreover, I couldn't receive the authenticator codes as they were being sent to the hacker's phone instead of mine. The phone numbers associated with my account are [redacted] and [redacted]. I'm eager to regain access to my pages as they are essential for my business.
Reported by GetHuman-qtgriffi on Tuesday, October 24, 2023 5:25 PM
I was talking to someone on Messenger named Samantha Cooty who convinced me to have a private chat and exchange explicit photos. Now, she is threatening to post my pictures on Facebook groups. I need help to remove the images from being shared.
Reported by GetHuman8672728 on Wednesday, October 25, 2023 3:12 AM
Dear Facebook team, my account was suspended because a hacker added a new Instagram account (etcharlotte.yasminel33tp) to it. The hacker's action led to the suspension of my account, which is very important to me. I kindly request the Facebook team to reopen my account. Username: Shohel Pervez Date of birth: October 20, [redacted] Email: [redacted]; [redacted] Phone number: [redacted]6
Reported by GetHuman-mdshohee on Wednesday, October 25, 2023 1:14 PM
Hello, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account for violating community standards. I have submitted all the necessary identification to reopen my account. I kindly request you to review my appeal promptly and reinstate my Facebook account. Thank you. Name: A. Hossain Email: [redacted] Phone: +[redacted][redacted]
Reported by GetHuman-nahidajm on Wednesday, October 25, 2023 6:26 PM
Dear Facebook Team, I believe my personal Facebook account was mistakenly disabled. Upon logging in, Facebook informed me that my account had been disabled and the decision was final. I consistently adhere to the community standards and have provided my real name, photos, and identity as required. I kindly request a review of my account and the reopening of the disabled profile. Thank you for your attention to this matter. Sincerely, Wai Yan Soe Moe
Reported by GetHuman-soemoewa on Wednesday, October 25, 2023 6:49 PM
I am facing an issue with Payments disappearing on my phone, tablet, and computer. I have been trying to troubleshoot and resolve this problem but have not been successful. The contact us and customer service links on Facebook seem to be leading me in circles. Payments was previously functioning fine for many months on all devices, then it only worked on my Android phone for a while before disappearing altogether. I keep receiving an error message stating: "Security reasons - For your security, payments have been temporarily turned off. Please contact us to learn more." Unfortunately, I have been unable to reach out to them as my attempts through various threads on Facebook lead me back to the same dead end. I just want to restore my payments. - R.S.
Reported by GetHuman8673688 on Wednesday, October 25, 2023 8:27 PM
I logged out of my previous phone and now I can't log back in because it's asking for an authentication code. None of my backup codes seem to work, and I'm stuck without access to my accounts on both phones and my laptop. It's frustrating, especially because my Facebook name is different from the name on my official documents. I do have access to all my email accounts, but I'm at a loss with all these login issues.
Reported by GetHuman-evoteea on Thursday, October 26, 2023 12:46 PM
I have been using Facebook Marketplace for buying and selling items. However, I have noticed an issue where every time I send a message to a seller, it creates a "group" message instead of sending it directly. This seems to result in the seller not receiving my messages. I am unsure why this is happening and would like to fix it. I prefer to message sellers individually and directly, specifically about items I am interested in purchasing. Despite searching for a solution in Meta's help section, I have not found any information regarding this problem. I really need assistance with this matter as Facebook Marketplace is essential for me.
Reported by GetHuman-b_yarbro on Thursday, October 26, 2023 3:18 PM
Hello, I need assistance to unblock my previous Facebook account as I can no longer access the registered email and phone number. The phone number linked to it has expired, causing the issue. Despite following the provided steps and using my ID, I have not received any response. I hope to regain access to my account under the name Musliha Jamaludin as soon as possible. Thank you.
Reported by GetHuman-muslihaj on Thursday, October 26, 2023 6:10 PM
My Facebook account has been compromised. The email address and phone number linked to it have been altered, leaving me unable to access it. Despite trying the recommended recovery methods without success, the account remains active with inappropriate content being shared. I am seeking a direct way to contact Facebook to resolve this issue.
Reported by GetHuman-ysrfydi on Friday, October 27, 2023 8:52 PM
I have sent friend requests to people I don't know, and some are pretending to be celebrities like Shemar Moore. After opening a Google chat as requested, I discovered it wasn't him but someone using his profile with various names. I receive between 5 to 13 fake profiles daily asking for friend requests. One of them changed his name to Scott Williams in the chat. I'm feeling hacked, violated, frightened, and scared.
Reported by GetHuman-gwenorms on Saturday, October 28, 2023 5:23 PM
My Facebook account has been blocked due to "unusual activity". I am unable to recover it using my phone number, email address, or a friend's account because my account is no longer visible... How can I go about recovering it please?
Reported by GetHuman8677368 on Sunday, October 29, 2023 12:45 AM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!