Facebook Customer Service Issues

Archive 1815

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1815. It includes a selection of 20 issue(s) reported September 28, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am attempting to recover my Facebook page. The associated email address is kathrynminks1*@yahoo.com. The profile picture includes two males and myself along with my friends. I am seeking assistance as I have not received any support responses. My account, active since around [redacted], was hacked. Despite trying various recovery methods, I received an email from Facebook's Security Team stating my account may have been compromised. I have detailed my attempts to regain access, including trying to verify my identity via camera and encountering issues with email notifications being sent to an unfamiliar address. I believe the hacker has also linked my account to an iPhone and is receiving verification codes. I need access to my account to remove their information, change the password, and regain control. I am prepared to provide a copy of my ID for verification purposes. Please assist me in recovering my cherished account where I have stored countless memories and connections. Thank you, Kathryn Goulden Minks.
Reported by GetHuman8639548 on Khamis, 28 September 2023 pukul 16.47
Both of my accounts are registered under Kathryn Goulden Minks. The Facebook page I am trying to recover has my email address kathrynminks*@yahoo.com. The profile picture features my dad, my son, my two daughters, and me. I have been unable to regain access to my account since around **** when it was hacked. Despite receiving an email from Facebook's security team, I have not been able to reset my password or secure my account. The hacker has changed my password and has access to my emails. I do not own an Iphone, yet a verification code is being sent there. I am devastated as I have many cherished memories on that account, including those with my late husband. Can someone please help me retrieve my account and remove the hacker's information? I am willing to provide a copy of my ID for verification purposes. Kathryn Goulden Minks.
Reported by GetHuman8639548 on Khamis, 28 September 2023 pukul 16.58
Hello Facebook Team, I want to express my appreciation for your team. I have been actively using my official Facebook account for several years. Unfortunately, my account has been mistakenly permanently closed. I am aware that I have 30 days to request a review of this situation. Rest assured that I have provided my genuine information to Facebook. I kindly request your prompt assistance in resolving the closure of my Facebook account. Account Information: Name: RT Turag Hasan Profile Link: www.facebook.com/RT.Turag Email: [redacted] Birthday: May 10, [redacted] Thank you.
Reported by GetHuman-turaghas on Khamis, 28 September 2023 pukul 17.20
Two years ago, I was scammed by an unknown person who pretended to be a company promising me profits if I followed certain steps. I was deceived into making them the owner of the page, then I was removed. I have tried hundreds of times and filed a complaint with Facebook, but my issue was not resolved. Despite this, I have not lost hope and I keep trying until I can regain my page named "Basra Observatory." [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Reported by GetHuman-foaafen on Khamis, 28 September 2023 pukul 23.47
I have received your information. Please check your email for an update on your request and to see what other information we require to complete the review. While we work on this, you won't be able to access Facebook for security reasons. Please log out from Omprakash Nishad and remember to download your information. If you have any questions, feel free to reach out to us at [redacted]
Reported by GetHuman-onishad on Jumaat, 29 September 2023 pukul 03.59
Dear Facebook Team, I am a genuine user of this account, but your security system mistakenly disabled my personal Facebook account citing a violation of community standards. I have provided all the necessary identification to prove my authenticity and request the reopening of my account. I hope you consider my appeal promptly. After I submitted my details, I encountered a review request problem. I kindly ask for your assistance in resolving this matter and restoring access to my Facebook account. Thank you, Zeeshan Nazeer Abbasi
Reported by GetHuman-zeesheab on Jumaat, 29 September 2023 pukul 07.23
I have been unable to access my Facebook account for the past three years because someone changed my password. I am concerned that my Gmail ID associated with my account may be permanently deleted, preventing me from resetting my password. Can someone please assist me with regaining access? Facebook User Name: Miñtû Káshyãp Gmail Associated with Facebook account: [redacted] Old Facebook Password: mk114 Date of Birth: 25/8/[redacted] Contact Email: [redacted] Thank you.
Reported by GetHuman8640428 on Jumaat, 29 September 2023 pukul 07.51
Dear Sir/Ma'am, I sincerely apologize for uploading video (copy reporter number [redacted][redacted]) on Facebook using your content without permission. I guarantee that I will refrain from posting such videos on my YouTube channel in the future. I admit my mistake and regret uploading the video to my channel. I kindly ask you to withdraw the claim. Your cooperation is highly appreciated. Thank you. Regards, Mahender Singh
Reported by GetHuman8640562 on Jumaat, 29 September 2023 pukul 11.18
Dear Facebook Support Team, I am writing to address a recent issue regarding content on my Facebook account that does not align with the Community Standards. I regret any inconvenience it may have caused and have removed the posts. I value Facebook's commitment to a safe environment and assure you it was not intentional. I'd like my posting privileges reinstated and I'm open to any training to better understand the guidelines. Thank you for your time and consideration. Best regards.
Reported by GetHuman-ajestabi on Jumaat, 29 September 2023 pukul 11.35
Hello, I am looking to delete my old Facebook account as I no longer have access to it. Despite reporting it several times, I have been unable to remove it. This account is causing me distress due to issues like bullying and public shaming. I would greatly appreciate it if you could assist me in deleting the account. I no longer have access to the phone number or email associated with the account and I have also forgotten the password. Any help in logging in or deleting the old account would be highly appreciated. Thank you.
Reported by GetHuman-thanmawi on Jumaat, 29 September 2023 pukul 11.52
I am having trouble regaining access to my hacked Facebook account. When I try to recover it, the verification code is being sent to an iPhone 11 Pro Max that is not mine, likely controlled by the hackers. Despite multiple attempts to get support from Facebook, no one has assisted me. The email I received from Facebook regarding the security breach has not led to any solutions. I am willing to provide my ID for verification if necessary. My old email, [redacted], is associated with the account I am desperately trying to recover. I have all my cherished memories on there, and it feels like someone has taken over my life since [redacted]. Please help me retrieve my account. Thank you. Kathryn Goulden Minks
Reported by GetHuman8639548 on Jumaat, 29 September 2023 pukul 15.37
Saya menghadapi masalah dengan akaun Facebook isteri saya yang atas nama Baizura Zulkiflee. Akaun ini masih mengunakan nombor telefon lama, [redacted], yang kini tidak aktif dan telah dipergunakan oleh orang lain. Masalah utama saya ialah tidak dapat mereset kata laluan kerana tidak menerima kod pengesahan dan isteri saya sudah lupa alamat emel yang didaftarkan. Bagaimana cara untuk mendapatkan semula akses ke akaun Facebook isteri saya? Saya berharap PIHAK FACEBOOK dapat memberikan bantuan kerana terdapat banyak gambar kenangan keluarga dalam akaun tersebut. Terima kasih.
Reported by GetHuman-azfarzah on Jumaat, 29 September 2023 pukul 16.11
I am having difficulty receiving assistance in recovering my hacked Facebook account. In [redacted], I originally used [redacted] for my Facebook login, then changed it to [redacted] before adding [redacted] I receive a verification code by email but then get prompted to approve it on an iPhone 11 Pro Max, a device I do not own. Facebook's two-factor authentication is enabled, and I am unable to approve the login. Despite contacting support, I have not received help, even after receiving an email from Facebook about the security breach. I am unable to log in to secure my account and believe the hacker has changed my password. I do not recognize the email o*****0@o*****.com, receiving verification codes meant for the hacker. I do not use a cellphone to log in, only my desktop computer. Can someone assist in removing the hacker's information, resetting my password, and granting me access to my account, [redacted], which holds cherished memories and connections since [redacted]? Thank you for helping me reclaim my digital life.
Reported by GetHuman8639548 on Jumaat, 29 September 2023 pukul 17.54
Hello Facebook team, I'm a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of Facebook community standards. I have submitted an appeal and I hope you can review it and reactivate my account promptly. Thank you, सपना सिंह ID Phone Number: [redacted] Password: Sapnasingh Gmail: [redacted]
Reported by GetHuman8641220 on Jumaat, 29 September 2023 pukul 18.38
Hello Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing a violation of the community standards. I have provided all the necessary identification to prove my identity. Kindly review my appeal and reactivate my account at your earliest convenience. Thank you, Facebook team. Full Name: JM Y. Email: yashuyashwanth3235@[redacted].com Phone Number: [redacted] Country: India Dear Facebook Team, my personal Facebook account has been disabled. I kindly request for it to be reopened. Thank you.
Reported by GetHuman8641236 on Jumaat, 29 September 2023 pukul 18.49
Subject: Assistance Needed with My Facebook Account Review Hello Facebook Team, I would like to bring to your attention that I have been encountering a continuous "review requested" issue with my Facebook account for quite some time now. I have already submitted all the necessary identification documents to verify my account; however, I have not received any response from your team yet. I kindly request your prompt assistance in reviewing my account and resolving this matter at your earliest convenience. I appreciate your attention to this matter. Thank you, James G. Email: [redacted] Date of Birth: 29/12/[redacted] Full Name on Facebook: James Green
Reported by GetHuman-sopyayoo on Sabtu, 30 September 2023 pukul 00.55
Subject: Request to Review Facebook Account Hello Facebook Team, I am a genuine user of this account and have been facing a review request issue on my Facebook account for a considerable period. I have already provided all the necessary identification to facilitate the reopening of my account; however, I have not received any response from your team. I kindly ask you to review my appeal promptly and reinstate access to my Facebook account. Your help in this matter would be greatly appreciated. Thank you in advance. Facebook Account Details: Email: [redacted] Date of Birth: 29/12/[redacted] Name: James Green
Reported by GetHuman-sopyayoo on Sabtu, 30 September 2023 pukul 04.25
Subject: Assistance Needed with Locked Facebook Account Hello Facebook Team, I am currently experiencing issues with my Facebook account being locked, as I am having trouble confirming my identity. I am unable to unlock my account and would appreciate your assistance in resolving this matter. I kindly request for help in unlocking my account or providing alternative verification methods such as receiving a code via email or phone number. Account Details: Name: R. Prince Email: [redacted] Phone: +[redacted]83 Password: Narmer[F2F]Ecnirp Date of Birth: 05/04/[redacted] I urge you to review my account and assist in unlocking it. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-remranpr on Sabtu, 30 September 2023 pukul 06.51
I'm having trouble accessing my Facebook account. After logging in, I received a message saying: "Check your email for an update on your request, and to find out what other information we need. We will only be able to complete your review when you send us this information. We're always looking out for the security of our community, so you can't use Facebook while we review your information." Can anyone guide me on what steps to take next? Your help is greatly appreciated. Thank you. 😢😢
Reported by GetHuman-mumairj on Sabtu, 30 September 2023 pukul 11.58
Subject: Request for Assistance with Facebook Account Hello Facebook Team, I am a genuine user of this account and have been experiencing issues with a review request on my Facebook account for an extended period. I have already submitted all the necessary identification details to verify and reactivate my account. However, I have not received any response from your team yet. I kindly request you to review my appeal promptly and assist in reopening my Facebook account at your earliest convenience. Thank you for your attention to this matter. Regards, James Green Email: [redacted] Date of Birth: 29/12/[redacted]
Reported by GetHuman-sopyayoo on Sabtu, 30 September 2023 pukul 13.45

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