Facebook Customer Service Issues

Archive 1814

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1814. It includes a selection of 20 issue(s) reported September 26, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned about my wife's ex-husband creating fake accounts in her name and using our children's pictures to harass her. I have reported these accounts labeled "juvenalia slut," "Maria Rodriguez," and "John Gouveia" featuring her picture and derogatory posts. Despite my reports, the platform has not removed them.
Reported by GetHuman-gmcfrank on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ٠٠:٤٥
Hello Customer Service Team, I am experiencing difficulty accessing my Facebook account ([redacted]) since yesterday. After uploading a copy of my ID, I received an email instructing me to log in, but I am not receiving the 6-digit code on my cell phone (+[redacted]91) to proceed. Even after attempting to reset my password, I am unable to progress further. Despite installing the Facebook app, I am not prompted for a code. When attempting to log in via a computer, I encounter an error message after uploading my ID. There is also a display issue where a different name (Sebastián García) appears under my login. Furthermore, on Messenger, my correct name and picture appear, but a different email address ([redacted]) is associated with my account. I kindly request assistance in regaining access to my Facebook account. Warm regards, V.H. From my phone
Reported by GetHuman-ongata on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ٠٦:٣٦
My Facebook account has been hacked, and someone is using it without my permission. When I try to log in, it prompts me to enter a new password as it recognizes my old one. Numerous attempts to access my account have failed since I no longer have access to the email or phone number associated with it. I provided all the relevant details and proof, believing that you can assist me promptly. Here are the necessary information: Facebook profile link: [redacted] Gmail ID: [redacted] Date of birth: 18/05/[redacted] Phone number: [redacted] Account name: Dinesh Kumar New account name: Alok Dey I have attached the requested information for your reference. Kindly recover my account. Thank you.
Reported by GetHuman8616298 on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ٠٦:٤١
Hello, I recently received a message stating that deactivation of a payment account depends on various factors including spending history, ad characteristics, and any conflicting account information. However, in my case, I haven't made any purchases or posted ads, and my account is brand new with just a payment method added like everyone else. Yet, my account has been restricted. Could you please reactivate my account and explain what mistake I made to avoid this in the future? Business Manager is essential for my work, and I rely on it. Thank you for your assistance. Best regards
Reported by GetHuman8635839 on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ١١:٢٣
Dear Facebook Support Team, I am writing to address an issue I am facing with a review request on my Facebook Page named "Najibullah Hussaini." Despite following the proper steps, I cannot view the review from the user. This obstacle is disrupting my ability to manage my Page's reputation effectively. Details of the Review Request: - Page Name: Najibullah Hussaini - User Name: سید نجیب الله حسینی - Date of Review Request: 26/09/[redacted] - Steps Taken: [Include steps followed] I seek your assistance in investigating and resolving this matter promptly. Any relevant information such as error messages, screenshots, or additional details would be provided upon your request. I am eager to cooperate to resolve this issue and appreciate your help. Thank you for your attention. I anticipate your prompt response. Best regards, Najibullah Hussaini
Reported by GetHuman-snajibu on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ١٢:٤٣
I was playing Free Fire when someone called me claiming they could exchange accounts. They promised not to hack my account, so I gave them my phone number and password. Unfortunately, they ended up hacking into my Facebook account, which is under the name Mursal Ahmed. I need help recovering both my Facebook and Free Fire accounts.
Reported by GetHuman-gbranded on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ١٥:٣٣
My Facebook account has been hacked by someone. The account details are: my account number is 83[redacted]9 and the password is a b c d e f g h i j k l m n o p q r s t u v w x y z. The hacker changed all my information and renamed the account to Khan Khan Demerit. I urgently need assistance to recover my account as it contains important information. Please help me regain access to my account.
Reported by GetHuman8636386 on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ١٧:١٦
My Facebook and Messenger accounts have been hacked, and the email address has been changed. When I attempt to follow the prompts to unlock my account, Facebook sends all information to this new email address, which I don't have access to, preventing me from proceeding. Facebook also requests an authentication code, but I am unsure how to generate one as I don't have the necessary application. This situation is incredibly frustrating for me. At 58 years old, I find this process confusing. Please, could someone contact me via phone to provide assistance? I fear losing 16 years' worth of memories and photos.
Reported by GetHuman8636878 on الثلاثاء ٢٦ سبتمبر ٢٠٢٣ ٢٢:٥٨
2 კვირის წინ, მოვიდა შეტყობინება, რომ ჩემს ექაუნთში შესვლა ცდილობდა ტაილანდიდან. მკითხებლები ვიყავი თუ არა, და ვუპასუხე, რომ ვარაფერი, დავცვალე პაროლს და ყველაფერი დაიღო. სულ 4-5 ჯერ მიმებლოკება like-ის ფუნქციას 24-საათიან რეჟიმში. მიმეგონა, რომ ჩემი ექაუნთის დაბლოკვა საჭირო ყველა like-ის ფუნქციის გამოყენებას. გს
Reported by GetHuman-ekaabula on الأربعاء ٢٧ سبتمبر ٢٠٢٣ ٠٠:١٠
Hello Facebook team, I'm a genuine user of this account and unfortunately, your security system mistakenly disabled my Facebook account again, citing a violation of the Community Standards. I have already submitted all the required identity verification, and I kindly request you to review my appeal promptly so my account can be reinstated. Thank you, Facebook Team!💖💖 Name: Lovely B. Password: Lily@[redacted]
Reported by GetHuman8633997 on الأربعاء ٢٧ سبتمبر ٢٠٢٣ ٠٩:٣٥
I manage a business page on Facebook. After a recent update, the page got linked to my personal profile, which also changed my birthday to the business's creation date. It's frustrating because I didn't make this birthday change, and I can't switch it back. I need to keep control of the business page, but I want to unlink it from my personal profile. I'm struggling to figure out how to revert my profile back to normal without the link between the two. Any help on how to resolve this would be greatly appreciated. Thank you.
Reported by GetHuman-blaiked on الأربعاء ٢٧ سبتمبر ٢٠٢٣ ٢١:٢٩
Dear Sir, I have not used my Facebook account in the last four years due to someone changing my password and the associated Gmail account being deleted. As a result, I cannot reset my Facebook password. Please assist me in resolving this issue. Thank you, Miñtû K.
Reported by GetHuman8638741 on الخميس ٢٨ سبتمبر ٢٠٢٣ ٠٣:٠٥
Dear Facebook Team, this morning when I tried to open my Facebook account, I was shocked to see a message saying my login had expired. I suspect that my little brother used my account to access an Instagram advertisement promising free rewards upon logging in. Unfortunately, after about 2 hours, I noticed my account had expired. There are many personal photos and information stored in my account, and I'm distressed to learn that the hacker has been messaging people using negative language. I am unable to access my account at all. Please assist me in recovering my Facebook account. Thank you for your help.
Reported by GetHuman8638889 on الخميس ٢٨ سبتمبر ٢٠٢٣ ٠٦:٣٧
This morning, when I opened Facebook, my account showed that my login had expired. My little brother was using my account for Instagram advertising. He clicked on a link promising free rewards if I logged in, which caused the issue. Within 2 hours, my account expired, and personal photos and information were compromised. The hacker was sending negative messages using my account. Please assist me in recovering my Facebook account. Thank you for your help.
Reported by GetHuman8638889 on الخميس ٢٨ سبتمبر ٢٠٢٣ ٠٦:٣٨
Hello, my name is Binoy Samuel. I am reaching out because my email account, [redacted], has been locked. I am unable to access my account as I am not receiving the verification code needed for Facebook's 2-step verification. Despite activating it, the code is not coming through. I understand there is a limit on the number of security code requests within a specific timeframe for security purposes. Could you please assist me with this issue? Thank you.
Reported by GetHuman8639092 on الخميس ٢٨ سبتمبر ٢٠٢٣ ١٠:٣٦
Hi Facebook Support, I am the rightful owner of the FI SH Facebook account. Today at 3:30 PM, I received an email informing me of a password and email change, which I did not initiate. I have attempted various methods to regain access to my account but the hacker has successfully altered the login email, preventing me from receiving the verification code. My original email is [redacted] and the password is I0i55Z07bPi. Additionally, my account activity shows an IP address from Malaysia, yet it has been traced to Hanoi, Vietnam, indicating suspicious activity. I kindly request Facebook's assistance in recovering my account. Please review the previous activity log to verify this breach. If any further documentation or information is needed, kindly reach out to me via email. Thank you for your support. Best regards, Khoo Pei Qin
Reported by GetHuman-khooicy on الخميس ٢٨ سبتمبر ٢٠٢٣ ١١:٤٢
Dear Sir, I am writing to inform you that my Facebook account has been disabled without any explanation. I want to clarify that I have not engaged in any illegal activities on my personal account and always adhere to Facebook's community guidelines. I have provided my real name, photos, and phone number for verification purposes as this is my authentic account. It seems that someone has reported my account maliciously. I have important personal data stored on my profile and I am unable to access it now. I kindly request your assistance in recovering my account. Name on Account: আমি সেই রাসেল Password: [redacted] Phone Number: +[redacted][redacted] Email: [redacted] Thank you, Facebook Team.
Reported by GetHuman8639325 on الخميس ٢٨ سبتمبر ٢٠٢٣ ١٤:٢٤
Hello team, I am reaching out because my personal Facebook account was mistakenly disabled. I have always followed Facebook's policies by using my original name, date of birth, and address on my account. I am very upset as this account is 10 years old and holds important data for me. I kindly ask you to review my appeal closely and enable my disabled Facebook account promptly. Thank you.
Reported by GetHuman8639354 on الخميس ٢٨ سبتمبر ٢٠٢٣ ١٤:٤٣
Hello, I am contacting you about a friend's hacked Facebook account. We are unable to find a way to report this issue or have the account blocked. I kindly request your assistance in helping my friend, Hiba Bousarsar, with the following original account details: [redacted] and phone number: +33 7 53 87 62 83. Her account has been breached, and the hacker has changed her login credentials and associated phone number, including accessing her Instagram account. I urge you to address this issue promptly to prevent any potential harm to her friends and family. If account recovery is not feasible, please consider closing or deleting the compromised account. If my friend can reclaim access, she is willing to provide any necessary verification details. Thank you for your attention to this matter.
Reported by GetHuman-hibabou on الخميس ٢٨ سبتمبر ٢٠٢٣ ١٦:٣٠
I am having trouble recovering my Facebook page that got hacked. I have tried reaching out to support with no response. The account has been in my possession since around [redacted]. I received an email from Facebook acknowledging the hack, but I am unable to log in as the hacker changed the password. I have tried to verify my identity by showing my ID through the camera without success. The hacker also has access to the email where the verification codes are being sent. I do not use a cellphone for login, only my desktop computer. I have two Facebook accounts under Kathryn Goulden Minks, and I am trying to regain access to the one associated with [redacted]. Can someone please remove the hacker's information, change the password, and provide me with the access so I can retrieve my account? I am devastated as my account holds precious memories of my late husband and distant family. I am willing to provide my ID for verification purposes. Your help with this matter would be greatly appreciated.
Reported by GetHuman8639548 on الخميس ٢٨ سبتمبر ٢٠٢٣ ١٦:٤٤

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!