The following are issues that customers reported to GetHuman about Facebook customer service, archive #1811. It includes a selection of 20 issue(s) reported September 16, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a notification from Facebook, directed to me, requesting confirmation of my account due to unusual activity. On September 13, they locked me out, stating no one can access or use the account until ownership is verified. Despite submitting images of my driver's license and passport, Facebook keeps rejecting them, citing blurriness. I seek Facebook's confirmation of my account and its unblocking for immediate use.
Reported by GetHuman8622915 on Samstag, 16. September 2023 22:27
Dear Sir/Madam,
I have a promising business concept that has the potential to be very profitable. Unfortunately, I lack the necessary funds to bring this idea to life. If you are interested in pursuing this venture in India, I would be willing to share this international business idea with you. With the right resources and connections, particularly reaching out to meta (Facebook), this business could become one of the largest income-generating ventures globally within just 5 months. I kindly ask you to consider this opportunity.
Regards,
Raghvendra Kunwar Bharti
Email: [redacted]
Reported by GetHuman8621265 on Sonntag, 17. September 2023 01:51
My Facebook account was hacked on September 9, [redacted]. The hacker added their email, changed the password, and removed my email from the account. As a result, I am unable to log in. I received emails from Facebook security about these actions, but I was surprised that no security code or password was sent to me for verification. I would like to recover my account. Please take the necessary steps promptly.
Reported by GetHuman8623074 on Sonntag, 17. September 2023 02:51
I have been running a post on Marketplace for my business "Mack's Power Washing" (residential/commercial exterior cleaning) with before and after pictures of the work I have completed. The ad has been up for a while and I have renewed it a couple of times. Yesterday, I was asked if I wanted to renew it again, and I replied yes. Shortly after, I received two notifications from Marketplace saying that my ad goes against their policies and doesn't follow their rules on selling weapons. How can cleaning be compared to selling weapons? Maybe someone should review the ad and look at the pictures. The tank mentioned in the ad is at the Veterans Memorial Park in Watervliet, NY.
Reported by GetHuman-mfcroyle on Sonntag, 17. September 2023 08:48
Dear Facebook team, I am experiencing an issue with a review request for my personal Facebook account. I am unable to log in to my main ID, which I used to open this Facebook page. Consequently, I resorted to commenting on my page using another political ID. I am uncertain about the next steps as my main ID is not visible. I have included the URL for my Facebook ID for your reference. Your assistance in retrieving my Facebook ID and page would be greatly appreciated. I kindly urge the Facebook authorities to help me regain access to my account.
Reported by GetHuman8623391 on Sonntag, 17. September 2023 11:42
Dear Facebook Team,
I am currently encountering an issue with my personal Facebook account regarding a review request. I am unable to access my main ID for my Facebook page and have resorted to commenting on the page using another political ID. I am requesting assistance in resolving this matter promptly to regain access to my original Facebook ID and page. The URL code for my Facebook ID is provided for your reference.
Thank you in advance for your help in restoring my account. Your prompt attention to this matter is greatly appreciated.
Sincerely,
[Initials]
Reported by GetHuman8623402 on Sonntag, 17. September 2023 11:45
Recently, my Facebook and Messenger accounts were hacked. Some details in my profile were altered to prevent me from noticing and recovering access. I've managed to secure my Facebook account, but I'm still unable to access Messenger. I need help to regain control and secure my Messenger account.
Reported by GetHuman8623438 on Sonntag, 17. September 2023 12:39
Hello Facebook Team, I'm a genuine and longtime user of this account. Unfortunately, my Facebook account was mistakenly disabled by your security team. I have provided all the necessary identification to comply with the Facebook Community Standards. Kindly revisit your decision and reopen my account. I trust that my appeal has been reviewed, and I look forward to my Facebook account being reinstated. Thank you, Facebook Team. - A. RahmanEmail: [redacted]: [redacted]
Reported by GetHuman8600317 on Sonntag, 17. September 2023 14:29
Hello, I am Julia Jooste. I recently had my Facebook account hacked last week (Thursday/Friday) and I am now unable to access it. When attempting to secure my account by uploading my ID, I receive an error message stating, "This page isn't available. The link you followed may be broken, or the page may have been removed." I need assistance with this issue. Thank you, Julia Jooste.
Reported by GetHuman-juliajoo on Sonntag, 17. September 2023 15:05
Subject: Request for Page Name Restoration - "The Queen Daro"
Dear Team at Facebook Support,
I am contacting you to seek help regarding an unauthorized name change to my page, "The Queen Daro." The alteration was made without my consent, changing the name to [M.Ishaq Khattak]. I did not authorize this change and wish to have the original page name restored promptly.
Original Page Name: The Queen Daro
Unauthorized New Page Name: [M.Ishaq Khattak]
I would like to stress that this change was made without my knowledge or approval. "The Queen Daro" is a name I deliberately selected for my page and is an essential part of my online identity and brand.
I kindly ask for your assistance in correcting this by reverting the page name back to "The Queen Daro." This adjustment is vital for consistency and maintaining my online presence.
Please inform me if you need further information to verify my ownership of the page or to process this inquiry. I appreciate your swift attention to this issue and am eagerly awaiting the restoration of my page name.
Thank you for your help.
Best regards,
The Queen Daro
Reported by GetHuman-mediapoi on Sonntag, 17. September 2023 16:52
Hello, Facebook team, I am a real and old user of this Facebook account. Your security system team disabled my account by mistake due to a violation of Facebook's community standards. I have provided all necessary identity information for you to review and reopen my account. I hope you have received my appeal and will open my Facebook account very soon. Thank you, Facebook team. Full name: Abdul Rahman. Gmail: rahmanahmad56630@[redacted]. Number: [redacted].
Reported by GetHuman8600317 on Sonntag, 17. September 2023 20:53
Dear Facebook Team, I am a loyal user of Facebook and my account was mistakenly disabled by your security team. I have provided all necessary identification to review and reopen my account according to the Facebook Community Standards. I hope you have received my appeal and will reopen my account promptly. Thank you for your attention to this matter. From, Abdul Rahman Email: [redacted] Phone: [redacted]
Reported by GetHuman8600317 on Sonntag, 17. September 2023 21:05
Hello,
I am curious about why I am receiving a notification about a threat of deactivating a page or account on Facebook without any apparent reason, specifically regarding my page "Mouvement de Cro-Magnon contemporain (MCMC)."
The notification reads:
"Dear administrator of the fan page
Your fan page has been restricted. This means that the fan page you manage contains malicious content. What you post is not in line with Meta's policies. We have tested and confirmed that the activity on your page affects the community experience.
If you believe this is an error, please verify here: [redacted]
If the confirmation is not made within the given time frame, your Page and account will be deactivated.
Help us improve Facebook by focusing on Meta-policies.
Also, after clicking on the link provided in the notification, it appears to be non-functional."
Reported by GetHuman8623899 on Sonntag, 17. September 2023 21:12
My account got suspended due to a mistake in Facebook's algorithms. I haven't conducted any transactions but posted items for sale quickly, leading to this issue. I can't access my account now. I tried getting a code via text on my correct phone number following the prompts, but after several attempts, I haven't received it. I'm unsure how to proceed.
-Dave S.
Reported by GetHuman8624129 on Montag, 18. September 2023 02:51
Hello Facebook Team,
I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification details to prove my ownership of the account. I kindly request you to review my appeal promptly and reactivate my Facebook account at your earliest convenience.
Thank you,
Sujan Mewahang Rai
Country: Nepal
Date of Birth: [redacted]-10-1
Reported by GetHuman8624200 on Montag, 18. September 2023 04:41
We have received your details. Please check your email for an update regarding your request and to learn about any additional information required from you. We kindly ask for your cooperation in providing the necessary details to proceed with our review. For security reasons, you will be unable to access your Facebook account while this review is ongoing. Please log out from Sapna Jain and save your information. Should you need further assistance, please feel free to contact us at [redacted] Thank you for your understanding.
Reported by GetHuman-sapnaj on Montag, 18. September 2023 05:59
My Facebook account was accessed by my younger brother, who unknowingly shared the login credentials with a stranger. Consequently, this person altered the linked phone number and email address, restricting my access to the account. Despite this, I possess several pieces of evidence to verify that the account belongs to me, including ID proof, photos of myself, and college documents that I previously uploaded to my Facebook profile.
Reported by GetHuman8624286 on Montag, 18. September 2023 07:04
Hello, my Facebook account was stolen. The person deleted my email address and changed the password. The account in question is under the username Murielle Geimer, and my email address is [redacted] I have no way of recovering it because it sends a code to the person who stole it. I managed to get the email address of the impostor, which is [redacted] Can you help me? I have photos on there for over ten years. Thank you in advance.
Reported by GetHuman-dansmuri on Montag, 18. September 2023 07:31
Dear Facebook Team,
I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification to prove my authenticity and kindly request the reopening of my account at your earliest convenience.
Thank you for your attention,
Sujan Mewahang Rai
Nepal
Reported by GetHuman8624200 on Montag, 18. September 2023 09:23
My account has been hacked. I have provided all the information, including text messages showing attempts to extort money from me. I have sent the contact details of the hackers, such as the phone numbers and email addresses they are using. They altered my email and password, and are sharing my personal photos. Please assist me in regaining access to my account.
Reported by GetHuman8624629 on Montag, 18. September 2023 13:11