The following are issues that customers reported to GetHuman about Facebook customer service, archive #1809. It includes a selection of 20 issue(s) reported September 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Respected Sir/Madam,
My Facebook account has been disabled by you. According to my knowledge, I have not commented in any indecent language on anyone nor sent any inappropriate messages. I feel that my ID has been misused by someone else, for which I apologize and feel ashamed. I request you to please reactivate my ID so that such mistakes or repetitions do not happen in the future. I am very sorry.
Reported by GetHuman8614652 on Monday, September 11, 2023 3:51 PM
I have been incarcerated for four years, and unfortunately, my ex-partner took my phone and gained unauthorized access to my previous Facebook account. I can no longer use the associated phone number or recall the email linked to that profile. While I have created a new account successfully, there are cherished memories in the inaccessible account that I wish to transfer to my current one. I go by the name Taylor Chasonn, and you will notice that I now have two active accounts.
Reported by GetHuman8615486 on Tuesday, September 12, 2023 12:10 AM
I had a negative experience with a casino platform on Facebook. An agent referred to me using a disrespectful term, which made me lose my composure when inquiring about my cashout. Some agents delay cashouts until they decide to proceed. I am seeking urgent assistance to address this issue promptly as I find this behavior unacceptable. If no resolution is provided, I will need to handle this problem independently.
Reported by GetHuman8615581 on Tuesday, September 12, 2023 1:55 AM
My account was hacked, and it was supposed to be closed. Despite me having no friends, one friend I had is now unfriended. No one can see my posts that are supposed to be private. I have already contacted the FBI. The accounts were supposed to be closed down due to a lawsuit. The system needs to prevent such breaches from happening and close accounts promptly.
Reported by GetHuman8615651 on Tuesday, September 12, 2023 3:45 AM
Hello Facebook Team,
I am having an issue with my Facebook account. Every time I try to log in, it says my account has been locked and asks me to confirm my identity by uploading my IDs. Unfortunately, I no longer have access to the email and phone number linked to the account. I have already set up a new email address. Please send a recovery link to the email address I provided in the form. I would appreciate it if you could look into this matter and respond promptly.
Thank you, Facebook Team.
Reported by GetHuman-bluueest on Tuesday, September 12, 2023 5:58 AM
Raj, you have submitted an appeal on August 7, [redacted]. Please check here for the outcome. Your Facebook account is currently invisible to others, and you are unable to access it. The next steps are as follows:
- Typically, it takes us a little over a day to review your information.
- If we determine that your account complies with our Community Standards, you will regain access to Facebook.
- If we conclude that your account violates our Community Standards, it will be permanently deactivated, and you will not be able to appeal this decision. Kindly log out from Raj Zalim and consider downloading your information.
Reported by GetHuman-chamarra on Tuesday, September 12, 2023 3:36 PM
Hello Facebook team,
My Facebook account got disabled due to my mistake and I can't access it. It's my real personal account that I've been using for the last 12 years. I didn't know the Facebook policies before, but now I understand. Please give me a chance, and I promise to follow all the terms and conditions, including the community standards on human exploitation in the future. I would be very grateful for your help.
Thank you,
Sunny
Reported by GetHuman8616600 on Tuesday, September 12, 2023 6:01 PM
I've been using my Facebook account for over 12 years now. I recently got a new phone, but I keep getting an error saying my password is incorrect. I originally registered with my dad's old contact number, but he lost that phone and got a new SIM card. Now I can't access my account. My phone number is [redacted], and my Facebook name is Derrick Antwi.
Reported by GetHuman8616704 on Tuesday, September 12, 2023 7:00 PM
I apologize for the recent disruptions on your platform and I understand the impact it has on your connections and business. I kindly request the removal of my account with the ID [redacted] from Facebook. This account is associated with my personal and professional networks, and its banning will result in severe consequences for me. I am committed to adhering to Facebook's rules and regulations in the future. Your help in reinstating my account would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman8616833 on Tuesday, September 12, 2023 8:32 PM
I encountered hacking issues on Thursday, September 7, and managed to regain access an hour later. However, the following day, my account was hacked again and disabled by Facebook. At that point, resolution options seemed unavailable. Following the creation of a new account, discussions with friends suggested that recovery might be possible given the situation.
Reported by GetHuman-setsnpro on Tuesday, September 12, 2023 9:47 PM
My Facebook account is currently locked due to an issue with confirming my identity. I am unable to unlock it myself. Please assist me in unlocking my account or provide alternative options such as getting a code via email or phone number.
Name: Prakash J.
Email address: [redacted]
Mobile no: [redacted]
Password: [redacted]
Reported by GetHuman-parkashj on Wednesday, September 13, 2023 11:43 AM
Hello Facebook Review Team,
I'm writing to inform you that my Facebook account has been suspended. I have already submitted an appeal for the recovery of my account, but I have not received any response from your team. It has been a few days since the account was suspended, and I am facing an issue with the decision that my account might be permanently disabled. I kindly request your assistance in resolving this matter promptly so that I can regain access to my account.
Profile Name: Aryan S.
Email: [redacted]
Contact Number: [redacted]8
Thank you.
Reported by GetHuman8617753 on Wednesday, September 13, 2023 1:30 PM
My Facebook account, Lorna Yao, got disabled when I tried to update my birthday for privacy reasons. I have submitted valid certificates as requested, but my account is still not restored. I want to confirm that changing my birthday was a legitimate action. My email is [redacted] I appreciate any assistance in recovering my account. Thank you!
Reported by GetHuman8617934 on Wednesday, September 13, 2023 3:15 PM
My mother's Facebook account was hacked, and the hacker altered all her recovery details and the password, making it impossible for me to regain access. The email address and phone number linked to the account have been changed, preventing me from attempting password recovery. Though the page is still online, all efforts to follow recommended steps have been disappointing. We attempted the ID verification stage, but I am unable to link her ID to her account for verification as I cannot access the email and phone number now connected to the account.
Reported by GetHuman-bjbeough on Wednesday, September 13, 2023 5:50 PM
I encountered an issue with my Facebook account where my saved password disappeared from my phone. After attempting to log in with my password multiple times unsuccessfully, I got locked out. When I tried to reset my password, the process required a code from my phone number and an app authentication code that I didn't have. I proceeded to verify my account by sending my ID. Although Facebook provided me with a new password, it didn't work, and I got locked out after the first attempt due to multiple tries. The situation is quite frustrating, and I suspect my account might have been hacked. Unfortunately, getting assistance from Facebook seems to be very challenging in this matter.
Reported by GetHuman8618342 on Wednesday, September 13, 2023 7:14 PM
My Facebook account was hacked, and my email and phone number were changed. Facebook support, specifically Steve, guided me through installing apps and steps. I received emails confirming account recovery, but I still can't access it. Steve mentioned a follow-up call in 24 hours but hasn't contacted me yet. If you need further assistance, please advise.
Reported by GetHuman-hoodroll on Wednesday, September 13, 2023 10:08 PM
Hello Facebook Team,
I am writing about an issue with my Facebook account. I am experiencing a problem where a decision was disagreed with. I kindly ask you to check back on this matter for a resolution at your earliest convenience. Your prompt assistance in fixing this issue would be greatly appreciated.
Thank you,
AyAn Oo
Email: [redacted]
Phone Number: +[redacted][redacted]
I kindly request for your help in reopening and resolving the issue with my personal Facebook account. Thank you for your attention to this matter.
Reported by GetHuman8618640 on Wednesday, September 13, 2023 10:59 PM
Hi AyAn,
It appears there is an issue with your Facebook account and its visibility. Rest assured that Facebook is reviewing your account information, and a decision will be made accordingly. They aim to review all accounts promptly, but during busy periods, delays may occur. If your account is found to comply with Community Standards, you will regain access. However, if it violates these standards, it will be permanently disabled. Please be patient while awaiting their response. For any further assistance, you can reach out to the Facebook team.
Thank you!
Reported by GetHuman8618640 on Wednesday, September 13, 2023 11:01 PM
I recently had my account hacked, and now I am unable to log in. The hacker has accessed all my personal information. I need the account linked to my email, [redacted], which is now under a different name, to be closed by the company. I received three notifications asking if I was attempting to change my email and password, but I denied it each time. Despite that, I was hacked. Please resolve this issue promptly; even if it means shutting down my account to prevent further damage. I have forwarded the hacker's Gmail email address to assist in identifying the responsible party.
Reported by GetHuman8618705 on Wednesday, September 13, 2023 11:53 PM
Hello Facebook Team,
I believe my personal Facebook account was mistakenly disabled. I have always adhered to Facebook's policies by using my real name, date of birth, and address. However, my account was disabled by your algorithm. This account is 5 years old and contains important data for me. I have attached my official government identification proof with front and back pictures to support my appeal. Kindly review my case and enable my disabled Facebook account promptly. Thank you.
Reported by GetHuman8619175 on Thursday, September 14, 2023 9:43 AM