The following are issues that customers reported to GetHuman about Facebook customer service, archive #1808. It includes a selection of 20 issue(s) reported September 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help retrieving my personal account that has been locked. The phone number linked to it is not mine. Also, I am unable to recover the account via the linked Gmail. Please assist me in resolving this issue.
Reported by GetHuman8609685 on Friday, September 8, 2023 6:19 AM
Our Facebook page got restricted for excessive posting and sharing. We are unable to post anything currently. Despite not selling anything, our posts are focused on dogs from NYC ACC. Reviewing our statistics, it mentioned we made [redacted] posts in the last week. We were unaware of the term "hyper posting." Facebook notified us about the need for a security check. This situation is urgent as dogs are in danger, and our page plays a crucial role in their rescue.
Reported by GetHuman-jmtportf on Friday, September 8, 2023 6:33 AM
My personal Facebook account was disabled by mistake. I have been a Facebook user since [redacted] and have always followed the community standards, guidelines, and policies. I used my real name and date of birth on my account and did not engage in any illegal activities on the platform. I am familiar with all Meta rules. Please conduct a human review of my account and reinstate it as soon as possible. Thank you.
Name: Imran H.
Email: [redacted]
Country: India
Reported by GetHuman8608598 on Friday, September 8, 2023 10:25 AM
I lost my phone, which had Google Authenticator set up for my Facebook account. Now that I have a new phone, I can't access my account because I don't have the authenticator code or backup codes. I am logged out on all browsers and every attempt to log in is asking for these codes. The SMS and "need more help" options on iOS are not resolving the issue. I am unsure of what steps to take or whom to contact for assistance.
Reported by GetHuman8610060 on Friday, September 8, 2023 1:30 PM
Hello Facebook Review Team,
I am writing to address the suspension of my Facebook account. I have submitted an appeal for its recovery but have not received any response from your team. I am concerned about the possibility of my account being permanently disabled due to a disagreement. I kindly request a prompt resolution to this matter so that I may regain access to my account. Your swift attention to this issue would be greatly appreciated. Thank you.
Profile name: Aryan Singh
Email: [redacted]
Contact: [redacted]8
Thank you.
Reported by GetHuman8611587 on Saturday, September 9, 2023 12:31 PM
Hello Facebook Review Team,
I am writing to inquire about the status of my suspended Facebook account. I have submitted an appeal for its recovery, but have not received any response from your team yet. I am concerned about the decision to permanently disable my account and would like this issue to be resolved promptly. Your assistance in this matter would be greatly appreciated.
Thank you for your attention to this matter.
Sincerely,
Aryan S.
Email: [redacted]
Contact: [redacted]8
Reported by GetHuman-ashuavsd on Saturday, September 9, 2023 12:32 PM
Hello, I am Luigi Esposito. On 6/9/23, my Facebook account was stolen by someone named Robert Marcus. He has taken over my profile and photos. I have created a new Facebook account to notify my contacts that it's not me and have filed a report with the police.
If possible, please block this Facebook profile of Robert Marcus who now has all my contacts and photos. I also had a page for work (Esposito intonaci) that I can no longer access.
Thank you, I await your response.
Reported by GetHuman-luigies on Saturday, September 9, 2023 1:17 PM
Subject: Urgent: Compromised Facebook Account
Dear Facebook Support Team,
I am reaching out to report a critical issue regarding my Facebook account that has been compromised by an unauthorized hacker. This individual has made significant changes to my account, making it inaccessible to me. I urgently seek your assistance in resolving this matter.
Details of my compromised account are as follows:
- Full Name: [Awais Ali Baloch]
- Facebook Username: [baloch.saab.[redacted]]
- Email Address Linked to the Account: [[redacted]]
- Phone Number Associated with the Account: [+[redacted]27]
I suspect my account was hacked due to the following reasons:
1. Inability to log in with correct credentials.
2. Unauthorized password change.
3. Manipulated profile information.
4. Loss of control over security settings.
I kindly request one of the following actions:
Option 1: Account Recovery
Initiate steps to recover my account, reset the password, and enhance security to prevent future unauthorized access. I am willing to provide necessary documentation for identity verification promptly.
Option 2: Permanent Closure
If account recovery is unfeasible, kindly permanently close my account to prevent misuse. Please notify me upon closure.
I value privacy and security on your platform and trust you will address this issue promptly. My Facebook account holds sensitive data, and I am concerned about its misuse.
I am available to provide any further verification or information needed. Please respond promptly to update me on progress.
Thank you for your immediate attention. I look forward to a quick resolution.
Sincerely,
[Muhammad Awais]
Reported by GetHuman-mawaisba on Saturday, September 9, 2023 2:02 PM
Good day!
We urgently request assistance.
Our company website and EcoBeauty SPA fan page have been hacked by Vietnam. We no longer have access to our accounts. I can see attempts to use our credit card linked to our account for advertising.
Please help us recover our corporate account and fan page and block the hackers' attempts to use our credit cards.
We have never violated Facebook's Privacy Policy.
What official or personal documents can we send you?
The account has been hacked by hackers from Vietnam, I will send screenshots.
Please review this matter promptly as we do not want to harm our reputation or relationships with our clients.
Thank you for your assistance,
Team EcoBeauty&SPA
Reported by GetHuman8612260 on Saturday, September 9, 2023 8:32 PM
I'm reporting a fake business Facebook account. I own CNJ Specialty Services, and there is another account under our name that we did not create. Please assist me in having this unauthorized account removed from Facebook. Thank you.
Reported by GetHuman8612331 on Saturday, September 9, 2023 9:44 PM
Earlier tonight, I was contacted by someone claiming to be an old friend from Facebook. They asked for my phone number to help them recover their account, but I suspected it was a scam. Shortly after, my account was locked, and my friends received texts asking for money. Now, I'm completely locked out of my Facebook account and unable to regain access through any recovery methods or hacking techniques available.
Reported by GetHuman8612529 on Sunday, September 10, 2023 1:37 AM
Dear Facebook Team,
I am having trouble with my locked Facebook account as it requires me to confirm my identity. I am unable to unlock it and request your assistance to resolve this issue by providing the option to get a code via email or phone number.
I'm appealing to you, Sir, to kindly unlock my Facebook account.
Details of my Facebook account are as follows:
Name: Jenish Aparnathi
Email: [redacted]
Phone Number: [redacted]
Password: RAINBOWREE901
Thank you for your help.
Reported by GetHuman8596001 on Sunday, September 10, 2023 8:23 AM
Subject: Help Needed with Disabled Facebook Account and Page
Message:
I urgently need help as my Facebook account and its associated page have been disabled, making it impossible for me to access or manage it. I kindly ask for the deletion of the linked page in light of this issue. Your swift attention to this matter is greatly appreciated.
Sincerely,
Sam K.o
Reported by GetHuman8612860 on Sunday, September 10, 2023 9:55 AM
Dear Facebook Team,
I am facing issues with my Facebook account being locked due to an identity confirmation problem. I am unable to unlock it. Can you please assist me in unlocking my account or provide options to receive a code via email or phone number?
My real name is XYZ, and I kindly request you to unlock my Facebook account.
Account Details:
Name: Jenish Aparnathi
Email: [redacted]
Phone Number: [redacted]
Password: RAINBOWREE901
Thank you.
Reported by GetHuman8596001 on Sunday, September 10, 2023 12:58 PM
**ENG :**
Hello,
I was unfortunately hacked during my vacation and did not receive any warning emails about a login attempt.
I believe my account is deactivated, but I am unable to log back in regardless.
When attempting to log in, I receive a message stating that the password was changed on Thursday.
I am hopeful I can regain access to my account.
Best regards.
Reported by GetHuman8613110 on Sunday, September 10, 2023 2:36 PM
Sehr geehrte Damen und Herren,
ich muss Ihnen mitteilen, dass mein Konto gestern von jemandem in der Nähe von Vietnam kompromittiert wurde.
Obwohl ich eine E-Mail-Benachrichtigung von Ihnen erhalten habe, wurde innerhalb von 2 Minuten meine E-Mail-Adresse und Telefonnummer gelöscht.
Leider kann ich nun meinen Account nicht zurücksetzen, da er nicht mehr auffindbar ist. Der Angreifer hat offensichtlich meine Daten gelöscht und seine eigenen eingegeben.
Ich bitte daher dringend um Ihre Unterstützung.
Mit freundlichen Grüßen,
Heiko Holtmanns
Reported by GetHuman-heikohol on Sunday, September 10, 2023 5:42 PM
Hello, I am a genuine user of this account. The security system mistakenly disabled my personal Facebook account, citing a violation of Facebook community standards. I have submitted all necessary identification to prove my identity and request the reopening of my account. I kindly ask for your prompt assistance in reviewing my appeal and restoring access to my Facebook account.
Thank you.
Name: Rakesh B.
Email: [redacted]
Password: [redacted]
Mobile Number: [redacted]
Country: India
Reported by GetHuman8613445 on Sunday, September 10, 2023 7:29 PM
My Facebook account has been compromised, leading to unauthorized transactions through my PayPal, Bitcoin, Coinbase, and Cash App accounts. This prompted me to seek help through the Facebook customer support hotline, only to be intercepted by a phishing scam. I have since closed my bank account due to these issues and am now facing trouble restoring access to my original Facebook profile. Instead of my familiar account, I am redirected to a new Facebook page upon login attempts. I urgently need assistance in recovering my old Facebook account and wish to connect with a support representative over the phone via an [redacted] number provided by Facebook. My goal is to regain access to my original account without starting anew. Thank you for your help. - J.L. Hubert.
Reported by GetHuman8613723 on Monday, September 11, 2023 1:07 AM
My personal Facebook account has been disabled mistakenly. I am a long-time user since [redacted] and have always followed Facebook's community standards. I used my real name and date of birth on my account and have not engaged in any illegal activities on the platform. I am familiar with Facebook's rules and guidelines. I kindly request a human review of my account and ask for my disabled account to be reinstated promptly. 🙏
Name: عمران حسین
Email: [redacted]
Country: India
Reported by GetHuman8608598 on Monday, September 11, 2023 4:28 AM
Subject: Assistance Requested for Disabled Facebook Account
Dear Facebook Support Team,
I am concerned about the recent disabling of my Facebook account, possibly due to a mistake or misunderstanding. My account, under the name Issa Nidal Al Shaini and email [redacted], has been subject to suspicious login attempts from unfamiliar locations and devices. Despite changing my password, I continued to receive alerts, indicating a possible compromise.
After being notified of a compromise and subsequent account disablement without specific details, I seek your help in investigating and appealing for account recovery. I take my account security seriously and have tried to prevent unauthorized access.
I am willing to provide necessary information for verification and stress the importance of recovering my account for its personal value. Please advise on the required steps or information for account recovery. Any interim security measures you recommend are appreciated.
Thank you for your attention and I anticipate your prompt response.
Best regards,
Issa Nidal Al Shaini
Reported by GetHuman8614527 on Monday, September 11, 2023 2:52 PM