The following are issues that customers reported to GetHuman about Facebook customer service, archive #1807. It includes a selection of 20 issue(s) reported September 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Appeal for Review
Hello Facebook Team,
My official Facebook account has been locked due to a violation of the Community Guidelines. I want to emphasize that I have not posted any illegal, sexual, or inappropriate content on my account. Despite this, my account remains permanently locked. I kindly request for assistance in resolving this matter at your earliest convenience.
Thank you,
Rahmatullah
Reported by GetHuman8600052 on Tuesday, September 5, 2023 6:35 PM
My Facebook account has been hacked recently. Both the email and password associated with the account have been altered. I noticed some warning emails in my inbox regarding this issue, but when I tried to respond to confirm that it wasn't me, I found that the link had expired with no option to request a new one.
I'm not necessarily looking to recover the account; at this point, I would be content if the account could simply be deleted entirely.
Reported by GetHuman8601331 on Tuesday, September 5, 2023 9:47 PM
My account was hacked after I fell for a money flip scam. They convinced me to send $[redacted] through Cash App with the promise of making $1,[redacted]. I only had $96 left, but they pressured me to send it anyway. They also asked for my ID and a strange video thanking them for the payment. Then, they requested my Facebook email and password, claiming it was necessary for the payment. Despite my gut feeling, I sent the information. They used it to access my account and connected me to someone posing as a payroll attendant through Google Chat. They assured me of an immediate payment, but it's been days, and I haven't received anything. When they asked for more money to release the payment, I realized it was a scam. I desperately need help retrieving my Facebook account, which they have locked me out of for four days now.
Reported by GetHuman-mrsamya on Wednesday, September 6, 2023 4:47 AM
Subject: Assistance Needed: Account Recovery - [Your Full Name]
Dear Facebook Support Team,
I am reaching out regarding the recovery of my Facebook account, currently disabled or inaccessible. My account details are as follows:
- Full Name: Jihad Hassan
I suspect my account was disabled for reasons such as a security concern or policy violation. I am eager to resolve this promptly to restore access to my account, an important platform for me to stay connected with loved ones.
I am prepared to provide any necessary identification to verify my identity for the recovery process. Kindly guide me on any additional information or steps needed from my end.
Acknowledging and respecting Facebook's policies and community standards are crucial to me. I am dedicated to future compliance for the platform's security and integrity.
Your prompt attention and guidance on regaining access to my account are highly appreciated.
Thank you for your anticipated help.
Sincerely,
Jihad Hassan
Reported by GetHuman8601795 on Wednesday, September 6, 2023 5:44 AM
Hello Facebook Team, I am having trouble unlocking my Facebook account due to an issue with confirming my identity. This account is significant to me, so I kindly ask for alternative options such as receiving a code on my phone or through email to regain access. Your assistance in unlocking my Facebook account would be greatly appreciated. Thank you, Facebook Team. Account information:
Name: Kaung Myat Thu
Email: [redacted]
Birthday: September 15, [redacted]
Reported by GetHuman-myatbhon on Wednesday, September 6, 2023 6:55 AM
Hello Facebook Team,
I am having trouble unlocking my Facebook account due to an issue with confirming my identity. This account is crucial to me, and I kindly request that Facebook provides alternative options such as receiving a code via phone or email to help me recover my account. Your assistance in unlocking my Facebook account would be greatly appreciated.
Thank you,
Kaung Myat Thu
Account Information:
Email: [redacted]
Birthday: September 15, [redacted]
Reported by GetHuman-myatbhon on Wednesday, September 6, 2023 6:56 AM
Hello,
I believe my account may have been compromised as I received a notification yesterday about an attempted login that wasn't me. Shortly after, my account became inaccessible as my password and email were changed. I would appreciate any assistance in recovering my account and can provide necessary information to verify my identity. Thank you.
Reported by GetHuman8602118 on Wednesday, September 6, 2023 12:52 PM
I am experiencing an issue with my personal Facebook account being restricted. Despite waiting for 28 days, the restriction remains in place, preventing me from posting or commenting on my account. I kindly request the removal of the account restriction as I make sure to adhere to Facebook community guidelines. Thank you, Facebook team.
[redacted]
Reported by GetHuman8602258 on Wednesday, September 6, 2023 2:23 PM
Dear Sir,
I am experiencing an issue with my personal Facebook account being restricted. Despite waiting for 15 days, the restriction persists, hindering my ability to post or comment. Could you kindly assist me in removing the account restriction? I assure you that I adhere to Facebook's community guidelines.
Thank you to the Facebook Team.
[redacted]
Reported by GetHuman8602258 on Wednesday, September 6, 2023 2:29 PM
Dear Community, I am reaching out to seek assistance in gaining access to the Facebook profile of a deceased individual, G*rard Lutte, who was the founder of an NGO that I am associated with. The profile has since been turned into a memorial page, and it is crucial for us to access it for the NGO's operations. I kindly request guidance on how to proceed in becoming the heir to the profile. If necessary, I am willing to provide any required proof of association. Thank you for your help. Best regards, Quenia Guzm*n.
Reported by GetHuman8602472 on Wednesday, September 6, 2023 4:22 PM
To whom it may concern,
I am facing an issue with my German Facebook account. An unfamiliar email address, [redacted], was added to my account without my consent, and I cannot access it. Despite attempting to log in using my other email addresses, I am not receiving any verification codes or messages. It seems my account has been hacked. Could you kindly assist by either deactivating my profile or removing the unauthorized email from my account? Currently, any verification codes I request are being sent to this unknown email address, making it challenging to regain control of my account.
Thank you.
Reported by GetHuman8602686 on Wednesday, September 6, 2023 6:01 PM
Hello, I urgently need to regain access to an old Facebook account that I haven't used for many years.
It is essential for me to recover this account in order to manage the content on this old profile.
There are numerous photos and posts that I no longer wish to display today.
Or at least have the option to make them private.
It is indeed MY account and MY profile, but every attempt to recover it fails because I only remember the visible profile name... I no longer have access to the email or phone number from that time.
Can you please assist me? I can prove my identity in any way necessary; it is truly about my image and that of my loved ones.
Please, this is important to me.
Best regards,
Mélanie RICHARD DE LATOUR
Reported by GetHuman8602957 on Wednesday, September 6, 2023 9:25 PM
I use the name "Khotatso Kuti Shimati" on Facebook, but I noticed that someone else is using my phone number to log in with the name "Koketso Kokza." I want to ensure that I am the only one using my credentials. My phone number is "[redacted]" and my email is "[redacted]" Please assist me in securing my account so that only I can access it with the login details provided.
Reported by GetHuman-kkshimat on Thursday, September 7, 2023 5:47 AM
I go by Vinod Paul on Facebook. Unfortunately, I forgot my password and discovered that three accounts were created using my phone number. I kindly request the permanent deactivation of the Facebook account associated with the email [redacted] Additionally, I have already deleted this email from my phone. It is distressing to know that others are using my account for inappropriate purposes, which is why I seek your assistance in blocking it permanently. Thank you.
Reported by GetHuman8607940 on Thursday, September 7, 2023 7:17 AM
Hello Facebook Team,
I am reaching out regarding my disabled account due to an error with the security system. My account was mistakenly disabled for an alleged incorrect profile name, even though it was accurately listed as Andrew S. Shaker.
I kindly request a review of my account and the prompt reactivation of it.
Attached, you will find my profile picture and National ID for verification purposes.
Thank you for your attention to this matter.
Sincerely,
Andrew S. Shaker
Reported by GetHuman8608208 on Thursday, September 7, 2023 12:19 PM
I just activated a government phone from Assurance Wireless and cancelled an additional line on my friend's AT&T contract. Can someone help me access my old Facebook account associated with my previous Gmail address (janicebenson) and old phone number ([redacted])? I would like to transfer all friendship lists, photos, etc., to my new Gmail account ([redacted]) and new phone number ([redacted]).
Reported by GetHuman8608483 on Thursday, September 7, 2023 3:20 PM
Dear Facebook Team,
I recently uploaded a video by mistake which showed content related to an Afghan Taliban commander that was sent to me by someone. Unfortunately, my account was disabled by the Facebook team promptly. I assure you that the video was not meant to offend anyone and I understand and respect Facebook's policies. Kindly reinstate my official Facebook account. I appreciate your understanding and kindness in this matter. Thank you.
For any further communication, the Facebook Team can reach out to me via email at my disabled Facebook account: [redacted]
Reported by GetHuman8600052 on Thursday, September 7, 2023 4:16 PM
I have an email associated with my Facebook account that isn't mine. Even my phone number and email do not connect to the account. I managed to screenshot the profile picture, which is of me alongside the incorrect username, a Gmail address. I wish to regain access to my long-standing Facebook account, as it contains cherished memories and connects me with people from all over. Restoring my account is also crucial for my privacy. Some individuals reported my page to have it disabled or deactivated. Assistance in recovering the valuable memories Facebook holds for me would be deeply appreciated.
Reported by GetHuman-smthcarm on Thursday, September 7, 2023 6:57 PM
I believe my Facebook account has been compromised. The hacker has removed my phone number and email address from the account, making it impossible for me to reset the password. Despite following the instructions on the customer support page, I still can't regain access to my account. I am in urgent need of assistance to verify my identity and reclaim my account from the hacker. Any help would be greatly appreciated.
Reported by GetHuman8608991 on Thursday, September 7, 2023 7:57 PM
Subject: Issue with Deactivated Facebook Account
Hello,
I am writing to express my concern regarding the sudden deactivation of my FACEBOOK account without any prior warning. As this account plays a crucial role in my work communication, its deactivation has caused significant inconvenience. I kindly request your assistance in reviewing my case and restoring access to my account.
Should there have been any violations of the platform's rules on my part, I would appreciate direct communication on the matter to ensure compliance moving forward.
Thank you for your attention to this matter. Your prompt assistance in resolving this issue is greatly appreciated.
Best regards.
Reported by GetHuman8609654 on Friday, September 8, 2023 5:33 AM