The following are issues that customers reported to GetHuman about Facebook customer service, archive #1806. It includes a selection of 20 issue(s) reported August 31, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having an issue with a Facebook Marketplace order. The package was marked delivered, but I never received it. I contacted FedEx, who shipped it, but they provided the wrong delivery details; the order number was for a car wheel, not my dishware set. I need to contact the seller, but my Facebook accounts keep getting disabled, despite my attempts to verify them with my government ID. The seller hasn't responded to my messages sent from different accounts, and Facebook customer support has not been helpful at all.
Reported by GetHuman-mcsulli on jueves, 31 de agosto de 2023 16:32
Il mio account è stato bloccato e per sbloccarlo mi è richiesto di inviare un documento d'identità, una foto e le email. Nonostante ciò, non viene sbloccato e continuo a ricevere richieste. Desidero chiarire che non ho inviato spam, ho solo condiviso un volantino riguardante una mostra di lavori degli studenti in una sagra di paese, quindi non si trattava di spam. Vi prego gentilmente di riattivare il mio account il prima possibile. Grazie.
Reported by GetHuman8593979 on jueves, 31 de agosto de 2023 22:52
Dear Support, I am writing to express my frustration regarding a recent issue with my accounts. On August 16, I lost my phone with the double authentication for my Kennie Kennedy account, leading to its blockage. On August 18, my Kennie Junior Kennedy account faced a similar fate. Despite not breaking any rules, the loss of my phone has caused unforeseen difficulties. In a desperate move, I created another account to inform my followers, but it was also blocked on August 23. I have used a pseudonym due to past hacking incidents, and my accounts have always adhered to the rules. Kennie Kennedy is a vital business account in the space domain, and losing it would harm my credibility. Kennie Junior Kennedy provides support through my quotes to friends in need. The recent Marina Kennie Kennedy Stroganov account kept me connected with friends. I am now isolated, unable to recover my accounts due to technical issues when connecting to a new device. Despite being asked for ID, my use of a pseudonym to safeguard against hackers complicates this process. I earnestly request the restoration of my Kennie Kennedy and Kennie Junior Kennedy accounts as they are essential for my new association. Thank you for your understanding and support.
Reported by GetHuman8594385 on viernes, 1 de septiembre de 2023 9:55
Dear Facebook Team,
I acknowledge that my Facebook account has violated policies in the past, and I sincerely apologize for any inconvenience caused. My goal is to ensure a positive experience for my customers and all Facebook users. I have no intentions of misleading anyone, and I seek your assistance in preventing any future violations.
I kindly request a thorough review of my account with the hope of restoring its recommendability. My primary aim is to provide accurate information within my niche. I understand the repercussions of policy violations and respect Facebook's decisions. I would be grateful for another opportunity to adhere to the guidelines and enhance my page's reputation.
As Facebook values user experience, I am committed to being [redacted]% compliant moving forward. I appreciate your consideration and guidance on rectifying any issues to avoid future policy violations.
Thank you, Facebook Team.
Reported by GetHuman8588999 on viernes, 1 de septiembre de 2023 14:18
Veeru, I noticed that your account has been locked due to unusual activity on August 22, [redacted]. For your safety, your profile is currently hidden on Facebook, and you are unable to access your account. To assist you in unlocking your account, additional options can be provided such as a confirmation code sent to your email or phone number along with your date of birth verification.
Reported by GetHuman-kaalyt on sábado, 2 de septiembre de 2023 1:03
I recently discovered a post made from an account I don't have access to. It contains my personal information, including my name, age, and location, along with a video of me. I would appreciate discussing this matter over the phone to share additional personal details that are relevant. I struggle with severe depression, social anxiety, and trust issues, making it challenging for me to address this situation here. I believe a phone conversation would lead to a more effective resolution. Thank you in advance. My preferred method of communication for this issue is via [redacted]2.
Reported by GetHuman8595768 on sábado, 2 de septiembre de 2023 1:42
I believe my account has been compromised. Despite changing my password, I am still unable to log in via the phone app or any other means. This lack of access is due to not receiving any notifications and not having a backup code.
I have attempted various methods to regain entry but have been unsuccessful in doing so. I have already provided all necessary documentation and information to address this issue. I kindly request assistance in restoring access to my account so that I may resume its use.
Reported by GetHuman8595947 on sábado, 2 de septiembre de 2023 5:54
Hello Facebook Team,
I believe my personal Facebook account was disabled by mistake. I consistently adhere to Facebook's policies and provide accurate information. I am saddened by the loss of my 15-year-old account containing important memories. I kindly request a thorough review of my appeal to reinstate my account promptly.
Regards,
Mansoor Rehman
Reported by GetHuman8595958 on sábado, 2 de septiembre de 2023 6:24
Dear Jenish,
We need to verify ownership of this account. There was unusual activity detected, and as a security measure, your account was locked on 22 August [redacted]. Your Facebook profile and account will remain inaccessible until you confirm it belongs to you.
Please log in using a device that you have previously used to access this account. If you don't have another device available, you'll need to follow some security steps to validate ownership of the account.
Begin the security steps to regain access to your account.
Reported by GetHuman8596001 on sábado, 2 de septiembre de 2023 7:21
Subject: Request for Review Due to Policy Violation
Dear Facebook Team,
I would like to bring to your attention that I have encountered an issue where I am unable to request another review due to unoriginal content. I sincerely apologize for this mistake and assure you that I will not repeat it in the future. I kindly request the Facebook team's assistance in rectifying this error.
ID: [redacted]
Gmail: [redacted]
Thank you for your attention to this matter.
Best regards,
Rajarshri
Reported by GetHuman-rajarshr on sábado, 2 de septiembre de 2023 15:17
Hello, I received a message from Facebook on the 18th of this month informing me that they believed my account had been hacked. I had to answer several questions about myself and my phone number. Shortly after, my marketplace got banned, and I was told it would be reviewed within 7 days. I haven't heard back from them. I've sent 14 messages to the support box, but I haven't received any replies. I also encountered the same issue with the ABCD Selling Leeds platform, where they promised a review within 24 hours, but I haven't heard anything back yet. I'm not sure what to do next.
Reported by GetHuman8596581 on sábado, 2 de septiembre de 2023 17:02
My personal Facebook account has been temporarily disabled. I always follow Facebook's community guidelines and do not post anything illegal or against the rules. I kindly request a review of my account to resolve this issue promptly. Thank you.
Account Information:
Name: Md Rasel Islam
Date of Birth: August 10, [redacted]
Email: [redacted]
Reported by GetHuman8596626 on sábado, 2 de septiembre de 2023 17:35
Two months ago, my Facebook and Instagram accounts were hacked. I managed to secure my Instagram promptly by using a more updated email address linked to my Facebook. However, since my Facebook was connected to an outdated email I no longer have access to, I couldn't receive the verification message. The hacker changed both the email and phone number associated with my Facebook, leaving me locked out. Despite trying the guided help options, the link for alternative access methods is either not functional or not visible. It is crucial for me to regain access to my account as the individual who took it over has been harassing my loved ones. Several people, including myself, have reported the account as compromised, yet no one from Facebook has reached out to assist. This issue must be resolved promptly.
Reported by GetHuman-indeckr on sábado, 2 de septiembre de 2023 19:55
Dear Facebook Team,
I am facing an issue where my Facebook account has been locked, and I am unable to unlock it due to an identity confirmation problem. This account is crucial to me. I kindly ask Facebook to provide alternative solutions like sending a code to my phone number or email to help me regain access to my account. Your assistance in unlocking my Facebook account would be greatly appreciated.
Thank you, Facebook team.
Account Information:
Name: Sau Voon Phan
Email: [redacted]
Phone Number: [redacted]
Birthday: 23/11/74
Reported by GetHuman-relaxbbs on domingo, 3 de septiembre de 2023 5:21
I've been unable to access my original Facebook account for over 2 weeks now. The two-step verification process is challenging for me, and I can't obtain the necessary NFC, USB, Bluetooth keys. Following Facebook's troubleshooting steps, but after two attempts, I get automatically logged out. I kindly request help in restoring access to my original Facebook account linked to my email.
Reported by GetHuman-ysbali on domingo, 3 de septiembre de 2023 10:30
I encountered an issue when trying to access my Facebook account as it displayed a "Your Account Has Been Blocked" message citing unusual activity. I attempted to address this through the chat feature after selecting the BLOCKED option. Despite being told the wait time was 2 minutes, my chat was closed by Facebook after more than 5 minutes without any interaction. This happened three times, and on the fourth attempt, I received a message stating that the chat was unavailable. The note mentioned a deadline of 11:59 AM, which expires today, the 3rd of September, as I was blocked yesterday evening. I am still unable to access my account and seeking assistance to resolve this issue.
Reported by GetHuman8597533 on domingo, 3 de septiembre de 2023 12:31
Subject: Appeal for Reactivation of {Ain Zora.live} Facebook Page
To the Facebook Team,
On June 9th, our page, {Ain Zora.live}, managed by me and my colleagues, was unexpectedly unpublished. We are bewildered by this action as we have always adhered to the community guidelines and our page was flourishing with our dedicated followers. We are seeking clarification on the reasons behind the unpublishing of our page and request for its prompt reinstatement if it was unjustly removed. We are hopeful for a constructive response from the Facebook Team.
Furthermore, I promptly deactivated the page post-unpublishing, assuming it was a technical glitch. However, my attempts to reactivate it were unsuccessful, adding to our confusion regarding this matter.
Thank you for your attention to this issue.
Kind regards,
Mimoun K.
Reported by GetHuman-jamalkac on domingo, 3 de septiembre de 2023 20:56
I received over 20 messages from "Facebook" that seemed suspicious, prompting me to change my password by contacting FB directly. After providing proof of ID, I successfully changed my password and accessed my account. However, there is now an unfamiliar email address listed for contact, and I am unable to log in on my phone using the new password. I suspect my account was hacked and may still be compromised, as I am currently logged in on the computer.
Reported by GetHuman8598254 on lunes, 4 de septiembre de 2023 1:24
My Facebook account has been hacked. I suspect it may have occurred when I accidentally downloaded a virus-infected app or file. Strangely, there were no performance changes or increased pop-ups to alert me. Just recently, I received a notification in my Gmail, linked to Facebook, stating that my email and password had been altered. Despite attempting various solutions, nothing has been successful. Unfortunately, Facebook's customer support, assumedly operated by AI, has been unhelpful. This account has been in use for approximately a decade and contains critical contact information of my classmates, professors, friends, and family. As a college student, I am in a desperate situation and urgently require assistance.
Reported by GetHuman-readydys on lunes, 4 de septiembre de 2023 17:11
My name is O.E. My Facebook account was hacked some time ago. The email associated with the account is [redacted] and the phone number is [redacted]5. When the account was hacked, I was in an area with poor reception from midday until evening. When I returned to an area with good data reception and checked my phone, I noticed multiple emails in my inbox about changes to my Facebook password and email. When I tried to recover it by clicking on "this is not me," my email was not in the password recovery dialog box. Clicking on "I no longer have access to this" resulted in a message saying they are working on it. Please verify and check. I am prepared to provide proof that I am the rightful owner.
Reported by GetHuman-mynurs on martes, 5 de septiembre de 2023 7:50