Facebook Customer Service Issues

Archive 1805

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1805. It includes a selection of 20 issue(s) reported August 27, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook team, I am a genuine user of this account. Unfortunately, your security system erroneously disabled my personal Facebook account citing a violation of Facebook's community standards. I have provided all the necessary identification to prove my authenticity. Kindly review my appeal and reactivate my account at your earliest convenience. Thank you. My Facebook account information: Name: Md Rasel Islam Email: [redacted] Date of birth: 10-08-[redacted]
Reported by GetHuman8586153 on domenica 27 agosto 2023 07:18
My Facebook account has been compromised. The hacker has altered both the email and password associated with my account. I am puzzled as to why Facebook keeps issuing the same recovery codes repeatedly, and when I enter the code provided, it always indicates that it's incorrect. However, I did enter the code exactly as given by Facebook. Furthermore, I have attempted to secure my account by using my National ID and providing a new email address. The hacker appears to be based in Vietnam, as I received a Gmail notification indicating that someone accessed my account from that country, while I am located in Bangladesh. I am seeking guidance on how to promptly regain access to my account. Your assistance would be greatly appreciated.
Reported by GetHuman-bmonjub on domenica 27 agosto 2023 10:03
My Facebook account was hacked about 12 hours ago. Despite multiple attempts to recover it and receiving a code and temporary password via email, the account remains unrecovered. The recovery email was changed to an unfamiliar address, and the hacker accessed it from a location near Vietnam. My family also experienced similar hacks on August 27, [redacted], with all accounts showing an IP location near Hanoi, Vietnam. While the others have been recovered, mine has not. I am looking for a prompt resolution. Thank you.
Reported by GetHuman-cdgaguil on domenica 27 agosto 2023 16:09
Recently, I have been relying heavily on Facebook to communicate with my key clients for work. Unfortunately, my account got blocked suddenly and is requesting authentication. Due to recent complications related to my arrival in the US and various ongoing reviews, I'm unable to go through the authentication process at this time. Many vital work contacts and family members are connected through Facebook, making it crucial for me. I kindly request assistance in canceling the identity verification so I can resume using Facebook normally. Your help in this matter is greatly appreciated. Thank you. My Facebook name and account details are: angela Nguyen and [redacted]
Reported by GetHuman-mingt on domenica 27 agosto 2023 16:45
Hello respected forum members, I would like to thank you for your diligence and commitment to ensuring people's safety and security in financial matters. I have encountered an unexpected issue with my account that I cannot explain. It happened on the morning of August 21, [redacted]. I have asked you to confirm for 48 hours, but it seems you have taken longer than expected, exceeding [redacted] hours. I kindly request that you verify my account at your earliest convenience. The account name is Qusay Barhom. You can reach me at [redacted] This account was established back in [redacted]. Please respond promptly to address this matter. Thank you.
Reported by GetHuman-odaibarh on domenica 27 agosto 2023 19:15
Hello, I am writing to report that my Facebook account was hacked on August 26, [redacted]. The hacker added their email, changed the password, and removed my email from the account. Consequently, I am unable to log in. Facebook's security team notified me of these actions, yet I find it surprising that no security codes or passwords were sent to me for verification throughout this process. I am requesting assistance in recovering my account quickly. Thank you.
Reported by GetHuman-medaveer on lunedì 28 agosto 2023 04:17
Hello, I need assistance separating my personal Facebook account from my work Facebook account. Despite removing all permissions and links, I can still edit my personal profile which affects my work account. Any guidance on resolving this would be appreciated. It seems like connecting them was simple, but unlinking them feels impossible. Thank you. Best regards, Anita
Reported by GetHuman8587458 on lunedì 28 agosto 2023 07:43
Hello, I am Nicholas Opoku from Ghana. My account was hacked by an unknown person who changed my name to Roberto Kim. I have attempted to recover my account by clicking "forgot password" to receive a recovery code in my email, but they also changed my email and removed my contact number. In my attempt to recover it, I ended up creating another account. I kindly request assistance in recovering my original account. Thank you, Opoku Nicholas
Reported by GetHuman-opokunic on lunedì 28 agosto 2023 12:37
Subject: Urgent Assistance Needed for Facebook Account Access Issue Dear Facebook Support Team, I am writing to seek urgent assistance with accessing my Facebook account. My name is Mohamed Amine Mbarek, and I use the account name "Mohamed mrad." The email associated with my account is [redacted] Unfortunately, I am currently locked out of my Facebook account and unable to log in. I encountered an issue during the verification process after being prompted to confirm my identity. Despite providing the necessary identification documents as requested, I have not regained access to my account. Given that my Facebook account is essential for both personal and professional communication, this situation is causing me significant inconvenience. I have followed all necessary steps and am unsure why I am still unable to access my account. I kindly request your prompt assistance in resolving this matter. Please advise if there are additional steps I should take or any further information needed to verify my identity. I am prepared to cooperate fully and provide any required documentation. I sincerely appreciate your attention to this urgent matter and hope for a swift resolution to regain access to my Facebook account. Thank you for your time and assistance. Warm Regards, Mohamed
Reported by GetHuman-mbarekmo on lunedì 28 agosto 2023 23:15
My Facebook account was disabled unexpectedly. I adhere to Facebook's guidelines, use authentic information, and refrain from sharing inappropriate content. Despite following the rules, my account was reported for unknown reasons. I store personal data there and am unable to access it now. Could you please assist in restoring my account?
Reported by GetHuman-nomanabb on martedì 29 agosto 2023 06:49
Hello Facebook Team, I am reaching out to formally ask for a review of my disabled account under the name Raihan Rahman Radi. Recently, I was informed that my account has been disabled, and I am uncertain about the reasons behind this action. I am seeking to have my account reinstated promptly. I have been an active Facebook user for many years and have consistently adhered to the community guidelines and terms of service. I believe there may have been a misunderstanding or error that led to the deactivation of my account. I have not participated in any activities that would justify such an action and am eager to have this issue addressed. I request that the Facebook team carefully examine my account and provide clarification on the reason for its disablement. I am optimistic that we can resolve this promptly so I can resume using Facebook to stay connected with my loved ones. Thank you for looking into this matter. Best regards, ID Name: Raihan Rahman Radi Email: [redacted]
Reported by GetHuman8589587 on martedì 29 agosto 2023 10:55
Hello, my account was disabled on June 6, [redacted]. I believe this was a mistake as I followed all the rules correctly. I have been told that they are checking and will send me a tracking code. This account is crucial for my job, and I am at risk of losing it. Please follow up promptly. Thank you. Username: lux.decorasion Email: [redacted] Phone: +[redacted]16
Reported by GetHuman-alifr on martedì 29 agosto 2023 12:32
I recently fell victim to a hack. Unfortunately, I was slow to realize it. I have evidence of the hacker's email being [redacted] They have altered my login credentials, reset my password, and erased my email and phone number. It seems that they've activated two-step verification as well. Despite numerous attempts, I've only managed to log in to Facebook once after sending a photo of my ID card as requested. However, I couldn't update my password and was promptly logged out. I'm struggling to regain access to my Facebook account and reconnect my previous email address without being able to log in. Your assistance would be greatly appreciated.
Reported by GetHuman-lwlwl on martedì 29 agosto 2023 15:27
Dear Facebook, My groups are experiencing the issues shown in the pictures attached. Neither I nor my admins approved any posts that violate Facebook's rules. I believe this is a bug on Facebook's end. Please investigate and resolve the problem. The links to the affected groups are provided below for your reference. Upon manual review, these pending posts have been incorrectly categorized as admin violations. Group 1: facebook.com/groups/[redacted][redacted]/ Group 2: facebook.com/groups/vocabularyinurdu/ Group 3: facebook.com/groups/generalknowledgeforu/
Reported by GetHuman8590208 on martedì 29 agosto 2023 16:44
Hello Facebook Team, My Facebook account has been locked, and I am having trouble confirming my identity. I need your assistance in unlocking my account. Alternatively, please provide me with the option to receive a verification code via email or phone number. This account is crucial to me as it is linked to my other social platforms. Your help in unlocking it would be greatly appreciated. Thank you, Saeed M
Reported by GetHuman8590597 on martedì 29 agosto 2023 20:00
Hello team, I need assistance with my Facebook account. It seems to have been hacked. Recently, I received a message asking me to secure my account and provide my ID. Following that, I received an email stating that my password and email have been changed, with a different phone number attached. I tried entering the 6-digit code, but it appears the hacker beat me to it. Despite my efforts, I have been unable to recover my account. My friends are reporting the issue, but I want to avoid the account being deleted. The account was originally under [redacted] and [redacted], but the hacker has substituted them with new information. Thank you, Kate
Reported by GetHuman-etaksnow on mercoledì 30 agosto 2023 06:26
Hello, Facebook. I need help with my hacked account. The account name is Mohammed Al-Shinhab. My approximate birthday is September 14, [redacted]. The password for the account was [redacted]5. The phone number associated with the account before the hack was +20 [redacted]. The email linked to the account before the hack was [redacted] The device I use for accessing my account is a HUAWEI P30 lite. I will provide my national ID and a picture of the email for verification. Thank you.
Reported by GetHuman8592040 on mercoledì 30 agosto 2023 16:46
I'm having trouble accessing my Facebook account. Hi Erika, I'm having difficulty logging into my Facebook account. I received a password reset code ([redacted]) which is not working. My Instagram username is erika_vieira_santos, and I have the same account on Facebook. Can you please assist me? Thank you.
Reported by GetHuman-ricavds on mercoledì 30 agosto 2023 16:59
Subject: Assistance Needed for Facebook Account Recovery - Username "Zahid Maqbool Jutt" To the Facebook Support Team, I am reaching out to seek help in recovering my Facebook account under the username "Zahid Maqbool Jutt." The account has been dormant for over three years, and I no longer have access to the associated email, password, or old mobile number. Realizing the security measures that may be in place due to the prolonged inactivity, I am willing to complete any necessary verification steps to regain access. Below are details that could aid in confirming my identity: 1. Name: Zahid Maqbool Jutt 2. Date of Birth: June 12, [redacted] 3. Location: Pakistan Understanding the significance of safeguarding the account, I sincerely hope for your support in this matter. Reconnecting with loved ones and utilizing Facebook's services are my intentions upon successful account retrieval. Kindly advise if further actions or information are needed from my end to validate ownership. Thank you for your attention. I look forward to receiving your instructions on the account recovery procedure. Best regards, Zahid Maqbool Email: [redacted] Mobile: [redacted]
Reported by GetHuman-juttsab on mercoledì 30 agosto 2023 18:12
Hello, My Facebook account has been hacked for several months now. An email address ending in ".ru" has taken control of my account and changed the password. Recently, the person who hacked me changed the profile picture. I was alerted by relatives about this breach as I no longer used Facebook. I want to either recover my account with my old email address: [redacted], or delete my account as soon as possible to prevent any further issues. The help pages provided have been of no use to me; I have tried everything in vain. Friends have also attempted to report the account with no response from your end. Please help me, otherwise I will have to contact all the people working at Meta through LinkedIn personally to seek support. Thank you in advance.
Reported by GetHuman-swensahe on giovedì 31 agosto 2023 11:48

Help me with my Facebook issue

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