The following are issues that customers reported to GetHuman about Facebook customer service, archive #1804. It includes a selection of 20 issue(s) reported August 23, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am reaching out for help as my Facebook account has been compromised by a scammer who is now extorting money from me. The hacker has altered the account's email and phone number, making it impossible for me to regain access.
The login details for my Facebook account are as follows:
Email: [redacted]
Password: Boby@[redacted] (has been unchanged for over a year)
All the account information seems to have been modified and is unrecognizable. I have already contacted the Facebook support team, sending them my photo ID and screenshots of my account, in an attempt to recover it and secure it again.
Reported by GetHuman-zaid_asi on Wednesday, August 23, 2023 2:08 PM
A year ago, my Facebook account was hacked, and I assumed I had forgotten my password. Despite my attempts to resolve the issue, I couldn't access the Hotmail account associated with the Facebook profile. Recently, I searched for my hacked Facebook username and found a random person's profile, which was disheartening. I kindly request assistance in recovering my hacked Facebook account under the name Santosh Chhetri Rawat. Your help in this matter would be greatly appreciated.
Reported by GetHuman8579951 on Wednesday, August 23, 2023 2:31 PM
I am the owner of the Facebook account under the name Khine Lin Oo (khinegyi.77) registered with the email [redacted] This email has been associated with my account since I joined Facebook in [redacted]. Unfortunately, on August 22, [redacted], someone gained unauthorized access to my account and changed the email to [redacted] As a result, I am currently unable to log in to my Facebook account. For the past 10 years, from [redacted] to [redacted], I have consistently used the email [redacted] to access my account.
Reported by GetHuman-khinegyi on Wednesday, August 23, 2023 4:53 PM
Hidayat, on July 15, [redacted], you received a decision that your Facebook account is not visible and you cannot use it. The review of your information usually takes a little over a day. Facebook aims to review all accounts before disabling them, but during busy times, this may not be immediate. If your account is found to comply with Community Standards, you will regain access. However, if it does not meet these standards, it will be permanently disabled. In that case, you will not be able to appeal the decision. To log out of the account under the name Hidayat Ullah, use the following credentials: Number: [redacted]9, Password: pak113355, Email: [redacted]
Reported by GetHuman8580333 on Wednesday, August 23, 2023 5:32 PM
Hidayat, you have challenged the decision made on July 15, [redacted]. Please check back here for updates on the outcome. Your Facebook account is currently not visible to others and inaccessible. Typically, it takes a little over a day for us to review the information provided. While we aim to review all accounts before disabling them, during peak times it may not always be feasible. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if it is determined that your account violates these standards, it will be disabled permanently, and you will not be able to appeal the decision. Please log out of the account belonging to Hidayat Ullah.
Reported by GetHuman8580333 on Wednesday, August 23, 2023 5:33 PM
Our organization, Chitrabani, previously created a Facebook account under the name Chitra Bani with [redacted] friends. We encountered issues with that account and created a new one with the same name, now having 3.4K friends. Unfortunately, the new account is also inaccessible, and our email shows the previous FB account. We are willing to provide any necessary documents to resolve this matter. We are eagerly awaiting your response. Thank you.
Reported by GetHuman8581356 on Thursday, August 24, 2023 7:46 AM
My Facebook account (Stephanie S.) was hacked; the email and password were changed. Despite my attempts to recover it by confirming it's not me, the account is now inaccessible with the hacker's email, [redacted] My original email was [redacted] I've been unsuccessful in verifying my identity possibly due to the name mismatch with my ID. Facebook acknowledges changes but still lets them go through, rendering my efforts to dispute them futile.
Reported by GetHuman8581400 on Thursday, August 24, 2023 8:31 AM
I would like to share my Facebook profile link with you: [redacted]. I am Jinx Makwana. You can reach me on [redacted] and my email is [redacted] I have received a code in a text message, but the recovery code is incorrect. My account's profile picture features a bear with red and green bedsheets. I can't remember my current password but I do know my previous Facebook password. Despite your instructions to verify my identity, I am unable to access my own Facebook account due to activation issues. Although you have addressed some concerns, my account remains inactivated. It is essential for my business that this matter is resolved promptly.
Reported by GetHuman-jinxmakw on Thursday, August 24, 2023 11:08 AM
My personal Facebook account was mistakenly disabled. I have always followed Facebook's policies by using my real name, date of birth, and address. I am upset because my account is 5 years old and contains important data. I have submitted an appeal and attached my official government ID with pictures of the front and back that match my account details. I request a thorough review to re-enable my Facebook account promptly.
Reported by GetHuman8581518 on Thursday, August 24, 2023 11:11 AM
My account, Wendi W Sabbatini, was compromised around three weeks ago. I'm unable to access it as the username and password have been changed. I've used this account since [redacted] and wish to recover it. The individual who took over is posting misleading content on Facebook claiming I've won the lottery and am giving money away. If I can't regain access, I'd prefer the account to be deleted to prevent further issues for my friends. Additionally, my Instagram account, Wendi100558, has also been compromised by the same person.
Reported by GetHuman-wgelean on Thursday, August 24, 2023 2:41 PM
Good afternoon, I am seeking assistance as my Facebook account has been hacked. The account has been active since [redacted] and someone has gained access to it. I received a message today to the email [redacted] indicating that my linked email was changed to a different one without my permission. The email [redacted] was removed entirely. I did not initiate this change and I am reaching out for help to regain control of my Facebook page under the name MALIK OLGA and the associated page MALIK TOUR. The unauthorized email change has caused me to lose access. I can provide any necessary identification to verify my ownership of the account. Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-malik_ov on Thursday, August 24, 2023 6:37 PM
Today, my account was hacked, and it must have occurred recently. I received a suspicious message from Microsoft regarding a login attempt from Germany to my hotmail account. Although I did not click the link provided, my FB account was still compromised.
Upon attempting to recover my account, I received a notice stating that my account was permanently disabled due to a violation of community standards, which I did not commit. The hacker made some changes, resulting in my account being disabled. When I try to sign in, it displays:
Meta Copyright Infringement
Facebook user
This new account name associated with my email does not belong to me. I didn't make this change, so I'm perplexed. I never received any emails or texts about changes to my account before it was hacked.
I am deeply troubled by this breach; not only did someone hack my account, but Facebook took action without reaching out to me for clarification. After being a user for 15 years without any issues, my account was suddenly compromised and disabled. I rely on FB for numerous social interactions and group memberships.
Kindly address this matter promptly, as my FB account is essential to my social connections and activities.
Reported by GetHuman8582573 on Thursday, August 24, 2023 9:03 PM
Dear Facebook team,
I am experiencing issues with my friends list on Facebook. I mistakenly removed some friends like Nayan Patel, Nimesh Patel, and Dhruv Parmar. Also, when I click on the feed button, there is a connection problem. Please help me re-add my friends and fix the connection issue. Thank you.
Reported by GetHuman-jinxmakw on Friday, August 25, 2023 8:08 AM
Hello, Facebook team. I'm Jinx Makwana, and my email is *****@***.com, and my mobile number is **********. I've noticed an issue where my friends like Nayan Patel, Nimesh Patel, and Dhruv Parmar are being removed from my friends list because of a mistaken tick. Additionally, when I click on the feed button, it seems there is a connection problem. I would appreciate it if you could help me resolve these issues. Thank you.
Reported by GetHuman-jinxmakw on Friday, August 25, 2023 8:09 AM
This morning, I was using Facebook on two different devices when my account suddenly got disabled. Despite my attempts to appeal multiple times, I received a notification stating that I violated community standards or copyright rules.
I attempted to create a new account but was unsuccessful, and now I suspect my account might have been hacked.
I am unable to access my personal page, three business pages, and Messenger.
Can you please provide guidance on how I can reactivate my account? Is there an appeal process available, or can I speak with someone over the phone for assistance?
Thank you.
Reported by GetHuman8583899 on Friday, August 25, 2023 5:23 PM
Good evening,
I am reaching out for assistance with memorializing my father's Facebook profile. Unfortunately, I was denied this request because we were not friends on the platform. Despite our estrangement and his lack of Facebook activity, friends and family still tag him regularly. I am his next of kin and have provided his death certificate and profile link. Please advise if further identification proof is necessary.
Reported by GetHuman-jordifr on Friday, August 25, 2023 8:52 PM
I have been unable to access my Facebook account ever since I reset my phone. The account is linked to an old number that I can no longer retrieve messages from. Consequently, I am unable to receive the verification code to log in. This is especially distressing because the account holds precious memories of my children and late mother that I cannot afford to lose. Despite providing my identification, I have not received any assistance yet. Access to this account is crucial for contacting my childhood friends and family as well. I am deeply worried about this situation and would greatly appreciate prompt assistance. Thank you for your help in advance.
Reported by GetHuman8584498 on Saturday, August 26, 2023 1:03 AM
Hello, my name is Muhammad Hamza Hasnain. I used to have a Facebook account under the name Hamza Hasnain, but when I moved to Turkey for my studies after college, a friend from my game "Free Fire" hacked my account, changed the password and email address. Despite my many requests, he refused to return it and is now trying to blackmail me. I humbly request your assistance in recovering my account and reverting the email back to the original one. For confirmation, you can verify my identity through the pictures on the account, which has now been changed to Zerlish Zayan. Attached are my ID and contact information.
Best regards,
M. Hamza Hasnain
Medical Student
Gaziantep University, Turkey
+[redacted]65
Old Number: [redacted]5
Reported by GetHuman8585709 on Saturday, August 26, 2023 8:57 PM
I believe my account has been hacked. Can anyone help me with this?
----- Forwarded Message -----
From: Facebook
To: D. M.
Sent: Saturday, August 26, [redacted] at 04:13:44 PM CDT
Subject: Potential unauthorized access to your account
Hello D.,
We suspect someone has gained unauthorized access to your Facebook account. To regain control, please verify some information and update your password during your next login on Facebook.
No one will be able to view your account until you have secured it.
Thank you,
Facebook Security Team
Reported by GetHuman8585753 on Saturday, August 26, 2023 9:41 PM
I recently got out of prison and am attempting to regain access to my old Facebook account. Unfortunately, I am locked out of my previous email and phone number. Despite searching extensively and checking the help center, I am unable to find a solution. I remember submitting my ID to Facebook previously to regain access, but I cannot locate that option now. When I use the facebook.com/login/identify section, I am only prompted to enter my email, phone, or password without any additional recovery options. I have tried all the provided links without success. The account I am trying to recover belongs to Zack James and is associated with [redacted] on facebook.com/reloadedd.
Reported by GetHuman8585925 on Sunday, August 27, 2023 1:18 AM