Facebook Customer Service Issues

Archive 1803

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1803. It includes a selection of 20 issue(s) reported August 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Ariyan, You have disagreed with the decision made on August 16, [redacted]. Please check back later for the result. Your Facebook account is not visible to users, and you are currently unable to use it. In most cases, we aim to review your account within a day. However, during peak times, this process might be delayed. If your account is found to comply with our Community Standards, you will regain access to Facebook. If it is determined that your account violates our Community Standards, it will remain disabled permanently. Kindly reinstate my Facebook ID, Facebook team.
Reported by GetHuman-sajjatho on الأحد ٢٠ أغسطس ٢٠٢٣ ١٨:٣٨
Dear GetHuman Team, I am the rightful owner of this account. Unfortunately, the Facebook security system mistakenly disabled my personal account on August 2, [redacted], for allegedly breaching Facebook Community Standards. Despite providing all necessary credentials, my account remained locked as of August 16, [redacted]. I received an email containing login information, but following the instructions did not resolve the issue. Additionally, I encountered difficulties while trying to submit my ID information. I kindly request your prompt assistance in resolving this matter. Thank you for your attention, GetHuman Team. Facebook Account Details: Name: Md Rasel Islam Date of Birth: August 10, [redacted]
Reported by GetHuman8575134 on الأحد ٢٠ أغسطس ٢٠٢٣ ٢٢:٢٢
Today, on 8/20/23, I discovered two concerning things. First, there was a charge on my Paypal account from Facebook that I did not authorize. I tried to contact Facebook through their provided chat or email options, but my computer systems seemed to be blocked. Then, I attempted to reach out through other methods on Facebook but without success. In the past, when using GETHUMAN for other issues, I encountered problems with a requested code that I could not get through. Now, I am left wondering if this was intentional. I am struggling to find a phone number or mailing address for Meta (Facebook) to address this issue.
Reported by GetHuman8575187 on الأحد ٢٠ أغسطس ٢٠٢٣ ٢٣:٢٢
I recently found an unexpected charge on my PayPal account supposedly made to Meta (Facebook). I attempted to find ways to contact Facebook, but my computer encountered issues and blocked the information. Despite troubleshooting, I couldn't resolve the problem. I tried the "Chat" option but got disconnected. I am seeking a direct contact for Meta because PayPal couldn't clarify the purchase. My main goal is to confirm the charge and I'm struggling to reach Meta. I wish there was an email address, phone number, or mailing address to inform them about the situation with my account blocking. I hope to resolve this charge issue promptly.
Reported by GetHuman8575187 on الأحد ٢٠ أغسطس ٢٠٢٣ ٢٣:٣٢
Dear Facebook Team, I am having trouble unlocking my Facebook account due to an identity confirmation issue. This account is significant to me. I kindly ask Facebook to provide alternative options such as sending a code to my phone or email to assist in recovering my account. Your help in unlocking my Facebook account would be greatly appreciated. Thank you, မုန်း Account Information: Name: မုန်း Number: [redacted]19 Email: [redacted]
Reported by GetHuman-myatbhon on الإثنين ٢١ أغسطس ٢٠٢٣ ٠٦:٥٤
My facebook account was hacked on 18 August [redacted]. I do not have access to my account, he changed my gmail account, he changed my password, my gmail is [redacted]. I cannot receive any code to recover my account back, the username of my facebook account Sidney is not the same name on ID: [redacted], the username of my facebook account Sidney is my father name, my father name is Mathew Susan, before I register my facebook account it was written as chuma susan year back I changed my name chuma susan yebert, before I registered my facebook account, it was written as chuma susan yebert, my facebook number +[redacted]75 I did not put any information on facebook on my personal belongs unless the hacker edit my profile please help me to recover my account.
Reported by GetHuman-chumasus on الإثنين ٢١ أغسطس ٢٠٢٣ ١٠:٤٧
Hello Facebook team, I am Jinx Makwana and I am having trouble accessing my account. Even though I received the correct message code, the recovery code is not working. Please activate my account. I also forgot my current password, but I remember my old Facebook password. You can find my account with a profile photo featuring a bedsheet and a green bedsheet.
Reported by GetHuman-jinxmakw on الإثنين ٢١ أغسطس ٢٠٢٣ ١٤:١٩
Hello Facebook team, I am Jinx Makwana and I am having trouble logging into my account. Even though the recovery code I received is correct, it is showing as invalid. Please activate my account. The photo on my account has a red bedsheet and green bedsheet. Additionally, I forgot my current password but remember my old one. When I try the message code, it prompts me to verify my identity to log in, even though it is my own account. I am unable to reset my password. My mobile number is [redacted] and my email is [redacted] Thank you.
Reported by GetHuman-jinxmakw on الإثنين ٢١ أغسطس ٢٠٢٣ ١٦:٠٩
I have been restricted for 90 days for posting a photo and quote from Albert Einstein! How am I supposed to know it's not true? How do your fact-checkers know it's false? I am trying to share a missing child post on my news feed, and you keep moving it down. 90 days over an alleged misquote? This is very important! You are hindering finding this missing child, and it is inexcusable! Un-restrict me, or I am going to file a huge lawsuit for interfering with efforts to save a child's life! I am deadly serious! 90 days over something you cannot prove! This is a violation and censorship of my First Amendment rights! If you don't stop in 24 hours, I am reporting this to every news media in this country! - R. D. Legum
Reported by GetHuman-boblegum on الإثنين ٢١ أغسطس ٢٠٢٣ ١٦:٣٧
I haven't been able to access my account for over six months. When I tried to reset the password using my phone number [redacted] and the pin sent by Facebook, a new account was unintentionally created. Although I attempted to retrieve my old account, I was unsuccessful. Is there a way for me to regain access to my previous account? I am currently using a different account with the same email address.Thank you.
Reported by GetHuman8576820 on الإثنين ٢١ أغسطس ٢٠٢٣ ١٩:٥٨
The Animal Welfare League of Queen Anne County is in need of assistance from Facebook as their account has been hacked since July. Their page, which usually helps homeless animals find homes, has been posting inappropriate videos since mid-July. They've been unable to regain access to their account. I have reported multiple videos, but Facebook has replied that there was no violation of community standards. Please help them recover their page so they can continue their important work of finding loving homes for animals, like the one we adopted in [redacted].
Reported by GetHuman636222 on الإثنين ٢١ أغسطس ٢٠٢٣ ٢١:٥٣
I recently discovered multiple Facebook accounts that I did not create. Being 79 years old, I am unsure of what steps to take next. I suspect the individuals who scammed me at the bank may be behind this. Some of the content is in a foreign language, making it difficult to navigate these accounts. Upon attempting to change the passwords, I was supposed to receive a code, but it never arrived. This issue is similar to when the scammers prevented my bank code from appearing when I tried to access my account. I enjoy using Facebook, but if it's necessary to close these accounts, I am willing to do so.
Reported by GetHuman8577327 on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ٠٢:٠١
Hello, I require assistance as my personal Facebook account has been hacked, with changes made to the email and phone number. Consequently, I am unable to retrieve the account as the security code is now sent to a different email address. Compounding the issue is the connection to my business account, from which new campaigns have been set up and spending has occurred for ads. Unfortunately, I am unable to contact the business as access to the chat function requires being logged into Facebook, which I cannot currently do. Please assist me with this matter by contacting me at [redacted] or +45 [redacted]0. Thank you, Jacob N.
Reported by GetHuman8577346 on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ٠٢:٣٤
Good afternoon, I organize events for Ukrainian residents in London. I'm having trouble targeting the right audience with my ads. Given recent events, this is crucial. I need to target only Ukrainians residing in London by selecting language preferences and adding Ukraine to the list of their previous locations. The ads should display in the London area exclusively for Ukrainians in London. Additionally, I am unable to switch the currency from dollars to pounds.
Reported by GetHuman-bezusama on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ٠٩:٥٩
My Facebook account has been hacked, and the hacker has changed the email, password, and activated two-factor authentication with their phone. Despite not being sure if they still have access to my account, I cannot recover it as they have verified it with their phone number. The concerning issue is that the hacker has created some kind of meta quest relating to advertisements using my account, which makes me anxious about their activities. I have been trying to reclaim my account by sending my identification card to Facebook, but they seem unable to verify my identity, even though it contains my name, age, date of birth, and address.
Reported by GetHuman8577789 on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ١١:٠٧
Hello, I am seeking assistance with accessing my Facebook account. It appears that the password has been modified and linked to a different email and phone number, as I cannot access my original phone number. I noticed these changes when attempting to log in recently. My account was previously associated with the email "[redacted]," which I lost access to after my internship with Meta. Subsequently, it was linked to "[redacted]" The most recent password I used was "b@$!L[redacted]," which has since been altered to "k*******[redacted]" by an unknown party. I did not authorize this change. I had two phone numbers linked to my account: +[redacted]30 and +[redacted]77. I suspect my account was either compromised or disabled due to a technical issue. I am willing to provide additional verification, such as ID pictures, to prove my ownership. I utilized two-factor authentication on my Samsung Galaxy Note 20 Ultra 5G, and I am perplexed as to how the password was altered without my consent. Your assistance in resolving this matter would be greatly appreciated. Best regards,
Reported by GetHuman-basilhij on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ١٤:٤٧
I believe that someone who used Spyware called Spy Shark may have tampered with my new account, which has been temporarily disabled by your team. I have never shared my bank or card details online, as I conduct business only in cash or over the phone with registered businesses. I am unsure why my account has been suspended and would appreciate it if someone could investigate this matter and provide me with more information. It is possible that the individual in question has used my information to open an account with your platform.
Reported by GetHuman8578435 on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ١٧:١١
Hello Facebook Team, My personal account "parmenty" was disabled due to my mistake of not following all the community guidelines. I have been working very hard on my Facebook account since [redacted], putting in ten years of effort. My Facebook account is a crucial part of my life, and I request that you please reopen it. I have already submitted my documents to the Facebook team some days ago but have not received any reply. I kindly ask you to reopen my permanently disabled Facebook account as soon as possible. Thank you.
Reported by GetHuman8579341 on الأربعاء ٢٣ أغسطس ٢٠٢٣ ٠٥:٣٨
Hello, I'm having trouble accessing my Facebook account and need your help to resolve it. I'm Hugo, a French user, and my account was created some time ago. For the past few days, I can't log in because my email and password were changed without my consent. The email address [redacted] was replaced with [redacted], with the access location in Vietnam on a Mac device. I didn't make these changes and can't recover my account. When I contact support, I get a message saying my device is not authorized. My Facebook account is important for my work, so I really need to regain access. I appreciate any help you can provide to resolve this and you can contact me at [redacted] for more information. Thank you, Hugo D.
Reported by GetHuman-hugopara on الأربعاء ٢٣ أغسطس ٢٠٢٣ ١٠:١٦
Hello, My issue is still unresolved as my account remains locked, not disabled, due to a requested review. Despite multiple attempts to review by sending emails, I have received no responses for three months. I am reaching out in hopes that someone can assist me in unlocking my account. Email: [redacted] Name: Ahmad Omar Birth date: 16/01/[redacted] I have been unable to report to Facebook that my account is disabled or hacked as the Facebook Help Center has rejected my information, stating that it is not disabled.
Reported by GetHuman-hebaomar on الأربعاء ٢٣ أغسطس ٢٠٢٣ ١٢:١٣

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