Facebook Customer Service Issues

A few months ago, we updated our password, and since then, we've been unable to access our Facebook account. Every time we attempt to log in, we're redirected to a page stating that our documents have been received and are under review. It has been over three months now, and initially, we submitted photos of our IDs as requested. Our account is essential to our small community-based operations and serves as our primary means of communication.

Geta, आपका अकाउंट फेसबुक पर लोगों को दिखाई नहीं देता है और आप इसका इस्तेमाल नहीं कर सकते हैं। हमें आम तौर पर एक दिन से थोड़ा ज़्यादा समय लगता है जब हम आपकी जानकारी की जांच करते हैं। अगर हमें पता चलता है कि आपकी उम्र फेसबुक पर रहने लायक है, तो आप फिर से फेसबुक का उपयोग कर पाएँगे। लेकिन अगर हमें यह पता चलता है कि आपकी उम्र फेसबुक पर रहने लायक नहीं हुई है, तो आपका अकाउंट हमेशा के लिए बंद कर दिया जाएगा और आप फिर से असहमति नहीं जता पाएँगे। कृपया Geta Barma से लॉग आउट करें।

Dear Facebook Review Team, I am reaching out concerning my suspended Facebook account. I have submitted an appeal for its recovery, but I have not received any response from your team yet. It has been a few days now since the account was suspended due to a disagreement with a decision, mentioning that it may be permanently disabled. I kindly request a prompt resolution to this matter. I appreciate your attention to this issue. Thank you, Aryan S. Profile name: Aryan Singh Email: [redacted] Contact: [redacted]

I received an email on 8/13 informing me that my email and Facebook account were being accessed from Prague, Czech Republic, indicating that I was hacked. The hackers altered the account information, preventing me from changing the password. When attempting to recover my account, the system showed the hacker's email, blocking any code from being sent to me. Facebook then suggested using my phone for recovery, which also failed. Despite multiple attempts, I have been unsuccessful. I am desperately seeking assistance as this situation is causing me significant stress and sleepless nights, fearing that my identity may be at risk. Thank you, V. LaSalla

Hello, I am reaching out for help with recovering my Instagram account. Unfortunately, I lost my phone, which had the 2-factor authentication app installed, making it impossible for me to verify my account using backup codes or 2-factor authentication. Instagram account: @on_my_list Here are the steps I have taken in an attempt to recover my account: 1. Opened the Instagram app on my phone. 2. Logged in with my correct credentials. 3. Selected "Try another way" on the "Enter login code" screen. 4. Chose "Get support." 5. Provided my email, account type, and additional details, and submitted my request. Despite these efforts, I have been unsuccessful in regaining access to my account. Your help in recovering my account promptly would be greatly appreciated. Thank you for your support and attention to this matter.

My Gmail and Facebook accounts were hacked into, and the hacker sent sexually explicit and harassing messages to my friends. I am unsure who did this. Is there a way to track down the hacker and prevent further access? Where should I report this incident, and what actions should I take to ensure my safety and prevent future breaches? I am feeling anxious and worried about a recurrence. My account name is رعد قاسمي. Thank you

My Facebook account was hacked. The hacker added their email to my account, changed the password, and removed my email. Facebook security notified me of these actions. Surprisingly, I did not receive any security codes or passwords for verification from Facebook. I am unable to log in now. I need help to recover my account promptly. My registered email on Facebook is [redacted]. Thank you.

Dear Facebook, I am reaching out to request a review of the permanent restriction on my advertising access. I acknowledge any potential policy violations and apologize for any disruption caused. I want to clarify the situation and kindly ask for your assistance in reinstating my advertising privileges. I go by the name Simon Joshua Konglam on Facebook, and I recently discovered that my advertising access has been permanently limited. I suspect this is linked to a temporary shortage of funds in my ad account, which I understand is a breach of your regulations. I regret any inconvenience this oversight may have caused and assure you of my commitment to comply with your standards moving forward. I am dedicated to following your guidelines diligently to prevent any future issues. Using your platform is important to me, and I respectfully request your reconsideration of my advertising access. Thank you for your understanding and time.

Dear Facebook Team, I am appealing the permanent restriction of my advertising access on your platform. I acknowledge any violations of your policies and apologize for any inconvenience caused. I am requesting a review to regain my advertising access. My name is Simon Joshua K., and my Facebook account is under the same name. I recently noticed my access was permanently restricted, possibly due to low funds in my ad account for a few days. I understand this violates your policies, and I apologize for any issues caused. I will ensure this does not happen again. I am dedicated to following your policies in the future. I value the opportunity to utilize your platform and kindly ask for a reconsideration of my advertising access. Thank you for your time and attention.

Dear Auntie, I wanted to let you know that the decision regarding your Facebook account made on August 12, [redacted], has been disagreed with. Check back here for updates on the result of the review process. Currently, your account is not visible to others on Facebook, and you are unable to use it. The review of your account typically takes a little over a day. Although we aim to review all accounts before disabling them, during high-volume periods, this may not always be possible. If it is determined that your account adheres to our Community Standards, you will regain access to Facebook. However, if it is found that your account violates our Community Standards, it will be permanently disabled, and further disagreements will not be possible.

Hello, I am reaching out to confirm the ownership of my Facebook account under the display name AN Grace. I have been the sole user of this account for over 4 years. I distinctly remember registering on March 23, [redacted]. I kindly request the lifting of the ban on my account and assure compliance with the community guidelines moving forward to avoid any further infractions. I have received a notification about potentially posting prohibited content. If my account suspension is lifted, I will promptly review and remove any inappropriate posts upon logging in and commit to refraining from such actions in the future. Please verify the connection of this email, [redacted], with my Facebook account. Thank you.

Hello, I am reaching out because our previous administrator has left the company, resulting in the loss of admin privileges. It seems their account may have been deleted or the rights were revoked, leaving us unable to request admin rights for the company account without confirmation from an admin. Could you kindly assist with confirming the account transfer? Thank you, Kira G. Junior Social Media Manager at Model Car World GmbH

Subject: Unfair Account Block on Facebook Hello, My name is Oleg Bevzenko, and I strongly disagree with the decision to block my Facebook account, claiming that I violated the rules. I have had this account for 6 years. I have been using it for work for the past 2 years, doing the same tasks every day without any issues, and suddenly it was unjustly blocked because of an alleged violation! I work for a Czech company that recruits specialists from Ukraine, Moldova, and Hungary for various businesses in the Czech Republic, ranging from farms to manufacturing. Through Czech Facebook groups, we have successfully helped many people find decent job opportunities. During the full-scale war in Ukraine against Russia, we assisted women and children fleeing the conflict by providing them with free transportation to the Czech Republic, accommodation, assistance with paperwork, and job placements. We also helped Moldovan individuals who were deceived and unpaid due to illegal work in the country by finding them jobs, allowing them to earn money. My Facebook page contains screenshots of testimonials from satisfied clients. I fail to see what violation led to the blocking of my account and demand to reverse this unfair decision as I have done nothing wrong.

I'm reaching out regarding my Facebook account being hacked on August 5th. The hacker removed all my contacts and the only way to reset the password is by sending the code to their email, which I don't know or have access to. I opened a ticket and provided my ID, but when given a link to set a new password, I couldn't proceed as the hacker's email was still linked. Facebook has now locked the account, and I am unable to open any more tickets as it's not found in their system. I'm at a loss on what to do next. Online guides are not helpful as they also direct me to the hacker's email. Any assistance would be greatly appreciated as I really need to regain access. Thank you.

I am trying to regain access to my account named BradNix1978. I am unable to reset the password because it indicates that it was changed four months ago. I recall linking it to another account under the name Brad Wallerstein, but I cannot remember the associated number or email for BradNix1978. I have the password for the old BradNix1978 account but am unable to update it. Please advise on the steps I should take to recover it. Thank you.

I suspect that my Facebook account has been hacked, and I would like it deleted. I have deactivated both my work and personal accounts due to this issue. Despite my attempts, the older account seems to have been completely altered. I suspect someone I know is behind this, potentially using it to gather information about me and my family. I would greatly appreciate it if you could permanently deactivate the account under the name Christina Konkle Dollins with a profile picture of a younger girl in a prom dress and myself with highlighted hair. My personal email is [redacted] and is not the one associated with that account.

My Facebook account was disabled 9 days ago due to my mistake in violating community guidelines. I have deep sentimental attachments to my account, as I have used it for many years. I kindly request Facebook to reinstate my account and I assure that I will adhere to all rules going forward. Account details: - ID Name: Thakur shab - Email: [redacted] - Mobile Number: [redacted]

Bonjour, mon compte Facebook a été bloqué en janvier [redacted]. En conséquence, j'ai créé un nouveau compte. Récemment, en réinitialisant mon ordinateur, j'ai perdu toutes mes applications, y compris Facebook. Mon réparateur a réussi à contacter Facebook pour débloquer mon compte, ce qui a été fait avec succès. Cependant, lorsque j'essaie de me connecter avec mon nouveau mot de passe, mon ancien compte (celui d'avant [redacted]) continue d'apparaître et me dit que mon compte est bloqué. De plus, Facebook me demande constamment de débloquer mon compte, mais je suis bloquée. Est-ce que le 25 août (date de fin du déblocage), mon nouveau compte (créé le 6 ou 7 août de cette année) restera actif ? Merci de me répondre, je suis très préoccupée.

Subject: Urgent: Facebook Account Hacked My Facebook account has been compromised. I realized this on Saturday, July 22nd, [redacted], around 3 pm during my lunch break when my Facebook app logged out on my mobile and I couldn't log back in. Upon returning home from work, I still couldn't access my account and received an email from Hotmail indicating that someone logged in using another device in Mersing, Malaysia, using Firefox. I noticed that my password and email had been changed without my knowledge, confirming that someone else had gained access to my account. My original Facebook email is [redacted], and my username is YuQing Yuki. The hacker has now changed the email associated with the account to [redacted], which is not mine, and altered the password. When I attempt to log in, Facebook indicates that the password was changed on Friday, July 21st, which I did not do. I have been unsuccessful in my attempts to recover my account, as the verification code is not being sent to my original email due to the hacker's changes. I have already emailed for assistance today. I seek guidance from the Facebook team to verify my identity and help me regain access to my account. Your prompt assistance in this matter would be greatly appreciated. Thank you.

I have appealed to Facebook multiple times, but my personal account remains disabled. I am very upset by this situation. I hope that any mistakes made on my account will be rectified promptly. I have submitted my identification card for verification. Please reopen my account at your earliest convenience. This issue is very urgent for me as I have important information and contacts on Facebook. ID Name: A. De Villiers Email ID: [redacted] Mobile Number: [redacted]