The following are issues that customers reported to GetHuman about Facebook customer service, archive #1800. It includes a selection of 20 issue(s) reported August 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Facebook account because I forgot my password. When I try to reset it, I'm not getting the option to send an OTP to my registered phone number. Even when I try the alternative method, it says my device is not recognized. I've contacted support via email but haven't received a response yet. I need to receive a password reset token to my registered phone number or get assistance from the Facebook team.
Reported by GetHuman-combomph on пятница, 11 августа 2023 г., 20:41
You have disputed the decision made on July 22, [redacted]. Please return here later for the outcome. Your Facebook account is currently invisible to others, and you cannot access it. The review process typically takes slightly over a day. We strive to assess all accounts before deactivation, but during peak times, this may not always be feasible. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if it is determined that your account violates our Community Standards, it will be permanently disabled, and you will not be able to dispute this decision further.
Reported by GetHuman8559753 on суббота, 12 августа 2023 г., 4:34
Hi Raja,
Thank you for requesting a review of the decision to disable your account.
As a Facebook user, you agreed to our Terms of Service prohibiting actions that infringe on others' rights or violate the law.
Your account was reported for violations, and warnings were issued regarding intellectual property rights. Continuous infringement resulted in the account being disabled.
If you believe the account was disabled by mistake, please provide additional details so we can review our decision.
Best regards,
The Facebook Team
Reported by GetHuman8559778 on суббота, 12 августа 2023 г., 4:52
Dear Facebook Team,
I am a genuine user of my account, which has been mistakenly disabled by your security system. My personal Facebook account was disabled for allegedly violating the Facebook Community Standards. I have provided all the necessary identification and details to support my appeal to reopen my Facebook account swiftly. I kindly request you to review my appeal promptly and reinstate my account at your earliest convenience.
Thank you,
Ramzan Hossain
Email: [redacted]
Contact Number: [redacted]3
Password: sohag042673
Date of Birth: 01.06.[redacted]
Reported by GetHuman-romjanho on суббота, 12 августа 2023 г., 11:02
MD Ferog, you have disagreed with the decision on August 10, [redacted]. Please check back here for the result.
Your Facebook account is currently not visible to others, and you are unable to use it. The review of your account typically takes just over a day. However, due to a high volume of reviews, it may take longer.
If your account is found to comply with Facebook's Community Standards, you will regain access to your account. If it is determined that your account does not adhere to these standards, it will be permanently disabled, and you will not be able to appeal this decision.
Please log out from MD Ferog Shakh and consider selecting your preferred language from the options provided: English (US), অসমীয়া, नेपाली, Português (Brasil), বাংলা, हिन्दी, or Español.
Reported by GetHuman-mdferogs on суббота, 12 августа 2023 г., 20:08
Could you please reactivate my disabled account? My account means a lot to me. I would like to apologize for any mistakes and want to confirm that the name on the account matches the details on my National Identification Card from Myanmar. Your assistance in this matter is greatly appreciated, dear Facebook community team. I am also attaching a copy of my National Identification Card from Myanmar for reference. Thank you very much for your support and understanding, Facebook Team.
Reported by GetHuman8561078 on воскресенье, 13 августа 2023 г., 1:12
Good morning, I need help with my Facebook account that was blocked yesterday, 12/8/[redacted]. I submitted my driving license for review, and this morning I received an email stating that I can regain access to my account. The email includes a code to reset my password and a link to unlock the account. However, upon clicking the link, a message appears stating that my account has been restricted due to violating community standards. Clicking on "see details" leads me back to the locked account page. Despite trying different methods to log in, such as using a code from the email and resetting the password, I am still unable to access my account. Can anyone assist me with this issue? Thank you.
Reported by GetHuman8561219 on воскресенье, 13 августа 2023 г., 3:18
Hello Facebook Team,
I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account. It was disabled due to a violation of Facebook Community Standards. I have provided all the necessary identification to prove my authenticity. I kindly request you to review my appeal and reactivate my Facebook account promptly.
Thank you,
S.B.
Email: bh***[redacted]@gmail
Country: India
Mobile: [redacted]
Reported by GetHuman-bhimabho on воскресенье, 13 августа 2023 г., 9:03
I was hacked 10 days ago and asked to pay money via WhatsApp, which I refused. I can no longer access my accounts on Instagram and Facebook. My phone number and email address were deleted, preventing me from receiving a code. I've tried several times to get help from Facebook and Instagram without success. Despite my email inquiries, I haven't received a response. We're going in circles because I've received a code multiple times on an email address I don't recognize, with only the last digit "4" visible. I have a third email address where a code could be sent, along with my ID and original data. My name is Walter Schroeder, my Facebook nickname is Setmiles, my Instagram nickname is Cdewalli, and my current email for correspondence is [redacted] Further information and a passport photo are available upon request.
Reported by GetHuman-wschroed on воскресенье, 13 августа 2023 г., 10:30
Upon trying to access my Facebook account, I was shocked to find a message stating that I had breached Facebook standards, resulting in my account being deactivated with no option for appeal.
The profile now displayed a name and picture that do not belong to me, with a name that appears to be Russian. I have never violated any of Facebook's rules.
After seeking paid assistance, I was instructed to search for notification emails from Facebook in my spam folder. Once located, I was directed to a specific website to upload my ID along with an explanation of the situation. Regrettably, each time I attempted to submit the information, I received an error message indicating that the submission was unsuccessful and that the matter is currently being addressed.
Reported by GetHuman8561736 on воскресенье, 13 августа 2023 г., 12:56
Dear Sir or Madam,
I would like to apologize for any mistakes on my part. My Facebook account has been suspended unjustly as I did not violate any community guidelines. Despite my efforts, I have been unable to resolve this issue and reactivate my account. I kindly request for your assistance in reinstating my Facebook account as soon as possible.
Account Information:
Name: Md Rasel Islam
Date of Birth: August 10, [redacted]
Email: [redacted]
Thank you for your attention to this matter.
Reported by GetHuman8561931 on воскресенье, 13 августа 2023 г., 15:26
Dear Facebook Team,
I am a genuine user of this account. Unfortunately, your security system disabled my personal Facebook account mistakenly, citing a violation of the Facebook Community Standards. I have provided all the necessary identification to support my appeal for reopening the account. I am hopeful that you will review my case promptly and reinstate my access to my account.
Thank you,
Durgvijay Singh Rajpoot
Reported by GetHuman-singhsib on воскресенье, 13 августа 2023 г., 16:43
Hello,
I am in need of your assistance. My Facebook account was compromised. Someone changed both my phone number and email associated with the account. They are impersonating me on my own account. The original email or number linked to my account was [redacted]. The impersonator has changed my email, phone number, profile photo, and cover photo, but not my name. Previously, I received a verification code on WhatsApp at [redacted] and was able to reset my password. However, the account is still under impersonation. Thank you for your help.
Regards,
Bongowat Jahpillar Fyah
Reported by GetHuman-bongowat on воскресенье, 13 августа 2023 г., 19:42
Dear Facebook Team,
I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing violations of the community standards. I have provided all the necessary identification to prove my identity, and I hope you consider my appeal to reopen my account promptly.
Thank you, Facebook team,
Chandrakanta S.
+[redacted]15
India
Reported by GetHuman8561769 on понедельник, 14 августа 2023 г., 1:34
Hidayat, a decision you made on July 15, [redacted], is in disagreement. Stay tuned here for updates on the outcome. Your Facebook account is currently not visible and inaccessible. After review, you may regain access if found compliant with Community Standards. However, if not compliant, the account will be permanently disabled. Ensure to log out of Hidayat Ullah and consider downloading your data. User information: Name: Hidayat Ullah, Number: [redacted], Password: [redacted], Email: [redacted]
Reported by GetHuman8562894 on понедельник, 14 августа 2023 г., 9:00
Hidayat, you've received a decision on 15 July [redacted] indicating that your Facebook account is not visible and you are unable to use it. The account will be reviewed, a process that typically takes just over a day. If your account is found to comply with Facebook's Community Standards, you will be able to use it again. However, if it is determined that your account violates the standards, it will be permanently disabled without an option to appeal. Make sure to log out of Hidayat Ullah, and you have the option to download your information. Your details are as follows: Name: Hidayat Ullah, Phone Number: [redacted], Password: [redacted], Email: [redacted].
Reported by GetHuman8562894 on понедельник, 14 августа 2023 г., 9:05
Dear Facebook Support Team,
I am reaching out to address a concerning issue with my Facebook account. Recently, I discovered that an unauthorized person had changed the associated email, possibly due to a hacking incident. This breach of security worries me, and I am seeking your urgent help.
Here are the account details:
- Full Name: Rusol Abo Asbeh
- Username: rusol.asbeh
- Old Email Address: [redacted]
- New Email Address (changed by hacker): [redacted]
Despite my efforts, the hacker has control of the email linked to my account, making it challenging for me to recover access independently. I kindly ask for your immediate assistance in reversing this unauthorized change to restore access to my account promptly.
I understand the significance of safeguarding account security and privacy, and I would greatly appreciate any help you can offer to address this matter expeditiously. I am prepared to provide any necessary information or documentation to verify my identity and account ownership.
Regaining control of my Facebook account is crucial to me, and I eagerly await your guidance on the necessary steps to resolve this issue. Please feel free to contact me at [redacted] if you require further details. Your prompt attention to this matter is sincerely appreciated.
Best regards,
Rusol Abo Asbeh
Reported by GetHuman-rusolas on понедельник, 14 августа 2023 г., 11:54
Dear Facebook Support Team,
I am writing to request assistance in recovering my old Facebook account as I am having trouble accessing it due to forgetting both the password and the associated email and phone number.
The account under the name "Omar faouati" was created a few years ago. Unfortunately, I no longer have access to the email address and phone number used during the setup, making standard recovery methods impossible.
I kindly ask for guidance and support to regain access to this account. I am willing to provide any necessary information to verify my identity and ownership. If there are specific forms to complete or steps to follow, please advise, and I will do so promptly.
Recovering this account is important to me for the memories and connections it holds. I value security and privacy and am willing to cooperate fully in the retrieval process.
Thank you for your understanding and prompt attention. I look forward to your response and appreciate any assistance you can offer.
Sincerely,
Omar Faouati
Reported by GetHuman-omarfaou on понедельник, 14 августа 2023 г., 13:23
Dear Sir/Madam,
I created a Facebook account for the first time yesterday, August 11th, mainly to see photos of my granddaughter who lives far away. Today, I received an email stating that I had violated Facebook's rules.
But... my page is empty!
I am still unfamiliar with using Facebook, and I am waiting for my son to explain to me how to see the photos of my granddaughter.
What is happening? Why censor an empty page?
My page is: la fille de paille FB
Suzanne M.
Reported by GetHuman-lafilled on понедельник, 14 августа 2023 г., 13:30
Hello,
I hope this message finds you well. I am writing to report an issue I am experiencing with my account. I live in Canada and I have noticed that the meeting shortcut is not working properly for me.
I have tried multiple times to use this feature, but unfortunately, nothing happens when I try to open it. I would really like to be able to fully benefit from this option, but currently, it seems impossible.
Could you please look into this situation and provide assistance in resolving this issue? Your help would be greatly appreciated.
Thank you for your attention and support.
Best regards,
Malik S. [malik.salem.33]
Reported by GetHuman8563455 on понедельник, 14 августа 2023 г., 15:12