Facebook Customer Service Issues

Archive 1799

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1799. It includes a selection of 20 issue(s) reported August 6, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Team, My account was disabled by the Facebook Authority for impersonation. I respectfully disagree with this decision and I am eager to reclaim my account. I want to clarify that I am not impersonating anyone. To support my claim, I have submitted my government passport for verification. Additionally, I previously submitted my national birth certificate to your team. My account is genuine and holds personal value to me as it connects me with friends and family. I kindly request that you review my case and reactivate my account. Your cooperation in resolving this matter would be greatly appreciated. Best regards, [redacted]
Reported by GetHuman-cutegudi on Ahad, 6 Ogos 2023 pukul 18.10
Dear Facebook team, I am experiencing an issue with requesting a review for my personal Facebook account. Please assist me in resolving this matter so I can regain access to my account. Details of the issue: - It states that I can no longer request a review and couldn't start new conversations for 3 days. - The restriction was added on 1st June due to activity that didn't comply with the Community Standards on spam, as identified by your technology. - I understand the consequences of repeatedly violating the Community Standards so I am seeking guidance on how to proceed. Thank you for your attention to this matter.
Reported by GetHuman8548912 on Ahad, 6 Ogos 2023 pukul 22.54
Hello Facebook Team, I am unable to unlock my Facebook account as it requires me to confirm my identity, but I don't have any identity documents available. This account holds significant importance to me. I kindly ask for an alternative method to recover my account, such as receiving a code via phone or email. Your prompt assistance in unlocking my Facebook account would be greatly appreciated. Account Information: Full Name: Radhe Prajapati Email: [redacted] Password: bihari123@@@ Phone Number: [redacted]
Reported by GetHuman8548277 on Isnin, 7 Ogos 2023 pukul 01.51
Dear Facebook Team, I am facing an issue with confirming my identity in my personal Facebook account. I kindly request your assistance in resolving this matter. Currently, my email is not linked to my account. The account is under the name Shrutika Gaikwad (shr) and my mobile number is associated with it. This account holds significant importance to me, so I earnestly ask for your help in unlocking my account, specifically for my birthday. Your prompt attention to this matter would be greatly appreciated. Account Information: Name: Shrutika Gaikwad (shru) Mobile Number: [redacted] Birth Date: 15th August [redacted].
Reported by GetHuman8549319 on Isnin, 7 Ogos 2023 pukul 06.09
Hello, I am the individual referred to in the post made by Facebook user (Ngoh Kim Moi) yesterday regarding the false allegations about selling people to Cambodia. I am seeking assistance to address this issue since it is entirely untrue. The post implicates me due to debts with a loan company (ah long), and I suspect someone from this company is behind it. This malicious action has caused significant distress to my family. Despite my attempts to reach out to Ngoh Kim Moi, I have not received any response. The post has been widely shared, with approximately 7k shares. I implore Facebook to intervene and assist in resolving this pressing matter promptly before it further impacts my family. I appeal for support and eagerly await your response. Thank you.
Reported by GetHuman-karfai on Isnin, 7 Ogos 2023 pukul 09.35
I don't understand English and I repeat because you accuse me and have closed my page for child pornography. This is not the first time I have been accused of this. I am willing to report this to the police for such an accusation. The only thing I can be accused of is messing with the government of Spain and the politicians, not child pornography. When accused, no evidence is provided, so I ask you to show me the proof of this accusation because your accusations are serious.
Reported by GetHuman8549809 on Isnin, 7 Ogos 2023 pukul 13.00
On August 5th, I discovered that my Facebook account had been erased by someone claiming to be "Zach King." I lost all my photos and connections on the platform. Despite the initial shock, I created a new account as my friends and family are essential to me, especially since I am homebound. However, I've encountered challenges with the platform's algorithm. I've been restricted from liking and messaging due to multiple interactions with a particular friend and sending friend requests. This led to restrictions on posting as well, even though I believe I haven't violated any standards. I value my online community, and after spending extensive time trying to resolve these issues, my main priority is to retrieve my lost photos, not necessarily the account itself. Seeking help online requires a payment I cannot afford. I simply want to address the imposter situation and recover my pictures. I've seen numerous others facing similar challenges with this individual. Any assistance would be greatly appreciated.
Reported by GetHuman-usedbko on Isnin, 7 Ogos 2023 pukul 17.04
I have been struggling to regain access to my Facebook account for several months now. Someone named Christine seems to have used my user ID and personal information, such as phone number, on my account. Despite reporting this and submitting my driver's license for verification, I have not been able to unlock it. Each time I receive a notification to follow a link to unlock the account, it simply does not work. Today, even my alternate Facebook account is locked. It feels like a never-ending cycle. I would appreciate any assistance in resolving this issue. Thank you, Shannon S.
Reported by GetHuman8550831 on Isnin, 7 Ogos 2023 pukul 19.57
I am concerned about my Facebook account. I suspect someone tried to hack into it because I woke up on Sunday morning unable to access Facebook. I received three emails attempting to change my password, but I did not initiate those requests. Initially, my Facebook email was [redacted], which I later changed to [redacted] after moving. Despite Geek Squad's help to update my sign-in to watertime218, my account only shows up as karent1125@charter with all my pages, friends, and information missing. Can you assist me in recovering my lost pages?
Reported by GetHuman8552908 on Selasa, 8 Ogos 2023 pukul 19.06
Mon compte Facebook a été piraté depuis juin [redacted]. Mon nom est utilisé, toutes mes photos ont été changées, et ma photo de profil a été remplacée par une image presque nue. Des photos de nudité ont été publiées sur mon statut. Mon adresse e-mail et mon mot de passe ont été modifiés par la personne qui a piraté mon compte après que j'ai reçu un message le 8 juin demandant de l'aide à un ami en cliquant sur un lien douteux. J'ai été piégé et maintenant cette personne gère mon compte.
Reported by GetHuman-rosinebe on Rabu, 9 Ogos 2023 pukul 04.42
Hello, how can you ban me without any mistake or reason? Why is your Facebook system so weak? You have no right to play with our feelings. I always follow the community guidelines of Facebook. Yet, if you ban us due to the Facebook system error for days, how can we tolerate it? My only request to you is to please improve the Facebook system and free me from this issue. Otherwise, my trust in Facebook will vanish. Please consider this and don't do it again. Let there be no mistakes in the future. Thank you.
Reported by GetHuman-musicofh on Rabu, 9 Ogos 2023 pukul 12.25
Hello, I recently encountered an issue with my Facebook account. Approximately a week ago, I received multiple friend requests from various people. Without thinking much, I accepted these requests. However, shortly after, I found myself temporarily blocked by Facebook. I am unsure of the reason behind this block and seek clarification regarding when it will be lifted. I am eager to continue using Facebook for work purposes, and I assure you that I am not engaged in any malicious activities. Despite reaching out via email multiple times, I have not received any responses. I am eager to understand the situation better and would appreciate any assistance you can provide.
Reported by GetHuman-ehsannak on Khamis, 10 Ogos 2023 pukul 05.13
I have enabled 2-factor authentication and have forgotten my password, making it impossible to log in. Please provide me with a reset password link. I forgot my Facebook account password as well as the associated phone number and device. I am unable to recover my account on a new phone as it says "we don't recognize your device." I have provided my government details below for verification. I selected two-factor verification, but now I have forgotten the password. Please send the reset link to my Gmail. User ID: Nomesh K. Previous passwords: Nomesh@[redacted], nomesh8074. Phone: Realme 7 Pro. SIM card: Jio. EMI number: [redacted][redacted].
Reported by GetHuman-nomeshko on Khamis, 10 Ogos 2023 pukul 06.42
My Facebook account was hacked, and the hacker changed my name, resulting in the account being disabled for violating Facebook's rules. I have tried following Facebook's steps to report the hack, but I hit a dead end because my account is disabled. The main concern is that the hacker changed the ownership of a page I managed, removing all other partners who were collaborating on the page. I am unsure how to regain control of the business page. If I cannot recover my personal account, is there a way for a previous administrator of the page to regain control of it?
Reported by GetHuman8555948 on Khamis, 10 Ogos 2023 pukul 08.28
Hello, my account has been compromised. I noticed another email address linked to my account that I can't read, starting with a "p" and ending with an "R." As a result, I'm unable to receive the code needed to recover my account or even change my password successfully. I'm providing my full name and the email associated with my account: Fanfan Moret, email: [redacted] I would appreciate a prompt response. Thank you.
Reported by GetHuman8556434 on Khamis, 10 Ogos 2023 pukul 14.29
After taking a break, I logged out and uninstalled my Facebook app. When trying to log back into my main account, I couldn't access it via Facebook or Messenger. Despite attempting recovery options, I was unable to reset my password as the option wasn't available to me. My account is linked to only my phone number and has two-factor authentication. I'm at a loss as to how else to regain access to my account and feeling quite disheartened.
Reported by GetHuman-acidace on Khamis, 10 Ogos 2023 pukul 22.19
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary details for you to reconsider and reopen my account promptly. I kindly request you to review my appeal and reinstate my access to my Facebook account. Thank you, Hamid Munir Email: [redacted] Phone: [redacted]1 Country: Pakistan
Reported by GetHuman-hamidmun on Jumaat, 11 Ogos 2023 pukul 10.39
Good morning, I am Mr. Yuri Gabrielli. I am reaching out regarding my Facebook account associated with this email [redacted] with the linked phone number [redacted]. My account has been hacked for the second time in 3 months despite having set up two-factor authentication. I am not at all responsible for what has been posted in violation of the rules as the account has been hacked and used by others. The account has been hacked, and I have not been able to access it through any of the methods provided in the help center. Even after providing photos of my ID, it was not possible to access, with the following response: "Your Facebook account was disabled because it did not comply with our Community Standards. This decision is final." I don't know what else to do, it is impossible to reach you via chat. I am attaching screenshots of my ID in the hope that you will reactivate my profile. Kind regards, Yuri.
Reported by GetHuman-yuritiz on Jumaat, 11 Ogos 2023 pukul 10.45
Hello, Hello, My Facebook account got hacked 31 days ago, and since then, I have been receiving several email reminders about changes to my mobile number and email address. The hacker changed the email ID and mobile number associated with my Facebook account, and even when I clicked on 'That wasn't me,' it didn't resolve the issue. I had provided my mobile number on the hacked account, but even that got compromised with the same mobile number linked to a different account. I have never clicked on any suspicious links. Please assist me in recovering my account. Thank you, Arun Kumar
Reported by GetHuman8558164 on Jumaat, 11 Ogos 2023 pukul 11.04
My daughter was a victim of sex trafficking and tragically took her own life on June 27, [redacted]. I have discovered a Fake Facebook account created under her name, where someone is requesting money for inappropriate content. Disturbingly, there are comments mentioning financial transactions. Additionally, I suspect the same individual has hacked other accounts and has been posting as if it were my daughter since her passing. Despite reporting these issues to Facebook, I have not received any assistance. It is heartbreaking to see her memory exploited for financial gain. It is crucial to follow the digital trail of the account owner and track any money transfers related to this fraudulent activity. I am pleading for help in this distressing situation as a grieving mother.
Reported by GetHuman8558732 on Jumaat, 11 Ogos 2023 pukul 16.32

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