Facebook Customer Service Issues

Archive 1798

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1798. It includes a selection of 20 issue(s) reported August 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Luciano Duraccio. I recently experienced a hacker attack on my account, and now I am unable to access it. When trying to reset my password, the security code is being sent to an unfamiliar email address. How can I regain access to my account? Please note that my email is [redacted], and my phone number is [redacted]. I have attached my ID for verification purposes. I want to emphasize that I am a person with disabilities and my Facebook account is crucial for my current social life.
Reported by GetHuman-lukiano on Thursday, August 3, 2023 12:38 PM
Subject: Assistance Needed for Disabled Facebook Account Dear Facebook Community, I am seeking help to regain access to my disabled Facebook account. My user ID is [redacted] I have not engaged in any activities violating the community guidelines. My posts are focused solely on sharing science-related content in science groups. Recently, I shared a picture and a video of the Aurora from the group "Night Light Films" and the page "Aurora Borealis Observatory," giving proper picture credit. I do not share any religious or political content, only science-related material. I assure you that I will adhere strictly to Facebook's rules moving forward. Kindly consider reviewing my account at your earliest convenience and restoring access. Thank you for your attention to this matter. Warm regards, [redacted]
Reported by GetHuman-rashfaqu on Thursday, August 3, 2023 1:30 PM
Hello Facebook Team, My personal Facebook account has been temporarily disabled. I have always followed the community guidelines and rules and have not posted anything that violates the terms of service. It appears to be a mistaken deactivation as I did not intend to breach any community guidelines. Please reactivate my account as soon as possible. Thank you, Facebook Team. Email & Number: [redacted] Facebook Full Name: Aivee Garbo Calago Date of Birth: November 29, [redacted]
Reported by GetHuman-acalago on Thursday, August 3, 2023 3:41 PM
My Facebook account was disabled unfairly. Hello, I recently shared a science video and several images from Facebook pages Night Light Films, Aurora Borealis Observatory, and Endless Knowledge on Facebook. I made sure to credit the original owners correctly by mentioning Night Light Films and Aurora Borealis Observatory while reposting the content. Despite this, my account got banned for a violation. I kindly ask for a review of my ID and request for the account to be recovered. Thank you.
Reported by GetHuman8542831 on Thursday, August 3, 2023 3:58 PM
Hello! My Facebook account was hacked, I believe, during a change of username and password last Sunday. The hacker threatened me and demanded money. Since Monday, I have been unable to recover my old Facebook account despite multiple attempts. The two-factor authentication system is causing issues, and often the 6-digit code does not arrive (neither via email nor phone). I even went as far as scanning my ID, but it was not clear enough for them. I am at a loss for what to do. Thank you for your help.
Reported by GetHuman-mdascalo on Thursday, August 3, 2023 4:23 PM
Good day, I am having an issue. My account has been blocked. I changed the password and forgot it, did not receive the password reset on my phone. I sent a photo of my passport for verification, but mistakenly sent a photo of a non-Ukrainian passport the first time, instead of a Ukrainian one. However, my username is indicated in Russian. Facebook notified me that my page is blocked. How can I confirm to remove the block? This is my personal page, and all actions were done by me. Where can I send the photo to show what is not working for me and what the issue is? The account was under the login: [redacted] Username: Tanyusha R.
Reported by GetHuman-coolnika on Friday, August 4, 2023 5:51 AM
Hello support team, Unfortunately, my Instagram and Facebook accounts were hacked. Although I managed to unblock them, the hackers changed the passwords and email addresses associated with them. Now, I'm unable to access my accounts because the codes are being sent to email addresses that I cannot see, likely not mine. Only asterisks are displayed on the change password page instead of the full email address. No codes are coming through to my registered phone number either. I really need help to regain access to my accounts. Thank you. Regards, W. Schroeder
Reported by GetHuman-wschroed on Friday, August 4, 2023 3:27 PM
Dear Facebook team, I am reaching out to request assistance with recovering my hacked Facebook account. The account link is https... I am unable to access it due to unauthorized access. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman8545362 on Friday, August 4, 2023 6:55 PM
Hello, as of today, my personal account Sylvie TaHia has been hacked, and this personal account is linked to my professional page Bubbly Event in Tahiti. I am unable to access the accounts now as the phone number has been changed and the email address [redacted] is unknown. Please investigate, as it is likely they will use the professional account to scam people, and my banking details are saved on the professional account to pay for my advertisements. Thank you. Best regards, Sylvie
Reported by GetHuman8545714 on Friday, August 4, 2023 10:01 PM
I recently signed up for the McDonald's app and was prompted to log in through Facebook. However, once I clicked "yes," I received a notification from Facebook stating that my account has been disabled. Despite my efforts to contest this decision, I was unsuccessful. I even received an automated email indicating that I had violated Facebook's rules. Additionally, I was warned about some old posts from almost 10 years ago. As a user since [redacted], I have a significant amount of important data on my account that I urgently need access to. Due to this issue, I am currently unable to log in or use Messenger.
Reported by GetHuman-kev_youn on Saturday, August 5, 2023 12:01 AM
I have a profile under the name Manuela Hasenknopf. Some time ago, I tried to create another one to avoid group disturbances on my original profile. Now there are two profiles under my name, and I can't access the second one because I forgot the email and password I used to set it up. The second profile, "Manuela Hasenknopf," is empty with no photos or information. Could you please assist me in deleting it or provide guidance on accessing it so I can delete it myself? Thank you for your help. Best regards, M.H.
Reported by GetHuman8546945 on Saturday, August 5, 2023 4:46 PM
Hello, I have recently set up my official Facebook account and have been following all the community guidelines. Unfortunately, my account has been temporarily disabled. I would like to request a review of my disabled Facebook account to confirm my identity. I believe my account was disabled by mistake as I have not violated any rules. Please check and review my account promptly so that I can regain access to my personal Facebook account. Thank you.
Reported by GetHuman-gabuayed on Sunday, August 6, 2023 2:18 AM
Subject: Request for Reinstatement of Facebook Account - Crystal Gale Hello Facebook Support Team, I trust this message reaches you in good health. I am reaching out to request the reactivation of my Facebook account registered under the name Crystal Gale. I was disheartened to discover that my account had been disabled. I acknowledge Facebook's commitment to upholding stringent terms and community standards for the safety and well-being of all users. Regrettably, I am unaware of any actions on my part that may have contravened these guidelines, resulting in the deactivation of my account. I extend my sincerest apologies if I inadvertently violated any regulations. I kindly seek clarification regarding the specific breach that prompted the disabling of my account. Understanding the nature of the infraction is vital for me to rectify the situation and prevent its recurrence. I am dedicated to using Facebook responsibly and adhering to its guidelines. Enclosed within this correspondence is a screenshot of the disabled account for your reference. Should you require any additional details, please do not hesitate to contact me, and I will promptly supply them. Thank you for your attention to my appeal. I am eagerly anticipating your response and looking forward to restoring access to my account. Warm regards, Crystal Gale
Reported by GetHuman8547806 on Sunday, August 6, 2023 6:58 AM
Dear Facebook Team, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account, citing a violation of the Facebook Community Standards. I have provided all the necessary identification to prove my legitimacy and request that my account be reinstated promptly. Thank you, Facebook Team ❣️ Full Name: Zakir N. Email: [redacted] Phone: [redacted]7 Country: Pakistan
Reported by GetHuman-bhaizaki on Sunday, August 6, 2023 7:40 AM
Hello, my official Facebook account has been suspended without any reason. My Facebook account is linked to my Instagram account, which has also been suspended. I am unable to log into my Instagram account due to the suspension of my Facebook account. I kindly request a review of my suspended Facebook account. Thank you, Facebook team. [Link to account recovery]
Reported by GetHuman8548018 on Sunday, August 6, 2023 11:22 AM
Dear Facebook Team, I am a genuine user of this account, but my personal Facebook account was mistakenly disabled by your activity system. My account was disabled due to a violation of Facebook community standards. I have provided all the necessary identification to reopen my account, and I kindly request for your help in reviewing my appeal promptly to restore access to my account. Thank you, Ishqbaaz Ishqbaaz
Reported by GetHuman8548082 on Sunday, August 6, 2023 12:21 PM
I was contacted on Facebook by someone I know who asked for my phone number. Subsequently, I received a message with a code on my phone through SMS, and she requested that I send her this code. Since then, I've been unable to access my Facebook account. Each time I attempt to reset it, Facebook is not receiving the code as it's being sent to her instead. My phone number is +[redacted]65. Additionally, I've noticed that she has changed the email address associated with the account to a different one while using my profile picture. I'm seeking assistance in recovering my account. Despite being in Kenya, the hacker is using a different country code with the same number.
Reported by GetHuman8547793 on Sunday, August 6, 2023 1:31 PM
Dear Support, My personal Facebook account was disabled mistakenly. I have been a loyal Facebook user since [redacted] and always adhere to the community standards and guidelines. I used my real name and date of birth on my account and never engaged in any illegal activities on the platform. I am familiar with all Meta rules. Therefore, I kindly request a human review of my account to have it reinstated promptly. Thank you.
Reported by GetHuman8548198 on Sunday, August 6, 2023 2:01 PM
Dear Facebook Team, I am currently unable to unlock my Facebook account because it is requesting identity confirmation, but I do not possess the required documents. This account holds significant importance for me. I kindly ask for an alternative option such as receiving a code via phone or email to regain access to my account. I would appreciate any assistance you can provide in unlocking my Facebook account promptly. Account Information: Full Name: Radhe Prajapati Email: [redacted] Birthday: November 21, [redacted] Phone Number: [redacted]
Reported by GetHuman8548277 on Sunday, August 6, 2023 3:05 PM
Dear Facebook Customer Services, I am writing to address the recent suspension of my Facebook account due to allegations of sharing inappropriate content. I want to clarify that I did not post any illegal material and seek an explanation for this suspension, as I believe it was unjust. Despite attempting to verify my account through my phone number and ID, I have been unable to access my account, making it challenging to resolve this issue. I have also reached out to Facebook via email and phone calls at [redacted] but have not received a response. The account in question belongs to Cute Gudi, and the associated email is [redacted] Please contact me via this email to provide further assistance. Thank you, Purinee.
Reported by GetHuman-cutegudi on Sunday, August 6, 2023 6:07 PM

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