Facebook Customer Service Issues

Archive 1797

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1797. It includes a selection of 20 issue(s) reported July 31, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook team, I have encountered an issue with my Facebook account being locked, and it requires me to confirm my identity which I am unable to do since I do not have the necessary documents. This account holds significant importance to me. I kindly request Facebook to provide an alternative option such as sending a code to my phone or email for me to recover my account. Your assistance in unlocking my Facebook account promptly is highly appreciated. Account information: Full name: Dip B Gmail: [redacted]
Reported by GetHuman8536569 on Monday, July 31, 2023 5:37 PM
Dear Facebook Support Team, I am writing to report a critical issue with my Facebook account, which has been compromised. I urgently seek assistance in recovering and securing it from further misuse. Name: Oladunni Samuel Facebook Username/Email: ProphetSam Smith/ [redacted] Phone Number linked to the account: +[redacted][redacted] Date of Birth: 29/03/[redacted] Registered Email Address: [redacted] Description of the Issue: I noticed unusual activity on my account, including unauthorized login attempts and suspicious posts. Password and email changed without my knowledge. Action Taken: Attempted account recovery but hacker altered information. Request for Assistance: Immediate help needed to recover my account. Security concerns about personal data and connections on the account. Additional Information: Willing to provide necessary verification for account ownership. I hope for a prompt and effective response to resolve this issue. Sincerely, ProphetSam Smith
Reported by GetHuman8536727 on Monday, July 31, 2023 6:54 PM
My Facebook account got locked for supposed unusual activity, which hasn't happened. I can't unlock it because the only verification options they're offering are outdated phone numbers and a card number that isn't mine; the correct number ends in [redacted]. I need options like verifying recent Facebook Pay transactions, the new card added in the last month, or providing details about the last password change or device used. I need help to access my account and update the verification details once inside. Please reach out to me at [redacted].
Reported by GetHuman8537577 on Tuesday, August 1, 2023 4:25 AM
Dear Facebook team, I am having trouble unlocking my Facebook account as it is requesting me to confirm my identity, which I am unable to do as I don't have the required documents. This account holds significant importance to me. I kindly ask if an alternative option can be provided, such as receiving a code on my phone or email to regain access to my account. Your prompt assistance in unlocking my Facebook account would be greatly appreciated. Account Information: Full Name: Dip B Email: [redacted] Password: mapapa098765
Reported by GetHuman8536569 on Tuesday, August 1, 2023 8:32 AM
Hello, I'm seeking clarification as to why my Facebook advertising account, under the name djcortex with the ad account ID [redacted]7, has been restricted. I previously filed a complaint, but it was not approved, and I have not received any explanation for the restriction. I have always strived to follow all of Facebook's guidelines and can't identify any violations. It has been over a year since I contacted Facebook about this issue, and I still haven't received a response. Could you please re-examine the situation and provide me with an explanation for the account restriction? Thank you for your attention to this matter. Have a great day.
Reported by GetHuman-soundinm on Tuesday, August 1, 2023 10:41 AM
Hello Facebook Review Team, I am writing to inform you that my Facebook account has been suspended. I have submitted an appeal for account recovery, but I have not received any response from your team. It has been a few days now, and I am facing an issue with the decision to permanently disable my account. I kindly request your assistance in resolving this matter promptly so that I can regain access to my account. Thank you for your attention to this matter. Profile Name: Aryan Singh Email: [redacted] Contact Number: [redacted]8 Thank you.
Reported by GetHuman8538075 on Tuesday, August 1, 2023 1:03 PM
My Facebook account was hacked, and the hacker added their email, removed mine, and disabled the account. Now, I can't report this as my email and phone number are no longer connected to the account. Facebook's help for hacked accounts requires the email and phone tied to the account. When I use my email ([redacted]), it's not recognized because the hacker removed it.
Reported by GetHuman8539173 on Tuesday, August 1, 2023 8:26 PM
Good afternoon, I am having an issue with my Facebook account. I do not want the number of followers I have to be visible to people when they search for me. I have tried editing the details and disallowing the followers to be shown, but they still appear. I would appreciate your prompt assistance. I have attached screenshots. Thank you, I look forward to your help.
Reported by GetHuman8539309 on Tuesday, August 1, 2023 9:25 PM
Good afternoon, I am having an issue with my Facebook. I don't want the number of followers to be displayed when someone searches for me on Facebook before entering my profile. I have tried editing my details and disabled the option to show the followers, but it's still appearing. I would appreciate it if you could help me with this quickly. I have attached screenshots. Thank you, I will be waiting for your assistance.
Reported by GetHuman8539309 on Tuesday, August 1, 2023 9:28 PM
Hello Facebook Team, I wanted to bring to your attention that my personal Facebook account has been temporarily disabled. I have always followed the community guidelines strictly and have made sure to adhere to the rules. I have not posted anything that violates any of your terms of service. It seems like there may have been a mistaken deactivation. My actions were never intended to breach any community guidelines, so I kindly request for my account to be reactivated as soon as possible. Thank you, Facebook Team. Email & Number: [redacted] Facebook Full Name: Aivee Garbo Calago Date of Birth: November 29, [redacted]
Reported by GetHuman-acalago on Tuesday, August 1, 2023 11:03 PM
My Facebook profile was hacked. They changed the password, deleted all my information, posted inappropriate photos, and got my account suspended. Even after proving my identity, the account is still locked. I received an email from Facebook saying I could dispute the decision, but whenever I try to do so, it's stuck on the same screen. When I access it on my phone, I can't explain anything because the page doesn't load. I really need help with this. My profile: www.facebook.com/Jesulino
Reported by GetHuman-jesulino on Tuesday, August 1, 2023 11:45 PM
Dear GetHuman Customer Service, my name is Gerardo Mascolo. I am seeking details about removing my telephone number linked to my account on July 31st at 3:09 pm. Concerned about identity theft, I decided to delete my account hoping it would also remove any associated fake accounts. I am anxious and await your assistance to assess the seriousness of the issue. Here is the message from Facebook for your reference. Looking forward to your response. Best regards, Gerardo Mascolo
Reported by GetHuman8539966 on Wednesday, August 2, 2023 7:35 AM
Hello Facebook Team, I was surprised to find that my personal Facebook account has been temporarily disabled. I always adhere to the community guidelines and rules and have not posted anything that violates them. It appears to be a false deactivation, and I did not intend to break any rules. Please reactivate my account as soon as possible. Thank you, Aivee Garbo Calago Email & Number: [redacted] Date of Birth: November 29, [redacted]
Reported by GetHuman-acalago on Wednesday, August 2, 2023 3:32 PM
My personal Facebook account was disabled unexpectedly. I always adhere to Facebook's community guidelines, use my real information, and do not engage in any illegal activities. I believe my account was reported falsely. I have personal data stored there and I am unable to access it. I kindly request assistance in recovering my account.
Reported by GetHuman-safdarri on Wednesday, August 2, 2023 4:19 PM
Dear Team, I'm Rami Sabra, the current owner of Olive and Lime Cafe. I need help to recover access to our Facebook page. My partner, who used to manage it, has been bought out and refuses to give me the password. Being the sole owner now, it's essential to maintain the page for our customers. I have all the necessary documents to prove my ownership. I'm willing to provide any additional details to confirm my identity and ownership. I seek your assistance in regaining control of the Olive and Lime Cafe Facebook page. Any help you can offer would be highly appreciated. Thank you.
Reported by GetHuman-hsabraa on Wednesday, August 2, 2023 5:17 PM
On Sunday, July 30th, in the early hours of the night, my Facebook account (Cindy Follas Pitts) got hacked. I got emails notifying me about changes to my email and phone number. When I tried logging in later that day, I couldn't access my account as both my email and phone had been altered as per the notifications from earlier. Despite trying to find a solution on Facebook, I realized I needed at least one of the changed pieces of information. There was a moment where Facebook asked for a new email if I couldn't access the other two details, but it claimed my email ([redacted]) was invalid, which is not the case. To address this, my husband sent a request to Facebook to investigate. I also submitted a photo of my driver's license, which I suspect may have been part of the hacking incident. I seek guidance on this matter. Thank you.
Reported by GetHuman8541151 on Wednesday, August 2, 2023 6:51 PM
On March 10th, my Facebook account was hacked during lunchtime, and complete control was taken over. The email address and mobile phone number were changed immediately, making it impossible to locate my account with my actual information. When attempting to find my account, I receive an error message stating that it does not exist. Despite this, I know my account is still active since I can follow it through friends. Given my long history on Facebook, I believe it should be possible to determine the original email or phone number associated to prove my identity as Jan Schön and owner of the account. This can also be validated through the account photos and friends list. I am seeking guidance on the next steps to regain access to my Facebook account.
Reported by GetHuman8542043 on Thursday, August 3, 2023 6:20 AM
Hello Facebook Team, My Facebook account has been disabled. I am a genuine user of this account. I have been experiencing a review requested issue on my Facebook account for quite some time now. I have already provided all my necessary identification to you to reopen my Facebook account, but I have not received any response from the Facebook team. I kindly request you to review my appeal and reactivate my Facebook account as soon as possible. Thank you, [redacted]
Reported by GetHuman-mstlakea on Thursday, August 3, 2023 8:01 AM
Hello, I am Gohar Sahinyan, and I am facing an issue with my Facebook account. It was hacked, and after contacting Facebook support, I followed their instructions to reset my password via email link. During this process, I encountered an option to send a verification code not only to my email but also to another email address that does not belong to me, possibly belonging to the hacker. I am unsure about the next steps to recover my account. Thank you, G.S.
Reported by GetHuman8542222 on Thursday, August 3, 2023 9:36 AM
My Facebook account was hacked, and the hacker changed my email, phone number, and password. Unfortunately, all my recovery options were deleted, and I cannot retrieve a backup code. Facebook has temporarily locked my account due to the breach. Despite my efforts, including submitting my ID multiple times to link a new email, I have not been successful in regaining access. The original email was [redacted], and the current one set up by the hacker is [redacted] It seems the only way to recover my account is through the email the hacker provided. I appreciate any assistance in resolving this matter.
Reported by GetHuman-kylian on Thursday, August 3, 2023 9:49 AM

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