Facebook Customer Service Issues

Archive 1790

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1790. It includes a selection of 20 issue(s) reported July 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On June 27th, [redacted], in the morning, I discovered three emails from Facebook notifying me that an unknown email address had been added to my account. Subsequently, my password was reset, and two of my existing email addresses were removed. I attempted to log in but found my old password no longer worked. Furthermore, when trying the "forgot password" option, the reset code was sent to the unauthorized email address. This breach is alarming as my account, active since [redacted], is also linked to my business page, causing significant distress due to losing access. Although I have tried to reach out to Facebook's help center, I have been unsuccessful. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman8487288 on vendredi 7 juillet 2023 23:13
I am experiencing a problem with Facebook not recognizing my device. I am unable to access my account due to this issue after losing my phone and forgetting my password. I have provided all necessary details including government identification. Please help me regain access to my account on my new phone. Facebook ID Link: Manoj Kumar
Reported by GetHuman8487685 on samedi 8 juillet 2023 04:49
My account, PennyLopezCunningham, was compromised on either July 1 or July 2. The hacker managed to gain access to my SoL account through my linked Facebook account and replaced my email address ([redacted]) with their own ([redacted]). I can confirm this breach by locating the emails in my old AOL account, though I now primarily use a Gmail account which I haven't updated on my Facebook profile. Due to the removal of both my email and phone number, I am locked out of PennyLopezCunningham, causing significant frustration as I've spent hours over the past three days trying unsuccessfully to resolve this issue. Furthermore, there are three unauthorized Penny Lopez Facebook accounts linked to [redacted] that I wish to have deleted. I am willing to provide proof of my identity using my California driver's license or passport, and I can verify that the pictures on my profile and site belong to me. Currently, my preferred method of communication is through [redacted] Your assistance in resolving this matter promptly would be greatly appreciated.
Reported by GetHuman8487964 on samedi 8 juillet 2023 09:25
My Facebook account with the username tharealpops67 was hacked around May 31, [redacted]. Following an email from Facebook alerting me to the breach, I tried to secure my account but the hacker had already changed both my email and phone number. Despite attempting the steps recommended by Facebook to rectify the situation, I keep getting directed to sign in, which is not possible due to the altered login credentials. This account has been with me since the inception of Facebook, and the hacker not only deleted but also possibly stole a significant amount of artwork I had shared. Despite multiple emails to Facebook for assistance, I have yet to receive a single response, and I am currently unable to even delete the compromised account. Any help or guidance would be greatly appreciated.
Reported by GetHuman8488757 on samedi 8 juillet 2023 17:26
I need help with recovering my Facebook account that was disabled due to a review request. How can I fix this issue and get my account back according to Facebook's community standards? I am also looking for tips on recovering a disabled Facebook account without using an ID card. Any assistance on resolving the disabled ad account issue and understanding the process of recovering a suspended Facebook account would be greatly appreciated. Thank you.
Reported by GetHuman8489043 on samedi 8 juillet 2023 20:17
Hello Facebook Team, I am a genuine user of my account which was mistakenly disabled by your security system citing a violation of Facebook Community Standards. I have submitted all the necessary identification information to prove my authenticity and request the reopening of my account at your earliest convenience. Thank you for your attention, Gourab S. Email: [redacted] Phone: [redacted] / [redacted] Country: India Date of Birth: 26/7/[redacted]
Reported by GetHuman8487974 on dimanche 9 juillet 2023 04:11
Hello Facebook Team, I am a genuine user of this account, and I believe my personal Facebook account was mistakenly disabled by your security system citing a violation of the Community Standards. I have provided all the necessary identification to support my appeal for reopening my account. Your assistance in reviewing my appeal and reinstating my account promptly would be greatly appreciated. Thank you, Gourab S. Email: [redacted] Phone: [redacted] / [redacted] Country: India Date of Birth: 26/7/[redacted]
Reported by GetHuman8487974 on dimanche 9 juillet 2023 04:12
I was prompted to change my password for my original account. After doing so, I realized I had two-step authorization, which led to being locked out. Despite multiple attempts, even with my driver's license, I couldn't regain access. I created a new account but lost all my friends. I would greatly appreciate it if my original account could be reopened, and the new account deleted. Is it feasible for you to assist with this process? Thank you.
Reported by GetHuman-kirknjac on dimanche 9 juillet 2023 20:00
I believe my Facebook account has been hacked. Over the past three to four days, someone has been attempting to hack into my account, and it seems they have been successful. They logged me out and removed the Gmail account linked to it, which was [redacted] Now, there is a new email address, [redacted], associated with my account. My Facebook profile name is Tori Knight, and as far as I can tell, the hacker has not changed any other details on my account.
Reported by GetHuman8491069 on dimanche 9 juillet 2023 23:59
Good day. I need your help. I wanted to confirm my identity on my personal account voluntarily. I clicked on "show ads related to public interest issues" and later realized what it meant. I am just a regular user, I thought I would just need to submit my passport and the process would be completed, but there are difficulties because I am not a politician, etc. I want to know if it is possible to cancel this confirmation procedure? If not, will it negatively affect my account? Thank you in advance. [redacted] personal page Please assist me.
Reported by GetHuman-komision on lundi 10 juillet 2023 11:05
My account is currently locked, and I received a prompt to upload my ID card for verification. However, after submitting it, I was notified that I had attempted it too many times and was asked to try again in a week. Despite following the instructions, it has been 9 days, and I am still being told to wait another week before trying again. I rely on my Facebook account to communicate with my friends, so I would appreciate any assistance in resolving this issue. Thank you.
Reported by GetHuman-viper_uw on lundi 10 juillet 2023 12:37
Hello, I am having trouble recovering my hacked profile on Facebook. I received a message from Facebook stating that an unknown email was added to my account without my consent. The new person on the account is named "phu ty." My email is [redacted] I am unable to follow Facebook's instructions to report that it wasn't me due to the profile changes. Please assist me in resolving this issue. Best regards, Dragan Trivic
Reported by GetHuman8494141 on mardi 11 juillet 2023 06:49
Dear Facebook Official Team, I am writing to address the restriction placed on my official Facebook account. Despite adhering to Facebook's Community Guidelines, my account has been restricted from going live, making posts, and leaving comments for [redacted] days. I assure you that no illegal or inappropriate content was posted. Kindly review my account and consider lifting these restrictions promptly. Thank you for your attention, badshah aman Profile Link: [redacted]
Reported by GetHuman-mdkaushe on mardi 11 juillet 2023 14:09
Hello, I am a well-known Sports Radio Presenter on a major commercial radio station with over 6,[redacted] Facebook followers in my online community. Unfortunately, my account was locked without my knowledge and has now been disabled. I was not responsible for this action and my followers are eagerly awaiting new content on my page. This situation is affecting my income and public image. I registered the account with the email address [redacted], which is now forwarded to [redacted] I appreciate your help. Nick Feinberg
Reported by GetHuman8494848 on mardi 11 juillet 2023 14:32
Hello Facebook Team, I am writing to address the issue with my Facebook account. My login ID is [redacted], and my Gmail associated with the account is [redacted] The name of the account is Sobaatimeet, and I am from India. My account was mistakenly disabled by your security system for a violation of the community standards. I have provided all the necessary identification to prove the authenticity of my account and request that you review my appeal promptly to reactivate my account. Thank you, Facebook Team.
Reported by GetHuman-bizbulls on mardi 11 juillet 2023 16:16
My Facebook account "heba.h.taha" was hacked by someone from a different location on 5-7-[redacted] at 10:30 a.m. and from a device that is not my own (my device is a Samsung M31, which I always use for my Facebook account). The hacker removed my email ([redacted]) from my account, so I can't find it by searching with email, mobile number, or even my name. Please only contact me at [redacted], the email linked to my account since [redacted]. Kindly send a different link to reset my password at [redacted], as the public recovery link takes me to search for my account with the removed email. I can provide my identity to prove ownership. A warning email was sent from your side, to which I responded "not me," but the hacker was quicker. Your urgent support is highly appreciated.
Reported by GetHuman-bobos_ on mardi 11 juillet 2023 22:28
Dear Facebook Support, I am writing to address an issue with my Facebook account. Unfortunately, I am unable to log in as my account has been locked. The problem I am facing is that I do not have access to old devices that may be required for authentication, thus preventing me from unlocking it. I have been using my Facebook account for quite some time, and it holds significant value to me. It contains important contacts, memories, and personal information that I would like to retain. It would be a shame to permanently lose access to my account. Therefore, I kindly request your assistance in resolving this matter. Is there a way to unlock my account without relying on old devices? I am willing to provide any necessary identification or information to verify my identity. I would greatly appreciate your help in restoring my Facebook account and regaining access to it. If necessary, I am available for a personal conversation to discuss this issue further. Thank you in advance for your support. Sincerely, Ricco Rainski
Reported by GetHuman-riccorai on mardi 11 juillet 2023 22:55
I lost access to my Facebook account a week ago when someone changed my email, phone number, and password. I created a new account to report the issue but had no success. I tried reaching out to Facebook, Meta, and other social media platforms, but all my attempts were unsuccessful. I even messaged my stolen account, but the person requested money from me and then blocked me. It's frustrating. I need help recovering my account.
Reported by GetHuman8442012 on mercredi 12 juillet 2023 00:25
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification to prove my authenticity and request that you review my appeal promptly in order to reactivate my account. Thank you, Facebook Team. Full Name: -Roniwi Email: [redacted] Country: Pakistan
Reported by GetHuman-roniiwjw on mercredi 12 juillet 2023 07:06
My Facebook account was disabled and I received an email regarding it. I disagreed with the decision. After 2 weeks, I got another email stating I hadn't completed all the steps, instructing me to click "disagree with the decision". I followed the link, but when I got to the post against community standards, clicking "continue" just results in constant loading. I tried different browsers, devices, and even used a laptop, but the issue persists after clicking "continue".
Reported by GetHuman-ethan_li on mercredi 12 juillet 2023 12:43

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