Facebook Customer Service Issues

Archive 1787

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1787. It includes a selection of 20 issue(s) reported June 28, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I am a legitimate user of this account. I have been experiencing a "review requested" issue on my Facebook account for a significant period. I have already submitted all the necessary identification to verify and reopen my account. Unfortunately, I have not received any response from the Facebook team. I kindly ask you to review my appeal promptly and assist in reopening my Facebook account. Thank you, Rahim Ullah Sahak Date of Birth: 03/June/[redacted] Email Address: [redacted] Phone Number: +[redacted]4
Reported by GetHuman8362286 on Mittwoch, 28. Juni 2023 20:25
Anjan, I received a decision that I disagree with on June 29, [redacted]. I am unable to use my Facebook account as it is not visible to others. I will check back here for the outcome. The review of my account will take a little over a day. If my account is found to comply with Facebook's Community Standards, I will regain access. In the event that my account does not meet the standards, it will be permanently disabled, and I will not have the option to disagree any further.
Reported by GetHuman8467073 on Donnerstag, 29. Juni 2023 11:06
I need assistance logging into my original account. I remember the phone number but forgot my password. Unfortunately, I can't receive the security code as I no longer use the registered phone number. Moreover, I last logged in from a device I no longer possess. Due to these circumstances, the usual recovery options won't assist me. I am trying to regain access to my account under the name of Sumit Chawda with the registered phone number [redacted]. Please provide additional recovery alternatives to help me access my account.
Reported by GetHuman8467252 on Donnerstag, 29. Juni 2023 12:59
Hello Facebook Team, I am a genuine user of this account. I have been experiencing a review requested issue on my Facebook account for quite some time. I have already submitted all the necessary identification documents to reopen my account, but unfortunately, I have not received any response from the Facebook team. Kindly review my appeal and reinstate my account at your earliest convenience. Thank you, R.U. Sahak Date of Birth: June 3, [redacted] Email: [redacted] Phone: +[redacted]4
Reported by GetHuman8362286 on Donnerstag, 29. Juni 2023 13:54
I was browsing Instagram and came across an e-sports ad. After clicking on the link, I unknowingly entered my Facebook login details. Later, I found that my game account was logged out, and despite trying to link it to Facebook, it failed. Upon checking, I realized my Facebook account was logged out, with all information changed (email, phone number, password). I urgently need assistance to recover my Facebook account, containing important data and photos. Your help is greatly appreciated. Thank you.
Reported by GetHuman-jagerjac on Donnerstag, 29. Juni 2023 16:37
I am experiencing issues with two of my Facebook accounts that have been hacked. Despite numerous emails I have sent, I have not received any assistance to recover and fix them. I am frustrated with the lack of response and help provided by the support team. It is important to me to regain access to my accounts, which are [redacted] and [redacted] I would appreciate a timely reply to resolve this matter. Thank you. - Thresa G.
Reported by GetHuman8469079 on Freitag, 30. Juni 2023 02:38
Dear Facebook Team, I am a genuine user of this account. I have been experiencing the issue of a review request on my Facebook account for quite some time. I have already submitted all the required identity documents to support the reopening of my account, but unfortunately, I have not received a response from the Facebook team. I kindly request you to review my appeal promptly and reinstate my Facebook account at your earliest convenience. Thank you, R.U. Sahak Date of Birth: 03/June/[redacted] Email: janr39881[at]gmail.com Phone: +[redacted]4
Reported by GetHuman8362286 on Freitag, 30. Juni 2023 04:04
I am requesting a review for my locked Facebook account. I am unable to access or review my account. I always adhere to the community guidelines and do not post any inappropriate content. My account has been permanently locked. I kindly ask for assistance in resolving this issue promptly.
Reported by GetHuman-ziazamza on Freitag, 30. Juni 2023 10:41
Hello Facebook, my account was hacked a month ago, and the hacker changed my contact information, making it challenging for me to recover my account. Recently, I discovered that the hacker ran ad campaigns that breached Facebook's guidelines. As a result, my account got disabled. I never have or will run ads that go against Facebook's rules. Now that I have regained control of my Facebook ID, I kindly request you to enable my account for ads. Thank you for your assistance.
Reported by GetHuman8469714 on Freitag, 30. Juni 2023 12:01
Hello, I am seeking assistance as my Facebook account has been hacked. When attempting to log in, I receive a message indicating that the password was changed 4 hours ago and my name has been altered to Robert Downey Jr. The legitimate name associated with the account is Marino Mazor, born on May 12, [redacted], in Rijeka, Croatia. I have held this account for 15 years and it is connected to several important profiles such as Outdoor and travel adventures by Marino Mazor, Projects [redacted] m2, and Trk u Šum. Despite my efforts, I am unable to regain access. Facebook has deactivated my account due to an alleged violation of privacy rules, which I dispute. It is clear that an unauthorized individual has accessed my account, changed the login credentials, and I am now unable to rectify the situation. I seek assistance in recovering my account. Thank you.
Reported by GetHuman8469981 on Freitag, 30. Juni 2023 14:05
Last Tuesday, June 20th, my Facebook account was hacked, and the hacker used Messenger to get access to my information. They added a fake email to my account, preventing me from removing it, and then changed my login details and deleted my email. Facebook disabled My Pay due to suspicious activity, and my Instagram account was also temporarily frozen. It has now been unlocked. I'm unsure if I should try to recover my old Facebook account or create a new one. What steps can I take to prevent this from happening again in the future?
Reported by GetHuman-tkcatlin on Freitag, 30. Juni 2023 17:33
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all necessary identification to support my appeal for the reactivation of my account. My Facebook account is integral to both my personal and professional life, enabling me to stay connected to family and friends, stay informed about current events, and conduct business. The prolonged disablement has caused me to lose valuable connections and opportunities. Thank you for your attention to this matter. Best regards, Najiib Ahmed Username: najiibahamed11 Date of Birth: 01.01.[redacted] Email: [redacted]
Reported by GetHuman8470829 on Freitag, 30. Juni 2023 19:09
I am reaching out here to address that my Facebook account, under the name Jesse T. Allen, was compromised by an individual using the email address [redacted] on Wednesday, June 28. The hacker not only removed my linked email address [redacted] but also changed my password, locking me out of my account. I am seeking assistance in recovering access to my account as my attempts to sign in with my old password and provide my driver's license ID for verification have been unsuccessful. Unfortunately, my request to submit my ID was denied, leaving me unable to regain access to my account.
Reported by GetHuman-joebidom on Freitag, 30. Juni 2023 22:20
My Facebook account was hacked, and I am concerned because the hacker is asking my friends for money. The phone number has been changed, and it seems there is no email linked to my account, but I can still access the email I use for logging in. I have tried the "No longer have access to these" options, but it doesn't recognize my device, even though I have used it before for this account. I am looking for a way to recover my account. Thank you.
Reported by GetHuman8471683 on Samstag, 1. Juli 2023 04:16
Hello, this is Nokuzola Mahlangu. My friend requested my phone number on Facebook to activate free airtime and data. I provided it, received a 6-digit code, and unknowingly sent it to her. Unfortunately, she used this information to hack my account. Shortly after, I couldn't access my Facebook as she changed the email address linked to it. I need assistance in recovering my account under the name nokuzola_mahlangu10.
Reported by GetHuman-okuhleka on Samstag, 1. Juli 2023 04:32
Hello, my account seems to have disappeared suddenly. I am unable to log in using my email address, and when I search for the account, it does not show up. I have been using this account since [redacted]. To test this, I created a new account using the same email address to see if that would work, and Facebook did not indicate that there was already an account with the same email address 😫 Three days ago, I also received a notification from Instagram informing me that my Facebook account has been removed.
Reported by GetHuman-ernalin on Samstag, 1. Juli 2023 10:14
Today, I unfortunately encountered a Zelle scammer while trying to sell yarn on Marketplace. The individual reached out to me via Messenger Chat instead of using the Marketplace platform. As a result, I couldn't report them through the usual channels. The conversation is now locked, so I presume Facebook will not review it. I have the conversation saved, which follows a scam method described on the BBB website related to Zelle scammers. The person who initiated the conversation had the account name Yadiana Castro, and their profile picture features two women. Initially, the profile seemed established, lowering my suspicion. However, the email I received from "Zelle" (with an AOL email address) was clearly fake, requesting an additional $[redacted] to upgrade my Zelle account from personal to business. I recognized it as a scam and called them out on it. I believe this violates community standards and should be investigated further.
Reported by GetHuman-heike_do on Samstag, 1. Juli 2023 19:36
I am having an issue with my Facebook account not being visible to others and not being able to use it. I submitted my information for review, but the process might take longer than expected due to the high volume of reviews. If my account complies with the Community Standards, I hope to regain access to Facebook. On the other hand, if it is found not to follow the standards, my account will be permanently disabled. I am eagerly awaiting a resolution to this problem and hoping to have my Facebook account reinstated promptly.
Reported by GetHuman8473687 on Sonntag, 2. Juli 2023 05:49
Dear Sir, I would like to address that without any valid reason, the Facebook team has disabled my personal account. I kindly request a review of my government-issued identity card, attached herewith, for the reactivation of my account. Your assistance in enabling my account again would be greatly appreciated. Details of my account are as follows: Name on ID: AMRESH BIND ID Number: [redacted] Email: [redacted] Password: Pinkybeby To the Facebook team, I urge you to expedite the process of recovering my Facebook account promptly. Thank you.
Reported by GetHuman-amreshbi on Sonntag, 2. Juli 2023 08:41
When trying to access my account, I encountered an issue stating that my Facebook account was created in [redacted] and is not visible to others on the platform. Due to a high volume of reviews, the account review process may take longer than usual. If my account is found to comply with Community Standards, I will regain access to Facebook. However, if it is determined that my account does not adhere to these standards, it will be permanently disabled, and I will not be able to appeal this decision.
Reported by GetHuman8473687 on Sonntag, 2. Juli 2023 10:37

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