Facebook Customer Service Issues

Archive 1788

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1788. It includes a selection of 20 issue(s) reported July 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I am [redacted] and I am encountering an issue with Partner Monetization policies on my Facebook page. Despite consistently uploading original videos, I am facing restrictions such as Earning restricted and Monetization restricted. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, [redacted] My Facebook page link: [redacted]
Reported by GetHuman-rjasrafu on domenica 2 luglio 2023 10:43
Sarju, you have expressed disagreement with a decision made on May 28, [redacted]. Please monitor this space for updates on the outcome. Currently, your Facebook account is not visible to others, and access is restricted. The review process typically takes a little over a day, but due to high volumes, it may be delayed. If it aligns with our Community Standards, your account will be reinstated. However, if it violates our standards, it will be permanently disabled. Kindly address this matter as it pertains to an account created in [redacted].
Reported by GetHuman8473997 on domenica 2 luglio 2023 11:16
I responded to a message from someone interested in trading guns for the ATV I'm selling on a marketplace platform. I explained that I already own the specific guns mentioned. However, since that response, I have been continuously receiving similar messages for the past two weeks, and I am unable to receive any replies from the messages I have sent. I want to clarify that I am not in the market to buy or sell any firearms. Your assistance in resolving this matter would be greatly appreciated. Thank you, Gabe. We have received your request for a review to reinstate your buying and selling privileges on Facebook. You will receive a notification regarding our decision through the Support Inbox within the next 24 hours. Thank you for your patience.
Reported by GetHuman-gtesar on domenica 2 luglio 2023 13:14
I am having trouble accessing my account. When the appeal page popped up, I missed the instruction to upload my ID. I sent the appeal without any attachments, and now it's saying the appeal page is incomplete. I acted in haste and added my maiden name, Smiegal, which I realize might not have been necessary. If needed, I can provide my Driver's License, a certificate from the Commonwealth of PA Department of Health, and my marriage certificate. I hope you can consider my situation. Thank you for your help. Best regards, Renee Hermanovich
Reported by GetHuman8474163 on domenica 2 luglio 2023 13:44
I was recently hacked on Facebook after my friend also fell victim to hacking. I tried to help my friend by sending my phone number through the computer, but when I restarted my computer, I couldn't access Facebook. Despite my efforts to contact Facebook for assistance, I couldn't reach anyone, so I tried restoring my computer and even changing my email and password. I then made the mistake of adding unknown people as friends, hoping to regain connection, but I was ultimately kicked off Facebook once again. Despite reporting inappropriate content regularly, I noticed others adding unknown individuals as friends, some falling victim to scams. It seems individuals are taking advantage of unsuspecting users, like a woman manipulating my friend for money. I am sorry for using false information to try to re-access Facebook and realize it was wrong. It's essential to prevent people from being exploited on social media platforms.
Reported by GetHuman-mrrockyb on domenica 2 luglio 2023 14:50
Hello Facebook Team, I am writing to address the issue that my Facebook account has been permanently disabled, and I have a few days left to submit a recovery request. I would appreciate it if you could review and resolve this matter as soon as possible. Thank you for your assistance. Best regards, Simon L. Email: [redacted]
Reported by GetHuman8457139 on domenica 2 luglio 2023 16:55
Hello, forum members. I'm Laura G. Herschman. A while back, I adjusted my Facebook display name to Laura Grace due to the negativity I noticed on the platform. My personal Facebook account got hacked recently. Unfortunately, I can't regain access to it to alter the password because the hacker took control of my email and phone number. Moreover, I own a Facebook business page at www.walkingdoggies.com/walkingdoggies. I'm now locked out of managing it as my personal account is inaccessible. The hacker seems to be linked to Instagram. Last week, I discovered myself in a sex chat room on Instagram. I blocked and removed the messages. However, yesterday, I found the hacker's name in a new chat. I changed my Instagram password again. Despite my attempts, Facebook still links my email and phone to the hacker. I'm unsure how to resolve this issue. Any assistance would be greatly appreciated. Thank you, Laura G. Herschman
Reported by GetHuman8474865 on domenica 2 luglio 2023 21:00
We are experiencing harassment and threats from sexual predators targeting our 2 1/2-year-old granddaughter, mentioning her on social media platforms like TikTok, Messenger, and Facebook. They have even made disturbing comments about using her in inappropriate ways. I have tried to remove some posts on Facebook under the names Julia Weaver, Julie Weaver, David Weaver, or Dave Weaver, but I am unable to delete them all. One individual involved is using the alias Jessica William but their real name is Richard Burton or Rick Burton. This person may have accomplices, including a proficient hacker assisting him. We suspect he might be involved in illegal activities like possessing child pornography. We feel our privacy has been compromised, and we are deeply concerned for our safety and the safety of our granddaughter. As a precaution, I always stay with my husband whenever I leave the house.
Reported by GetHuman8475076 on domenica 2 luglio 2023 23:40
Dear Facebook Support Team, I'm a user from China and I'm thankful for being able to use your products. Regrettably, I am facing some challenges and seek your assistance. Due to the restrictions of the Chinese internet, I rely on a VPN to access Facebook. This has caused my account to be disabled multiple times, likely due to VPN instability. Using various devices may have also caused login issues. Despite my efforts to recover my account by changing passwords via email, I remain unable to log in. Even after resetting my old iPhone 6, I still face login problems. This ongoing issue has troubled me for a year, leaving me unsuccessful in regaining access to my account. I cherish the content I have shared on my account and wish to retrieve it. I humbly request your help in resolving this matter and restoring my access. Thank you for considering my request. I anticipate your prompt assistance. Please feel free to reach out for further details. Thank you for your help. Best regards, Andy X. Account ID: [redacted]
Reported by GetHuman8475480 on lunedì 3 luglio 2023 06:24
Hello Facebook Team, I am a genuine user of this account and have been experiencing the issue of a review request on my Facebook account for a considerable amount of time. I have already submitted all the necessary identification to reopen my Facebook account, but I have not received any response from the Facebook team. I kindly request you to please review my appeal and reactivate my Facebook account promptly. Facebook ID Name: Rahim Ullah Sahak Facebook ID Number: +[redacted]4 Facebook ID Email Address: [redacted] Facebook ID Date of Birth: June 3, [redacted]
Reported by GetHuman8475534 on lunedì 3 luglio 2023 07:25
For more than 2.5 years, my wifi network has been compromised. This has led to concerns about my hacked Facebook account. There are suspicions of cloning and unauthorized access to multiple accounts using my identity. I urgently seek to identify and terminate these accounts. Additional information beyond IP addresses, like MAC address, machine names, or any granular details regarding the hackers using my wifi connection to access and control these accounts would be greatly appreciated.
Reported by GetHuman8476236 on lunedì 3 luglio 2023 14:54
My email and Facebook accounts were hacked. I managed to recover my email, but my Facebook account is still inaccessible. Despite trying all the suggestions provided, I'm unable to gain access as it indicates my account doesn't exist. I received an email notifying me that the hacker altered my password and added an email to the account. I tried to report the issue by clicking "that isn't me" on the Facebook warning emails, but it seems the hacker was quicker in making changes. Any advice on the next steps would be greatly appreciated. Thank you.
Reported by GetHuman8476251 on lunedì 3 luglio 2023 15:00
Every morning, I find myself having to sift through my Facebook feed due to unwanted comments from individuals. Despite deleting them repeatedly, these inappropriate posts persist daily. It seems to be a scam targeting older women for monetary contributions. I wonder why quick actions are taken for certain violations but not for removing these unwanted individuals from the platform.
Reported by GetHuman-bgbrady on lunedì 3 luglio 2023 17:44
I would like to bring to your attention the issue of numerous fake profiles impersonating actor Brad Pitt online. These profiles are falsely using his identity and images across various social media platforms. I want to emphasize that Brad Pitt does not have accounts on Facebook, Instagram, or Telegram. I have personally alerted his management team about this prevalent problem. The management has issued warnings on Facebook and other platforms, emphasizing that Brad Pitt is not active on any social media sites. It's crucial to verify all profiles claiming to be Brad Pitt and displaying fake verification badges. The scammers behind these profiles are sophisticated and potentially dangerous groups. They are adept at psychological manipulation and can be very deceitful. There have been distressing cases where victims have suffered emotional distress or financial loss, and some have tragically taken their own lives due to the pressure imposed by these criminals. It's essential to take action against these malicious individuals to safeguard the genuine users of Facebook. Sincerely, Martina H.
Reported by GetHuman8476806 on lunedì 3 luglio 2023 17:58
Dear Facebook Team, I am writing to inform you that my Facebook account under the name Savita Murari Chandola has been disabled. I suspect that my account may have been hacked as I have not violated any community standards. I kindly request you to restore my account promptly. I respect your content removal policies, but I want to clarify that any questionable content was not shared by me. It appears that my account has been compromised without my knowledge. I appreciate your prompt attention to this matter and I assure you that I will adhere to all community standards in the future. Thank you, Savita Murari Chandola
Reported by GetHuman8477723 on martedì 4 luglio 2023 01:36
Hello Facebook Team, I have an account on Facebook with the following information: Email: [redacted] Phone: [redacted] Account Name: Savita Murari Chandola Location: Moradabad, Uttar Pradesh, India Married to: Rajesh Chandra Chandola Password: prakshi Facebook Team, my account was suddenly disabled by you. I am unaware of any content I shared that goes against community standards. It is possible my account was hacked or used without permission. Please restore my account promptly. I understand and support your decision to remove any inappropriate content, but I want to clarify that it was not shared by me. It appears my account was compromised. Please restore my account at your earliest convenience. I will continue to adhere to your community guidelines. I have attached my government-issued ID for verification. I eagerly await your decision. Thank you, Savita Murari Chandola
Reported by GetHuman8477723 on martedì 4 luglio 2023 01:38
I believe my phone number, [redacted], is linked to an account I did not create. I cannot access the email linked to it for a password reset. Despite not having a Facebook account, my girlfriend found the profile associated with my number, revealing a different email address I am unfamiliar with. I appreciate any assistance in resolving this issue. Thank you, David Davis.
Reported by GetHuman8477841 on martedì 4 luglio 2023 02:57
Hello, I apologize for any errors in my previous posts. I have not received any responses to my messages regarding the issue, and I kindly ask for your assistance in checking and informing me about the status of my account restoration. I am unable to delete my account and would appreciate your help with this matter. Thank you for your attention to my request. Have a great day. Regards, Loulou
Reported by GetHuman-luciab on martedì 4 luglio 2023 05:45
My Facebook account has been compromised! The hackers have changed my email and password, making it impossible for me to recover my account. Despite trying all the available steps, including contacting Facebook multiple times via email with no reply, I am still unable to regain access. When attempting to recover the account, the system asks for my email, but since the hackers have altered it, none of my emails work. I am particularly concerned about my business page, as it is where I receive messages from customers, and not being able to access it is causing significant issues.
Reported by GetHuman8478283 on martedì 4 luglio 2023 09:34
Dear Facebook Team, I am a law-abiding citizen and a law student. My account has been disabled, but I have always followed your policies and have not engaged in any illegal activities. If the issue was due to a copyright violation caused by a video I posted unknowingly, I would not have done so if I had been aware. I use Facebook for art, cricket memes, poetry, and to share natural beauty, not for any inappropriate activities. I believe my account was disabled in error, and I kindly request for it to be restored. I apologize if there was any unintentional violation on my part, and assure you that I will be more cautious in the future. Thank you for your attention to this matter. Account name: Dur E Najaf Ali Email: [redacted]
Reported by GetHuman-durenaja on martedì 4 luglio 2023 12:21

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